Net Flow Upgradation
Hi, I am going to update NetFlow Analayzer v9850 to v9860 i am having mention error. I am using Centos 6.2. [root@testnetflow bin]# ./UpdateManager.sh ./UpdateManager.sh: line 2: $: command not found Looks like the database backup was not taken. Please run the BackupDB.sh in <NetFlow-Home>/troubleshooting folder to take backup of your data before migrating. Do you still want to continue with migration (y/n)? y Path : /opt/ManageEngine/NetFlow/jre/../conf/netflow/nfa.properties PortCheckerUtil.getPort
Asset Tagging not displaying correctly on iPhone 8
we have recently started to push ME MDM out onto iphone 8's the Asset tagging we have set through the profile displays fine on our current ipads and iphones but is not displaying correctly on the iphone 8, has anyone else experienced this? Incorrect Positioning
Reports - Date Picker
Hi There have been date pickers (Calendar Controls) in reporting products for over 20 years. SSRS has it, Cognos has it., Visual Studio, Power BI, etc..pretty much every reporting tool every made has date pickers. Currently you have to pick "last week", "last quarter"....etc. You cannot pick a date range??? Can you please add Date Picker / Selector controls to the reporting module? They are needed by everyone.
Unable to deploy images to Sk Hynix SSD NVMe drives
Dell is using Sk Hynix drives in several models now and we are unable to boot to deploy images as it does not detect these drives. I have tried everything to get the drivers (Dell does not provide them) but no combination of disk/storage drivers will allow the USB Boot drive to see the drives. I can boot from a Windows 10 ISO with no problems. The Desktop Central ISO and USB boot media has no luck. I have even added every driver available on our Desktop Central server with no luck. Windows 10 generic
keystore certificate error signed fields invalid
In last step to add ssl to servicedesk plus keytool -import -trustcacerts -alias <your_alias_name or [Domain Name]> -file your_domain_name.crt -keystore sdp.keystore This Error accorded: keystore certificate error signed fields invalid
approvalconfig.csv file location
Hi, Where shoud I put approvalconfig.csv file in conditional approval script? I have this error: Message : Traceback (most recent call last): File "ConditionalApproval.py", line 32, in <module> with open(filename) as data_file: FileNotFoundError: [Errno 2] No such file or directory: 'e:/Program' Regards
Desktop Central Mobile app Unable to Reach Server
Hi everyone, I am curious if anyone can point me in the direction of what to look at for a issue with the mobile app. I am playing around with desktop central and I can not get the mobile app to connect to the DC server. Ports 443,8443,8031,8027 are all open. I can access it via the internet through the web address listed under admin-global settings-mobile app and it works just fine with everything working. I at first thought it was because I running through the Forwarding server so I removed it
Bulk Delete Requests
Hi there, Is there a way to bulk delete requests other than selecting the 250 per page and hitting delete? I have 32000 tickets in the system I want to delete but can see a faster way? Thanks
Error: unable to process update Request in Configure "Event Source File"
Hi, My lab Contain these objects: 1. Server 2016 2. Event log analyzer Version 12.0.5 (created in virtual machine on vmware 6.5) 3. Ethernet network with some switches and vlans 4. Target servers created in Vmware 6.5 u2 as virtual machine When I want to added some devices (for example windows 10, server 2016, Cyberoam UTM) to event log analyzer and I am going to configure "Event Source File" for them from this path: Settings → configuration → manage device→ windows device→
Admin login for self service
Hi There, In self service I have removed the option to login to the admin login on the default page. Now occasionally when I go into the admin page it goes to the normal login instead. So http://server:8888 works fine for general users though when going to http://server:8888/AdminLogin.cc it still defaults to the main page most of the time. Any ideas? Or is there a different url to try? Damon
IP Management
Hello, I'm not able to see the port view on a device although the OpUtils is enabled, and I'm not able to add a switch where all discovered devices are listed as Rough devices. Attached screenshots clarify this problem. OPmanager version is 12.4.177 Regards,
File Audit - Dashboards stop showing/refreshing data
Although I can see under the Alerts and Event Logs that File Audits are being processed and registered, when going to the *File Audit tab it shows old data events. It seems it stops refreshing the dashboards at some time. Quick workaround is I have to restart the AdAuditplus service and it starts showing updated File Audit data/events. I'm unable to find an error or significant event under Event logs of the server but can't find any. How can I fix this without having to restart the service every
NCM Plugin
Hello, Although NCM plugin is installed and active, I'm not able to get compliance report or go to the NCM plugin as I'm not able to find it. Version is 12.4.102 Regards,
Can't setup VPN server name with port like hostname:8443
Hi Team, when I try to configure the VPN profile for Palo Alto VPN, the web GUI does not let me put the servername with the port like "vpn.ovel.ru:8443" It does accept the server name without port though, but this will not be a working solution. The Palo Alto VPN client (GlobalProtect) can accept the port ( i can configure it manually). The web gui also doesn't accept any specific app name (on the bottom of the page). Please fix it if possible. Thank you!
Unable to send code. Please contact your administrator
I updated to version 7.0.5 from version 7.0.1 and i now receive a message "Unable to send code. Please contact your administrator" for any user that tries to log in. Any ideas how to resolve this?
OpUtils approve subnet
Hello, I'm trying to approve subnet in OpUtils but I'm getting "Failure" error, please advice noting that OpManager version is 12.4.102 Regards,
Installed trial version of SDPlus Standard today and local Administrator is no longer available
Hello, I downloaded/installed the SDPlus Standard edition trial today to pilot the system. During configuration, i was able to successfully connect to LDAP and import all of the users. upon logging out, I am able to login with the local Administrator user account but only as a requestor and not as a full admin. When I run the PSQL command to find local administrator 0 is returned (denoting no local admins). How can I rectify this problem without a reinstallation? I would really like to try this
OpManager 12 problem reading SNMP values from UPS MIB
We have recently began using OpManager 12 from OpManager 11. We are doing a fresh install and migrating our items manually. I have run into a problem with OpManager 12 receiving SNMP data from our UPS system MIBs. It doesn't appear to be able to process or translate the MIB definitions correctly and will not return certain results. I have verified that I have included all necessary items required for the MIB definitions to process correctly but I still get the OID string which I do not appear to
ADSelfService Plus - service starts then stops
Hi- I installed ADSelfService Plus build 5811 on Windows Server 2012 R2 (a domain controller), and configured a policy for password expiration reminder emails. i followed the instructions to configure it to run as a service (using a domain account which has log on as a service right on this DC), then rebooted. It now shows in Windows Services list, but the service cannot start. Error is "The ManageEngine ADSelfService Plus service on Local Computer started and then stopped. Some services stopped
The kiosk mode is compatible with the remote control
when I enable kiosk mode it doesn't let me take the remote computer, the label to press accept on the device is removed
Desktop Central integration problems
Were running Desktop Central 10.0.366. When i start the wizard for the Analytics Plus integration, it errors out and tells me the username and/or password don't match. I am one of a few administrator users in Desktop Central. I've tried Local Authentication as well as Domain Authentication. Both give me the same error message. Documentation is very laxing to say the least when it comes to troubleshooting. How does one go about connecting the analytic tool to desktop central?
Incorrect Satisfaction Level Summary
Dear Team, I have a 2-question, 5 rating survey. There are instances that 1 of 2 questions were answered yet the Satisfaction Level Survey is 100%? Shouldn't this be just 50%. Please see below screen shot
Desktop Central Build Version 100468, incorrect alert messages
Currently there are 57 computers on the domain controller and desktop central is installed on all 57 computers, but the alert message continues: Agent not installed in Client Computers. Desktop central has been updated, synchronized with AD, maintained, regenerated the reports, practically everything aligned, but this problem cannot be solved, how can we solve it?
ERRORCODE:1008: Data inconsistency in Application tables
Hello, I'm trying to upgradeour servicedesk application from 10.0 Compilación 10015 to 10.0Compilaton 10500 and I'm getting the following error: 15-ago-2019 18:00:59 [com.adventnet.servicedesk.server.utils.SDDataManager] [Informaci.n] : rootDir :: .\\ 15-ago-2019 18:00:59 [com.adventnet.servicedesk.server.utils.SDDataManager] [Informaci.n] : Root Directory in readBuildData method of SDDataManagerClass :---> .\\ 15-ago-2019 18:00:59 [com.adventnet.servicedesk.server.utils.SDDataManager] [Informaci.n]
[SOLVED] mail fetching stopped
Hi, My server suddenly stopped fetching mails. On Mail Server Settings I see "FAILURE :E-mail settings saved successfully. Could not find valid certification path to requested target, so kindly configure to apply Trusted/Self Signed Certificate." I tried running gencert.sh and copying jssecacerts file but it doesn't help. My serverout0 log file shows: [13:01:12:329]|[01-09-2020]|[SYSERR]|[INFO]|[102]: Caused by: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX
Preventive Maintenance not working on 11010
Seems to have started happening as soon as we hit 2020. Our preventive maintenance tasks no longer trigger. We have tried updating the tasks but this did not work. We are running the latest version of ServiceDesk. Is this a known issue or is it just us?
Import from Azure is blank
Hello, The Import from Azure feature seems to have stopped working for us. I am not sure what has caused it since our SSO still works fine. I log in using my O365 credentials to the helpdesk as an Admin and when I hit the import from azure function, it comes up blank where it used to find the newest employees that I had not added yet. I have tried this in incognito mode just to be sure. Where can I begin to sort this out?
Item Not Found When Trying to Install Android App
I've set up Android for work successfully and have approved an Android App, which I've then tried to distribute using Mobile Device Manager Plus. It appears as an app to be installed in the MDM app but when I click on install, I just get an "item not found" error in the Google Play Store. Any ideas? Thanks
Error Code 1008: Data Inconsistency in Application tables
Can anyone help with an error message 1008 Updating from 11004 to 11010 Data Inconsistency Found : WORKORDERDELETEHISTORY.WORKORDERID has some data which is not available in WorkOrder.WORKORDERID, COUNT: 16 Upgrade is aborted as this may create some issues during data migration Thanks in advance Stuart
[SD-72008] Line spacing of messages in Outlook
Good Day I am facing a problem with the line spacing of messages displayed in Microsoft Outlook. I have not figured it out when it exactly does happen but maybe you are aware of this problem. For example, when I forward a message in ServiceDesk Plus and one receives it in Outlook, the line spacing is too big. I have attached a screenshot from the same message displayed in ServiceDesk and in outlook.
Installing Office 2016 post OS deployment
Hi. I have Office 2016 added as an application to install following the Deployment of the OS, however it's not installing. The DC team are being less than helpful- just advising that the command is wrong, which it's not as I've ran it on the PC itself
System Changing Asset States.
The system will change an asset state from "In Use" to "In Store" when a user is termed. How do we disable that?
Update Service Desk to 11 stuck at Applying DB Level Changes
Hi guys, I'm trying to update a SDP installation from version 10513 to latest 11 available but I can't because I obtain an error during "Applying DB Level Changes" step. For your convenience I have uploaded pgsql_Tue and updatemgrlog0 logs on Dropbox, but I prefer to share to you the link using email (I'll reply to your email after ticket opening). Thanks in advance for your support.
Error when using password reset without remembering the old one
Hi, After setting up ADSelfService Plus I'm running into the following error: If I log in with a test account and just reset the password there is no issue, but if I try and use the feature to reset a password without knowing the old one, I just get an error saying that the reset has been rejected. I'm pretty sure it was working a couple of days ago, but after adding a license file yesterday it haven't been working. I'm not sure if those two events are correlating?
RDP dose not work over nat
I installed Manage engine password manager pro on a local server with private ip ssh & RDP work correctly in local network . some users want to connect to manage engine out site my office I have a mikrotik I added a destination nat that every one that want to connect my static ip over port 7272 ( pmp port ) will be connect to py pmp local server ip over port 7272 now over the internet my users can connect to pmp and ssh work correctly buy RDP dose not work how can I solve this problem ?
Single Side One Chrome Browser
Hello, we would like to log in and stay logged in to the SDP portal or at least that the username and password are saved. Unfortunately this is not the case. After some time has passed, the login data has disappeared from the login screen. Does anyone have an idea or a tip for me? SDP Version 10.5 Build 10512 Thanks for your help
Switch log time and mail alarm content time do not match
when I manually close a port on the switch, the log generated is as follows 【Nov 28 2019 10:05:03+08:00 HK_1F_M01_D16_HW5720 %%01IFNET/4/IF_STATE(l)[0]:Interface Vlanif15 has turned into UP state.】 However, in the "eventlog analyzer", it is shown as follows！ Time does not match. How to set it? Thank you very much.
Eventlog Analyzer not starting
Eventlog Analyzer service cannot be started, Hard disc space was full then I have expanded the space. When I tried to start the service it did not start "run.bat" because of DAEService failure. See the below Log: Starting Server from location: C:\ManageEngine\EventLog Analyzer This copy is licensed to ***** Modules already Populated Persistence [ LOADED ] SQNS [ LOADED ] Audit
ES\CachedRecord has crossed its threshold limit
I'm having issue that Logs are not proceed and getting alert "Cached record limit exceeded. Kindly do the needful." i'm using latest version 12115
not having domain and workgroup in Linux version Build Version:12.1.1 Build Number:12115
i Install eventlog analyzer Build Version:12.1.1 Build Number:12115 on Linux . but i don't have Domains and Workgroups setting in Admin Settings. is it OK?and i have another question: when I want to add device (like windows), in this version it doesn't have Credential field that I can fill it. so I don't have any logs from windows or Linux devices. already I use windows version eventlog Build Version:12.0.5 and I didn't have these problems.
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