Hi. We are not using the SLAs. Instead, we created a field called "Requested Completion Date" so that our users can put in a date as to when they want something done. However, in order to get the "overdue" notices, we have to have the DueBy date filled in.
I am trying to run an onSubmit event to update the DueByDate with the value from the "Requested Completion Date" (aka "WorkOrder_Fields_UDF_DATE1")
This is what I've tried, but the field is not updating.
var x=$CS.getValue("WorkOrder_Fields_UDF_DATE1");
$CS.setValue("DUEBYDATE",x);
Could someone point me in the right direction?
Thanks!
Staci