On hold Tickets
Is there a way to send automatic emails after a set period that tickets ore put on hold?
I would like to remind end users that we are awaiting a response from them 2 days after we set the ticket status to on hole awaiting user response.
Cheers
Chris
I would like to remind end users that we are awaiting a response from them 2 days after we set the ticket status to on hole awaiting user response.
Cheers
Chris
Topic Participants
Chris
Dinesh Bhaskaran
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