Hi,

I can't understand what I'm doing wrong.  I'm trying to setup a notification rule so that an email is sent to my mailbox any time a new request is added to a group.  Settings configured as attached (similar to other forum posts on this matter)

And yet no emails are received?  There have been several tickets raised since this option was put in place.  I have checked this with different technicians and still no emails.  I have confirmed that the email address in place within my technician account is correct.