Support for ARM
Hi, I'd like to see support for ARM architecture. Thanks, J
Audit Permission folder changes
Hi! I need to audit the folder permissions changes, in event 4670. When i do a "Search" with EVENTID = 4670, in "Message field" the alert says "Type of object: Token". It can be File or Folder, but when I recieve a notification, the token is always "File". I want to create an alert to tell the difference between file or folder to the audit on 4670 events. Anybody can helps me?
Merge Requester
Hello How can I merge my requesters with the same email address / login name? Currently on Version 9.0 Build 9049. Thanks.
Microsoft Windwos File Server auditing
Hi, I have an ADAudit Plus auditing a File Server, all looks like is working fine until now. Someone delete an accounting folder that belong to this file server. When we try to find who did it using the ADAudit Plus, we couldn't find any event related to that. We look at all actions reports like, files modified, files deleted, folder changes but we don't found any action related in this folder at this day. Can you help me with this problem? we need to figure out who deleted that folder.
How do I differentiate an Incident from a request in the Service Catalog?
When creating and adding a service in the service catalog what triggers the icon change to show an Incident or Request?
Configuring Exchange Servers 2013 for Exchange Auditing
Dear All, I'm trying to follow up procedure for Configuring Exchange Servers for Exchange Auditing on exchange 2013 but I found that "MSExchangeIS\9000 Private\Logons" has been removed from exchange 2013 , how I can configure servers for audit as I see Wait for audit events on mail servers regards
ServiceDesk Plus 9204 Released
Dear Users, SDP 9204 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issue Fixed in 9204 SD-58911 : 'Mandatory fields' check has been removed for saving the proxy settings details. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp Regards, Edwin Vasantha Kumar Servicedesk Plus Team
What is needed to measure time spent on an incident?
Hi, My current SD+ configuration and work style is as follows: - new issues are assigned manually to free technicians by a coordinator - technicians update it's status as the work progresses While trying to measure time spent on identical issues by various technicians I do not have the time the technician actually spent on the issue, besides standard SD+ SLA KPI's. Does this require putting in additional field to the templates and manual clicking the time and date when work has started by the technician
Creating Home directories
Allow for the creation of Home Directories when creating the users, from a template and assign security group rights to the newly created directory. Chris Topp
[SDP MSP 8216] How to configure different notifications for customers accounts
Hi ME Team, Need a litle clarification about how to configure different notifications for customers accounts. In all accounts I have: But for a specific account I want to remove the "ACKOWLEDGE REQUESTER....IS UPDATED", and i remove the option and save it like this: All is well, but when I return to the all accounts settings, I realize that this removed notification was also applied to all accounts: What am i missing or doing wrong? I realize that for the techcniciens notificationes the same thing
Modify description of request
Hello, ¿Is possible modify description of the request depends of a condition? I have thought create a rule to execute script. I have used the script $C.setDescription("example") but I do not know if it is correct because doesn't work. Any idea? Thanks and regards, Gerardo Cortés
SLA based on Time of Day
Hi Everyone. I am new to ME ServiceDesk only had it for 3 days, so I am muddling my way through. I have clients that have different SLA's based on the time of day the request is made. I would like to be able to setup up SLA's within ME to reflect this. I understand from what I have seen that this isn't too easy if at all possible. I have been playing with Priorities, but once again there is no way of using those based on time, unless of course I name the priority in that way i.e. Priority =
Multiple Task Assign to Selected Technician
Dear Support, Is there a way to assign multiple task to 1 technician. Maybe there's a way like custom menu to enable this functionality. Because it is a very tedious to assign the task 1 by 1. specially if you have more than 10 task in 1 template. in our current set-up there are distribution team that distribute task randomly to all technician. and they are having hard time assigning task one by one to the same technician. Another thing, can we include the email subject on the task view.
Can "department" be set inside a request, and not based on a user AD object property?
It would be easier for us to NOT have to manage users in AD, and force each request they enter to be associated with a particular department. Rather, it would be more beneficial if we were able to assign a new request to a particular department from a dropdown choice, so that a dept head can view all relevant requests based on the request content itself, and not based on who entered the request. Is this possible?
eventloganalyzer timezone problem
İ have a timezone problem. How can i change? İ live in Turkey. But log analyzer time zone america/caracas. I have already tried this link; https://forums.manageengine.com/topic/time-zone-4-11-2013 but still same problem. I sent 3-4 mail to Support but no one answered to me.
Hide Notification Popup
Hi, I need to know how to hide or disable the Alerts notifications popup that appears on the low right corner of OPM screen for OPM 11 Best regards
Auto Manage Tickets
Can OpManager integration with Service Desk Plus be extended further to allow OpManager to mark an unclaimed ticket as resolved. So if OpManager raises a ticket for a threshold breached or device down etc, then if the problem is resolved with no user interaction, it automatically closes the ticket. It would also be useful if we didn't need to purchase a technician license for OpManager to link to ServiceDeskPlus as well.
After trying to setup AD Passthrough Authentication (incorrectly) I can't log in at all
Hi All, I tried to setup Passthrough Authentication and after entering the info into the fields nothing now comes up - screenshot below. I realise I entered the computer name & password wrong, but there is no way for me to log in now... Is there a way through the file system I can remove the passthrough authentication and go back to manual credentials? I just get a blank web page now, image below: Thanks!
WMI Namespaces
Hi there As I understand it, Opmanager shows WMI monitors under the root\cimv2 tree. If that is the case, how can we add WMI monitors for a server that reside under a different tree ? ie we want to monitor Citrix License usage on our Citrix Licensing server. We couldn't fine a WMI counter within Opmanager for this, but have now come across a 3rd party PS script which seems to give us the info we want and it is referring to: Get-WmiObject -class “Citrix_GT_License_Pool” -namespace “ROOT\CitrixLicensing”
Unable to open Admin tab, getting an error("You are not authorized to view this page.")
I'm using SDP 9.1, I login using administrator credentials. but when I"m trying to open the Admin tab option I'm getting an error message as "You are not authorized to view this page". Can anyone help me to solve this problem
Unable to identify Sub-Category parent
While attempting to create an SLA based against a Sub-category item, it appears to be impossible to tell which is the parent. This is a challenge, as I have identically named sub-categories. I need to configure an SLA against a specific subcategory in a specific category. Any thoughts?
Integration with Lync
A very good intregration for many compynies would be the possiblity to have integration with lync, This could save time for all technicians by calling the affected user directly from ServiceDesk application if it is for an internal user.
Support Dell Switch N1500 series devices?
Hi, Can NFA support dell Switch N1524p and N1548P? If yes, how to configure the flow configuration? Tks,
export users to .csv file from a DL inside a DL inside of another DL
Is this export possible and what are the steps?
Bulk User Modification Templates
Is there a way to perform bulk modifications on user modification templates like the user creation templates? We have just as many user modification templates as the user creation ones and it's crazy to have to modify each mod template when making changes like group memberships.
Universal iOS App - BOTH iPhone and iPad in single app
Please can we have a UNIVERSAL iOS app for AD Manager Plus, both iPhone and iPad supported in the one app. The "zoomed" iPhone app on iPad is unimpressive. Andrew IT Infrastructure Engineer SHG
Service Catalogue 3rd tier
Hi, In the Service Catalogue, you can add a Service Category and underneath that - Add Service. We'd like another tier under Add Service - Add Specific Item (template) For example: Service Category - SAP Service - are all the different modules in SAP (MM, PM, FICO, QM, SD, etc) Now we need the specific item layer This would mirror the Category Subcategory Item architecture currently in SDP. ex: Service Category - SAP Service - Sales & Distribution Items - Create New Shipping Route, Create New Sold
Bug - Edit Notes - not working - build 9110
Hi, We are running 9.1 Build 9110. We make use of Notes for internal support team information. Previously - there was an issue with content in < html > tags disappearing when editing notes. Now, if you hit Edit Note - none of the existing note content is loaded in the Edit dialog. Regards, Scott
Print Customizer Service Desk
Hi guys!!! I need to customize my request adding my company logo in print to all requests. It's possible? I'm attaching a picture as example ...The logo can be in any top of the print Sorry by my english mistakes ... I'm brazilian :/ TKS
Universal iOS App BOTH iPhone and iPad
Please can we have a UNIVERSAL iOS app for AD Self Service, both iPhone and iPad supported in the one app. The "zoomed" iPhone app on iPad is unimpressive. Additional, as asked by someone else, a specific button for "Change Password" and not having to select "Enroll" as users may already be enrolled. Also very importantly, be able to edit My Info from the app. Andrew IT Infrastructure Engineer SHG
Date format function removed from build 9203?
I was previously using the TSQL statement below to format the acquisition date but it seems like the FROM_UNIXTIME function is no longer found after I upgraded to build 9203. (dbo.DATE_FORMAT(dbo.FROM_UNIXTIME(resource.ACQUISITIONDATE/1000),'%d-%m-%Y %k:%i'),N'') "Acquisition Date", Can you please provide a way to format the date?
ServiceDeskPlus MSP v9.0 Build 9001 - Chrome 48.0.2564.116 m - Missing Flash Plugin
After upgrading to SDP MSP v9 Build 9001 and using Chrome 48.0.2564.116 m , I get an error message on the dashboard saying "Plugin is required to display all graphs on this page" with a "Install Missing Plugin" button. It appears the plugin issue is with the Flash plugin, which is built into Chrome and is enabled in my Chrome installation. The issue only seems to affect the Dashboard page. How do I resolve this?
Reopened Requests and SLA
How are others dealing with customers' that respond with an Out of Office message, or a 'Thank you' after the request has been closed? Often, what we observe is than an OOO usually happens when setting a request to 'Resolved', and the subsequent 'Closed' notification being sent. Thoughts?
How to configure a requester to multiple accounts and its sites
we are using sdp msp 8202. we have a customer, who logs the cases for multiple accounts and its sites. we need to provide single login credentials to them to log the cases. is there any way to configure the same. Please let me know, if this functionality available. Thanks in advance Pradeep Kumar K
API user account creation and deletion via the API
The ability to add and delete users via the RESTful API, or by way of SSH would allow for more programmatic uses. Currently, this function can only be performed via the interface. It would also be a huge value add to be able to retrieve an API user's auth-token via the API as well.
Addning nodes automatically
Does anyone know if there is a command line option to add nodes? As the network changes in a large environment it would be nice to run a cron job that will search a subnet or walk a ldap (can be AD) server and pull in new nodes. Using the GUI seems very inefficient when it has to be done monthly or weekly.
Unix (linux) vs Windows
Anybody do any testing with Unix vs Windows? It seems EVA is more stable on Linux and seems to have lower system usage then on a Windows node. I have been playing with both of them and I just wanted to see if anyone else has data to compare with.
Personal passwords
Hi, We are using the standard edition and previously, a few years I guess, we used to have a personal link on the top-navigation bar where we could store our personal passwords. This wasn't really used that much but I do remember setting up an encryption key and possibly saving a password or two in there. We are now reviewing how we use PMP and are keen to begin using the personal passwords feature. Can you advise what I can do to bring back the personal link? Under General Settings > Personal
Password Change Error
We recently updated our Password Manager Pro installation from 8101 to version 8.3.0, build number 8303. We have users that are set up to be able to change the passwords of certain resources. However since the update they have been unable to do so and just receive the below 'Unauthorized Access' error message. The administrator users are still able to update the passwords for these accounts. Is this issue a known problem, and how do we fix this? Is this addressed in the latest updates (8400,8401)?
PMP with IBM I Series (AS/400)
I am trying out the PMP application, and need to manage my IBM I (AS/400) accounts; however, I am having a bit of trouble. I can use the built in SSH portal, and connect without issues, but if I try a password change, or verification, it fails. The error when changing passwords is: Connection refused:Connect. Have anyone tried this setup before, and were you successful? If so, I would appreciate some assistance.
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