Hello,

I recently set up some SLA's and applied rules to them (When a priority is set on a request then the appropriate SLA is activated), However when the request is made there is nothing displayed in the Due By column from a Technicians perspective and when I click into the request the SLA is listed as "-". Does anyone know what the cause of this may be?

Happy to supply pictures of what I have set up if this will help solve why my SLAs are not activating.

Many Thanks,

Ryan Parker