Scheduled Reports not emailing specified users

Scheduled Reports not emailing specified users

Good morning.

I have set up several scheduled reports in EventLog Analyzer and have configured the mail server with ManageEngine support. However, the scheduled reports are not emailing the specified users. I've confirmed that these same users can receive email via EventLog Analyzer from the "Sent Test Email" option in the section for configuring the mail server. However, they are still not receiving the emails from the scheduled reports. 

Here is the information on our version of EventLog Analyzer:

Build: 10081
Database: POSTGRES
Build Date: Jan_12
Build Type: 64bit

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