Mail Settings for 2nd SD Instance
I've just enabled ESM with a second instance. Currently, we use Microsoft Graph to connect to the existing IT instance's mailbox. Will it be possible to use the same client IDs & client secrets to connect to a different mailbox to process incoming/outgoing
Clean Agent store on Linux?
Hi Folks, we have noticed that the agent linux consumes a lot of disk space under /usr/local/manageengine/uems_agent/data/patch/store Can we safely remove the files? Is there any method to clean up those old packages? greetings Igor
How can I report the missing patches on servers on a single screen?
Hello, I kindly request your support on how to create a report in which each server’s missing patches are displayed together on the same page. The goal is to have the report output list the server name (Computer Name) along with the missing patches (Missing
How can I change the default filter for all requesters?
Hi, how can I change the default filter for all requesters? I want to change the filter from "My Pending Requests" to "All My Requests".
Security Policies
Hello, I would like to understand how Security Policies work in Configurations. I configured a setting to block Regedit, but when I suspended the task and deleted it, the block remained on the endpoint. Do I need to reconfigure everything I block with
Windows operating system update on ServiceDesk server.
Hi Any issues with preforming an in place update from a Widows server 2016 to Windows server 2020 on our ServiceDesk server? We would stop the SDP service during the OS update and resume after it has been completed.
Choosing to assign a Support Group instead of an individual technician?
Hello, I have a single site with a single incident template. I have a small team of help desk techs that I have added as technicians. I have also created a support group for the team. I expected to be able to have an option, from the technician dropdown,
How do I change this - browser tab name
version 14105
Is DEX an add-on or is it now part of Endpoint Central?
Hello, I would like to know if DEX is only available for a specific period or if it is now integrated into Endpoint Central?
custom menu vulnerability
I found a bug or security vulnerability If you define a custom menu, all technicians can click on its options, and if one of the options in this menu is access to ESM portal settings, technicians will be able to view/edit it, etc. For example, if one
Problem to Change Associations
Hi, I can't associate several changes to a problem. Is there a limit to only one change per problem or am I missing something?
How to add extra approvers at own approval level?
Currently I have this custom function that runs when specific conditions apply. But the problem is that the Request template is also set to send to $REPORTING_TO$ This means that it will add all three to the same approval stage. How can I add a new stage
Extract of last logged in user email address and "user" email address into the report
hi, I'm building a custom tabular report in asset explorer. I am able to get the "Last Logged in user" and "user"'s name. However, how do I extract the email address of these users?
How can I stop Endpoint DLP and Endpoint Intelligence?
Hello, I'm using ManageEngine in a small environment (max. 20 Windows clients) for software distribution. With each update, more and more monitoring services and programs are added that I don't need in my environment. Unfortunately, I can't find a way
Windows 11 24H2 upgrade to 25H2 using wsus
Hi Team, We have a requirement to upgrade windows 11 24H2 upgrade to 25H2. As per the solution provided by Manage engine, we need to send the Win11 25H2 ISO also with the patch. The total size of complete package will come around 6 GB. As per my customer
How to clear patches that display as "Update Not Applicable to the System"
I have over 180 computers that Endpoint Center claims is missing the "2025-10 Cumulative Update for .NET Framework 3.5 and 4.8.1 for Windows 11, version 24H2 for x64 (KB5066131)" patch, but when the installation of the patch is attempted, the machine
How to get a free Servicedesk MSP Plus License
Hello, I have been trying for three weeks to obtain a free license for 5 Techs Service Desk Plus MSP, as described on the homepage. I filled out the form, wrote several emails to sales@ and support@, and tried to get more information via chat, but unfortunately
Enhance Support and Product Complexity
For support requests that you can reproduce on your own servers/build, it’s difficult for us to justify sending our logs into a honeypot-style collection system. That introduces unnecessary security and privacy concerns when the issue can be validated
Adding DMZ Servers to Patch Manager Plus
I was wondering if I could get some help. How do I servers that are on the DMZ domain? I can ping my Domain Controller from the other domain. I have attached the error where it's asking for SSL certificate to be uploaded. Do I need to upload on my main
ServiceDesk Plus On-Prem version 15240?
Hi Thinking of upgrading to version 15240 but from experiences there's been many bugs that stopped live service on my end, just checking if anyone has upgraded to this version and if they encountered any bugs in any way at all ?
Ability to detect or discover agentless workstations.
Hello, I have ManageEngine UEM and I have a quick question. Is it possible to detect or discover workstations that do not have an agent installed on the network?
Request for Electronic Signature Integration in Approval Workflows
We currently use SolutionsDesk for ticket management and approval workflows. It would be extremely useful to manage approvals through electronic signatures directly within the platform, without relying on manual processes or external integrations. Is
How can we populate Asset Names and its IP Address on Request Additional Fields?
Dear All, How can we Populate Asset Name & IP Address on the Request Additional Field's if the Product Type is "Server" and "WorkStation" only. If we have Request Additional field namely "Asset Name" which populate assets related to the product type "Server"
Grant admin access to just Customization -> Asset Management
Is there a method for granting a role admin access specifically to the Customization -> Asset Management page? Without making the user a general SDAdmin?
Ability to change to a different template for a maintenance item
When I go to edit a maintenance, the template area is grayed out and I'm not seeing a way to change to a different template. Have to delete the maintenance and create another one to select a different template to use. Should be able on edit to also change
Cloud storage for upload file for personal package.
Hello, I need some information about deploying personal packages. Is network sharing required to install personal packages, or does the central endpoint include file uploads? If it is possible to upload personal packages, what is the procedure, and what
Asset - Asset Details - Mandatory field
Is it possible to mark a field within the Asset DB that is mandatory, i.e. such as the Asset Tag and Serial Number fields.
How to migrate Password Manager Pro 12.4.0 to new Server
Hi Teams, Could you please provide me the actual steps to migrate Password Manager Pro 12.4.0 to a new server? Best Regards, Luis Montoya
Firewall URLs to be open on the internal firewall
Hello, The following URLs not mentioned on the requirements pages https://www.manageengine.com/mobile-device-management/faq.html?archi#g1 https://support.google.com/work/android/answer/10513641?hl=en the enrollment of the device is blocked 34.212.92.172
[DEX] How to make a workflow for install a specify software
I have a workflow in the DEX module with a sensor that checks whether my EDR (SentinelOne) is installed on the endpoint. Based on the sensor result (true/false), I would like to deploy the EDR automatically. My goal is to perform the EDR deployment in
Integration ServiceDesk Plus Cloud with Microsoft Power BI
Hello Support, Can ServiceDesk Plus Cloud integrate with Microsoft Power BI to obtain statistical data? Do you have a procedure for this integration? Regards, Rafael Vega.
How to set "log source" for a device?
Hi Team, In my Solaris servers, I want to report on "unsuccessful user logons", but I can only add devices, so my question is, where and what path/file should I set as my data-gathering source? Kind regards Mo
[SDF-72561] API for add dependency to request
Hi, I want to add dependency to request, but I didn't find it. Do you have any document to do it? SDP v11.2.07 DB: MS SQL Thanks for helping
How to exclude drives from patch scan
Hi, Is it possible to exclude drives from the patch scan activity, e.g. via a registry key (I did not find a management option)? I'm reviewing EPC (latest version) for a client and one observation is that the agent is unstable on larger Windows storage
How to make EPC synchronize with AD accurately?
I'm having a problem where Endpoint Central is not synchronizing with AD accurately. Specifically, I have several OUs, where EPC is showing multiple computer objects with the same name or computer objects that don't exist in that OU at all. If I look
Field and Form Rules - Consultation
How many rules can be created for 1 template? Are there any restrictions on 1 template according to the rules?
Server unreachable! Verify if FQDN is added in server certificate.【无法访问服务器！请验证服务器证书中是否添加了FQDN。】
在华为平板上安装应用程序的提示： 无法访问服务器！请验证 FQDN 是否已添加到服务器证书中。 Prompt for installing apps on Huawei tablet: “Server unreachable! Verify if FQDN is added in server certificate.” 提示：这台平板我是全部恢复出厂设置后，重新扫码加入的。远程重启和策略正常，就是不能“分发应用”！ Note: I restored the factory settings of
Auto Assign Technician when they reply
Is there a way to auto assign the technician when they reply to a request that is not assigned? or force them to pickup before they reply?
upgrade steps - don't start ME after each upgrade?
we're still on 11.3.xx and I want to get to the latest 11.4.xx, it's a 2 step upgrade. reading the steps indicates to NOT start the server between steps. is that true. run upgrade, then run next upgrade, and THEN start server when done. ALSO: I did read
Recorded Session Visibility
From last few weeks, I noticed every remote session getting record automatically. How to re-view or download those session videos?
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