First time noobie here in the world of ServiceDesk, but I have a question.

Say for instance I send a new request into ServiceDesk with an email with a bunch of people CC'd into the email plus maybe a few more people in the to field if there's a request that needs to be approved. When ServiceDesk creates this request and sends a confirmation ticket, it is not sending the email to the people being CC'd and the other To's.

At first, the office around though about using a script to send out the email using the custom trigger feature, but I see 2 big issues:

• If there's too many requests being made, there will be too many instances of the script and might be too much for the VM
• I cannot find in a $COMPLETE_JSON file and when I came across a .txt sample file, there was no CC/TO fields

Thanks in advanced and getting this far.