1. If Service Desk is not already open and you click the link from your email, it goes to your home page. Only if the system is open does it then go to the link.

2. If a technician is a requester of a call (I have disabled them closing their own calls if they are the technician of the call), and another technician resolves a call, then then cannot close the call (being the requester).

3. I have a manager apart of a management role I created enabled to view all requests yet he cannot view all requests (and all other managers apart of that role).

4. Support Tab loops it keeps giving a NTLM FAILED REDIRECTING TO lOGIN PAGE. I completed a "report an issue" and nothing happened

5. Creating a role. I tried to create a role it didn't give me an error it just didn't create it.

6. Pre-defined roles cannot be edited and I cannot view what is contained in each of them.

7. I cannot merge tickets, it's giving me an error.