changing text in trap processor
I want to change message text in trap prpcessor for linkdown trap. I know the way how I can include informations from trap(interface index, type...). But, I want to include interface description, text set with "description" command in cisco routers. I have that information in device page in opmanager(in interfaces). I tried with variables($AgentMO, $SourceMO $IF-SourceMO...) but I cannot find the way for this problem solution. Is anybody who can help ?
Unable to edit/delete credential settings with special character in name
Dear all, I've created a credential with name 'AT&T SNMP' and I cannot edit / delete it. I assume it's because character '&' is not supported (but no check when creating). How can i solve this issue ? thank you, Christophe
Editing UPS Snapshot Dials
Hi, I want to edit the dial graphs in UPS snapshot view, because we use a UPS which has no standard template in OM. I know that I can edit snapshot dials from other categories in /conf/opmanager_snapshot_dial.xml, but the UPS snapshot view is structured in another way than the other snapshots (special "UPS Status" section). My tests to integrate custom monitors as a dial graph (type=number) failed. So, can you tell me, how to configure/change/delete the dial graphs in UPS snapshot view? Best regards
Monitor/Confirm WMI is operational
We have recently experienced an issue in which a server that was previously being monitored successfully with WMI started experiencing issues getting WMI responses. The net affect was that the OPManager kept displaying the last recevied status of those monitors (ie All good). However with WMI no longer working we were not able to identify that services were infact stopped and there was no error to advise of an issue. Is there any way we can monitor that the monitors being applied to a device are
turning off a windows event log alarm
hi, i have this event log error that we keep getting every other night or so, their isnt an error and that is confirmed by microsoft, we cant shut it down from the windows server though, so i was wondering i in opmnanager can disable this event log error from triggering just like i can do with errors that has snm trap id's? the event logg error is the following, and this is the one i dont wanna trigger in opmanager ID=21 Source=VolSnap Type=1 Message=The flush and hold operation for volume D: was
Notification profile not working with only an event log alarm
Hello, We have a server where we place a notification profile based on when an event in the server's log occurs. The notification profile works when you test it but not when the server experiences the issue. The server does trigger the alarm in OpManager, but the notification profile is not triggered when the event actually occurs. Thanks for any help... LeRoy
Opmanager Panic Attack
Hello, Every so often (its quite random in fact) Opmanager has a panic attack and sends out an alert for every device that it manages/monitors, this is obviously not good and not something we can live with. Has anybody experienced anything similar ?? We are using version 8 Build 8021, no plugins Scott.
[BUG] MS SQL Transactions per second monitor
When you click the link for this monitor the counter for each database is listed for "Today" but if you change that to say last 24 hours the names of the databases for the counters disappears and is replaced with the name of the server for every counter.
Netflow Plugin
We own Licenses for both OpManager and Netflow... Seems that the Netflow plugin should be available to us by default. Who can I contact regarding that option?
mib upload problem
When I try to upload mib from mib browser page in opmanager every time I get error unable to upload mib. Where I made a mistake? When I downloading mibs from internet I save page with mib text to txt or file with mib extension. Another question is: Is the uploading mibs from mib browser page is the same thing as copying mib files to opmanager/mibs folder? Thanks
Applied Latest Update 8022 - Now Interface Stats no longer linked to Netflow? Help!
Dear Support Team, after applying the 8022 Update to Opmanager, to my shock I notice that under interface reports, the link to Netflow has disappeared. This was a great function and very useful to get some quick per-minute traffic stats. However now it seems you have replaced it with the poor looking netflow plugin. The plugin also only shows per-hour stats! So it makes the netflow plugin not very useful. I want my old link to the "top ten sources, applications, destinations, and connections" back!
OpManager + Apache Vulnerability fix
dear support I am running OpManager V6.0 with window 2003 system. No matter what version of Opamanger V6.0 / V7.0 / V8.0; the OpManager still have apache v2.0.47 vulnerability problem since I perform the vulnerability scanning. How could I install the latest apache v2.2.x to fix the security problem which come with apache 2.0.47 ? Thanks. warren
Disconnections with database Mysql
Hi, i have Opmanager with version 8020 licenced to 1000 devices. My problem is it get disconnect with its Mysql database every 2 or 3 days. i mean opmanager services keeps on running but when i enter in the application in the snapshot of the device i see data not available . and it stop collecting traffic and once i restart opmanager service it start wroking well without problem and it repeate the problem again in 2 o 3 days and again i need to restart the services. i have open the ticket
Event rule to device association table?
I've browsed the forums and I was looking for a way to make an event rule apply for more than one server. I was hoping to see it in OpManager 8 since it seems to have been an issue going back a few years, but from the looks of it, the event rule area looks the same. Seeing that I have 300 servers it seems a bit ridiculous for me to go server by server over 300 server every time I need to ignore a new event. I was hoping to find an obvious answer by looking through the tables (like eventlogrule or
Snapshot View
Maybe this is just me being lazy but a back to list view or back to map view button on the snapshot pages would be super.
Alert if particular event has not been logged
Hi, Is it possible for OpManger to generate an alert if particular event is not found in event log during a given time period? Say for example, the backup job usually completes at 9AM can I set up a rule to alert me if the related entry didn't show in event log by 10AM.
windows services: possible for opmanager to automaticly restart when down or stoped?
Hi, is it possible to set a profile so that opmanager can automaticly restart certain windows services if they go down or stop?
Can't Add Subnet and Add Router,switch!!!
I can't add router.switch,subnet,when I use OpUtil with release 5.6!!!why???It's new release version!!!!!!!! ------- Error Occured An Error occurred! Tool Name : Message : Root Cause : Send this Issue to OpUtils Team Click here to create the support file to be sent to OpUtils team. ------
Create Monitor
HI! How to create the monitor that System OID was here such kind: (100-((.1.3.6.`.4.`.2021.4.6.0+.1.3.6.1.4.1.2021.4.15.0)*100/.1.3.6.1.4.1.2021.4.5.0)) opmanager 8.2 bild 8022
Disconnections with database Mysql
Hi, i have Opmanager with version 8020 licenced to 1000 devices. My problem is it get disconnect with its Mysql database every 2 or 3 days. i mean opmanager services keeps on running but when i enter in the application in the snapshot of the device i see data not available . and it stop collecting traffic and once i restart opmanager service it start wroking well without problem and it repeate the problem again in 2 o 3 days and again i need to restart the services. i have open the ticket
Alerts based on printer status and toner levels
Is it possible to add alerts based on the alert status of a printer? Most HPs display a "ORDER CYAN", "REPLACE MAGENTA" style message, it's retrievable from OID ".1.3.6.1.2.1.43.18.1.1.8" I know this message appears on the Printers dashboard, but no alerts are generated. Any chance Opmanager could periodically check if there's an alert in the MIB, and generate an alert based on its contents? For example, generate an alert if it contains ORDER x or REPLACE x or TONER LOW but ignore it if all it says
Any update on the Netflow Plugin supporting MSSQL?
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Hotfix 8022 released
Hi All, We are very happy to announce the release of Hotfix 8022. Please find the list of features which got added and the issues which were fixed below. Feature Enhancements: Notification Profile: In addition to ‘Custom Fields for Devices’ and ‘Alarm Variables’, ‘Device Properties’ such as Device Type, Device State, RAM, Disk, IPAddress etc. can now be added to all the notification profiles Option to add ‘Custom Fields for Devices’ and ‘Device Properties’ as arguments for Run System /Run Program
Can't detect interfaces
I'm having some annoying problems with some Netgear kit - I can't discover the interfaces. FVX 538 firewalls WG102 Wireless access points GSM7224 switch With the FVX538s, I can test the SNMP credentials and they do pass (the CLI credentials pass too) but the interfaces will not discover. The especially annoying but about these is that they worked under Opmanager 7. :( The WG102s won't even pass the SNMP credentials tests. I'm sure the community is set correctly, but the SNMP test always fails.
WMI checks failing
Hi, We have a 2k3 server where the WMI checks are failing. We've gone through and tried different credentials, made sure that the WMI Control permission sets on the server mirror identically those of a twin server where WMI works, and there is no firewall between the machines (telnet verifies the ports 135 and 445 are open)RPC is enabled and there's no reason we can see why this is continually failing. Ideas?
How to create reports base on business view?
How to create reports base on business view?
Trap Processor Message Config
Hi, I have a device which sends a SNMP trap message to the OpManager. The corresponding MIB is uploaded. If my custom made trap processor processed the message with $* the following result is displayed: sysContact.0: Martin , sysName.0: Processing Unit , sysLocation.0: Office , unit2MsgIndex.1: 1 , unit2MsgText.1: Door Lock 1 , unit2MsgStatus.1: locked The bold value is initially sent as a integer value (12) an interpreted by the MIB as "locked". My intention is to readout only the bold interpreted
OpManager does not display second subnet
Hello, I am running OpManager (8022) on Win Server 2008. I have 2 network segments on the router, 192.168.0.0/24 and 192.168.1.0/24 In maps \ Network View i see only the 192.168.1.0/24, but the devices from 192.168.0.0/24 still show as discovered and are dumped in desktops. I have registered version of OpManager for 500 devices. Any ideas ? Vasil
Uninstall NCM Plugin from Opmanager 8021
Hello, can someone please tell me how to remove the trial version of the NCM (Network Configuration Management) module from Opmanager 8021? The NCM plugin doesn't work, and I'm tired of the backups taking longer than before. It should be made easier to get rid of such plugin applications - or at least one should be warned that it is not simple to de-install it after trying it out. And there seems to be no documentation for this product. Thank you, Mathias
MSSQL SNMP monitors do not appear to work
Hello, The SNMP monitors for SQL Server do not seem to work. I am particularly interested in the DB Log Space and DB State monitors. Most of our SQL Servers are version 2005, but we do have a couple SQL 2000 servers lingering. Regards, LeRoy
Process Monitor - No CPU usage
Hi I am after setting up monitoring a process so that i get notified when it is using more than 49% cpu. I can set this up but when i look at the process monitor it always shows at 0% but when i check the process itself in task manager it is almost 100%. The wmi monitor shows cpu usage fine so seems to relate to the process monitor itself. Can you assist in getting this working for me Thank Mike
Why can't I have "List View" be my default view fo
When you're looking at Servers, and you click on "Select View" it gives you the options: Small, Large, List, and Details. When you select any of the views other than List, it gives you a check-box to "Set as default view". However, when you select the List view, that check-box is not there and anytime you refresh the page it goes right back to the other views other than List. Is this by design? Or a design flaw? Am I missing something? Please advise. Thanks in advance for any assistance!
GSM modem only sends single alerts
Hi - I have a Wavecom GSM modem that is listed as a recommended modem by OpManager. I've connected the modem to COM3 as recommended, and set up correct baud rate on the modem and in the OpManager config file. I hit the test actions button and all works well. Next I created a profile, with the same phone number as in the test, and associated it to one of our servers. I fail (on purpose) one of the monitored services. I recieve a text. Happy me At this point your probably wondering where I'm going
Clear alert
Hi. Sometimes when an alarm is automatically cleared the device keep showing at the "devices to watch" but with a green check. As i understood, Devices to Watch should only show devices with alarms. I have waited for more than a day and the no-alarms-device keep showing at devices to watch. Do anybody share the same situation? Know why? Any suggestions? Thanks
New Installation on different hardware
Hi there, I've been using opmanager for a while now and want to decommission the old server and start with a clean install. I want to install a new server with Opmanager 8 without the need to upgrade from the previous versions. The license file I have is not compatible with the new version though. Is it possible to provide a new license file? Please let me know. Best regards, Juan
Problem with SNMP polling after server restart
I am having an issue with OpManager 8 (build 8021) installed on a windows 2003 server. We have scheduled restarts of our servers every Sunday and after the restarts the OpManager services are started automatically. You can access Opmanager client and any of the devices, but none of the SNMP polling is taking place. All of the graphs and data stop at the time of the server reboot. I can workaround this issue by restarting the OpManager services an additional time, login to OpManager, select a deivice,
The page cannot be displaed
Hi, I installed free version of OpManager 8.2 today on a: Windows Server 2003 SP1 2 GHZ AMD Opterton 4 GB RAM During install it located an older version of OpManager and uninstalled from the C: drive. I installed to the C: drive and received the web port as 8060. After installing on the C: drive the web page never started up I looked at the space and noted that it did not have much room so I uninstalled OpManager again and reinstalled on the D: drive which has the required 60 GB free.
How do you do a backup without shuting down OpMan
The script for taking an off line backup is obvious and works well even if taking several hours. This is not subitable for day to day operations. I need to know how to make my regular backups whlist leaving OpManager on line. Thanks
User setup question
Two things, both of which I'm guessing are more enhancement requests than actual questions... Is there any way for a read-only user to modify the widgets on their dashboard? When logged in with a "Full control" user, I get 3 icons in the corner of each widget - refresh, edit, and close. When logging in with a read-only user, the only icon visible is the refresh one (displayed in the images below). I would like to be able to set up a couple read-only users with a different dashboard view than our
HotFix 8021 released
Hi All, We are glad to announce the release of HotFix build 8021. Here is the list of Enhancements. Enhanced Alarm actions: Option to perform Ping, Trace Route, Test Monitor, Actions, Manage/ Unmanage devices, RDP & much more for every alarm. Email Notification will have a link to device snapshot page for faster access to OpManager web-client Ability to add Google maps to Custom Dashboards Option to sort entries in Infrastructure view widget WMI–based partition details are added out–of–the–box
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