Request status - visibility for different accounts/support groups
Hey all, is there a way to select what request statuses are visible per account/support group? I'm thinking about implementing the MSP for the whole organisation, but that would require creating 10+ accounts with completely different business processes. If I can't differentiate the aforementioned request status - a BIG list would show up for the technician and that's something I'd like to avoid. Best regards, Marcin
NCM for Cisco ASR 920 and ME 3600-x
Hi, I am evaluating Opmanager for our company.. I added our routers (almost all ASR 920 and ME 3600-x), but they are not added as device to the NCM-Plugin! I tried to add them manually using SysObjectID-Finder (see attachment) and rediscovered the devices - still without success. Btw how do you delete added SysObjectIDs??? Regards,
Process Monitors (v12)
So I would like to track/alert on exact number of instances of a process in process monitor, however the = sign with the value set to 2 and rearm set to 2 causes an alarm. THe instance count report shows as the value of 2. Is the = bugged currently or am I understanding it wrong and should be setting it to something different? Is it meaning to sound the alarm if the value hits 2. If this is the case, we definitely need a != which I found mentioned by ME in another post, but obviously hasn't made
Manage Custom view
Dear support team Can I could create a list view in request page that only the user is allowed to see this view Thanks
Did you know - Enforce password history settings during password reset
By design, Active Directory does not permit password history check during password reset. However, you can enforce password history settings for password reset in ADSelfService Plus. You can enable this option and prevent users from abusing the password reset option to reuse their old password. This is how it works: After successful identity verification, ADSelfService Plus resets the user password using a randomly generated temporary password. ADSelfService Plus now attempts to change the temporary
Unable to Change as Technician for requester after AD import
When I go to the Edit Requester form for the person that needs to be a Technician I don't see the task labeled 'Change as Technician'. It's not under the Actions tab on the list view either. We are using ServiceDesk Plus MSP 9.0 build 9003 Thanks!
Import Vendor list
We have over 100 vendors on a spreadsheet. Is there any way to import this into SDPlus?
Auto Discovery of Cisco Devices
Gents, is there any option in OpManager to discover all cisco devices (Routers & Switches) based on seed files? For example, i wish if Manage engine can discover all the switches in a subnet after manually adding the Core Router or Core Switch Cijo
Conditional Change Approval for a Change Request?
Is it possible to have a change template that has a stage which includes the Service owner (populated from the owner in the service catalog) and, if that field is populated, to require approval from the owner within a stage? Thanks, Adam
How To Get 2 Separate Builds of Opmanager to Communicate with Each Other
Hello, I have servers in 2 separate data centers which live free of each other for full redundancy. I am wanting to monitor both networks using Opmanager, all servers are Linux and all switches are Juniper. Is there any way to monitor them both while only logging into one instances of Opmanager? Any help would be appreciated on this matter.
No Trap Parser defined
I am setting up a new instance of Op Manager and i am getting the error No Trap Parser defined for received trap: TrapOid : .1.3.6.1.4.1.12356.100.1., This is for a Fortinet Fortigate 90D firewall. However when I go to settings --> Firewall I see the following: Supported Logs Received Device Type: Firewall Device Name: FGT90D3Z14005767 Last Updated Time: - Syslog Listener Port: - Status: Not Available Manage Status: Check Mark What am I doing wrong here?
Can't add multi user for chnage rules
Dear All Seeking your support to solve below issue as I can't add more than one user per change role (ChangeApprover /Line Manager/ ........) Product Name ManageEngine ServiceDesk Plus 9.2 , Build 9201 Database : MySQl
Linking the Change Module with incidents
Hello, Is there a way to integrate the original incident with its associated change, we need the status updated in the change to be also applied in the original ticket? Regards, Hana
Advice Needed for MIB Tool
Hi Guys, I am hoping that you guys might be able to help me. We are developing a small application to centrally store and visualise MIB files in order to highlight the MIB structure and help us identify anomalies. Someone suggested that we could make this (freely) available to other people, and therefore I need some feedback about the frustrations people have regarding toolsets that support MIB walking and storage/visualisation etc. Not trying sell anything, I just want to understand what problems
Able to click on L4 or L7 protocal to see more info
hi guys, I just installed the Netflow application on my server, and are getting info from my firewall, so that is all great. One thing I would like to see is, that if I go under L4 and L7 application and here I can see http, https etc but is it not possible to click on https fx and see how and what ip there is doing all this type of traffic? I would like to dig deeper into this kind of information. :) Are I am doing something wrong here or what? :) Frank
Roles for Change Management
Dear all, Is it possible to assign Change Roles to non-technicians? We would like to provide a change request form for all users. therefore we want to enable that every user can open a change request. many thanks kind regards Sladjan
Interface Speed configuration issue
Hi, We are using NetFlow Analyzer Distributed version 10.2.5. A issue I've come across is about the router interface speed. First of all, SNMP strings are all set, but routers only get the interface speed at the first time, so if the interface speed changed, I've manually click on the router and click to update router interfaces using the SNMP get. Is there a way to schedule a daily or weekly scan on each router to update the interfaces speed? Secondly, after I manually change a interface speed,
windows 10 agent SDP compatibility
Is Windows 10 compatible with SDP because when i want to install the agent it shows an error
Issues with Workflow Triggers (v12, but never had it work in v11 either)
So, detailed in this article where I was attempting to get a simple Workflow triggered, I've done a clean install of v12 OpManager and am still getting similar results. Basically we have a process that we wish to monitor. A combination of code bug, yet to be determined, and when certain calls come in cause the process to start spawning out-of-control. Rarely will we have more than 5-7 of these processes with an average of about 4-5. So as per the article above, did the same and created a new Process
Winmail.dat as an attachment
Hello, From some time all requests with attachments are shown in ManageEngine with winmail.dat instead of real files. I read already few topics here - not found a root cause. Using GMAIL email account to receive emails. Regards, Mariusz
Query report that combines Problem and Request fields
Hi, We need to create a report that returns Problem and Request data based on the status of either being equal to a common status value. Is this possible? I've tried to write my own solution, which seems to logically work, but throws an error when trying to run - is it possible for an expert to troubleshoot for me or advise if what I'm trying to do is not possible? I've seen no examples anywhere where Problem and Request data are returned in the one report. The query follows: SELECT "prob"."PROBLEMID",
Where do Draft Tasks Appear?
I have an automatic patch group called "Servers Manual Update". My intention is to have all systems in this group to scan, download, and then wait until I take an action to start installing patches. I have some test machines in this group now, and it looks like everything worked as scheduled. I clicked on the link to start deployment expecting to select which machines to deploy, but instead it just said the deployment has been initiated. I understand it says "Yet to Apply" because I have the deployment
Create a report for worklog from last week
Hi, I try to create a report where it sums the worklog from all modules for this week so it shows likewise as attached picture without the status so it only shows the total time the technican have logged the week. We are using Version 9.2 Build 9205 PGSQL
Where is the event cleanup option?
We recently brought up the ADAudit Plus, and was wondering the retention of the events collected on the server? Can this be modified? The instruction indicated an "event cleanup" option, but there is no where to be found. We only see an option for "Archive Events". The version and build we deployed is: Version 4.6.0 Build 4691
How many logs per second can handle ELA?
How many logs per second can handle ELA?
Upgraded to 9.2 Build 9205 and now get "An error has occurred" when closing tickets
This issue happens on just about every ticket closure.
Helpdesk technicians management with scoping
Hello, We're trying to create an Helpdesk Manager which can create HelpDesk technicians with specific role. When we add the right in our HelpDesk Role the HelpDesk Manager see all HelpDesk Technicians (including ADManager Plus Admin). I want him to see/create only technicians with a specific role we chose. Is it possible to define a scope from a role? Many thanks. Regards.
Scanning Lexmark and Sharp Printers
When scanning Lexmark and Sharp Printers(many different models) using SNMP it does not retrieve the Device Serial Numbers and the CI Name from the Sharp Printers. Is there a way to get this information. It works for the HP printers we have. Here is a screen shot of 1 of the Lexmark and 1 of the Sharp printers we have. Thanks
Upgrade of deviceexpert build number 5990
Hello, We have a proffesional edition of license and build number of 5990. I wanted to ask is it possible to upgrade it to Network Configuration Manager and if yes could you explain me how? Thanks
Notifications tabs do not work
Hello, If we go to Admin -> Notification page, the tabs Request, Solution, Task, and Mobile Push Notification etc are visible but not clickable. Chrome, IE give an error when we click on them. See attachment for the error. Discription: Failed to load resource: the server responded with a status of 404 (/custom/scripts/CustomScripts.js) sd_setup.js?9109:13 Uncaught TypeError: Cannot set property 'className' of nullchangeNotificationTab @ sd_setup.js?9109:13(anonymous function) @ VM1334:1 We are currently
problemas con la notificacion de expiracion de clave
Hola, en el ultimo tiempo, los usuarios dejaron de recibir la notificacion que la clave vence en el tiempo proximo. He revisado la configuracion del mensaje (a los usuarios), pero no veo ninguna falla. agradecido desde ya por vuestra ayuda. Daniel
Problems with service requests in certain Services
Unable to create service requests in 2 certain Services. Other Services are working. Support file attached. Problem occured after update to 9204 from 9114 - as required 3 stage update.
IPAM no longer working
I've tried restarting the service, even restarted the server. But I'm treated with the following error: Doesn't work in Chrome or Internet Explorer. OpManager works fine, version 11600
Portal Usage Section - What do you use it for?
I'm trying to figure out the best use of the 'Portal Usage Section' on the right side of the Requester's home page. My initial thought is to include links to documentation about SDP or links to forms that are not integrated with SDP. Has anyone found an effective use case for this section? -Brandon
How can migrate from MYSQL to POSTGRES?
Dear Team, We are using the build 8.1 of service desk plus with MYSQL database. Today i downloaded the latest version of SDP 9.2 for trial purpose which is having only POSTGRES & MSSQL type of database. So if we plan to upgrade the SDP to 9.2 then what about database restore?? How is it possible. Regards Prashant Mangal
MS Access DB - works fine for a while, then error "can't find xxxxx.mdb" ?
Trying to learn my way around databse usage and in conjunction with Knime. Some basic stuff I got to work, using an MS Access database (Office 2010 package 66 bit, Win 7 64 bit, Knime 64 bit, 2.11.3). But after some fiddling around, suddenly I get the following error from e.g. DB Table Selector : ERROR Database Table Selector Execute failed: Error while validating SQL query: [Microsoft][ODBC Microsoft Access Driver] Could not find file 'C:\Program Files\KNIME_2.10.3\PostCDD_Export_from_20150924.mdb'.
Run report on access to a folder
Is there a way to run a report to find out who has done anything in a specific directory, and its subdirectories, for the past N months, but only get usernames, and only list each name once?
Script to monitor apcupsd on remote server
Opmanager Version 11600 on Windows 2008 $servername = psexec \\servername c:\apcupsd\bin\apcaccess status -p BCHARGE -u Write-Host 'Data:' Write-host $servername I am running the above Powershell commands from the Opmanager server to get the battery charge from a server running APCUPSD and trying to convert this into a script template. The value returned by the command is 100.0 if all is OK and want to set the threshold to alert if this drops below 50.0 but cannot get the script to work. Have tried
Mail forward option for the requester
Hi, A customer has a need to forward an email to other user from the same ticket, but I think it is not possible. What could be included in the future roadmap? Thanks and regards
Sites with associated requesters / Technicians
Hi, We have an issue with the number of sites that are imported from AD, some of them are typo's that should not exist. I am trying to cleanse them, however in order to get it to be permanently deleted and not re-imported every evening, I would need to know where the information is being pulled from. So is there a query that could be run to a) show me all the sites that i can easily export to excel and b) show me which account the site is being pulled from? Thanks Lynne
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