Change Week view wastes space and doesn't show all Changes
Please remove the unnecesary whitespace that is blocking all changes from being viewd without scrolling.
Asset Scanning -Prevent move to 'In Store' when user deleted.
Hi, We are having a problem with asset scanning moving assets to In Store when the assigned user is deleted. I'm unsure if this is a recent change (within the last year) as we never used to have this issue. It is affecting our audits, assets should only
Issue restoring data
When i tried to use command "restoreData.bat --dbmigration" to restore data of ManageEngine service desk plus it show error in duplicate value key
Another slow Monday
Anyone else noticing slowness, or is it just us? Our users are reporting slowness and various errors.
Need Cert for 6400 ADSS
I'm trying to upgrade our version from 6303 to the latest but when I try to install the 6400 update I'm getting a "Signature does not match with any available certificates" error. I downloaded the latest one but that doesn't appear to work for this build.
Performance / Outage
It seems that every Monday for a few months now SDP Cloud has been very slow. Today I am getting error messages, blank page loads, and every other type of system issue you can imagine. Any performance or issue is not ideal, but for me, we have a major
App Catalog never loads
Hello, App Catalog never loads on my devices. It just stays in loading apps screen...any idea? Thanks!
Active session in Service Desk Plus
After last update of the product we started receiving this error to the techntians Please let us know how to avoid it, and how to disable it. It is annoying and prevents us from using the system. thanks
Servicedesk Plus Standard 404 error
Dear, After OS update Servicedesk gives me this error I have restored licence file from backup but on every service start it gives the same error. As You can see the license is renewed i February.
Display Name Reverting to DNS Every Discovery
I have configured display names for each device I have in OpManager, however, every time there is a re-discovery or discovery scheduled run the display names revert back to the DNS. Is there a way to stop this from happening, and configure what it decides
Upgrade failed due to a Postgres migration error. 14600 to 14720
Good afternoon! when migrating from build 14600 to 14720, an error occurs when trying to upgrade postgresql to version 15.2 Upgrade failed due to a Postgres migration error. However, you can continue to use the previous version of the application without
ManageEngine ServiceDesk Plus 14.7 Build 14730
I get an error when I want to make incoming and outgoing settings as Microsoft Graph. I ran these 2 queries, they are attached. select * from incomingnewsserver; select * from outgoingnewsserver; I want to connect to the database and delete these settings,
Exchange Reporter Admin Audit Logs - X-Forwarded-For
Hi, We have enabled X-Forwarded-For on our load balancers and enabled this option in Exchange Reporter so now the OWA/ActiveSync logs show "realip" of incoming connections rather than the IP address of the VIP on the load balancer. However, we have also
Regarding OPM using SNMPV3 to monitor anomalies in Cisco switches
Hello，OPM ver：12.6.121 i use smnpV3 to monitor Cisco sw C9200L-24P-4G。The voucher is displayed normally, but the model cannot be displayed properly. Using V1 is normal.
Approval Link: Invalid Key : Key could have been changed manually or would have been an old one.
I am trying to send approvals to a distribution group so that any member of it can click the link to approve a request, but users get the following error when clicking the $ApprovalLink: Invalid Key : Key could have been changed manually or would have
Missing search results (Lucene index) after upgrade to 14.7 Build 14700
Hello, After upgrading ServiceDesk Plus from 14.3 Build 14304 to 14.7 Build 14700, we are now missing the vast majority of our Global Search results across all modules. Queries that previously returned hundreds of results, dating all the way back to 2016
Service stop automatically.
Hi, everyone. I start the Manageengine Service Desk Plus MSP service, but then the service stops automatically.
Gives error code: 10000 when executing C: \ Program Files (x86) \ ManageEngine \ ServiceDeskPlus-MSP \ bin> run.bat command
Please tell us
Grey screen when using RDP
Hello, when i get a rdp session to one of my servers through PMP, it shows a grey screen. Same when connecting directly through RDP. It is a VM running windows server 2019. Any solution for this? Thank you.
Postgres migration error during upgrade
Hello how are you? I hope it's ok. I am trying to upgrade from version "4.2 Build 14205" to the higher version. But I get an error during the process, the error is the following: Upgrade failed due to a Postgres migration error. However, you can continue
iPhone Enrollment Setup Not Working
We recently setup the Manage Engine MDM in our on-prem Endpoint Central. iPhones we purchase from Verizon automatically get put in the Apple Business Manager, which is set to automatically sync to the MDM server. I have had one successful user get through
Cannot able to Update Task Description based on Request Description/attributes
Dear All, I was following the Link Knowledge Base article to update the Task Subject and Description based on the Main Request Subject, Description and request attributes on task. While following the steps it update the Task Title but it won't update
AD AUDIT Plus fails to load
All other feathers of Manage Engine appears to work but when we attempt to load into ADAudti Plus we are greated with this screen.
OS Depoyer fails to assing static IP
I am attempting to deploy images via bootable USB. We do no use DHCP in our environment, so when booting in to WindowsPE we have to assign a static IP address. I fill in the requried information and click "Save" and get the following error "Static IP
Eventlog Analyzer export to CSV really slow..
Hi, I'm sure I'am not the only who noticed this.. Basically I am trying to export a search result about login event that is made up of about 2 million rows. Based on progress I see it should takes few hours to complete. How can it be so slow? Is there
Time zone setting issues
How do i change time zone in data sync time. I am from bangladesh/asia (+6) time zone, but it is not showing actual. Need to actual time with my timezone. Thank you
Updating Change Stage/Status Through API V3
Hi all, Have started using the API v3 for creating changes, and don't seem to be able to update the stage and status of a newly created change. I am using the following API: https://www.manageengine.com/products/service-desk/sdpop-v3-api/changes/change.html#edit-change
ServiceDesk Plus MSP Reports sent as Zip Files
Hi Team, I have created scheduled reports. The reports are sent as Zip Files Password Protected. In the privacy settings I have disabled File Attachment Password. However it still keeps sending reports in Zip Files and password protected. Not able to
Move Opsmanager from old server to new server
We plan to install Opsmanager on a new server and I need Opsmanger version 12.4 to install it into my new server since my old server used this version. Then I can backup at old server and restore Opmanager to the new server.
Global function doesn´t work
Hello, I tried to use a global function called “Create new request from main request” in the lifecycle when the main request is closed, but it didn't work, what did I do wrong? PS: It is worth clarifying that I filled the data requested by the function
Patch 38761 is installing Microsoft Edge Beta Version
Patch 38761 is install Microsoft Edge Beta Version and requires a reboot when the patch says it does not require a reboot
SDP telephony integeration :what's wrong with telephony integration ???
watch the attached video first hey guys I changed my Isabel telephony firewall settings . and telephone stopped working. When I attempt to access the settings by pressing the button, the page opens briefly (approximately 1 second) and then closes automatically.
The maintenance of AMS has expired. How can I upgrade the version?
Hello , The maintenance of AMS has expired. How can I upgrade the version?
AD Account Credentials No Longer Work
We have been using ServiceDesk Plus for years, no recent changes, and as of this morning all of the technician's AD based logins were showing as Incorrect Password and has everyone locked out. The local admin password is also no longer working, even after
$SurveyContent variable doesn't work in ticket-closure notification
I accidentally deleted the survey buttons from the bottom of our ticket-closure notification. Re-adding the $SurveyContent variable does not bring the "Satisfied" and "Not Satisfied" buttons back, therefore my users cannot complete a survey. In addition,
Prompt not matching the target server. Kindly check whether the given Command Prompt is correct.
Hi, Im new in application manager. I have 4 probe. i try to add centos linux monitor. When i try to my probe, there error message "Prompt not matching the target server. Kindly check whether the given Command Prompt is correct." But when i try to add
URL Monitor || Manage Engine OpsManager
Hello Experts, We have configured URL Monitor in ManageEngine OpsManager with the following settings: Monitoring Interval: 5 minutes, Timeout Value: 120 seconds, and Raise Alarm if unavailable for: 10 times. However, we are frequently receiving alerts
Guest Portal - Users seeing "non-auth" in "Assigned To" Field
Build: 14.6 Build 14600 We're currently setting up the end user portal for our org. Our users will be using a series of request templates to generate tickets. What we're seeing is that from the end user POV, the Assigned To field is showing up as non-auth,
Installation on Rocky9 linux
I've been trying to install PMP on Rocky 9.3 (with SELINUX enabled) but it does not work. 1) should it be installed as root ? under /root/ManageEngine/PMP/ ? Usually it's a bad idea to install under root but ok. You will have problems with permissions
Service Desk Server doesn't start after reboot Windows Server 2019 over MSSQL 2019
Good morning, My company already has an account in your Cloud that we have been using for years, without any problems. Now we want to perform a series of tests and configurations for a certain department of our group, and in this case we want to perform
SQL Server database cannot be migrated
Hello, Long story short, our ServiceDesk Plus database (Microsoft SQL Server) is essentially being held hostage, it cannot be migrated in any way whatsoever, all attempts fail. This is troubling since we're stuck on an unsupported (for our version of
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