Product Serial Numbers
Hi There, I'd like to propose an idea relating to products being attached to accounts. When you attach a product, it would be great if you could add a serial number of said product (e.g. if its hardware) without needing to add a custom field to the product and adding 100's of the exact same products to the database. Thanks Daniel
Custom Views
Has the use of "and" and "or" together been resolved in the custom view area. In the past you could only use one or the other.
Auto-assign User to Workstation Asset
Good Morning, Is it possible to have the user assigned to an asset (a workstation in particular) be updated when the agent checks in? Currently, once a workstation has an assigned owner, it doesn't ever update it unless we go into a specific workstation and change it to a specific user again. Thank You, James Leitz
Upgrade Pack 7100 to 7500
We are currently seeing issue with this upgrade path. System Info: ------------------- Linux - CentOS 6.7 (64bit) 2 CPU 4GB Memory 25GB Disk space. We are performing the upgrade from the command line (No GUI available) Things done so far: upgraded Java from 1.6 to 1.7 using PMP instructions. Performed a soft link redirection for libDiskspace.so updatemanager.sh was trying to use the 32 bit version. We moved that to .NOLOAD then soft linked the 64bit version to where the 32 bit was. This allowed the
Formatting the 'Send Notification' Action on a Problem
There does not appear to be anywhere I can set the format for this notification? Workflow [Open a Problem, Select Action 'Send Notification'] All the other notifications generated by the Problem module appear to be configurable (subject, description) under the Admin > Notification Rules > Problem. Thanks,
When the Service request template chosed incorrectly
Hi All Is it possible to change the Service and perhaps template, if the request was fulfilled incorrectly? Or how can this issue be managed? What is the best methodology solution for this? Thank you Nikolay
Help with Custom Format username in 'A#####' format with random numbers needed
I need to create a new user template that utilized a alpha character and a random 6 character number (i.e. E234532). I can only find how to set specifically defined characters, not random. Is this not possible with ADManager?
OPManager v12 Business Views and QR
HI, i am trying OPManager 12, but i cannot find where i can create new business views, also i don ´t find the QR code for the devices added. Thanks for your help.
Issue with fetching data for Cisco 7609 routers.
Hello, We have cisco 7609 routers in our network and we have configured it to send cache flow to information to netflow server. I'am able to see the devices are detected and necessary interfaces have been managed on the server, The netflow server shows that it is getting flow from these devices however when we fetch any report for these devices we get a blank report/Graph. What could be the issue? Below is the part of configuration on the routers. ip flow-cache timeout inactive 60 ip flow-cache
Customised Notification Templates
Hi All, I'd like to see if anyone else would like to be able to create customised notification templates (especially the notify customer when request is logged) based on the request category. Thanks Daniel
Tickets sent via email
I would like to know how I can filter out email accounts when a ticket is sent via our new email account. I only want VIP accounts that I set up, which will include their email account in the Requester section .
Query Report -- Multiple metrics per technician
Greetings all! I would like to create a combination report, one that covers the following: INCIDENTS: - incidents past due (Only Open or In-progress status) - incidents coming due (Only Open or In-progress status) - Critical priority incidents not modified for 2 days (Not closed, resolved status) - High priority incidents not modified for 4 days (Not closed, resolved status) - Medium priority incidents not modified for 2 weeks (Not closed, resolved status) SERVICE REQUESTS: - service requests past
OpManager - How can I disable trouble alarms for HP printers
Hello, I am seeing a large number of trouble alarms / alerts on HP printers for some simple tasks like "Loading Tray XX with Paper" and I can't figure out where or how to set them as disabled.. There are no Service Monitors, URL Monitors, Performance Monitors (That control this feature), or Script Monitors. There are no notification profiles set, IT Automation, or Applications. I don't see anywhere in the interfaces section to enable Trouble Alerts. One of the printers in question: I don't mind
View tickets CC'd on
Is there a way to allow users who were Carbon copied on tickets to be able to view those tickets? Also, is it possible to allow Regions to be another security level above sites? So that multiple sites can be added to a region and then assign the Region to a user so that the user can see all tickets assigned to that Region? Right now, Region doesn't seem to do anything.
Powershell process hanging
SDP Version 9120 I have created a custom trigger with the following Execute Script Action: cmd /C powershell -WindowStyle hidden -file test.ps1 As a test I set the trigger for the action to be the presence of a certain key work in the Subject field of a request. When I create a new request with this word in the Subject field and click on "Add Request" the action is triggered successfully. However the powershell process does not terminate and the browser window does not refresh. It remains in this
ManageEngine EventLog Analyzer Won´t start - Error %%4294967295
The ManageEngine EventLog Analyzer 8.0 is not starting in our environment. It runs for a few seconds then stops with following error:- EventID: 7024 Source: Service Control Manager The ManageEngine EventLog Analyzer 8.0 service terminated with the following service-specific error: %%4294967295 A restart of the server hasn't resolved. Can anyone tell me what could be the problem here ? thanks
Error Message in Report
HI. Can you provide some information as to what this error means: line 50: WARNING: loghost could not be resolved Is this a problem with ELA or is it a host based issue? Thanks.
Unable to view data in reports tab
Hello, I have enabled log forwarding from kiwi syslog to event log analyzer I am able to see events on the dashboard, but while genrating any reports there is no data . require your assistance
Determine who deleted a template..
I need to change a service request template that a user has sent me a screenshot of but when I go into Admin to make the change, the template cannot be seen in the service category. Is it possible that the template has been deleted by another admin and if so, how can I determine who that was? Are changes by admins logged?
Multiple selections with inventory
It would be great to be able to select multiple devices within inventory and then start a say 'asset scan' on all the selected devices. Stephen Fowles 3rd Line Support Technician North West Ambulance Service - NHS Trust
setup trapviewer
Hi, Some question : how to configure trap viewer by default, i want each time i launch trap viewer that enable mail is ok, the trap parser is loaded and the community set. I need, trap viewer launch automatically if i launch mibbrowser. Because i need the system start automatically when the computer has booted. Thanks.
Remote Control option not available
Hi, In ServiceDesk Pro, when I select a workstation in assets and open its details I do not have the remote control tab available. I am running ServiceDesk Pro and DesktopCentral. Workstations are being updated correctly from DesktopCentral. Agent and RDP remote control options are turned on in Admin. What am I missing?
Configure Mail in Mibbrowser
Hello, I have problème to configure the mail in the Trapviewer windows. How does it work ? Thanks
Xenapp 6.5 Logon Mode check
Hello, we are running a 20 server xenapp 6.5 farm and I am looking for a way to alert when individual servers put themselves in maintenance mode or "Logon Mode = ProhibitLogonsOnly" I know I can run qfarm /load on any xenapp server to get the list of all servers and their logon mode. Can anyone advise on how to create a performance monitor for individual servers using this information? Thanks, Dave
Return of the 64k conversation limit
Hi, We are seeing more instances of the 64k limit creating an attached conversation html file. Installed build 9.1 Build 9110 We receive updates to tickets via email from customers. This particular update has no new email attachments - it has just created CONVERSATION_DESCRIPTION.htm I understand it was meant to be fixed in 9.1 build 9101. Regards, Scott
RACK MONITORING
Hi Can anyone advice on how to go about getting a trial licence for rack monitoring for OpManager? Best Regards Karabo
connection to remote server failed. automatically reconnecting
Hello, since we have got ServiceDesk Plus till now we were not able to remote desktop any client PC. the partner who installed and configured the product says you should use explorer to leverage this feature and there isn't any other requirements. but we are using explorer but we cannot access any client, it give a message saying connection to remote server failed. automatically reconnecting. I need to know the requirements to get the RD working like firewall, anti virus, please help Regards,
Task Template Owner drop down not returning correct list of technicians
We recently upgraded to 9.1 Build 9120 and have noticed that the list of technicians in the Owner drop down on our task templates are no longer limited to the default group we've chosen, but list all technicians. For the time being we can select another group and then put it back to the correct group and this then gives us the correct list of technicians, however this is merely a work around until you can fix this bug. I have checked the task template config in the admin section and when I click
Monitor mapped drives through a vpn
Hello, My Subject looks like this one : https://forums.manageengine.com/topic/monitor-mapped-network-drive We want to find a way to monitor free disk space on a mapped drive through a vpn so using snmp because WMI don't work over a vpn here. I also tried MibBrowser and HrStorageTable doesn't list the mapped drive on the host. Are we able to monitor a mapped drive through a vpn using snmp or anything else ? Best regards, Samuel
Unable to update Patch Sync
I have struggled to update the patch sync since installing to try Desktop Central 9 about 12 days ago. We do not have a proxy server but a direct internet connection once authenticated on the domain. I have verified activity is not blocked by our firewall but the connection cannot be made. I have followed the details here https://www.manageengine.com/products/desktop-central/patch_management_vulnerability_connection.html When I do a nslookp on the two domains listed they resolve to 117.20.43.137.
Multi process monitor deletion
I can not delete multi processes. It is deleting only process at a time even when all of them are selected as per screenshot
User Creation Templates
Hi there, Is it possible to add groups that a user should be a member of upon creation to the User Creation Templates? Thank You, James Leitz
How to handle many configurations for inital setup
Hi @ all, we use DTC very intensively for client configuration, especially for the initial setup of a new windows client. Until now we have over 15 configs that need to be executed on new clients. These configs are already "collections" which take several steps. Other execute batch files, edit registry entries or use the user management feature von DTC. Unfortunately I cannot make one big config because for excample I cannot run several scripts from one config (there is no "add more scripts"). Even
AD Manager Plus Application stops when loging out from server.
I have been running AD Manager Plus for 30 days without any issues on a Windows 2012 R2 server, but now suddenly when activated a license the AD Manager Plus application stops working as soon as I logout from the server. So I have to logon to the server again and start the AD Manager Plus application again. As long as my account is logged on to the server everything is working as it should, but as soon as I log off again the AD Manager application stops again. I can't find anything in the Event viewer
Upgrade from 9900 to 10250 question
Should rawcleanup.bat take some time? Also I'm following the instructions to upgrade but it's not clear. There are two files to download. One PPM for 10250 and another for the JVM upgrade to 7. However it then mentions the following. At what point do you update the JVM? The following just appears to imply you just point to the PPM for 10250. Execute the UpdateManager.bat (.sh in case of Linux) file present in the /bin directory. From the window that pops up, click Browse and select the service
problem with tasks after update
After some of updates 9100-9202 i have problem with number of tasks. When i add more than one task in a request and complete them they are duplicates in head. I can't see them, but when i want close request, it doesnt because of there are not competed task. Also i can't complete dependent task, it said that i need complete parent task, that already completed.
Solutions Report with Keywords
I use the following report to review our solutions (clean up and reviews), but I would like to add a column for the solutions keywords field. Can this field be added the query below please? SELECT solution.solutionid "Solutionid" , KB_Topics.TOPICNAME " Topic",Solution.TITLE "Subject ",solutioninfo.noofhits "Views",Creator.FIRST_NAME "Created By",longtodate(SolutionInfo.CREATEDTIME) "Created Time",Updater.FIRST_NAME "Last Modified By",longtodate(SolutionInfo.LASTUPDATEDTIME) "Last Modified Time",Sol_StatusDefinition.STATUSNAME
[SDP MSP 8316] Query Change Report to include problems and incidents associated
Hello ME Team, I need a litle help to draw a query report that will include the following columns: plus the incident and problems associated or linked in the CHG. Can you please help me? Thank you very much. MIGUEL LAMPREIA
Desktop Central MSP Integration Error
Hello, I get this message when I try to sync with DC MSP: I didn't find anything at the forum. Can someone help me? Kind regards, Jens
Deploying DC to all machines on network
Hi, I am looking at making sure all our machines within our company that are on our network / domain are showing in Desktop Central. Is there somewhere within Desktop Central that would pick up machines on the network which currently don't have the client, to allow me to push the client out to it, or would they need to have the desktop client installed on each machine for it to be picked up within Desktop Central itself? Hope that made sense.
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