Is there any other information out there regarding configuring APIs with other Help Desk systems, specifically Zen Desk?

We had a department that went with Zen Desk because it's got ties with social media apps. I'm assuming these APIs are built in. I'm trying to get tickets that come in through our main support email address to switch over to theirs.

I'm getting tickets that I CAN NOT (which is extremely irritating) automate a "close" due to limitations with SDP.

Right now I'm having to send an notification to me directly then I have to MANUALLY forward the email to their system. If I can't automate the task to close (which would be helpful, get a clue ME) at least I can take my self out of the equation until I can go back and mass close. 

Any insight is appreciated. 

Thanks,

Mike