Netflow Analyser 12 with MSSQL Express 2014
Hi all, I can't seem to find the rll files that need copied in SQL Express 2014. BCP.exe is there, but there doesn't seem to be any associated files and the Netflow Analyser wont install without them. Any suggestions appreciated. Thanks
Mis-spelled requester names when creating a request creates a new requester!
SDP Build 9120 with MS SQL database When our support staff are creating a new request record they type the requester name into the appropriate field. Most of the time it auto-completes the name to match an existing requester account (imported from AD) and everything is fine. However, occasionally they mis-spell the requester's name and just hit the return key. When they come to save the request record they are getting a pop up window which says "Requester Name does not exist. Do you wish to add
Technician view for all open/unassigned requests and tasks for my groups
We are having issues getting tasks completed when they are assigned to a group. On the requests page, there isn't a good option in the drop down list to show all requests AND tasks assigned to the groups the technician is a part of. They can choose all my groups, but this only shows requests. They can choose My Pending requests and tasks, but these only pick up the tasks assigned to the tech. I need them to be able to see all request and task assigned to their group in one view. Any help is appreciated.
Cannot Poll Alcatel OS6450 series switch mac-address
I cannot poll OS6450 mac-address, please help me.
Bulk-moving tickets to a different service category
I have a number of tickets (600 and up) that I need to move from one service category to another. How can I accomplish this? Thanks, Adam
Unable to log with AD credentials
[08:54:36:978]|[03-10-2016]|[com.manageengine.jobscheduler.JobQueueFiller]|[INFO]|[106]|: Starting job queue filler in the interval:20000| [08:54:36:979]|[03-10-2016]|[com.manageengine.jobscheduler.JobQueue]|[INFO]|[106]|: checkAndFillQueueFromDB: jobQueueSize: 0; jobInfoQueueSize: 300| [08:54:36:979]|[03-10-2016]|[com.manageengine.jobscheduler.JobQueue]|[INFO]|[106]|: JobQueue.size is less than JobInfoQueueSize. So going to fill from db if available in DB| [08:54:36:979]|[03-10-2016]|[com.manageengine.jobscheduler.JobSchedulerUtil]|[INFO]|[106]|:
Incomplete graphs data
Hi, The graph below is meant to be for the last 30 days, but it is only showing 9/2 to the 24/2. It doesn't even show data for up to today. Have a missed a setting somewhere? Best wishes Michael
Change default mail font
Hi all, Is it possible to change the default font in outgoing mails to Arial 10? thanks in advance
Can't modify Incident - Additional Field (pick list) since update to Build 9100
Since the update to 9100, in Admin > Helpdesk Customizer > Incident - Additional Fields, I click on the Edit button to modify an existing Pick List field. There are no Values shown, even though they can be seen in Requests. Am I doing this incorrectly or is this a bug? Below is the field containing values when viewing a Request.
Questions about tasks
Hi all, I have some questions about tasks: 1. is it possible to customize task forms (remove fields, mandatory fields, adding custom fields, ... )? 2. I realize that the list of states for tasks is the same of incident. Can I allow only 2 states for tasks (Open and Closed) leaving more states for incidents/requests (Open, On Hold, Resolved and Closed)? Best regards, Sutot
Suite à la mise à jour 9.2.0.4 je n'arrive plus a démarrer ServiceDesk en mode service
Bonjour, J'ai effectué la mise à jour vers la version 9.2.0.4. Depuis, si je démarre depuis l'invite de commande, en tapant 'run', j'ai bien le serveur qui démarre et je peux y accéder sans soucis tant que je ne referme pas la fenêtre de commande. Si je lance le service, il s'arrête et je n'arrive pas à accéder au programme. Si je lance l'application SDPLaunch.exe, j'ai la dernière partie qui s'affiche avec des points ....... et rien ne fonctionne. Que puis-je faire ? Bien à vous, Eric Archambeau
Mail command: set date created
Hi, Is it possible to set DATE CREATED for a request using mail commands? Sometimes our IT technicians receive an email in their personal inbox that should really be a ticket in ServiceDesk. To facilitate moving the email into SD+, we have a macro in Outlook that forwards the email and adds @@REQUESTER=[original mail sender]@@ so the request is connected to the correct requester. But the request is of course created with the date/time of whenever the email is forwarded by the technician, and
SSO Stopped Working
Hi I have had the free version of ServiceDesk Plus running with SSO successfully for a month or two, but today, after installing Windows Updates yesterday and rebooting the server, the SSO is no longer working. On loading SDP it prompts for a username and password, which does nothing. If cancelled, it then goes to the normal login screen (AD login still works fine from here). I've been through the troubleshooting guide, recreating the computer account/password, using a different domain controller
After update SD blank screen
Please Help! win server 2012. 9114 work fine. After Update 9114 - 1 ManageEngine_ServiceDesk_Plus_9_1_0_SP-0_21_0.ppm 2 ManageEngine_ServiceDesk_Plus_9_1_0_SP-1_0_0.ppm 3 ManageEngine_ServiceDesk_Plus_9_2_0_SP-0_3_0.ppm (updates without errors) In localhost, users browsers blank screen. Page code: SSO? <!DOCTYPE html>
<html>
<head>
<meta http-equiv="X-UA-Compatible" content="IE=Edge">
<script language='JavaScript' type="text/javascript" src='//scripts/Login.js?9203'></script>
<script
Unique content id for images in email messages.
Hi support, We have had a recurring problem with images in servicedesk notifications using outlook 2013. Occasionally an incorrect image is shown in the message. It appears to be a cached image from a previous message The problem occurs because... - whenever servicedesk sends an email, it uses the same content id names for embedded images (eg. src="cid:Image0"). - outlook 2013 then displays the wrong image, which is a cached copy for the image with cid:Image0. A similar problem is discussed here...
URGENT - Time to fix and provide a total Patching solution
In the past I have reported that Desktop Central Patch Management is not doing the job that was presented on the website and by the sales team at Manage Engine. Several times we have reported that the system is NOT fully patching all of the missing patches on our systems. We work diligently to make sure that our systems get fully patched to mitigate vulnerabilities that are present on the systems. Every month, we have to spend additional time validating that all of the patches get applied to our
Creation of new Contacts with external SMTP addresses not successful
Trying to successfully create a mail enabled contact (Exchange 2010). I've tried different combinations of the settings for the "External E-Mail Address", "Additional E-Mail Addresses" and "Automatically update e-mail addresses based on e-mail policy". The contact record is created OK and does appear in Exchange, but there are no email addresses in the list on the contact record in Exchange. I can create the same record using the Exchange EMC and the SMTP email address is populated correctly.
Desktop Central Mac Agent Root Account
In Desktop Central 9 Build No:92022, I'm trying to configure the Mac Agent settings. There is a username and password, but username shows "root" and it won't let me change it. We are running Mac OS X 10.11.3, and by default, the root account is disabled. I'm assuming it is best practice to leave it disabled? What are the options to get the agent working, or are we required to enable the root account?
Unable to login with AD
[08:54:36:978]|[03-10-2016]|[com.manageengine.jobscheduler.JobQueueFiller]|[INFO]|[106]|: Starting job queue filler in the interval:20000| [08:54:36:979]|[03-10-2016]|[com.manageengine.jobscheduler.JobQueue]|[INFO]|[106]|: checkAndFillQueueFromDB: jobQueueSize: 0; jobInfoQueueSize: 300| [08:54:36:979]|[03-10-2016]|[com.manageengine.jobscheduler.JobQueue]|[INFO]|[106]|: JobQueue.size is less than JobInfoQueueSize. So going to fill from db if available in DB| [08:54:36:979]|[03-10-2016]|[com.manageengine.jobscheduler.JobSchedulerUtil]|[INFO]|[106]|:
Restore DB failed
I am trying to move to different hardware and I setup the same version of SupportCenter (7932) and i get this error that is cannot find buildInfo.XML but I can see the file. I change rights on the folder but I am having no restore luck.... help please? ERROR: Mar 10, 2016 10:11:43 PM com.adventnet.servicedesk.server.utils.SDClientUtil isServerAlreadyRunning INFO: requestScheme is http Mar 10, 2016 10:11:43 PM com.adventnet.servicedesk.server.utils.SDDataManager <init> INFO: rootDir :: /opt/SupportCenter/../
Specific use case for PMP Premium Edition?
I'd like someone to comment/confirm that PMP Premium Edition can meet the following use case/requirements: Environment: I have multiple internet-facing Linux-based SFTP file transfer servers that are accessed by multiple external companies (per SFTP server) that push and/or pull files securely. I do not wish to have Linux admins manage the SFTP server accounts & passwords, I want to have a web-based system for these functions. Absolute separation of these external companies' SFTP server access (and
report query - works in postgres admin, not in report writer
Can you please help me get this query to run in a query report? I am pretty sure it is the "(from_unixtime(chdt.SCHEDULEDSTARTTIME/1000) - interval '5 hours')" that is making it not work. Thanks SELECT chdt.CHANGEID AS ID, ctdef.NAME AS "Change Type", catadef.CATEGORYNAME AS Category, chdt.TITLE AS Title, ownaaa.FIRST_NAME AS Owner, ownaaa.FIRST_NAME AS Requester, (from_unixtime(chdt.SCHEDULEDSTARTTIME/1000) - interval '5 hours') as Time FROM ChangeDetails chdt LEFT JOIN SDUser ownsd ON chdt.TECHNICIANID=ownsd.USERID
Stopping/Starting ME Service clears outgoing mail settings
Hi 9.1 Build 9110 To investigate a separate issue (64k limit) - I had to stop/start the ME ServiceDesk Service. Once restarted - the Incoming Mail server settings were still stored - but the Fetch job was stopped. The outgoing mail settings had disappeared completely. Regards, Scott
Deleting some monitors
I have installed OpManager (free edition) (version 12000 64bit) I have added my test exchange server and various others servers. on the exchange server, opmanager has added some default monitors, ie "Microsoft Exchange unilfied messaging service" in my test setup I don't use this, but I am unable to delete the monitor. when you click on the trash can on that monitor nothing happens? I have this on the other servers, were opmanager has added default monitors. any ideas on how to remove them?
Add CC After Ticket is Created
Hello, Is it possible for an end-user to add CC users on an e-mail reply after a ticket has been created? For example, a user creates a ticket in the web application and then later replies in their e-mail application to an email from the technician. If the user adds CC addresses, is it possible to make those addresses flow into the "e-mail IDs to notify" field in the existing ticket?
Reply button gone when replying to last conversation
Good morning, I am wondering if anyone else is frustrated by this feature. In the request detail view, if the last message in the conversation came from me (the technician), I only have the choice to Forward, not to Reply. I understand that the system is saying I would not reply to myself, but it is inconvenient to have to forward the message, as I then need to go and copy/paste the addresses of everyone on the chain if I want to continue the conversation. Could we put the Reply button back, so I
Close a request Comments
Hi All When we close a request we have been putting comments in. Where can we see these? Is there a way to automatically add the comments to the notes so if we re-open them. Thanks Dave
Netflow configuration
Hi all hope this post finds everyone well. I am hoping that someone can perhaps assist me in terms of Netflow analyzer configuration as I seem to be having a bit of bad luck on this. We have configured our Cisco ASA for Netflow and set it to send traffic to the specified ip address we have chosen. I have also setup a machine with the specified IP and have installed Netflow Analyzer onto it and I am able to log into the web front end. I have verified on the Cisco Asa that
Modify notifications.
Hi! Recently i upgrade service desk to the last version (9204). Now in the notification email appears a word, that, could not find, in the notifications template to remove. See the "Operation:" word in the notification example: OPERATION: ID 1114 de Javier Marcelo Marconi, Se ha asignado al grupo Infraestructura y Comunicaciones Solicitante : Javier Marcelo Marconi Prioridad: Baja Fecha vencimiento SLA : 11/03/2016 12:31 PM Categoría : Software Asunto: Modificar notificacion Descripción :
delete pending approvals
Do technicians have to be part of SDAdmin to delete Approvals which are pending?
ServiceDesk Will Not Start - Help Please
Hi, our ServiceDesk has been running fine, but now it wont start. It sits here: Application Layer Started .............. and it just keeps putting dots. See Picture: [URL=http://img100.imageshack.us/my.php?image=helppb3.png][/URL] http://img100.imageshack.us/img100/1143/helppb3.png Any ideas ?
when will the update to version 12, too many mistakes to be used.
when will the update to version 12, too many mistakes to be used. The inability to edit templates, delete monitors, not applicable templates by default.
Embedded hyperlinks in SD+ emails have wrong URL
After a failed upgrade from SD+ 9116, to the next version, we had to re-install SD+, and then restore from back-up. This worked well, and the site is correctly running over https 443, with no change to the config. Thanks to the backup restore :) However, the only glitch is that all of the embedded hyperlinks in the emails sent from SD+ have the URL going to http, when they should be httpS Ex: Wrong: click here for the open your request http://servicedesk.domain.com Correct: click here for the open
como configurar un servidor exchange 2013 en manage engine servidesk plus
Hi. nosotros estamos implementando el service desk plus pero al configurar el correo solo hay dos opciones" tipo de de correo" POP o IMAP y el servidor de correo de la empresa es exchange 2013.. como proceder para que se puedan reportar los incidentes por e-mail.. El correo saliente si funciona pero esta por smtp pto 25 .. como hacer? Diana Camila
Pre-fixing the Subject
Hi Vicky, One of our prospects would like to prefix the subject with the selected category and subcategory. Basically they want the end users to select the category and subcategory and submit the ticket. Is it possible ?? Regards, Shri
Trouble with images in reply emails
Good morning, I am having some trouble with images in Reply emails to service requests. Initially we had everyone put our company logo in their signature, but this seemed to not appear properly in the emails. The workaround we found was to put our company logo in the Reply template so that it will be included in every reply. For the most part this seems to be working. However, if there is an image in the original email that created the ticket, SDP seems to be grabbing that image instead of the one
Hotfix 8006 released
Dear Customers, Hotfix 8006 released today. Customers can download the hotfix from the below link https://www.manageengine.com/products/support-center/service-packs.html List of issues fixed and the new features in this hotfis are listed below Features/Enhancements : Sl.No Feature ID Description 1 13111 Set Priority for a request in Support Rep reply and Forward window 2 13119 Request History variable included for Request Notification Templates Issues Fixed : Sl.No Issue ID
Customised Closed Request Notifications
Hi Everyone, Does anyone know if it is possible to send a customised closed request to contacts based on request parameters? I know it is possible to do this via Business Rules when creating request, but cant see an option for closing a request. Thanks Daniel
Adding Request through Service Desk plus API
Hello,, I want to add a code to an aspx button (or normal html button) so when user click on it, it will create a request automatically in Service Desk plus,, I read this link (https://www.manageengine.com/products/service-desk/help/adminguide/api/request-operations.html#add) but I think I need more help.. Thanks
Unable to add tasks to change
I'm using SDP 9203 on Windows Server 2008 with MySQL database. I created a new change. It's currently in the Implementation phase. I'm trying to add a task under the Task Details sections. I've tried to add several tasks, but they are not being saved. Whenever I try to save the task, it says it's been saved successfully, but the tasks are not showing up under the Task Details section. Is this a bug? I'm using Chrome 49. Thanks.
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