Error adding a new support rep
Hi, I'm struggling to add a new support rep. The system shows a message saying the email I'm trying to add already exist, but there is no contact or a support rep using the same email. Could anyone help me please?
cannot suppress alarms for my switch
Hi, I tried to supress alarms for a switch but it does not work and I have the error message "Internal Server Error while processing this request". So, what are the possible reasons for this? Thanks
session expire and user logs
hi the op manager 11.5 new gui the session never expire i think how ever i change setting to expire session after 10 minutes it work in old web gui other question about users... can i view the users that login to op manager???? because we have some read only user and want to see who login to op manager web page plz help me thanks a lot
Wrapper log is missing in opmanager after applying patch for Probe error
Email distribution lists
When importing users from AD, Email distribution lists should also be imported. When one uses a feature such as the announcements, one needs to know and type the fully qualified name of the group of people to whom the announcement is targeted. For example, if we have a distribution list named Windows Server Administrators with the email address windowsserveradmins@ourcompany.com, we have to remember that name and type it out. It would make much more sense to be able to simply pick it from a list
Technician Email Alert Not Sent
Hi, Having a problem with the "Alert Technician by Email when a request is assigned to them" feature. Email notifications aren't being sent to technicians when the technician is assigned the request via the "Assign Group or Technician" window from the Request View. Notifications are sent to technicians when the request is assigned using the "assign to" feature from the All Requests page (and filtered variations of all requests). Bug, corruption or something I'm doing wrong? Regards, Grant.
mysql.exe is not a valid Win32 application
Hi, I am using OPManager build 9410 and i need to check the credentials associated with devices so i have issued the below query but query gave me subjected error. Said query was also run fine in past but nor running currently. mysql.exe file is 0 in size as shown in the attached picture. bin:\>mysql.exe -u root -P 13306 OpManagerDB Kindly guide me in this regards Arshad
op manger on time and date Issue
op manger on time and date Issue what i do ?
Problems While Installing AD Manager Plus
When I attempt installing the 32 bit edition for Windows, I receive an error stating "error unpacking files".
Shutdown Procedures
Do you have documented any shutdown procedures?
Service Deck Request v's Request Catalog Request.
In the "New Incident Request" you have the option of assigning an "Action" to the request. This is able to be used for reporting on requests. (Pic 2) In the "Request Catalog" there is no such field as "Action" that can be assigned to a request.(Pic 1) Can the "Action" field from the "New Incident Request" be added or used in the Service Field Section of the "Request Catalog"? This would make reporting on all requests more universal.
Bulk Manage Folders & NTFS permissions
I am currently evaluating AD Manager Plus and was wondering if there was a way to create folders and set ntfs permissions using a csv file. I have a need to create several hundred project folders for our students at the start of each academic year which are broken down into course\username. These are then mapped using group policy preferences. I already have some code that performs the above but as an organisation we are trying to move away from in-house code hence the evaluation. It may just be
Notify Users Prior to Password Expiration and Notify Users Prior to Account Being Disabled
So I've looked through the forums, and I also took a look at some other products, and I think I probably no the answer to this question already, but I would just like some confirmation before I report back to upper management. We own ADManagerPlus, and we are looking for a way to notify/email users 2 weeks prior to their password expiration and to notify/email users 2 weeks prior to their account being disabled after 30 days of inactivity. There does not seem to be way to do this built into ADManagerPlus,
reconfiger a new installation
Hi, After upgrading to the latest version servicedesk would not start. I decided to uninstall the fault product. After reinstalling the new version and after upgrading the database also to the new version. I lost al the current config like company name, mail etc. How can I copy this content to the new installation? Kind regards Tim Verduyn
Reset the approval status in the service incident
Hi, Аfter editing "Asset Details" in the service incident reset the approval status. Approved\Denied again Pending Approval. 1. 2. 3. 4. We have to re-approve the application. It is not comfortable.
No records of view VM listed in Hyper-v view
Hello, I have added a Hyper-v server but i cant see my VM listed in Virtual Machine tab The Hyper-v host is added correctly but no information about VMs or host information OpManager 11600 in 11200 version this was working. Thanks for any help! Nicolas
How can I move items in the service catalogue to a different service category?
We have one department that is being disbanded. Hence I need to move all the service catalogue items to a different service category. I cannot figure out how to do this? I don't want to have to recreate them all. Running build 9202 on Windows with PostgressDB
Licence error Update built 11.600
We want install upgrades on our OpManager 11 for the latest version but we got an error about the License File : Nevertheless we have gotten the renewal licence a few days ago. Best regards,
Delete custom vendor created
Hi, We were creating new custom device templates for Arista switches, but some made a mistake while was writing the vendor name, he wrote "ARISTRA" instead "ARISTA", is there any way to delete it or rename it? Regards.
New upgrade questions
I have installed 9209 on my test server and it is functioning quite well (still undergoing some testing before making the decision to upgrade from 9118). I like the Self Service Portal Customization but I have a few questions. I see that you can add widgets by entering a web address. What type of widgets can be added? I have been trying to find some widgets on the internet but I was not successful in added them to the portal. can you please give me an example? Can these new widgets be resized??
Possible to exclude expired licenses from available total?
Hello, Is it possible to exclude expired licenses from the total of available licenses in ServiceDesk Plus? Below is an example of what I am seeing: Regards, Chris.
Remote Control launches window option menu on connect
Whenever I connect to a client, the top window's menu launches like this: It would also be nice to have an option to launch in view only mode with the ability to take control. The current 'view only' option is a global option and does not allow taking control after the session has started.
I can´t find the patch KB2687623 in patch Database
At work we will update the version of Exchange, The requirement for version Outlook 2010 is have installed the patch KB2687623. But i can´t find in patch database. we know the reason ?? It can be included ?? Thanks for all
Doing an assets scan on only in use devices
I am trying to find out if there is away to do an assets in ServiceDesk Plus to scan only devices that have hit the domain in x number of days, months, years etc.?
Question about sizing of collector
We are currently using distributed edition of 11000. Questions: - what is the max flow rate can be handled by 1 collector? with what sort of hardware spec? - When I clicked on <Collectors> link in the Central Server page, I can see that it showed collector details with each collector flow rate. But, when I cick into each individual collector and opened its Flow Rate link, I found the flow rate is differed from the reading in central server. E.g. Central server show collector 1 flow rate is 3077;
Communicate in email through project management module
I am trying to find a way that we can communicate with the team members of a project through the project management module in Manage engine kinda of the same way that the Requests module does. How can we go about doing this or even in the Change Management module if we could do it there also. There is a notify portion there however when the users replies it is not showing up in the change that is in the system, the request management picks it up and creates a ticket. Any thoughts.
Phantom Group
Hi I have a Resource Group which shows up in the Resource Group tree but I cannot access it, I cannot delete it and I cannot see who owns it. Without using the built in administrators account how can I find out who owns this and delete it? https://clan8blog.wordpress.com/
Restoring a full backup
Dear colleagues, I'm trying to restore our full backup to the test server. So the question is - should I have the same type of database on the test server? In production we use MS SQL. Thanks
How to make SDP Server use a specific IP Address, if the computer has multiple NICs?
Hi, My server has 2 NIC's NIC 1 is used for management vlan. NIC 2 is used for external communication (IP is NATTED to access from public n/w) I installed SDP MSP, and it got the IP of NIC 1 I follwed this instruction (How to make SDP Server use a specific IP Address, if the computer has multiple NICs?) any ideas? -Jagan
Number max of clients
Hi, I wanted to try Dekstop Central because it seems to be a good alternative to other tools as SCCM. But before I try it, I need some information : - Does this solution can handle approximately 30 000 clients? - If yes, how much will it approximately cost? (as an example, if a client licence cost 50$, the price would be around 1 500 000$.. Such a price..) English isn't my native language, so sorry for the various faults and thanks for your advices.
Patch Sync Failed! quick fixes?
Patch Sync Failed! Your Patch Database is not up-to date. To synchronize your Patch Database, contact support with server logs. Yes, I have already opened a support ticket with support and uploaded my logs, was wondering if anyone has encountered this before and what the solution was? Update Vulnerability DB Last Update Time : Jan 4, 2016 01:00 AM
iTunes 12.3.2
iTunes 12.3.2 was released almost a week ago. Why is it still not available in patch management? Thank you. Regards Stefan
Ability to move a sub-category to a different category
How do you have move a sub category to a different category? It is grayed out and I can't change it in Helpdesk->Category.
Error when converting a technician to a requestor
What is the correct way to convert a technician to a requestor? I am getting an error message when I do that.
SOC Documents
We are evaluating both the on premise and hosted SDP solution. For the hosted solution, we would need to obtain the SAAE16 document. Please let me know what the process is to request this.
Planning upgrade 9102 > 9208-10
We are planning to upgrade from v9102 to v9208 or later, though I've read quite a lot of complaints of SDP admins having quite a few problems after upgrades. I won't go for anything on the live server before doing a test, though I wanted to get advice and any tips/suggestions/guidelines from the team here. Sincerely,
Per Core CPU monitoring
Is it possible to monitor per core for CPU rather than an average of all?
Bulk Custom Attribute creation
I would like to create custom attributes using AD Manager Plus. They all have the same data type and associated reports. I have currently got distribution groups that have "displayName" (this would be used for the new custom attribute Display Name) and "mailNickname" (to be used for custom attribute LDAP Name) Is there a way to import a CSV and bulk create custom attributes from the CSV or any other way? Thanks in advance.
Roadmap ServiceDesk Plus MSP
Will ServiceDesk Plus MSP been on par with ServiceDesk Plus Enterprise. ServiceDesk Plus Enterprise has everything we would ever need except for the Account Features in ServiceDesk Plus MSP. It would be nice to have ServiceDesk MSP incorporate all the features of ServiceDesk Plus. The two products merged together will work for Enterprises and MSPs. Thanks
Unreceiving Items
How do you unreceive items?
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