error/bug when importing from AD - user gets overwritten
Running SDP V8212 (Windows with mysql) I have a technician John Doe with email john.doe@mydomain.com There is a second Active Directory account called HD_JohnD with email john.doe@mydomain.com each time we do an import from active directory, the technician "John Doe" is changed to "HD_JohnD. How can I prevent this? This is messing up our business rules. Wayne
Email template variables not working
When using variables in email, im getting the wrong info returned. The template for right changes is this: Your access role in Password Manager Pro has been changed to <b> %CURRENT_ROLE% </b> from <b> %PREVIOUS_ROLE% </b> and it takes effect during your next login. Your login details remain the same.<br><br>Click %PMP_URL% to login to Password Manager Pro now ! The result is this: Hi Password Auditor, Your access role in Password Manager Pro has been changed to Password Administrator from >MY PMP
"Personalize" not working in 9.0
Upgraded to 9.0 Build 9002. We use the "Personalize" option to add our names to the requests when we reply, and they are not being added since the update.
"Subcategory" not sorting
Using IE 10, we do not have the "Subcategory" option sorted alphabetically. This makes it difficult to find the correct entry. It was sorting okay in IE 8 and 9. We do not have the option to use another browser.
Server not starting
We have stopped receiving logs from our configured servers, and when I check the services on the server running EventLog Analyzer, I can see that the ManageEngine EventLog Analyzer service is stopped. If I try to start the server by running ManageEngine\EventLog\bin\run.bat I get an error stating, "Unclean shutdown of previous run. Failed to start the server. Please refer logs for more details." I'm not sure which logs I should be looking at to troubleshoot this effectively. Any help is appreciated.
Twitter Exception
Hi, I was going to implement twitter but i get a error "Sorry !.. Unable to contact Twitter service. Please check Twitter Settings : javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target" Every thing i google points to a issue with JRE SupportCenter\jre\lib\security file CACERTS Is this something you manage or is there some
Sorting search results clears results
Hi, I have just been searching through our system (Requests, Contacts, Solutions and Archived Requests ticked) and, because there were more than 5 Requests found matching my search criteria, I changed the sort results by option to Last Updated - Latest First. Unforunately, in doing so, all of my results (Archived Requests aside) disappear! Annoyingly, if I click either of the search buttons again, the sort results by goes back to its default of Relevance. Could someone please
Problems with Landing Servers
Hi ! Did somebody have success with the new 7.0 feature, landing servers, with telnet? Indeed, I have several problems with simple 1 hop setups : - in some cases, it logs in, and immediately, the screen is cleared and gets stuck with the line "authenticated to my_landing_server". - or I got the shell prompt, but when I type 'exit', then again the screen is cleared and gets stuck with the line "authenticated to my_landing_server". Does this new feature works for you? Cheers, LD
Attachment with two consecutive spaces in filename are not forwarded with IE
Hey there, we encountered a problem in a rather special constellation. If a request comes in with an attachment that has 2 consecutive spaces in the filename, it cannot be forwarded with Internet Explorer. The forwarded mail does not include the file, the conversation shows the attachments but clicking on them opens an empty file. The database entry shows that the "new" filename only has a single space. the file created in the fileAttachments/conversations-folder has size of 0kb and has a single-space
More false positives on Win 7 + SP1 (x64)
This morning I found three more false positive detections in Desktop Central 8 (80354) on all 142 of our Win 7 + SP1 (x64) Enterprise workstations: Patch ID Bulletin ID Patch Description 500029 SP-013 MS Office 2003 Web Components SP 1 98951 MSWU-631 Security Update for Win 7 x64 (KB2861855) 11958 MS12-036 Security Update for Win 7 x64 (KB2685939) They hadn't been showing as missing yesterday; updated the vulnerability DB overnight. I downloaded the three patches
iTune_11_x64 deployment to Win 7 64 Fail with Incorrect function
Dear All would like to check if anyone have the same issue? The error message I got is incorrect function. I'm using the template without any additional changes. What does that meant?
HyperV guest discovery failed after update to 11.1
Hi, I recently upgraded to the version 11.1 of OpManager successfully. Everything seemed ok but I noticed a day or two later that it isn't picking up any of the guests on our HyperV servers. I have tried rediscovering and deleting and re-adding but none of these have made a difference. VMware hosts are still working fine.
Mail fetch no longer working
Mail fetch is no longer working since upgrading to 9000 I can stop and start the mail fetcher and it verifies the mail server connection and says it is successful, but it does not attempt to fetch any mail. If I restart the server, it does one mail fetch successfully and does not do anymore. Please help!
network scan returns ip adres
When i'm running a network scan to discover new- and scan existing printers. The asset name shows up as a ip-adres, but i want the hostname from the printer as an asset name. Even the printers who are already in SD are also shown their asset names as ip adres and hostname, so then there are 2 of the same printer in SD. PS, workstations are having that problem to. kind regards, Jeroen
Requestors
I have the Service Desk Plus and requestors are loaded into the software via the active directory. However when a user is deleted from the active directory it does not remove them from the Service Desk Plus requestor list. IS there a fix for this problem?
Problem using Frequently Asked Report (Query Report)
I used to get this kind of error where the syntax is default by the system: Can anyone advise. Tq org.postgresql.util.PSQLException: ERROR: syntax error at or near "'Total Number of calls created'" Position: 442 at org.postgresql.core.v3.QueryExecutorImpl.receiveErrorResponse(QueryExecutorImpl.java:2102) at org.postgresql.core.v3.QueryExecutorImpl.processResults(QueryExecutorImpl.java:1835) at org.postgresql.core.v3.QueryExecutorImpl.execute(QueryExecutorImpl.java:257) at org.postgresql.jdbc2.AbstractJdbc2Statement.execute(AbstractJdbc2Statement.java:500)
Java heap Space out of memory - unable to upgrade, or back up our database
Hi Guys, I made a post some time ago about Java Heap Space out of memory issues on our SDPlus server but didn't follow through on the issue. Whats basically happening is we are unable to update SDP 8208 to any later version due to the below error from the Update Manager. java.lang.reflect.InvocationTargetException at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown
Notifications bug?
When you click on the notification bell icon it gives you code information, is this a bug or intentional?
Problem after upgrade can't rollback to 8217
Hello The Problem started when I tried to migrate to version 9.0. Upgrade ended up with an error and i could not run the application. I had to go back to version 8217. I have uninstalled Service Desk from the server, I changed the name of the directory, I downloaded version 8217. After installing I and logged in as an administrator. I restore the database but there is a problem with starting the application! Run.bat command returns: AdventNetServiceDesk [FAILED] When you run startSDP. bat window
Update to ServiceDesk Plus Administration Documentation
The "Link Requests" page in the SDP Admin Guide references id numbers that do not exist in the screenshots.
ME MDM Does not download or accept MDM Server Name
Hi, We have recently configured MDM for Desktop Central. I can enrol a device either by email or auto enrolment fine without any problems. The app catalogue downloads onto the phone and information is passed back to the console with no problem. When we push the ME MDM app via the App catalogue the app downloads but does not populate any of the server, port or email fields. More importantly when I try to manually enter these details I get a warning stating "Error You are not authenticated
ManageEngine Plus Servicedesk Outbound emails issue
Dear Geeks, I am facing an issue with respect to auto reply of ManageEngine Service Desk. internal emails (from same domain) are working fine and replies are being received where as external emails are not receiving auto replies . I had verified that there is no such limitation or configuration installed on exchange end. Any help regarding thiswould be highly appreciated.
Dell PowerConnect 62XX MIB Problem
I am trying to compile Dell PowerConnect 62XX MIBs for upload in OpManager. I have used two MIB compilers and received the following error when I attempt to browse the MIB: Error parsing MIB:FASTPATH-SWITCHING-MIB.smidb Exception while loading MIB:Not a valid MIB file : C:/MANAGE~1/OPMANA~1/./mibs/FASTPATH-SWITCHING-MIB.smidb I will attach the MIB files that I downloaded from Dell for my current firmware version (3.3.5.5). Thanks, M. Hutter
java.exe*32 using 100%CPU
I have ServiceDesk Plus installed on a Windows 2008 STD Sp1 server with a SQL Server 2008 R2 back end. the version on ServiceDesk is: 8.2.0 Build 8208. Now this server is a colne of production which will be used to test our upgrade process. Now when I start the ManageEngine ServiceDesk Plus service the java.exe*32 service take 100% cpu. The application runs for around 10 min then it stops. In production when the service ( ManageEngine ServiceDesk Plus ) starts the java service only uses around
Specialist's last name changing
Good day! A girl has a role of specialist in SD She married and changed her last name. We have changed her credentials in AD. Now in SD she has 2 user accounts - old, where she is a specialist and new, where she is a simple user. Why changes in ActiveDirectory did not apply in SD? SD build 8.217
Bluescreen failure when USB is blocked
Hello We have 160 Windows 7 and 150 Windows 8 ( 10x Windows 8.1 ) Clients and the software deployment works very well. Now we would like to deploy the usb security on user and client sites. With Windows 7 it works good, but on Windows 8 (8.1) Clients after reboot or deploying it shows a bluescreen (sad smily) with no error message or code. Is this a whole problem with desktopcentral and windows 8 or still a config which i must set correctly? So i only use the assistant to block all ports on the clients,
Memory utilization in SDP 9
Hello, I performed the update to version 9 of the SDP. Now server memory is at 90% all the time. The java.exe process uses 3.5 GB for a server with 4GB Need urgent help. Thanks in advance. Newton nbrandao@ipt.br
"Password is in sync" when the target is not in the DNS
Hi, We are using PMP build 6903 (also tested with PMP 7000) and I found a very annoying bug: Password verification with a non existent DNS name always succeed How to reproduce: 1- setup a linux or solaris resource. 2- setup password sync 3- check that passwords are in sync 4- NOW, edit the DNS Name of the resource and put something that is not in the DNS 5- start a 'verify password' 6- => Bug: PMP says that password are in sync, but it has not actually checked, since connection was impossible.
The search function in the reports does not work
I am on the latest version of ADSelf-Service 5041. For some reason searching in any of the field in any report always returns nothing. The report itself is populated, such that users are shown and I can export, but when I use the 'Quick Search' it doesn't return any data, even if it matches the users shown just below. Thanks for the help! Daniel
Update Vulnerability DB fails
I had to fall back to a backup of our Desktop Central server, version 80001 (July 2012). I applied successive service packs and releases to bring it back up to version 80262, and I reapplied the new license file so that it's registered through July 2014. Things are almost back to normal, but when I try to manually "Update Vulnerability DB" the process runs, getting to the point of downloading patch SQLs (successfully) and then syncing security updates (fails after a couple of minutes). I tried
Unable to deploy software using delayed deployment
Hi, Build 80347. As soon as I tick "install after" and fill in a date/time I am unable to click Deploy, Deploy Immediately or Save as draft on a software deployment configuration. The buttons do nothing. The same function "install after" is working fine in the Patch Management section. Any ideas? I want to install some software packages after 8am tomorrow. Thanks, Dean
Build 80339 - Configuration save with failed targets not working
Since this update, I create a Configuration for e.g. a Software Deployment and then run it. If I then save as a new Configuration with failed targets, it doesn't populate the selected target area
SLA based in Service Category does not works!!
Hi Friends I have a question for you. At this time, We have installed SDP V 9.0, and we are trying to organize all the workflows and services. We have a Service Category named Applications, but when we try creating a SLA based in Service Category, the associated request don't has a SLA assigned. How can we fixing it? The goal is getting that created request through Service Catalog takes the SLA from Help Desk Customizer, but no take it from the SLA Service. Thanks for your help. Regards
Upgraded from 8.1 to 9.0, still stuck at max 2 technicians
We performed an upgrade of the free version of ServiceDesk Plus 8.2 with a max of 2 technicians, installing 6 service packs to bring us up to version 9.0. The purpose of the upgrade was to increase the max technicians from 2 to 5. After the upgrade, the software still shows a license for 2 technicians, and when trying to add a 3rd technician, the software does not allow it. How do we get the maximum to bump up to 5 technicians? Thank you.
Remote Shutdown - Schedule Shutdown - Task Details failed to display
Dear ManageEngine, I'm receiving error after upgrading to build 80332 for Tools > Remote Shutdown > Schedule Shutdown. When i click in Task Name, the Task Details failed to display with error : [ServletException in:/jsp/tools/remoteShutdownTaskDetails.jsp] java.lang.Exception: ACColumnConfiguration vs ACTableColumns mismatch. Column name is Resource.NAME' Please advise and thank you for your support Wiwin Adriansyah
UIpdating to Build 80339 breaks all my configuration
We are running DesktopCentral Build 80339 on Windows Server 2008 R2 64-bit. Since updating from Build 80332 to Build 80339, all Configurations no longer work. All Software Deployment packages were manually created without using a template. All configurations are packaged as follows: - - Configuration Name - - Installer type - - EXE or MSI Package Name - - Operation type - - Scheduler Settings: Install after: Time / Date - - Deployment Settings
fortigate 300c syslog to opmanager failed.
Hi experts, I have issue for opmanager 10 to receive syslog from fortigate 300c. I already do a wireshark on the opmanager server and i can see the syslog information coming in. But when i do a live syslog viewer, I don see any information coming out, anyone have the same issue. ? wireshark trace =========== [root@vas-opmanager ~]# tcpdump -v -s0 udp port 514 tcpdump: listening on eth0, link-type EN10MB (Ethernet), capture size 65535 bytes 09:48:23.818481 IP (tos 0x0, ttl 63, id 65410, offset 0,
Software Repository: Invalid location: Access is denied.
Hi Guys, I'm trying to change the software repository location to network share, but I'm getting "Invalid location: Access is denied". Network share has "Read" permission for Everyone. However, if I change Everyone permissions to Full Control then it works fine. I've even tried giving Full Control to Domain Users but still no success. Only Everyone with Full Control works fine. Any help please? Cheers
Issue with Request Closing Rules and Worklog ticked
We set the WorkLog mandatory in Request Closing Rules for incidents, so that our technician HAVE to document the work that they have performed. Often, a request will include 1 or more tasks, and technicians will create worklogs associated with those tasks. The system does not recognize worklogs that are assigned to tasks within a request and will deny the close attempt by a technician, telling him that no worklog exists. As a workaround, in those situations, the technician has to create a dummy worklog
error patching server
I have scanned a server and chosen to deploy updates. When trying to apply the configuration (or even add another target) I get the following error: "Exception occurred while processing the validateTarget !!!!" Server is running the correct agent and patch scan works fine. Build 80347 Any ideas? Thanks, Dean
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