Unable to create a technician or find promoted requester in list
We had a technician that was active directory enabled that we wanted to replace with local login to avoid being locked out when upgrades go bad. The end result is that we aren't able to add a new technician and after receiving an error, we tried deleting the technician and re-imported the user using AD import, which was successful, but when we tried to promote the requester to a technician, we got an error again with the result being that we can't view the user in the requester or technician list in Admin.
However, the user can log into the system as a requester using AD credentials and we have verified that it is the latest version of the user that was imported. How can we manually (via SQL script or otherwise) promote the requester that won't show in the admin view to a technician so that they can get back to work? We need to get this resolved quickly, because the user is unable to perform their job functions.
- Toby