Hi Dear ,

I have many requests from customers about the mecahnisem of Automatic Request Close . currently when the Technician Resolve the request , an email will be sent to the Requester asking him to either Click the Link to Close the Request or reply to reopn the request. The problem is the Requester used to reply with "Thank you" email to this notification email , which cause the Request to be opened again.

The customers ask if it's possible to have another link to allow the Requester from re-oppening the Request instead of just reply . or any other idea to overcome this problem

waiting for your kind feedback

best regards