Hi,

We are trying to search for a requester to convert them in to a technician, however I am unable to find them in Admin > Users > Requesters list.  I always search for them by surname, but that does not return the right person.  I have also looked through all the requesters we have under the M, but they do not appear.

I can log a ticket under their name as a requester, so they appear to have been imported from AD and have even double checked to ensure they are not already a technician.

I have tried to manually import him by his login name and ran a full import by OU, but I still cant see him. 

See attached screen shots.

Any ideas?

We are using 9.1 Build 9120

Thanks Lynne