Rediscover servers -OPManager
Hi I have added around 70 servers in opmanager. Now i have enabled snmp and would like to rediscover all servers.how can i do it
Clarification of SSL cert renewal on SDP 9.0 Build 9039 (Linux)??
What are the correct steps to renew an SSL cert in SDP 9.0 build 9039 on Linux (including the creation of the CSR)? I have a copy of the original saved sdp.keystore before any keys were imported into it, and it contains one entry for my server & domain: [root@server bin]# ./keytool -list -keystore sdp.keystore.save Enter keystore password: Keystore type: JKS Keystore provider: SUN Your keystore contains 1 entry server.mydomain.com, Mar 20, 2015, PrivateKeyEntry, Certificate fingerprint (MD5):
Issue with Outlook...
Hi, what is the status of this request please... SD-60583 Issue with Outlook 2013 / All images in outgoing messages are incorrectly marked with contentID incorrectly marked contentID is id=\\"Picture_x0020_1\\" src=\\"cid:Image0\\" This creates a problem with outlook 2013 because as all the images have single contendID – outlook is displaying them randomly, each time user opens issue message. Meaning, that instead of getting image from issue in particular email, you get first image from
How to monitor other devices?please show me clearly
I want to monitor other device like server or PC.Do other device need to install SNMP Protocol?
Hyper-V Host - No VMs
Hi, I've recently upgraded to a paid licenced version of OpManager and have started adding our Hyper-V hosts. The hosts are being picked up OK but there are no listings under the virtual machines. What can I do about this? I am running build 11600 on a windows 2012 server.
ManageEngine OpManager Agent Service is not communicating with server
Hello. Do not use agents installed on the servers. Identified servers for discovery (customer's need). The message "ManageEngine OpManager Agent Service is not communicating with server" features but there is at least disconnections in the network. I have other servers with the same configuration that I am monitoring the same way and does not display this error. can you help me? Already, thank you. __________________ Olá. Não utilizo agentes instalados nos servidores. Identifiquei os servidores por
Do you have SMPP support.
Dear All, Is Op Manager Support SMPP Connection, and what are the steps to setup SMS Notification. Thanks Samir Saadeh
upgrade opmanager 11.6 to 12
Hi All, I cannot find the update patch to ge from 11.6 to version 12 of opmanager. Is it avaialble? Thanks.
DELETE CATEGORY OpManager build n.11600
Can please someone tell me how to remove / delete an additional category created on OpManager build n.11600? Example: In the screenshoot you can see the category that i want remove Thanks
Installing updates
Hi, When updates are released, quite often you are prompted if you would like to create a backup or not. It would be nice if you could have the option to roll back as having our helpdesk unavailable whilst it backs up is detrimental to our service. We have it so a scheduled backup runs in the evening so thought it would not be necessary to run a backup When I went to update from 9.1 build 9121 to 9.2 I did not get an option to skip the backup and now I have been waiting for 45 minutes without a function
Failed to establish connection with web server. Gracefully shutting down OpManager
Dear Team, Regarding the above subject i have a problem on mu Opamager application. on Windows 2008 R2. i tired to do everthing but no luck . itired even to restore the backup but iti didn't help. dose anyone have any help?
Need to change how Interface Templates are applied
While using interface templates to set only up/down critical links to send us alerts, I accidentally applied the setting to all interfaces, meaning I have to do this tedious work all over again! This could have been easily prevented if the default selection was set to Apply to Specific interfaces instead of all interfaces. I highly recommend changing this, or at least add a confirmation message so others don't have to go through the same pain.
Interface template system needs to be fixed
The default when applying interface template is apply to all interfaces - meaning you can overwrite all your settings in one accidental click, not even a warning message Devs need to fix this issue!!
OpManager Agent Service is not communicating with server!!!
OpManager Agent Service is not communicating with server!!! Hello, Monitor two servers in different networks, each server is installed Probe, the two were Ok. However the one days ago, one of apresetou problem on the agent servers.I have the following problem: OpManager Agent Service is not communicating with server. How can I solve? Regards, Esteves!
ServiceDesk Plus support for SNMPv3
My organization is currently running ServiceDesk Plus v9.1 Build 9100. What I am wondering is this; when is support for SNMPv3 going to be added to the product so that I can more securely add my network devices to the CMDB and Asset Management? Our organization has very strict guidelines for security and for us to start using any version of SNMP other than v3 will require CIO approval with a very strong justification and mitigation statements. Thanks in advance, Kevin
Site to site connectivity or SDP MSP server to server connectivity,
Hi, I'm new and want to use SDP MSP for my multi site organization, i need at least 3 servers to install and connect them together, each server should get its own site inventory and users and than report/update to central server, is it possible?? if possible than how?
No Data Collected
Hi, I am testing Event log Analyzer however no data is collected from my windows servers. - I have added some hosts and confirmed that the login works. - There are events being logged on the servers - DCOM and WMI are confirmed to work correctly. - I have disabled the windows firewall Any assistance is appreciated.
Reporting on archived tickets query
Hi, Is there any plan to make the reportable fields in archived reports, match that of the "all requests" reports? For example, at present when reporting on archived tickets, under the advanced reporting section >column name drop down, there is no Region option. As we use SD+ as a global tool, this makes global reporting on archived calls extremely painful. Is there a particular reason why the reporting fields differ? If not could I ask that they match that of reporting on "live" tickets
ServiceDesk Plus MSP - version 9.0- Build - 9002 - Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.0- Build - 9002. Please refer the Migration path table available here and upgrade to our latest build 9002. What's new in ServiceDesk Plus - MSP 9002? Issues Fixed MSPSDP-9030 : Full Backup fails because of presence of 0kb files in file attachments. MSPSDP-9056 : Templates associated to all accounts are not shown in catalog drop down for requester. However it is available in new incident page. MSPSDP-9088 : When E-mail Command is enabled,
Technician Drop Down/ Customizing Note Location for Tickets
Hello, I have ServiceDesk Plus installed on CentOS running version 9.2 Build 9202. I am running into an issue where a deleted Technician is still showing on a drop-down for assigning tickets to. Where can I delete this? I am using mariadb (MYSQL), and cannot find a table where the user exists. My second question is for customizing or moving the request fields. I have technician adding notes, but to see the notes, you have to scroll down on the page. Is there a way to move this field towards the
AD Domain issue 9203
Hi All, Having a bit of an issue with 9203, I'm unable to view the OU's in the windows domain that I previously was able to scan in 9202! Even using a domain administrator I cannot see the OU structure! Any help would be great! http://i.imgur.com/mJosJoz.png
Unable to restore backup to SQL Server
Hello, I'm currently running off of ServiceDesk Build 9000 with SQL Server 2012 installed separately on the network. I created a backup using backUpData.bat on the ServiceDesk windows server and created a VM snapshot of the server. I neglected to take a backup of the database on the SQL Server using SQl Server management studio (I wish I did.) I performed a failed upgrade of ServiceDesk and then reverted back to the snapshot pre-patch which still contained the manual backup made using backUpData.bat.
How configure Service Desk to perform automatic routing ?
Hi Friends, How Do I Configure Service Desk to perform automatic routing to the appropriate technical group when the call is received ? att,
Reporting for a new Service Desk
Hi Support, We are setting up SDP for a new Service Desk, but I need to create some custom reports. Number of calls taken (breakdown by Mode) Failed Response SLA for Day/Week/Month Failed Resolution SLA for Day/Week/Month Average Resolution time by Category/SubCatagory Average Resolution time by Technician Even if you could point me in the direction of the field names required for these Queries that would be very helpful. Regards, Ben Louisson
How can I attach files from API to a request?
I can create a request from the API but I can't add an attachment. How can I attach a file or files from API?
Integration with Asterisk with SDP MSP?
We are looking at telephony options and are considering using Asterisk and part of the appeal is the integration with SDP. Does anyone use Asterisk? Does it work well with SDP? Any issues? Any advice that you would like to share? Thanks!
Incident Templates Crashing and other stuff
Hi there, Currently on v9.1 build 9114, Browser is IE 10 and database is running on MS SQL. we are currently experiencing issues where we try to edit incident templates but when pressing backspace or delete on blank spaces a whole lot of bullet points appear, after removing them (we'll trying to) IE 10 crashes. Also resolutions are adding what seems to be an extra space in the resolution, even when trying to remove the blank space and save it, still appears once the template loads again, this seems
Retrieve attachment details from API
Hi, We are working on a project that requires to pass attachment information to another system through Servlet or Rest API. Does the current build support this? If not, are there any plans for this feature? Thank you so much.
Error upgrading 8313 to 9001. Exception occurred while extracting EEAR file : applications/AdventNetServerContainer.eear
Upgrading from 8313 to 9001 resulted in this error. Exception occurred while extracting EEAR file : applications/AdventNetServerContainer.eear ManageEngine starts ok and everything seems ok. Am I safe to ignore this message or does it imply something is likely to fall apart down the line? Steps were upgrading first from 8313 to 8316, log in then shut down ManageEngine and upgrade from 8316 to 9001. First upgrade went smoothly, 2nd upgrade showed the error above though seemed to complete ok albeit
Migration from one server to another
We have multiple ServiceDesk plus environments. Dev, Test, Prod. If I make a Request Template in Dev, is there a way to migrate that or copy it to the other server environments or do I need to just manually recreate it? Thanks
Restore Translations
I like to restore the translations. I copy ApplicationResources_es.properties fie of the folder "C:\ManageEngine\ServiceDesk\server\default\lib\classes\resources\backup" to "C:\ManageEngine\ServiceDesk\server\default\lib\classes\resources" but this not working. Any Idea? Thanks and regards, Gerardo Cortes
Evaluating Desktop Central - Best practices and recommendations regarding software deployment
Hello, we are currently evaluating Desktop Central to replace our current software deployment solution, WPKG (in combination with Wpkg-Gp for installation during system boot). WPKG is a very simple, xml driven deployment solution that works well when used in an intranet environment but it is a bit limited when dealing with slower network connections. When testing Desktop Central I noticed that DC is conceptually quite different from WPKG and I'd like to know how admins generally use DC. For instance,
[SDP MSP 8316] Query report of Archived Requests
Hello ME Team, considering we cant export reports with the same fields in Active Requests from the Archive Requests, I would much appreciate if you could assist me with the following query report of Archive Requests. For the audit of the ISO20K and ISO27K we need to be able to obtain certain information, that we have on Active, but not on Archive requests like: Account Requester Request ID Customer ID Reference Subject Created Time Completed Time Time Elapsed Urgency Category Subcategory Item Group
What does this error mean? "CHECKSUM validation failed"
I used to deploy certain software without an error and now when I go to deploy the same software I get CHECKSUM validation failed. What does it mean and how do I go about fixing it? Thank you!
Ability to duplicate a request created through Service Catalog
Any one know what the status of adding the feature to be able to duplicate a incident request generated through the Service Catalog? Went through the forums and looks like this is something that was requested back in 2011 feature request 36749 and was "put on the road map" to be included in a future release. 5 years later and it still hasn't been added. Seems like way too long of time to have something as simple as that put into your product.
Mounted disk in CD/DVD drive
Is there any way to see the name of a disk that is currently inserted in a computers CD/DVD drive.
Service Desk Plus - access from outside network
Hello How can i access our Service desk from outside the network? I use a :8181 port but it fails to load outside.
How to remove resource Info objects
I'm trying to re-work one of my service request options. Within the request is a Resource Info question that is not being utilized as we had hoped and would like to remove it. When I try to click the X to remove the object I get the following error: "Cannot Delete. Asset is in use". there are no open status incident/request/problems with using this template. How can I ever remove this object. This is also true of categories. I've tried to re-work my category list and it gives a similar error
Resource Group Wildcards
I am trying to create resource groups based on the 5th character of a resource name. The _ character seems to work as a wildcard but it matches any number of characters. Is there a single character wildcard?
Importing User from AD
Hi, I get this inside the manager field after trying to import user from AD: CN=Phil Donaldson,OU=staff,OU=Toamasina,DC=toamasina,DC=local I've used "manager" as attribute on the import configuration. Please advise. Regards, Jedidia A.
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