Install Manage engine SDP
Dears I have an issue related to install Manage engine SDP last version 64 bit in windows server 2012 as after installation , the application not started , Also i check java process on Task manager , it's unstable
AppManager 12600 Web Transaction Page Problem
Dear Team, We have Application Manager build 12600 installed on Windows 2012 R2 std box with following architecture. 1 Admin Server 2 Managed Server and remote MSSQL DB We have installed one JAVA APM Insight agent successfully, it is collecting data as well. But in APM Insight tab in AppManager web console, when I click on Web Transaction --> Select One Transaction --> Try to get raw data, it is giving me blank page. However, it is working for Database tab. Please help. Thanks, Nikhil Kalwint
Requester Conversations - Setting To Have Reply To Send Notification To Email
When a incident request is created, it allows the technician and creator to have conversations through Reply. When the technician replies with questions to the original request, it sends an email to the requestor. Since I do not have ManageEngine open throughout my entire shift, is there a setting to have the answer to the reply notify the technician via email? In other words, unless you have the program open (which is not my main job) and see the red indicator, you have no idea when the person
Using SDP for tracking feature requests and bugs in software
Before I give up and use something like Jira, I was wondering if anyone uses SDP to track feature requests and bugs in software applications? In particular, we have a very active implementation of Dynamics CRM which (especially at the moment) has a very long list of bugs and improvements that need to be tracked. the problem with SDP and this kind of work is that it all gets in the way of regular SDP tickets. these are items that will sit unattended for a long time. Is SDP suited to this, what is
How do you stop reports from being sent out from ServiceDeskPlus
I have a need to stop the standard and custom reports from being e-mailed out. When I try to view the scheduled reports from the filtered options list, none of the reports appear. But the reports are still going out, it looks to be weekly. Thanks
Wrong scheduled report received
Another issue reported to me this since upgrading to 9.1 Build 9120!.... An admin in Europe has scheduled a daily report to be delivered to her, she received the report fine until this morning, although the report attached to the email had the right name, the detail was for our Asia Pac region. I will get screen shots of the scheduled reports sent to me (as I cant see anyone elses!) and add them to this article. Thanks Lynne
help needed for REST API
Dear all, I wonder if anyone could help with providing API query to CMDB which as an output gives the list of all "Windows Workstation" CIs and their Site, Assigned User, and Asset Status? I prefer the XML formatted output. /Mar
"You are not authorized to see the page"
After Installing Manageengin SDP unable to open admin tab.. its telling like "You are not authorized to see the page".. Even my friend had the same problem. please provide me the reason and solution.
Required Query to Generate Report
Dear All, Our Requirement is to generate a report which will show the history of "Computer Name Change", Below is a sample format for ready reference. Asset Unique ID Computer Name Login User Name From Date To Date ABCD Name1 User1 01-JAN-2015 20-JAN-2015 ABCD Name1 User2 01-JAN-2015 20-JAN-2015 ABCD
Advanced Analytics
Installed an on-premises version of Advanced Analytics in ServiceDesk Plus. But when I try to access it through a web-browser it shows an SSL error.
Default Search
I use a default search (which is on the left side - Keyword based search). When I use a quick search it is not showing a relevant data. It only shows "Closed" requests. But when I try "Advanced Search" or "Column-wide Search" it shows correct results. I noticed this issue after upgrading from the 8.2 version (to the 9.1 Build 9121) Am I missing something?
OpenNms integration service desk
Good Morning, Is it possible integrate OpenNms with manageengine service desk ? Thanks,
Blank Resolution Time = SLA Overdue?
Morning! We are attempting to address a few SLA issues in our system, and have observed the following problem... Requests w/NO Resolution time appear to be automatically flagged as failing their Resolution SLA. We have configured an SLA in this manner (eg. No Resolution Time) on purpose, as the specific type of work is open-ended / custom work that cannot easily be boxed in for time. Has anyone encountered similar issues?
Configure SLA for a Group
Good Morning! We have a Service group which is responsible for custom and project work. To that end, this work is ongoing, and does not observe our normal 'Incident' SLAs (which another Group does). Where all requests (whether they be Incidents or Custom work) all come into the same business unit it would be very helpful if I could have 'Group' as an SLA criteria. Would love to hear any feedback. Thanks, Matte
Bill cannot be generated between two contracts
Hi everybody! I don't know why I receive this email every day. What can I do to stop receiving it? Thankyou. Contract Bill is generated for Cloud Center Andalucía , Billing Date: 06-23-2015 00:00 Bill Details for your Cloud Center Andalucía - Plan de servicio predeterminado as follows : Bill cannot be generated between two contracts Generated by System on : Jun 23, 2015 12:00 AM
Publicar ManageEngine Service Desk en la web
Estoy montando la plataforma de ManageEngine Service Desk en mi empresa pero requiero poner el ingreso para los usuarios desde la web fuera de la empresa. ¿Como puedo hacerlo?
Brocade 300 MIB
Hi everyone, We have Brocade 300 switch device. But we don't see this template in OpManager, so we created one. But we can't find any useful SNMP mib file for this case. We want to monitor CPU utilization, Memory utilization and Disk uitilization (basic parameters). Anyone has available MIB files, please kindly share us. Thanks so much for your help. Hien
Reorder User Survey satisfaction levels
Hi, I've been asked if there is any way to rearrange the satisfaction levels in the User Survey, so that the options are in descending order. So that would be Very Satisfied as the first option, descending to Very Dissatisfied. I know I can simply rearrange the satisfaction levels when defining the survey, but that will affect the scoring. So, is there a way to rearrange the satisfaction levels in descending order, but keep the scoring, so that higher satifaction levels still score higher in the
9204 upgrage failure
Attempted to upgrade from 9119 to 9204. Downloaded ManageEngine_ServiceDesk_Plus_9_1_0_SP-1_0_0.ppm. The upgrade failed, said it was uninstalling the upgrade components. I am now unable to start ServiceDesk Plus. Attempted the upgrade a second time, it failed immediately.
After updating service pack facing issue with technician assignment...
Hi, Last month I updated ManageEngine_ServiceDesk_Plus_9_1_0_SP-0_21_0 version, after that I saw my technicians are facing issue to assigning the tickets and they have no access, it converted in requester mode. Its automatically removed. so I assigned again manually and it works approximately 15 days. Since last week again we are facing same issues frequently, many time i changed but no use. If i changed it will not saved (new setting). Finally I checked and found 2 new service packs available i.e.
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Auto Close Request
I know there are business rules but i can't it not what im looking for. I want the request closed when a users hasn't given a reply within amount of days and the quest is not on hold. How do i put this together?
Enable Chrome Notifications
I would be nice if ManageEngine supported Chrome's notification popup's. This would need to be customizable for what you get popups for. But I feel this is a big piece that is missing. As email notification tend to get lost in the static of all other emails. I see this on other applications now and it works really great.
Licença
Bom dia ainda não recebi a minha licença e o site está me informando que foi enviando é t não recebi também nenhum arquivo informando a licença nem no corpo do e-mail nem em anexo. Quais procedimentos tenho que tomar para obter uma licença
Remove and not replace unwanted characters using a naming format.
Hi, i'm trying to remove some special characters like the apostrophe which by default is an acceptable character for the logon name. I'm able to replace it with something else but this is not the result i want. Ex; the user John D'amour with my current naming format will have for logon name d'amojo But it must be damoujo or damojo I tried to trick the umlaut table but i can only replace it and not remove it completely. I already tried replacing with a space as the spaces are trimmed, invalid character
Any tips on handling a large number of computers that are temporarily offline?
Does anyone have any tips on handling a large number of computers that are temporarily offline? We have a large number of computers that are temporarily in storage. They are cluttering up our computer lists for remote control, software updates, and patch management. They will be going back online eventually and I don't want to loose track of them or the information about them in Desktop Central so I would rather not take them out of the SOM. I have tried putting them in a Remote Office but that didn't
Outgoing Mail Settings
We block all SMTP traffic other than what goes through our hosted spam filter. What is the range of IP's or the FQDN for ManageEngines email servers so that I can allow them through our firewall.
Help - locked out of my manage Enging service deskpro
I can not get logged into the web portal service and need help Thom
[SDP MSP 8316] After upgrading to 8316 the urls of excel reports shown an error of certificate
Hello ME Team, We upgraded to the SDP MSP 8316 version last friday 26/02, and everything ok, until today when we started to export our monthly reports to excel this error shows when we click on the links of request id or subject.... When had no change in our microsoft version or certificates, and this is only happening after the upgrade of SDP and only on these reports. When we convert to a PDF file, the error is not visible. Can you help understand what is happening? Thank you. MIGUEL LAMPREIA
Cannot delete Firewall in Firewall Analyzer
I have a FW that just will not delete. I stop syslog from the firewall a few days ago, I tried to delete it then. No luck. I waited a few days, I was able to remove the firewall from the home page, but it is still hanging around and sending me emails about no availability. Any ideas would be great. Thanks, Mark
Purchasing module feature
Has anyone been able to actually link the service catalog to the Purchase order to the asset management? For instance: A service request through the service catalog comes in from John Smith requesting a new cell phone. The PO gets created automatically because in the service request, they actually selected the device they wanted. If not, I know we can associate a PO to a request, but the PO really is not in John Smith's name. Then once the PO has been received, I do see that item show up in
Does anyone import their requesters directly to the tables?
We unfortunately do not have all of our customers in our LDAP. We would instead have to do a nightly load from our ERP to get the right people loaded in as requesters. Has anyone done this? If so which tables contain records related to requesters?
OnBehalfOf Issue
Hi all we have a big issue with OnBehalfOf everytime a technician opens a request and he saves the request we get following error message! Are we the only one with this issue? Version 9.1 Build 9121 Best, Esteban
Outgoing reply is lost if there is a problem sending the email
If you prepare a reply to a request, click send, and there is a problem sending the email - perhaps the mail server is temporarily unavailable - then the reply is lost. One must remember to click "save draft" each and every time to avoid this possibility, or copy the text to the clipboard before clicking reply . We are encountering this problem regularly due to issues with our email system (periodically there are outgoing email connection problems) and it's frustrating to lose work regularly. When
OnBehalfOf issue (are we alone with this?)
Hi, We have a issue wit the "OnBehalfOf" function. if one of our technician edit the request he get a error message, se below. We are running on Version 9.1 Build 9121. Any solution? Best, Esteban
How to configure SMS action in Manage Engine
Please help me out in configuring SMS action in Manage Engine 11
Add Task_id to Task List view
Task_id is not one of the choices in the Task list screen (My View/Tasks/Show All). My users have requested it.
Clean SMS alarm
SMS modem has disconnected, when reconnect it, a great deal of SMS will auto send out, how to clean this remaining SMS alarm? thanks!
OpManager and AppManager
Hi There, Can you install on the same server? (obviously with different ports) Has anyone done it in their environments? Regards,
SupportCentre pages are greatly zoomed in IOS 9, on Ipad
I used to access our SupportCenter application from an ipad and it worked just fine. With IOS 9, the "Login" and "Admin" pages works fine, but other pages appear HUGELY zoomed. I see ONLY the first two tabs, as shown in the image below. I know that SupportCenter has a mobile option (by using the /m option), but I really want to be able to see the "Desktop" version. Appreciate ANY help anyone can provide. LR
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