OPERATION text prefixing e-mail notifications
Just upgraded to 9208 and i noticed e-mail notifications to technicians now contain the word "OPERATION:" at the top of the e-mail. I when in to double-check my notification template and I don't see it on there. My template starts with the "Request" line (see attached image). Has anyone else noticed this?
HyperV vm disk read / write monitoring
I can monitor CPU, RAM, Disk usage on VM in HyperV. Is any setting need to apply for disk read / write monitoring? Thanks.
Monitoring a VMware device
Hi, Someone can tell me why my VMware device can't be monitored even i applied the best credential with all needed parameters?
We can no longer open Service Desk since upgrade to #9209
Since upgrading to Service Desk 9209 we are unable to open Service Desk. Running command prompt as administrator and from the bin folder I am running Run.exe and have a Failed message next to; ServerContainer [CREATED] AdventNetCC [CREATED] SQLOne Search [CREATED] AdventNetServiceDesk [FAILED] ServerContainer [STARTED] AdventNetCC
Email Fetching stopped automatically after some time.
Email Fetching stopped automatically after some time. we have also upgrade Build and service pack. but issue still persist.
Turn Emails into Tickets
Hello, Our users are getting very security minded and are constantly forwarding us emails and asking if they are legitimate or safe. We want to track some of these emails to see if we are getting enough to A) block them somehow B) send out notifications to users of a large scale phishing attempt. We don't currently use any mail in functions. Email is configured, but we don't allow users to respond to tickets via email. I would like to have an alias setup say "isitsafe@mydomain.com" that users can
MibBrowser help
Is it possible for the browser to retain entered hosts and config (port/community, etc.) across sessions? When I restart MibBrowser I have to enter all this info again.
Cannot Import Switches into Switch Port Mapper
I am trying to import switches for our network into Switch Port Mapper but am failing in my attempt. I have used the examples listed in the csv help but I am unsure of how to/what is a Tree Hierarchy and the correct way to enter the information. Also when I attempt to manual enter the switch information, it is displaying the wrong task Name. Any help in resolving these two issue would greatly be appreciated. Attached is a screenshot of the missed named Task Names.
Moving to a new server
Hello- I have a windows 2003 server on the latest release of ServiceDesk, and I have a Windows 2012 server also on the latest release. The 2003 server is on mysql I think- and the 2012 server is on Postgress and 64 bit. I tried many times to backup the data and restore it to the new server- all of them fail. The backup completes fine. The restore completes fine. But the server will not start. I do run.bat so I can see what's up and it says... SQLOne Search [CREATED] AdventNetServiceDesk [CREATED]
Software 'Installed on Date' in reports
SDP v9207 This may have to do with known issue: SD-60646. When I export a report from an installed software that includes the 'Installed On' date, the date appears in timestamp format instead of a date. Example = "1461556800000" instead of "Mon, 25 Apr 2016" It doesn't matter which type is used Excel/PDF/etc. Also, can the installed on date be made available on other reports, and as a field that can be selected when creating a custom report. Thanks!
email notification for tasks - not working
Hi, I'm using the free instance of Service Desk Plus and trying to get emails for various actions. I receive the emails when Requests are created and allocated to me, but when a task is allocated to me I don't receive any emails. I have the following config set up for Tasks: Any help you can give on this is greatly appreciated ..Paul kean
Is it possible to disable merge requests and delete requests options?
Is it possible to disable merge requests and delete requests options?
Parent/Child relationship
I am really new to ServiceDesk Plus and am trying to get a handle on how everything works. One feature I thought was available is a parent to child relationship in a request. Not a task or project, but a main ticket with sub tickets pertaining to the main issue. For example, if a ticket is created for an identified issue then other departments call in with the same problem, we want to track each report of the issue as its own ticket but have the relationship of the subsequent tickets be a child.
Flagging items under Configuration Management
Folks, I had previously posted about this, but I didn't see a response so I'll try again: We'd like to use the CMDB in the traditional fashion, which is to say we only want to manage the configuration of certain items, not of everything that is discovered. For example, I have about 600 servers, but not all of them are production servers and not all of them need to be under configuration management? Since they are being populated in the CMDB, is there a tag, a flag, or a state that I can assign to
Firefox ESR 38
We want to stay on Firefox ESR 38 because of some software that we are using. Now that ESR 45 has been released the systems with ESR 38 show they are missing ESR 45 instead of showing they are missing the most recent ESR 38 update. We changed ESR 45 to Not Approved and now the systems with ESR 38 show they are not missing any patches even though there is an update for ESR 38. Is there a way to get them to show that they are missing an update even though it's listed as superseded? I don't think
Is SD+ Dead?!
Choosing HelpDesk Software from the manageengine site now takes you to SDPlus On-Demand! It goes to URL https://www.manageengine.com/products/service-desk/ Which redirects there!
Cannot add new resource group as the web page does not load completely
Hi using Chrome and selecting Add Group displays just the top of the screen with the two radio buttons to select criteria or pick options shows but the rest of the screen is blank. I checked and the server is not running low on any resource and even restarted it just to be sure. With Chrome you get the wait rundle and nothing happens. Occasionally it will show the remainder of the screen but it's more normal to look like it's just hung. Using IE is worse you just get the menu header and nothing
OpManager v12 (free edition) can recognize SNMPv1 trap but cannot recognize SNMPv2c trap
I had import the SNMP mib file of a device to OpManager v12 (free edition). I find that if my device set the SNMP version as version 1, OpManager can recognize the trap details. However, if my device set the SNMP version as version 2c, OpManager cannot recognize the trap details and treat those as "No Trap Parser defined". Please help to advise on this!
Applications manager version 12.7 now available for download
We recently released version 12.7 of Applications Manager. Here is a quick look at what has gone into the new version: Support for monitoring the performance of Hadoop clusters Get operational insight about your Hadoop environment, maintain optimal health of distributed Hadoop clusters, and ensure that your clusters are available and processing tasks quickly and accurately. Oracle Coherence Monitoring Get deep performance insights into Oracle Coherence cluster implementations. Track KPIs such
ServiceDesk Plus 9211 Released
Dear Users, SDP 9211 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9211: SD-62895 : Unable to login to application when AD/LDAP authentication is enabled. SD-62896 : Unable to login to android app after upgrading the application server to 9210. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp Regards, Edwin Vasantha
Support Center Plus with JIRA Software cloud integration
Hello, In our company we would like to have a JIRA integration in our SCP, so we don't have to create reports (SCP)/issues(JIRA) manually in both. This will safe us a lot of time. The documentation i found for this. The only problem we have is that we have both services running in the cloud. So i assume we cannot configure this ourselves. My questions are: 1. Is this possible to realise with both running in the cloud? 2. Is it possible to do this myself? 3. If not possible myself, who should i contact
what is the meaning for the Device Traffic in Consolidated Report page?
Please refer to the picture below and help to clarify the question for in red
Bringing across emails from Outlook into SCP
Hi, Just wondering if there's an easy way to port across any emails that exist within Outlook, into the SCP environment so it'll then become a new ticket. At present we just use a Macro Code in Outlook to send it across, works well but also appears to have a tendency to capture all the images within it such as FB, Twitter, YouTube, LinkedIn and the like. Do you perhaps have an existing plugin for this? Kind regards, Craig Blackburn
admin rights gone after migrate from MySQL to MSSQL
Hi all, I migrated OpManager 11200 from MySQL to MSSQL successfully. After migration we noticed that all the domain authenticated users that were admins on opmanager are not admins anymore. even when i delete them and add them again with admin permissions, they dont get the admin permissions. Like when they login, they can't see the admin tab, and they cant delete devices ... etc also some domain users that were there before migration are not listed in the users list, even they are still in the database.
Assigning Business views Opmanager 12
When I create a new user (Operator) and assign the scope to a business view see below: When that user logs on they have no visibility to that Business View
Historical Reporting from archived data
Good Afternoon, I need to run user login reports beyond our configured Archive Event setting (we've set it to 60 Days). Can you send me any instructions, info, guidance on how to run historical reports from archived data? Thanks!
removing workstations and member servers
Dumb question, I know. If we remove workstations and members servers from ADaudit plus, does it just remove it from ADaudit plus and not Active Directory? I have some reservations about selecting delete when dealing with software tied to active directory.
Probleme mit Automatischer Useranlage via OU Gruppe
Hallo, ich setze ADAudit Plus aktuell in eriner Trail Version ein. Zur Verwaltung des Tools habe ich eine OU-Gruppe als mögliche Technician an. Die User der Gruppe werden bei erstmaliger Anmeldung angelegt. Jedoch wird der User bei Entfernung aus der OU Gruppe nicht im ADAudit nicht gesperrt bzw hat keine Auswirkung. Ebenfalls auch eine Änderung des Passworts im DC zeigt keine Wirkung im Tool. Lediglich eine Deaktivierung des Users im DC zeigt eine Sperrung des Logins. Könnten Sie mir hier helfen?
Reports Data and Information on Changes
Hi, I require two changes on the Support portal application, 1) The data generated via report for elapsed time is in the format of HH:MM:SS but we prefer it in days EX: The output which I get will be in 288:53:30 but I need it as 12 days:Hours: Minutes Is there a possibility for this 2) I have created a new field((pick list attribute) in "time entry" for a support rep I need it make it as mandatory field. Thanks for your assistance in advance. Thanks, Naveen
Missing information - Availability Report
Hello All. I have OpManager Build Number 8811 and I´m facing a weird issue. Monthly I create manually an availability report of my devices about its availability on last 30 days, Sometimes reports shows only a couple of days. It seems that information aren´t recorded on database. Only after restart services the data are recorded again, but the missing information isn´t recovered. As long as create the report once a month, I can´t identify when problem occurs. Any idea? I also would like to know what
Hidden Site
Hi Good Morning I need to hidden the site from request because we have one site in SDP and no need to show site in request do we have an option to remove or hidden site from requests. thank you
AD SelfService client issue
I am having an issue with the client, after it is install and a user tries to reset their password they get the ManageEngine login screen and not the screen with the two buttons on it. I have checked the port numbers and both are set right.
Permissions to Pick up a request but not assigned
Hello I'm not sure if this has been addressed recently as we are still on an older build (8213). Has the ability to assign a technician the ability to pick up a request but not assign it to other users ever been implemented. We have technicians that like to assign harder request to other techs so they don't have to do them. Thanks you
Hide user from Address List
Hi all, I've setup my team to hide users from the Outlook GAL using AdManager. though this setting does sync through to AD (I can see the 'MSExchHudeFromAddressLists' in AD for the user reads TRUE), the user never actually gets hidden from the GAL. What am I missing? Thanks.
AD Report - Users with Empty Attribute not working properly
Under AD Reports, the report called 'Users with Empty Attributes' appears to not work correctly. With a single attribute selected: Mobile (Mobile Phone Number), the report generated includes ALL USERS regardless of whether this field has data in it or not. Can you help us decipher this? We wanted to export these users into a template CSV, enter their mobile numbers into the CSV and then import the CSV to modify the user mobile numbers en masse. But, if the system cannot get a simple query correct
AD Manager Plus import / export facilities
Hi, I saw that software has a facilty to import csv files with user details per existing tab. Does the software allow to export the data of the users existing in the AD. The best function for me would be to be able to export and import all the fields (empty or not) for all the users. Is this possible or will this feature be available in the future? PS i have just started evaluating the software & maybe considering to buy it.
How to include my resolution text to default email
Hi, how to edit template or enable somewhere option that if I "Replay to request" > "Resolution" > "my resolution text e.g. how many monitors you need blabla" and select > "Update request status to: Awaiting information from user" then requester also gets email with included my resolution text "how many monitors you need blabla" not just your ticket was edited and link to servicedesk web. Thanks!
Restrictions for Group Assignment
Hello, Is it possible to set up a restriction that would allow a technician to only assign a new ticket to their own group or the Help Desk Group? We want to start forcing tickets to go through our Help Desk and not allow technicians to assign tickets to other groups. If you need any more details please don't hesitate to ask. Thank you in advance! Chris
Error adding a new support rep
Hi, I'm struggling to add a new support rep. The system shows a message saying the email I'm trying to add already exist, but there is no contact or a support rep using the same email. Could anyone help me please?
cannot suppress alarms for my switch
Hi, I tried to supress alarms for a switch but it does not work and I have the error message "Internal Server Error while processing this request". So, what are the possible reasons for this? Thanks
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