Sort the report folders and contents alphabetically
Please sort the report folders and their contents alphabetically. We have ~25s folder and up to 30 reports in a folder; it's time-consuming trying to find the report we need! While you're at it, can you please sort the forum list on this website alphabetically too! Thanks Chris
Unable to create a technician or find promoted requester in list
We had a technician that was active directory enabled that we wanted to replace with local login to avoid being locked out when upgrades go bad. The end result is that we aren't able to add a new technician and after receiving an error, we tried deleting the technician and re-imported the user using AD import, which was successful, but when we tried to promote the requester to a technician, we got an error again with the result being that we can't view the user in the requester or technician list
Populate product version field based on account of customer
We have a product version additional single-line field on a request that is manually selected when a support rep creates a request. We also have a live version field on accounts. Is there any way to auto-populate the product version field on a request based on the live version field of the account when the contact for the case is selected? i.e. when the support rep sets the contact for a case, the product version field of the request is populated with the live version field of the contact's account.
need report like this Please
Dear Support, Could you please generate report like like this? ticket ID Request Name technician Status Approve sent on Approve Acted On approved overdue.( Approve sent on - Approve Acted On ) 9.1 Build 9118 DB Postgre
Stop Vendor fields fillup from Scan Assets
Hi, Is there any to stop filling up Vendor field in Asset details while scanning thru SNMP or Agent. I noticed that some vendor information is appearing as " net-snmp" TSS
iPad mobile App - error message
Hi, I am trying to use SupportCenter plus on an iPad and Android platform, but keep getting error messages when trying to look at the conversations details Error messages Attached Is this a known issue or has anyone else had this issue and if so what did you find it was? Regards Cathy
Help determining unprotected machines
In dealing with RMM software, I notice they all have A/V lights on the virtual dashboard. I need the same from Desktop Central and I presume I have to write a query report that tells me which machines have no software of a category I named "anti-x". Is there an existing way to do this? If not, what would the query look like?
auto login to SDP
Hi All the use case as next : The requester login to our web application with his username and password , there is page present all SDP's service templates names ( we retrieve service templates data using REST API ) , the requester choose one service template name what is the solution to allow requester go automatically to service template page on servicedesk plus system ? Note : our web application and servicedesk plus have the same database users ( Windows Active Directory ) Please help me Thank
Unable show Windows Server RAM, HDD size
Hi, If I only use WMI for Windows server monitoring, it can't show RAM and hard disk size as below. After install and configure SNMP in the Windows server, it can have such information show as below. Since it need every server install SNMP service, if use only WMI, can we have such information show? And how to do that? Regards Thanks...KEN
Tasks & Templates & Incidents....?
Howdy, I'm having trouble understanding how Tasks and Task Templates work. Here's what I would like to do, but I just don't know if this is possible: I would like to create some Tasks for things like New Employee Setups. These tasks would be things like Create an AD account, Assign a phone extension, Deploy a Laptop, etc I was hoping I could create a Task Template or Task Group that would contain all the tasks that go together. Then, when a ticket comes in that we hired a new person, I would somehow
43 missing updates after installing KB3125574 (Windows 7 convenience rollup)
Hi, after installing the Windows 7 convenience update KB3125574, DesktopCentral shows 43 missing updates for our Workstations. Should i manually delete them, or will there be a chance that DC mark them as superseded in the future?
Not completing Bat files?
I noticed this while doing a backup via backUpData.bat. The backup appears to finish but control doesn't return to the cmd window prompt. Then UpdateManager.bat did the same thing. The tasks finished, I clicked Done but the control didn't come back to the cmd window. Just a _ but not flashing and I can not type into the window. Anyone else having the same issue? Thanks, Aaron B. Allison
Cannot access web page(EAservice failed)
Hi Guys, I installed EventLog Analyzer successfully, but cannot access the web page from client, my browser (Chrome) got error: This site can’t be reached 10.155.3.226 refused to connect. I checked my Linux server log and found the information as below, please have a look. # vim /var/log/messages May 31 11:36:12 zohu eventloganalyzer[1657]: --> Wrapper Started as Daemon May 31 11:36:12 zohu eventloganalyzer[1657]: Java Service Wrapper Professional Edition 64-bit 3.5.15 Copyright (C) 1999-2012 Tanuki
syslog in OpManager v12
hi, Does syslog server enabled or auto running default after OpManager v12 installed? Any plug-in need for OpManager as a syslog server? I send a testing syslog traffic to syslog server (OpManager v12), how to view the syslog traffic on OpManager v12? Regards Thanks...KEN
Hot fix 8009 released
Dear Customers, Today we have released our hot fix 8009. Customers can download the hot fix from the below link https://www.manageengine.com/products/support-center/service-packs.html Please find below the upgrade instructions link https://www.manageengine.com/products/support-center/service-packs.html#upgradeinstruction Please find the list of features included and the issues fixed in this release Features/Enhancements: Sl.No Feature ID Description 1 13234 Support Rep Offline Notification - Option
Out-of-office response to tickets for staff absent
How can I setup as a user so if he/she is out-of-office and a client sends said person an email to an existing ticket that they are assigned with, the sender will see a reply from them advising of their absence..so then they will at least know it may not be responded on immediately. To add to this, how would a user, say with admin as I, be able to look at all existing tickets and visibly see which ones require further response, i.e. client has replied to tickets, now showing in bold which can normally
Change of Base Currency
Hi, Does anyone know how to change the base currency? Currently I have it in default as USD. I wish to change it to AED. I currently do not have any PO or asset cost set up as of this email.
Feature Request - custom tagging
We frequently need to locate a machine in DC knowing only who the primary user is. It would be nice to be able to tag machines with multiple, searchable tags - such as #John #Accounting #Basement.
Junk Notification Filter vs Exclude Notifications?
What is the difference between the junk notification filter and exclude notifications? Here is a screen shot of what I'm talking about. Just looking to know which option is better to use and what do they do differently.
Time Elapsed Analisis
I need support if we have a report of the information displayed on the tab "Time Elapsed Analisis" as shown in the attached image. The elapsed time by group and technician. Thank you very much for your support. Su Versión : 9.0 Construir 9043
Email Server Settings Office 365
I am trying to configure the Mail setup in the Server Settings Tab but I keep getting the below error message. We use a Hybrid version of Office 365 with authentication going via an ADFS server Could not connect to SMTP host: smtp.office365.com, port: 587 I have looked on the Forums here and have tried the recommendations but still no avail, I have also tried this with the ADManager Plus console. I have also tried the Manage Engine Support Team but they were not able to help. Has anyone managed to
Reset User Passwords via app?
Is there any way to reset my AD user accounts via an app? Joe
Can I run ADSelfService and ADManager Plus on the same server?
I am running ADSelfService on a Windows server. I want to add AD Manager Plus to the same server. Can I do that?
Password Sync Issue
I am having an issue where ADSelfService will successfully reset a users password when using the "Reset Password" option but it does not appear to Sync with the Domain Controller. I have checked the Domain Configurations and everything appears to look correctly. The weird thing is that we also use ADManager Plus and the same exact domain settings are configured and when performing a password reset it is successful. Any solutions? Is there a log that I can view to see if I get any additional information?
Any way to whitelist service accounts?
We are looking for a way to whitelist certain accounts in AD and not have to sign up for the AD Unlock tool. Service Accounts in particular. Please advise.
Print server logs
Hi there, totally new to the eventlog analyzer, really liking the look of the application. I've followed the instructions on how to add printer logs, and whilst it's pulling in the general logs from the server, It doesn't seem to be pulling in any printer related ones. as it's server 2012 64bit, I've made the registry change as required to. Have i missed something simple?
Config based on installed patches...
Is it possible to create a configuration based on installed patches? Say I run a config to a specific machine, can I then create a config based on that machines patch status? This would be very helpful in certain server environments we have. Thanks.
Restrict Control Panel to an external technician
Hi team, I have an external technician associated to one account, when I logging with his user the requests tab shows only his account (but even display the other accounts) but... when I go to the Control Panel the technician can see whole accounts in the Service Desk, I need the technician only can see his account. In the profiles I have: I have the 8309 release. Thanks in advance Mike Diamond
Remote Wipe Windows Laptop
Is it possible to have Desktop Central remotely wipe a Windows PC or laptop like you can with MDM?
Use-case 10: How To Monitor Employees Logon Duration
One of the key factors to measure productivity of an employee, is to monitor the amount of time they invest at work. A simple way to calculate this, would be determining the period of time a user is logged on to his machine. ADAudit Plus provides reports on Logon duration that helps you in tracking availability, performance and also, detect security concerns. Step 1: Kindly go to Reports --> Local Logon-Logoff --> Logon Duration Choose the Domain, Period (time period) and Computer. Step 2: Kindly
Modifying Asset Type Fails
When in Assets, I attempt to use the Modify Type via the Action tab, I come with an error. My admin is out for the week, so I thought I would bring it up here :) Darran Version 9.2 Build 9207 MySQL
aftter update from 9201 to 9211-9212
I can't open conversations.
Remove a CC from a HD request that came in via email.
Greetings, Is there some way of removing a CC from a request in SDP when the request comes in and is created via an email? Seems our users have a habit of including our email addresses as CCs when they email our helpdesk system. Thanks, Steven Klepzig
hidden Services
hi, am try to associate one service to specify group after associate group to template the technician under that group can view the service and the Admin can't see the services after associate only technicians can view please help best regards
Execution Status
I can send a "execution status error" from scripts. ?? although deploy is correct if the script does not give me the result I want to be shown wrong "execution status".
ServiceDesk Plus MSP - version 9.0- Build - 9006 - Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.0- Build - 9006. Please refer the Migration path table available here and upgrade to our latest build 9006. What's new in ServiceDesk Plus - MSP 9006 ? Enhancements MSPSDP-9154 : Account Based - Advanced search in requests. MSPSDP-9157 : Ability to exclude certain email address from receiving Survey. MSPSDP-9171 : Option to Start/Stop Work Log Timer for Requests by technicians. Issues Fixed MSPSDP-2547 : Domainname is not populated for requesters.
Change Browser Language by query SQL
Hi, I need to change the browser language for some technicians directly into Postgres Database, can someone help me?
Research and Development Features
Hi, I would like to know if service desk has any feature or plug-ins that will allow technicians to create logs/entry like in project module for research and development. We have enterprise version and currently we are using separate application to manage it. But if this is available then we can integrate it to change management and projects module which will be more beneficial to us. Regards, Rowell
Introducing ManageEngine O365 Manager Plus
Hello Everyone, We are glad to announce the launch of O365 Manager Plus – a web-based, comprehensive, and exclusive reporting solution for Office 365. This new product features extensive reports and advanced reporting features to give you complete visibility of your Office 365 environment. Download a 30-day Free Trial | Request for a personalized demo Features: Extensive Office 365 reports to gain valuable insights on all important aspects of your Office 365 environment. View the list of all reports.
Clear message keeps coming as a mail
Hello, When we get an alert in opmanager, let's say it's a basic memory problem. After we get the alert we connect to the related server to check the services to reduce the memory and reduce it by removing the unnecessary services or restart the services. Then we get 1 clear alert in opmanager but the clear e-mail keeps coming. Any idea how to solve it ? Thanks in advance.
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