Group list is empty
Hi, In a incident when I try to choose a group the list is empty so I can't select one. I can't close the incident because of that. Thank you
Blank group after site change
Hello to all, before upgrade from 9121 to 9208, when we categorized an incident, SDP applied different business rules that assign a specific support group and technician. After that we changed the site with the correct one and support group remains without change. Now, on 9208 build, this is not working. SDP changes automatically the support group to blank. Any idea to resolve this issue? Thanks in advance
Failure: Exception occurred while performing the operation - Single user
I have created a ticket but not received any response, so I'm posting here. I have an issue where one user is getting an error when trying to put in a resolution. It says "Failure: Exception occurred while performing the operation". This only occurs with that one user. I have logs from that event and screenshots available, however the attachments link on this page is not working. If someone could create a ticket for me or contact me I will forward these logs. Thank you.
NFA ver12 Question
Hi All, Recently I installed the latest version12000 NFA for customer to analysis the traffic. So customer picked the core switch huawei and one cisco core switch to test it. Then we found the NFA still show ifindex interface name after updating the snmp string for huawei switch. And we tried to run snmpwalk.bat to check these ifindex. These ifindex seem not exist. That's so weird. So we tried to edit the system_properties.conf file and add the line "SNMPTargetV2C=true" according to Forum.
Discovery of the link
Hi, After updating to version 9207, when you open links (http://sd/WorkOrder.do?woMode=viewWO&woID=XXXXX) from email, when the browser is closed, there is a redirect to a different link (http://sd/HomePage.do?SkipNV2Filter=true&woMode=viewWO&woID=XXXXX). If the browser is open, then all is well.
Business Rules and Support Groups not being applied.
Version 9024 O365 One Support Mailbox Two support groups, emails are aliased to the above mailbox. Business Rule: If sent to A place in group A, if sent to B place in group B When an external email comes in to either alias it gets placed in it's respective group correctly however when a user on the same domain emails it is ignored and the rule is not applied. This is possibly because Exchange just uses the default mail address or x500 address so ignores the aliased email address. It was like this
API Notification Profile
Is it possible to have alarms trigger an API? Specifically for us, we ust HipChat which allows messages to be sent to the chat rooms through their API. However, we would need OpManager to be able to generate the API string.
Change Home Page Technical
Good evening you can change the technical home page? I can not find where to change it. In DEMO's personal views. Thank you
OpManager v12 - cannot trigger email by the same SNMP trap for the same device
I had set to send email when recevied a SNMP trap at the OpManager v12. However, I found that if I do not go into the web GUI of OpManager to clear the old alarm, I cannot recieve further email if the same SNMP trap recieved for the same device again. So can I set OpManger to send an email every time when a SNMP trap is recieved? (Even the same SNMP trap recieved for the same device again before I clear the alarm)
Replying to work order fails
Good Morning, I have a problem where when replying to a work order (or forwarding) you get the window to type your email. You type it and press “Send”. The message goes away and you are left with a blank window and no message. When this happens usually all I have to do is exit the window and then hit reply again and type the email again. Usually after that it works the second time. It seems to be random in when it happens. I can’t find a pattern as to when it will and when it won’t. It is
Error Message
Please I need assistance in resolving this, when a technician clicks on the REQUEST tab the followings error message pops in sequence and hence techie can't make use of the functions in the module Exception occured when executing post invoke script parent.loadMCNavigator('RequestsView', 250) Msg : parent.loadMCNavigator is not a function Exception occured when executing post invoke script parent.createMCSearchRow('34', 'RequestsView') Msg : parent.createMCSearchRow is not a function Exception occured
SDP is not sending mail Notifications
I put user to send mail when a new request is posted, but the SDP is not sending mail, when I send mail with option email the technician the mail is sended, what could be wrong? Gerardo Gomez
No Trap Parser Defined on SNMP trap
I am using OpManager v12 free edition. I had already add the trap processor by loading from mib file but don't know why the recevied SNMP trap still saying "No Trap Parser Defined". Would like to know if I had missed any settings?
Problem with Windows Domain Scan
Hi everyone, I have install InstallAgent.msi all two computers already. I'm having a problem: two different computers but ManageEngineServiceDesk understand there's only one. For ex: I have two computer with hostname: PC1.test.local, PC2.test.local but when I scan and find PC1, PC2 disappear and all information from PC2 move to PC1. When I scan and find PC2, PC1 disappear and all information come from PC1 to PC2 I don't know why although it's a two different computers but service desk just realize
Mail Alert not coming from OPM 11500
Hi Can anyone help me Mail Alert not coming from OPM 11500. As Zoho and Manage Engine team saying that we need to upgrade to 11.6, Duw to month end i cant update the same right now? Can any one help me till I will update my OPM. Alert was coming till 21st April 2016, after that alert mails not coming, Please help Regards Laxmi Prasad Sati Mobile: 9764737304
Remove approval
Hi, How can I remove approval in the request? Status - Approved\Denied (I can not delete). Status - Pending Approval (I can remove). Thanks.
DB Migration from MySQL to MSSQL
Hi All, I migrated my opmanager (11200) from MySQL to MSSQL. During the last step, when restoring the DB, it does not complete the tables (stops on lets say last 20 tables) and I had the following error: (now opmanager is on MSSQL and working fine, but I am afraid that some important data was not restored because of the below) [04-25-2016]|[14:45:35:728]|[SEVERE] : jdbc.RestoreException: Error occurred while Restoring Data. at jdbc.RestoreDB.readFileAndRestoreData(RestoreDB.java:151) at jdbc.AbstractRestoreDB.restoreDB(AbstractRestoreDB.java:99)
Nilex to ManageEngine ServiceDesk Plus
Hi we are probely goin to buy Servicedesk plus to change from Nilex plus that we have today! is there any posibillety to convert our sqldb Nilex Helpdesk to get it imported to Servicedesk we dont want to lose al that we have in nilex in the trade. i have susessfully imported the inventory but cant se any import option to servicedesk helpdesk part. kind regards Svein Erik Jensen please reply on svein.jensen@are.se ty
sorry an error has occured (deleting from trash)
getting error while trying to delete requests in trash. build 9209 mssql ie11
Active Directory user authentication Problem
Dear all, I have import all AD user and also enabled AD user authenticate but still AD user are unable to login "check user name or password" i have tried abc.com(domain name) or ABC(domain name) but result is same. please help me..... jahangir mughaljahangir512@gmail.com
Can I enumerate members from nested distribution lists?
I'm trying to get a list of all the members of a distribution list, however, the distribution lists contains other distributions lists within it. Is it possible to enumerate the members of the nexted lists? Thanks, Adam
Reports by Department--
New to product but is there a way to get a report for other attributes like "description" or "office"?
ADSelfService Plus 5.3 Build 5312
Hello, Everyone! We are glad to announce the release of the latest build of ADSelfService Plus – 5312. This release introduces two major features – Single Sign-on and Password Policy Enforcer. Features: Single Sign-on support for SaaS applications to simplify identity management. Password policy enforcer to enforce and display custom password policies across the web console, GINA/CP (Ctrl+Alt+Del) client, and password sync agent. IMPORTANT: Get the complete new build from: http://www.manageengine.com/products/self-service-password/download.html
Support for Cisco NBAR2 on NetFlow Analyzer version 10.2.5 with Professional-Plus-600 interface license.
Hi All, Hope you are doing well J Hope you'd be able to assist me on a small query below please ? We have purchased a NetFlow Analyzer version 10.2.5 (build number: 10250) running a Professional-Plus-600 interface license. I would like to check if this version supports Cisco NBAR2 exported through Flexible NetFlow on Cisco 4000 series new ISR routers running IOS XE 3.16S. We are running the latest Cisco NBAR2 Advanced Protocol Pack 18.0.0. If yes, is there any NetFlow configuration guide
Unable to create request by email
Dear, I'm having a problem setting up request creation by email; I read the guide on the site, and tried everything I could think of, though it seams something is wrong as emails are received though requests are not generated by SDP. Note: In email Command section, I've tried @@IT, @IT, @@IT@, and IT, all emails seem to be ignored by SDP. Version: 9.1 Build 9105 Screen shot of settings below: Sincerely,
Connectivity with Server McAfee
Hello Everyone, Hope y'all can help me. I wish to know if the tool Event Log Analyzer has the functionality to connect (in real time) to a server McAfee (EPO Server)? This to substract information from the server, using previous rules established and configured in the Event Log. Also, will this action imply an specific alert through any kind of trigger? Your help will be gradly appreciated.
Bulk Update Resource Name
The decision has been made to rename all the phone assets. There are ~600 phone assets so bulk updating would be preferred We have been using the existing phone assets and need to keep the history. I believe that exporting, making the change and importing the assets won't carry the history over (and duplicate the assets) The updated will use existing data; for example setting the display name to be the serial number We are using SQL Server 2008, Manage Engine 9.1 Build 9120 I can see in the database
Integrating 2 ServiceDesk plus applications into one console
I have a questions regarding ServiceDesk Plus and integration. Back Story: I work for a company that has 6 different sites around the world. We purchased a company a couple of years ago with intent to sell but realized their profit potential and kept them. What this means in the IT world is that they are on a seperate exchange and active directory domain controller. So we have 5 sites on one domain and 1 on a separate domain. All sites are managed by the same IT team. Problem: We are running 2 instances
Redirect SSL question
So I followed the instructions here: https://www.manageengine.com/products/service-desk/faq-general-modules.html#ssl2 and everything seems to work. My question, will I need to do this after every upgrade/service pack or should this be set it and forget it kind of thing? Excellent instructions, by the way! Thanks
Which database is preferable for OpManager 12?
Hi everyone, We are planning to upgrade to OpManager 12. Currently there is running version 11.6 on a Windows 2008 R2 machine with a MySQL database. Now we are thinking about which database we want to migrate to. Does anyone have experience with performance, maintainability and maintenance of MSSQL or PGSQL. Is it better to upgrade the OS to a newer Windows version, E.g. Windows Server 2012 R2? Thanks for your answers. Best Regards, Erik
ADSelfService Plus 5.3 Build 5313
Hello Everyone! We are excited to announce the release of the latest build of ADSelfService Plus-5313. This release introduces a major feature- Two Factor Authentication, along with a number of enhancements and bug-fixes. Feature Two-factor authentication support (Duo security provider) to secure user login. Enhancements Account expired notification to keep end users, their managers and administrators updated about expired accounts. Ability to restrict active users for license management. Ability
Bulk change All Product Names to one Product Type
We have 971 product names: What we want to do is change every single one of them to one product type: As you can see there are more than one "Product Type" Associated with all of these "Product Name"'s Is there a way to do this in bulk, currently I have to click on the edit button next to the "Product Name" on one single row, then change the "Product Type": Then: I then click save, we have 971 product names, is there a bulk action on this?
Sorry an error has occured
Hi everybody, When I try create a new incident, SDP show me this Error attached. I´m using build version 9207, with Linux. I was using 9.1.. after change my server and upgrade SDP start show this. Somebody know what is happening ? Thk´s !
Default Browser Report
Is there a report I can run for all machines to show me what Default Browser is on each machine please? I know some machines have Microsoft Edge set as Default, others have Chrome, and I need a list of which browsers are set Default on each machine. Thanks in advance.
Service Catalogue - Adding via template
Hi, As historically we have used SD+ solely within the IT team, in the past we have only used templates as a way of managing our calls. As we look at expanding our operations we want to make better use of the service catalogue. I am trying to transfer the templates that are currently in use into the service catalogue In an attempt to avoid having to manually re-enter each template within the 'Add Service' section of the service catalogue configuration wizard, I have instead gone into each of the
Show technicians as part of the requester list
Hi, I would like to know when SDP MSP will have this option available, as it is in the No MSP version. Thanks, Jose
Office 2013 Repair Script Needed
Hi, we have installed Office 2013 on around 250 machines, however it has left Office 2010 installed. I have run the script to uninstall Office 2010 but when trying to run Word 2013 I get: "We're sorry, but Word has run into an error that is preventing it from working correctly. Would you like to us to repair now?" When clicking repair it will fix the problem, but I cannot find a script which I can push out via DC to repair after the uninstall of 2010. Any suggestions would be greatly appreciated
New service pack upgrade.
Hello Everyone, I have build no 91113 for Desktop Central and trying to upgrade to the latest service pack 92000. I have stopped all services but now when installing i get the error " Postgres DB migration failed. The action can't be completed because the folder or a file in it is open in another program. close the folder or file and try again. I have nothing open and i verified through task manager. Still same issue Thank you Aisha
OpManager doesn't keep the IP Address saved after changing in the snapshot page of the device
Hi, I've got the following problem: The OpManager does not keep the IP-Address stored after I have changed it on the snapshot page. After applying the changes the new IP is correctly shown, but after about a minute, the old IP Address is back again. With the 2nd attempt it works and the IP is now changed. Is that a performance problem of the database or where should we look for the error? Thanks. Best Regards, ErikN
User Profiles on ADSSP Server
There are a lot of user profile folders on my ADSSP server. Nearly 3,000 taking up 6.51 GB. These users haven't ever actually logged into the server, just logged into ADSSP. Why would they have a profile created on the server, and are they safe to delete?
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