ManageEngine Key Manager Update 6620 to 6650
During the install of the .ppm file of update, I receive the following error message after about 10% completion: "Re-try by running command prompt with administrative privilege to change KMP folder permission." Attempted Solutions: 1. Added service account
URL filtering in EndpointCentral with Browser Security add-on does not work in FIREFOX
Hi! We are users of Endpoint Central (Buld 11.3.2400.12) with browsersecurity add-on, and we are having a problem with URL filtering. We have deployed a policy to filter / block some URL's that we do not want managed computers to connect to, but in FIREFOX
Build 14810 - Variables being displayed instead of data
After updating to 14810, we have user defined field variables that are defined in a task template that are now displaying the variable instead of the data. As an example, one of the user defined fields is an employee name (udf_sline_19) for a new hire
Servicedesk service is starting very long
Hi, I have such problem, when I restart servicedesk server or only servicedesk application it is starting very long time (over 30 min). It display image as attached: Is this normal startup time?
ServiceDesk Plus OnDemand - last_updated_time not present in Get List Request API response
Hi, We are building an integration with ServiceDesk Plus OnDemand. We are calling Get List Request API as below to get list of incidents/requests which were updated in last few minutes, along with their last_updated_time. We are passing the last_updated_time
POST method to elastic
Hi Everyone i need litte help, i try to configure manage engine application manager with elastic, i want to tell elastic when some server get alert from manage engine it will send too alert to elastic. i try use webhook/rest api, but still error can u
Real Case Problem Ticket Not Received in Service Desk Plus After Successful Test Integration with Dynatrace
Hello everyone, I have previously opened a ticket regarding the integration of Service Desk Plus On-Premise with Dynatrace, which can be viewed at the following link: https://pitstop.manageengine.com/portal/en/community/topic/send-json-payload-from-dynatrace-to-service-desk-plus-on-premise
Change date format on input from API
Hi there, I have an UltiPro API that is working fine however, I am trying to update the AD AccountExpires data value to match the DateLastWorked in UltiPro. The format of the date filed in UltiPro is YYYY-MM-DDT00:00:00 and I believe the format needed
Add new request (API) after 14.740 upgrade fails
Hi, Team, After testing the new 14.740 upgrade, I found an error when using Add Request API. I'm using a global function which is getting some information about a request and then, this information is used to create another request and link it to the
Service Request Approval Status "To Be Sent"
When Active Directory Users blank "Manager" (don't have reporting line yet). After requester raise ticket, "Approval Status" is "To Be Sent" but ticket "Status" is "Open" and SLA also running. It should be automatically set status "To Be Sent" and stop
Configuring AWS EC2 Endpoint Central server behind an ALB or NLB?
Has anyone successfully configured their Endpoint Central server behind an Application Load Balancer or Network Load Balancer? One of the reasons we'd like to use the ALB is for the simplified SSL management. The ALB takes care of the SSL cert, ACM automatically
Support for PMP-FREEDOM MANAGEMENT LTD
In Password Manager PRO I want to configure 2FA for users. There is a PhoneFactor item in the PMP settings, but the settings for this item seem to be outdated and are no longer relevant and cannot be configured. Now PhoneFactor is owned by Microsoft and
Attachment is not getting added in the request
I am using API to add attachments to the request. I am getting a successful response, but the attachment is not added to the request. I tried using both, the API tool from ServiceDesk and Python Script. But, getting the same response using both ways.
Automate Patch Deployment Programm execlude Problem
Hello, I am trying to create an auto patch deployment policy that excludes all MS Office software. I literally excluded everything that has to do with Office, but it still shows some Office 2016 updates after creation. Any idea on how to fix this?
Change Week view wastes space and doesn't show all Changes
Please remove the unnecesary whitespace that is blocking all changes from being viewd without scrolling.
Asset Scanning -Prevent move to 'In Store' when user deleted.
Hi, We are having a problem with asset scanning moving assets to In Store when the assigned user is deleted. I'm unsure if this is a recent change (within the last year) as we never used to have this issue. It is affecting our audits, assets should only
Issue restoring data
When i tried to use command "restoreData.bat --dbmigration" to restore data of ManageEngine service desk plus it show error in duplicate value key
Another slow Monday
Anyone else noticing slowness, or is it just us? Our users are reporting slowness and various errors.
Need Cert for 6400 ADSS
I'm trying to upgrade our version from 6303 to the latest but when I try to install the 6400 update I'm getting a "Signature does not match with any available certificates" error. I downloaded the latest one but that doesn't appear to work for this build.
Performance / Outage
It seems that every Monday for a few months now SDP Cloud has been very slow. Today I am getting error messages, blank page loads, and every other type of system issue you can imagine. Any performance or issue is not ideal, but for me, we have a major
App Catalog never loads
Hello, App Catalog never loads on my devices. It just stays in loading apps screen...any idea? Thanks!
Active session in Service Desk Plus
After last update of the product we started receiving this error to the techntians Please let us know how to avoid it, and how to disable it. It is annoying and prevents us from using the system. thanks
Servicedesk Plus Standard 404 error
Dear, After OS update Servicedesk gives me this error I have restored licence file from backup but on every service start it gives the same error. As You can see the license is renewed i February.
Display Name Reverting to DNS Every Discovery
I have configured display names for each device I have in OpManager, however, every time there is a re-discovery or discovery scheduled run the display names revert back to the DNS. Is there a way to stop this from happening, and configure what it decides
Upgrade failed due to a Postgres migration error. 14600 to 14720
Good afternoon! when migrating from build 14600 to 14720, an error occurs when trying to upgrade postgresql to version 15.2 Upgrade failed due to a Postgres migration error. However, you can continue to use the previous version of the application without
ManageEngine ServiceDesk Plus 14.7 Build 14730
I get an error when I want to make incoming and outgoing settings as Microsoft Graph. I ran these 2 queries, they are attached. select * from incomingnewsserver; select * from outgoingnewsserver; I want to connect to the database and delete these settings,
Exchange Reporter Admin Audit Logs - X-Forwarded-For
Hi, We have enabled X-Forwarded-For on our load balancers and enabled this option in Exchange Reporter so now the OWA/ActiveSync logs show "realip" of incoming connections rather than the IP address of the VIP on the load balancer. However, we have also
Regarding OPM using SNMPV3 to monitor anomalies in Cisco switches
Hello，OPM ver：12.6.121 i use smnpV3 to monitor Cisco sw C9200L-24P-4G。The voucher is displayed normally, but the model cannot be displayed properly. Using V1 is normal.
Approval Link: Invalid Key : Key could have been changed manually or would have been an old one.
I am trying to send approvals to a distribution group so that any member of it can click the link to approve a request, but users get the following error when clicking the $ApprovalLink: Invalid Key : Key could have been changed manually or would have
Missing search results (Lucene index) after upgrade to 14.7 Build 14700
Hello, After upgrading ServiceDesk Plus from 14.3 Build 14304 to 14.7 Build 14700, we are now missing the vast majority of our Global Search results across all modules. Queries that previously returned hundreds of results, dating all the way back to 2016
Service stop automatically.
Hi, everyone. I start the Manageengine Service Desk Plus MSP service, but then the service stops automatically.
Gives error code: 10000 when executing C: \ Program Files (x86) \ ManageEngine \ ServiceDeskPlus-MSP \ bin> run.bat command
Please tell us
Grey screen when using RDP
Hello, when i get a rdp session to one of my servers through PMP, it shows a grey screen. Same when connecting directly through RDP. It is a VM running windows server 2019. Any solution for this? Thank you.
Postgres migration error during upgrade
Hello how are you? I hope it's ok. I am trying to upgrade from version "4.2 Build 14205" to the higher version. But I get an error during the process, the error is the following: Upgrade failed due to a Postgres migration error. However, you can continue
iPhone Enrollment Setup Not Working
We recently setup the Manage Engine MDM in our on-prem Endpoint Central. iPhones we purchase from Verizon automatically get put in the Apple Business Manager, which is set to automatically sync to the MDM server. I have had one successful user get through
Cannot able to Update Task Description based on Request Description/attributes
Dear All, I was following the Link Knowledge Base article to update the Task Subject and Description based on the Main Request Subject, Description and request attributes on task. While following the steps it update the Task Title but it won't update
AD AUDIT Plus fails to load
All other feathers of Manage Engine appears to work but when we attempt to load into ADAudti Plus we are greated with this screen.
OS Depoyer fails to assing static IP
I am attempting to deploy images via bootable USB. We do no use DHCP in our environment, so when booting in to WindowsPE we have to assign a static IP address. I fill in the requried information and click "Save" and get the following error "Static IP
Eventlog Analyzer export to CSV really slow..
Hi, I'm sure I'am not the only who noticed this.. Basically I am trying to export a search result about login event that is made up of about 2 million rows. Based on progress I see it should takes few hours to complete. How can it be so slow? Is there
Time zone setting issues
How do i change time zone in data sync time. I am from bangladesh/asia (+6) time zone, but it is not showing actual. Need to actual time with my timezone. Thank you
Updating Change Stage/Status Through API V3
Hi all, Have started using the API v3 for creating changes, and don't seem to be able to update the stage and status of a newly created change. I am using the following API: https://www.manageengine.com/products/service-desk/sdpop-v3-api/changes/change.html#edit-change
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