SPD notifcation rules mail bounce between two SDP setups
Hi,
We have a problem where both we and a supplier to us use SDP. What happens when one of us sends a notification where the subject contains ##caseidnumber##, it will interpret it as belong to a previous case in either installation of SDP. It may also bounce back and forth, creating a new case each time for all eternity till we shut down the notification rule not to send a notification if a new request is created.
We have a problem where both we and a supplier to us use SDP. What happens when one of us sends a notification where the subject contains ##caseidnumber##, it will interpret it as belong to a previous case in either installation of SDP. It may also bounce back and forth, creating a new case each time for all eternity till we shut down the notification rule not to send a notification if a new request is created.
Somehow, it doesn't look like the Junk Notification filter is working even though we've added both the display name, sender's e-mail address and even "subject contains" of our supplier. If it would work, it'd still not prevent the e-mails being associated as reply to old requests.
Thanks for help and have a great day!
Best regards, Andreas
Aura Light International AB