We are fairly new to this and one of our sister sites has been using the software for over a year now.  here is what I am trying to do:

Currnelty there is on email address the is site specific to our sister company, we are trying to come up with a generic email that users and add requests with though.  The current Automated Business rule looks at the specific email address being sent in to assign a default group.

I am trying to create a default business rule that would assign a group based on the site of the user sending in the email request, but it just doesn't seem to work. the rule specifies that is the "User Site is ABC" the action is "Place in Group ABC Unassigned".

But when a user assigned to ABC sends in a request via email, they are still not having the group assigned.  Is there something I am missing?

Thanks