When updating a request with a resolution, status does not change
Hello,
Recently I have noticed that while attempting to resolve several requests, when I enter a resolution and select the status change to be "Resolved" that the entry is saved, however the status remains open.
I must then, edit the request and change the status to resolved again for the action to take place.
Recently I have noticed that while attempting to resolve several requests, when I enter a resolution and select the status change to be "Resolved" that the entry is saved, however the status remains open.
I must then, edit the request and change the status to resolved again for the action to take place.
Perhaps this is only a case of me being impatient? The next time I notice this, I will wait to see if the status changes. I haven't noticed this happening before.
The request history for this example:
Our current version information is:
ServiceDesk Plus - (Free) 9.1 Build
9118
Server 2012 R2
Noticed while using a chrome web browser.
Thank you!
Jeff