Renamed Server - Unable to launch Service Desk
We had to rename the server ServiceDesk Plus sits on, now we are unable to launch it. Is their a specific tool I can run to recover or do I need to reload it?
Wake On LAN
I am looking for a configuration to change status of 'Wake on LAN' to all machines in specified OUs. I can't seem to find this in Desktop Central Build No:92002. Thanks, Josh
Client software installation
Good day I have just tried doing a manual installation of the the client software on an end user machine then restarted. I was expecting to see the addition of the ADSelfService components on the logon screen but nothing happened. I was asked to input the server name and port during install. The client OS is Win7 Enterprise. How would I make sure the client installscorrectly to allow proper usage by end users. Regards
Location of fields in request templates
In the form designer, when we add various fields in a template, we place them above the description field. When a Requester uses the template, the Requester sees these fields above the Description field. But when we open these requests at the service desk, these fields are all listed below the Description field. The attachment illustrates the fileds as viewed in the Form Designer and by the Requester. As designed, these fields should be displayed above the Description field when viewed at the service
iOS/Android Configuration Issues
I really need assistance with an issue I am experiencing where I am unable to configure our Server/Site settings for iOS and Android mobile applications. We recently made the site accessible to the public internet, we have the site configured through an F5 balancer but since IP space in our environment is extremely limited we were forced to use SNI which allows the server to connect to multiple SSL Certificates to one IP address and gate. If I configure the settings on the iOS/Android application
Salesforce Password Sync
I am not able to successfully run the command to get the SFintegration.bat to work. I have jdk1.6.0_45 installed. Also, are there any other instructions on how to complete this? I am using this... _________________________________________________________ Steps to create the required Salesforce API Note: You need to have Java jdk 1.6 installed in your environment for the steps to work. Please download and install it before proceeding with the steps given below. Log in to your Salesforce account.
SDP Online - Changing topics in solutions
Guys, How can we change the topics in solutions to customize then according to our own topics:
Duplicate Users Being Created
Hi. We have just set up our ServiceDesk and are using AD authentication with pass-through. We have an LDAP import scheduled everyday. Everything is working correctly, however, we noticed that all of our users have been imported twice - meaning each user is given two separate records. Each of the employee's two records always list the same (correct) information from AD (e.g. phone, email, etc.) aside from the "site" and the "domain." One record will list the site and domain and the duplicate record
Changing Security Question Configuration Impact
If I already have 100 users signed up for AD Self-Serve, and then change the security question configuration to allow for user defined questions when enrolling in Self-Serve, how does changing to allow user defined questions impact my existing users?
How to Automate Adding User Photos
Thank you so much for adding the ability to upload user photos! I am wondering if there is a way to automate this process? Ideally, I would like the upload process to look in a designated folder for .jpgs added within the past 24 hours and upload those. If uploading by most recent date isn't possible, I would be happy with a process that would upload all .jpgs in a designated folder at a daily scheduled time. Is this possible or will it be in a future release? Thank you!
Change in Security Question Configuration
If I already have 100 users signed up for AD Self-Serve, and then change the security question configuration to allow for user defined questions when enrolling in Self-Serve, how does changing to allow user defined questions impact my existing users?
End users computer locks when AD SelfService Pus opens
User logging into remote accounting package via Cirtix.When user logs the AD SelfService Pus opens asking to enroll and the computer hangs. and the only way out is Ctrl-Alt-Del and end task on the process. Then the user can log in normally It only happens once a day when they first login into Citrix. Any thoughts/ suggestions?
After new update in IOS
Service desk plus mobile app error after update to new version as operation could not be completed (NSURLE error domain error -1012)
Edit icon missing - Report from CSV?
I'm probably just blind, but the help references an "Edit" icon on the "Report from CSV" feature so you can change the default attributes displayed. I can't seem to find that button... the help states: 8. This report displays a specific set of attributes by default, for clarity and better readability. If you wish to view more attributes/fields, Click the Edit icon located at the extreme right end of the report's header line In the Customize Attributes window, select the desired attributes from the
Anyway to update the copyright?
On the login page the copyright is 2009 "© 2009 ZOHO Corp., All rights reserved." and in a few other spots on the site. Is there anyway this can be updated to 2016? Users don't want to see a copyright that old. If there's a way to do it myself I'm fine with doing that as long as future release have this update, just let me know which file to hack (saw it a few files that had it but I figured it'd be best to change it at the origin).
unable to login or start DB
So i am unable to start my database or log in via a web application. all the firewall settings are correct and the system stopped working while i was on it on one day (remote web application) and the very next day it stopped working on the host computer. Mar 08, 2016 4:41:01 PM com.adventnet.servicedesk.server.utils.SDDataManager <init> INFO: rootDir :: C:\ManageEngine\ServiceDesk\bin\..\ Mar 08, 2016 4:41:01 PM com.adventnet.servicedesk.server.utils.SDDataManager <init> INFO: netutilsData :: {RELEASE={version=9.2},
Windows Event Log - question
Hello, Can you please tell me if it is possible to set up an alert for an event that didn't occur in expected time frame? Best regards Marcin
Did you have to delete your server.xml and use the template server_https?
While upgrading to 9200, both of my servicedesk plus sites wouldn't start and gave SSL errors in both the browser and the serverout0 log. I had to delete the server.xml that was in the tomcat70 directory and copy "server_https.xml" to "server.xml" to get it to work again. Just curious if it was just me.
Urgent new report projects
Good day I still have not received any answer but please, I need your help to generate a report containing the following,: 1) The Database is MSSQL 2) The version is 9.2 the build number 9202 the last version 9.2 the build number 9200 -Project's name -Project description -Project status -Total Percentage of project progress Project-owner -Comments Overall project -Date Expiration of the project -Tasks Project -Description Of the task -Task-owner -Task -status -% Advance task -Date expiration
Debian 8 Azure server
Good morning, I have installed SupportCenter Plus on a Debian 8 instate on Azure. I have enabled all of the port rules but I still get connection refused errors.I have tried multiple ports and even a port I had working for another web based application. When I try to uninstall I get a message that the sysem cannot fine the Java instance. In the end I am starting to belvie that this is a rights issue and am wondering if someone has run into this. This is the latest error I get when I try to run the
Change Purchase/Contract Notification Rules
Is there anyway to change the greyed out options below? Thank you! William
Something strange happening regarding Resolution field since recently
I notice something strange happening since recently and I'm not quite sure how this can be. We didn't really change anything in the tool. At least not that we know of that could have caused this. When a Requester raises a ticket the Resolution field gets updated automatically as well by "System", with blank text. In the past this was not the case and it's currently not helping out because how technicians always closed tickets is by clicking Close, then the Resolution tab would open automatically
ManageEngine ServiceDesk Plus 9.0 Migration
Currently I have SD+ running on a windows 2008 server “X”. We have the SD+ database running on a windows 2012 server with MSSQL 2008 “Y”. I have a new windows 2008 server “Z” that I was to move the SD+ software to and still keep the database on “Y”. Do you have the method of doing this without it wiping out historical data in the existing database we already have? Thx, James
[SDP MSP 8316] question/request for a feature: in the "Helpdesk Customizar"
Hello SDP Team, A question/request for a feature: in the "Helpdesk Customizar" in categories we have an option to "Select the technician to be assigned for the newly created category from the Assign To Technician combo box. All the issues related to this category will be assigned to the selected technician." like so: and this is all very nice, BUT is it possible to consider for future enhancement the same option to the ITEM section, because inside a category and subcategory a lot of items are inserted
Problem with save SLA rules
When edit SLA rules (add new items), part of them didn't save. There is no error message, but items didn't save in SLA rule.
"The AuthenticationFailure trap is received from XXX. The trap details are as follows"
I constantly receive from all Wintel servers same error "The AuthenticationFailure trap is received from XXX. The trap details are as follows" - SNMP is configured properly, it passes all tests but OPmanager still shows errors. Does anyone have clue what's wrong?
Application not Mapped for Cisco Nexus 3K
Hi, I am using netflow linux version build 9860. I am already mapping some applications based on IP addresses with their respective ports but same do not working in newly add Cisco Nexus 3K which added by sflow protocol. For Example i have define Server IP 10.0.0.1 Mapped TCP 1433 as SQLSERVER and its already working on our routers but not working on Nexus3k as showing data on default ms-sql-s . Kindly guide in this regard. Arshad
[SDP MSP 8316] Strange behaviour in the notifications with the variable REQUEST LINK
Hello ME Team, I have this strange behaviour in the notifications with the variable REQUEST LINK, for some reason in the notification of a new ticket raised, in the request link now appears embed the reference of the login URL that we define in a new account process. Like this example: See the ...../mdm/.... reference? But in the same ticket, regarding the sla notification with the same variable, the login url reference is not visible, like this: Same ticket ID, same customer. Even more strange is
CI Name
I have a question about how people are using the CI Name. If we use the scanning feature in SDP, then the CI name is populated with the machine name + domain name. However, the machine name could be the same for different workstations as they are replaced or upgraded. For instance, we use the userid+workstation type as our machine name (ex. johndoenb). If John Doe gets a new notebook, the new notebook will have the same machine name as the old notebook. I'm just wondering what is the best practice
Crystal Reports
Hoping to get the procedure for linking DB for Crystal Reports. brian.riehle@drs.com
Report for attachments
Hi We use Support Centre Plus for our orders. We are looking for a report on the category "Quote" and incorporating the history for that request. We need to find the last date and time stamp there was an attachment sent back out to the customer. These attachments should not be any signature graphics only excel sheets or PDF files. From this report we need to find out how long the support rep took to respond to the request for a quote. We utilise Microsoft SQL 2012. Thank you for your time. Graeme
Mouse pointing issue at RDP session
We are connecting to windows server used auto login feature. We are facing problem to work with mouse. Mouse pointer is pointing to one location but selecting location is down. Mouse pointing issue at RDP session. Most of the time we are facing such issue. Please guide us to resolved this issue. Regards Ruhul
Report Sub Accounts
The pick list is empty when running a report on an Account with a Sub Account. I have to manually type in the Sub Account name to run the report. Can you have a list like the accounts? The Account List works fine. When you add an addition filter that is when it is empty. Thanks Tom
Infinite E-mail Loop
Hello! I have the following problem. We use the SDP and a partner also uses. When we send e-mail to this partner through our SDP, his system responds containing the [ID] request. However, it ends up confusing both systems, because each one has its own [ID], which ends up causing many problems and systems enter an infinite loop of e-mail because notifications. How shall we proceed? Thanks. Translated by Google Translator.
SQL Injection Vulnerability in Applications Manager 12600
Hi Guys, We have been advised during a penetration test that the current version of Applications Manager (12600) is being reported as being vulnerable to SQL injection. Please verify if this is in fact possible, or if ManageEngine has SQL injection prevention further down the application chain (ie: not via the web interface). Thanks -grant
Monitoring File with seconds in name
Hello, is it possible to monitor a log file which has the seconds in its name? Something like: localhost.$YYYY-$MM-$DD_$HH$mm$ss.log. How do I specify seconds? Thanks
How to edit a table in Servicedesk Plus
Hello, Is it possible to edit the number of rows and columns in an existing table in Servicedesk Plus (e.g. in a solution)? We want to add rows to a table on a solution article, but there does not seem to be an option to do this. Yes we can just delete and re-create the table with the extra rows, but this is very inefficient where there are dozens of rows to re-add. If you press Tab or Enter in a row it simply re-sizes the existing row, not create a new one like it does in other products. Any ideas?
Approval process not enforced
I have a service request template I want to be approved before a technician can work it or it's tasks. The approval IS getting set to the right person. The workflow is set to "Any approver can approve a request, provided the others do not reject" and "Automatically trigger tasks once Service Request got Approved." But a technician can pick up or be assigned the request while the request is still in Pending Approval status. They can even close the task and resolve the request. Ideally I would like
Change password form not being displayed correctly
I'm attempting the 32bit to 64bit upgrade of 5311. Everything is going very well with one showstopping issue. The 'Change Password' form for users is not visible, and therefor not usable. It looks like it's being tucked away into unusable screen space. If you look closely, you can see the border being drawn for the right edge of the form. I have attempted a clean install with no screen/form customization, but the issue persists.
First time users use 'admin' / 'admin' to login not working
Hi, I have freshly installed Eventlog Analyzer to a windows 7 PC. My client has purchased the licenses for the firewall analyzer as well as the eventlog analyzer. So I am preparing the installation process by installing the 2 packages in the lab first before going to site. Now the Eventlog Analyzer came up after installation telling me to use admin/admin for the first time. All I get is invalid loginname/password when I enter it. Please help, I need to get this installed onsite with-in this week
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