disaster recovery
Hi, I'm making a disaster recovery manual for my organization. But I'm struggling, I need to document a clean slate recovery for PasswordManager Pro. I can restore a backup file and key (of course) but to get PasswordManager Pro running again I need the
Is there a way to follow up on what reply templates are being used?
We have close to three hundred now and I would like to know which of them are actually being used or not. Is there a report I can run or do I have to ask the entire organisation?
Auto Response on a reply to a closed ticket
Hi, Is it possible for SDP to autorespond to any Requesters who respond to a closed ticket saying something along the lines of "This ticket has already been closed. Your response will not be monitored. Please open a new ticket for assistance" Regards,
Silent install problem in HyperOS2
Hello. I want to install apps through MDM software on a Redmi Pad 2 tablet with Android 15 and HyperOS 2 user interface. I have done this before on Redmi pad SE with Android 13 and MIUI 14 without any problems. However, on the new tablet, I'm encountering
Request for Script to Render Approved Request Details in HTML Form
Dear all, I need the script or recommended method to retrieve and display the details of a registered and approved request in a structured HTML form. Specifically, I need a script that can fetch the current request data and render it in an HTML layout
Common shared resource with unique individual accounts (unshared)
Use case: Corporate security requires each individual to sign into a common resource using their own personal account (credentials). Does PAM360 support a methodology to share a common resource (IP Address, FQDN, OS, etc.) with many users while allowing
Custom Login Page - Size Issue
Hi On my custom login page I've noticed sometime the background image is resized for some of my technicians. This is what I want it to look like: But sometimes it looks like this: This is the code: <div class="sdp-bg" style="background: url(/custom/customimages/FINALPTLOGORESIZENEW.jpg)"></div>
OpManager default discovery
Hi, According to the install guide the OpManager "Once installed, OpManager looks out for all the neighboring servers, and domain controllers in your network and add them into the OpManager Inventory." Getting Started - Discovery| OpManager Help (manageengine.com)
Add a new button in a service template
SDP version: 14506 Is it possible to add new buttons in a service template? I have created a custom field that is "Single line text". I wonder if I can add a button under that custom filed, when i click on it a new cutom filed "Single line text" shows
Error Update from 13000 to 14205
Apr 20, 2025 6:48:56 PM [com.adventnet.servicedesk.updatemgr.util.SDPostProcessor] [INFO] : Problem during installation of patch {0}org.json.JSONException: Unterminated string at 1000 [character 1001 line 1] at org.json.JSONTokener.syntaxError(JSONTokener.java:507)
ID de los tiques
¿Es posible modificar el ID de los tiques para que pase a ser SL-XXX en lugar de sólo XXX? Es decir, añadirle unas siglas delante de los números que forman el ID.
SDF Followup
Where can we follow the Feature Request status for SDPlus?
How to deploy BGInfo (or similiar) by Endpoint Central
Hello, In order to deploy a computer information to all equipments managed by Endpoint Central, we would like to deploy or define a box into desktop computers with basic information that Helpdesk request to user when they open a request. We're analyzing
API call from Postman - Contracts Module
Hello, We need to make an API call to the contracts. We need the active contracts. We also need to make the call for two contract owners. Should the API call be made individually by the owner? Would it be two separate calls? Is there a video or tutorial
Is there a way to get REPORTING_TO from Field & Form Rules?
For several reasons we haven't activated Automatic approval yet and we have a text-field that requesters fill in with the e-mail to their approving manager. Is it possible for me to auto-fill that field with the e-mail from the value from REPORTING_
Allowing end users or Support Partners to create Change Requests directly
Hi, Is it possible in ServiceDesk Plus for regular users (or Support Partners) to create/submit a Change Request or Change Ticket themselves? We would like certain users —specifically our Support Partners— to be able to log Change Requests directly in
Templates/Data Insert based on Ticket Categories
Hi all, I'd like some help with creating a template for new tickets. When a specific category and subcategory are selected, I would like to insert text into the subject and the description boxes. Is this possible to do? All research shows that I will
How to automatically restart services when down and be alerted?
I would like to know how to be alerted if a windows service like RDP for example, goes down, and how to have endpoint central restart it after X amount of time, and be alerted if that fails also. Is this possible?
Not allow to reopen closed requests
Hello, We have this configured: Helpdesk Customizer - Notification Rules Acknowledge requester by e-mail when the request is closed. But, If requester respond the e.mail, then Servicedesk reopen the request as a new request. It’s posible to not allow
How do I deploy a script to the self-service portal?
I have a single one-line command I want to deploy to the self service portal, so that if users run into a certain problem, they go to the SSP and click Install and it fixes the problem. Its not an executable or deployment package or anything, just a single
[SDF-107034,SDF-28769] hyperlink in custom field or notes
Hi, I'm trying to insert a URL into a custom field (text field) though it isn't appearing as a hyperlink. How can I achieve this? I have also tried adding a URL to the notes as a straight forward URL and as a HTML hyperlink though it still comes out as
Force Client to switch Remoteoffice
Hello We have several remote offices, each defined by its own IP scope, and everything works fine in general. However, I need to know how I can manually trigger the IP scope check on the client — either through a parameter in an executable file or by
Block USB on Mac
We have successfully deployed a configuration policy to our Windows Devices which stops them from using USB Mass Storage. I have been trying to replicate this for MacBook's but so far haven't found a solution. The only article I could find stated that
Move Request from instance to another automatically
Hi, Is a way to Move Request from instance to another automatically by some criteria?
Request for Guidance on Manage Engine ServiceDesk Plus -MSP Upgrade
Hi Support Team We are currently running ServiceDesk Plus MSP On-Premise version 10.5 (Build 10538). When we previously checked with support, we were informed that our instance is using the free edition without an Annual Maintenance Subscription (AMS).
Custom Widget
The Custom Widget option is not showing under the Developer Space Menu option Trying to create a connection between SDP and TEAMS How to you upload the custom widget zip?
Mac Screensaver
I am trying to configure a screensaver for all of our Macbooks. We have one for Windows and need to replicate this to MacOS. I have been unable to find anything in the configurations. Is there a script or something that I can use to have a screensaver
Script to View In-progress (or other status) Tickets for Users
Is there a script I can use to view in-progress (or any other status) ticket for users? Right now, if I have a user who can see all requests, when they go to the requests window, they have the following choices: My Open Requests My Requests On Hold My
CPU at 100 percent
hi My servicedesk cpu near 100 percent all the time. There is nothing else on the server that is using the CPU: Having trouble finding what is causing it inside of SDP. Been searching through logs, etc. Looking at active SPIDS in SDP is no help. How can
Stop patching being deployed to computer that don't ESU license
Is there a way to stop patches being deployed to Windows 10 computers that don't have ESU licenses? From memory there was a patch for Windows 7 and 2012 R2 or something we deployed that stopped these computers receiving these updates that they can't
Auto Update for Minor Fixes not working?
Hi all, we are currently sitting on version 11.4.2528.16, and I can see there is 11.4.2528.19 available. Ever since I upgraded ME Endpoint Central to .16 I had "Auto Update for Minor Fixes" on and scheduled - however it seems that this option isn't working.
How to change the due date SLA based on category chosen during edit
Hi Dinesh I received a request from one of my managers. She wants me to change the SLA of requests after they have been edited and the status and category changed: any ticket with status: “In Recruitment” and category: “Contracts” – I want to make the
Computer without EC agent installed report in AD
Hello, I was searching for this feature for a while. Is there a way to get this report? AD sync is running.
Question
I am using Vulnerability manager plus. i have a license which says for example 5 computers and 10 network devices. when i scan an ip range it always give me result for network devices whether it be computer or VM or anything. How do i scan for computer
Update request status to - mark as mandatory
Hi ALL When Technicians reply to case they can change Request status. How i can set this point (Update request status to) as mandatory for some my Support Groups?
Endpoint Central Jira integration broken in Chrome
In Chrome I get this... In Edge it works... I am Running
Customer internal IT access
Hi, I am curious to see how Manage Engine / community handle customers internal IT access into EPC MSP. I have a customer who has their own internal IT and assigning the customer administrator role seems to give them more options than i feel would be
API issue
Hello, I'm trying to use API features, however each time I try to send request it says "Regenerate your authentication token using the authentication token regeneration API to use the subsequent PAM360 APIs.", "statusCode": 40035 I even regenerated and
GRC
ManageEngine Have Governance, Risk & Compliance (GRC) Software?
SERVICE PACK URL
Hello, I can see there are 2 URLs to search service pack for Endpoint Central : https://www.manageengine.com/products/desktop-central/service-packs1.html https://www.manageengine.com/products/desktop-central/service-packs.html Can you explain me the differences
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