when printing a ticket all conversations show up
Hi For some reason when i try to print a ticket to see the description what the user wrote i must choose to print conversations as well. If i choose that option then all the automated system emails print as well which we dont need and probaly no one wants to see. Is there an option to just print tickets details WITH the descriptions and not the automated emails. Thank you
Rearm Value Monitor Folder
Rearm value I enter is less than threshold value. I still get error message as attached. this is to monitor folder receiving constant files and process into database
Wrong SLA Notification Receiver on Change Management
Hi, Can you please assist me on figuring out the wrong notification that the service desk is sending. What happen is that the change owner is not receiving notification before the violation, instead it’s sending on different technician randomly that belonged to their group (i.e. application team, network team). This was triggered upon associating change request to projects. Version: 9117 Thanks, Rowell
Virtual Microsoft Windows 2012 r2 clustered installed SQL server (High Availability) monitoring by Opmanager
I have virtual Microsoft Windows 2012 r2 clustered installed SQL server 2012 (High Availability) monitoring by Opmanager. Issue Opmanager shows only one of the server online and second server status shows as critical while both of them are online and running If I restart offline server status change on op manager first server goes offline and second server status updates from critical to online for some reason opmanager is detecting only one server as an active server
ManageEngine Servicedesk Plus sees chrome as mozilla 1.3 <
I get this warning when ever the editor is used in manage engine service desk plus. is there any way of getting rid of this issue as it is extremely annoying.
ServiceDeskPlus MSP build 8313 migration from MS SQL to PLSQL
Hi, We are migrating our ServiceDeskPlus MSP database from MS SQL Server 2008 to PostgreSQL 9.4.5. Out SDP build is 8313, it is running on Windows Server 2012 R2 standard. Unfortunatelly, SDP service cannot start after new PostgreSQL server is set up using changeDBServer.bat. The following is logged in ServiceDeskPlus-MSP\bin\wrapper.log file: INFO | jvm 1 | 2016/02/03 12:13:08 | Trying to start PostgresSQL server failed ERROR | wrapper | 2016/02/03 12:13:09 | JVM exited unexpectedly. STATUS
Large number of CC Emails and Screen Width
When a request is emailed in that includes a large quantity of CC'd emails they all remain on a single line rather than adjusting to page width. This causes issues when trying to use the UI and needing to significantly scroll horizontally to reach certain selections, such as the edit button for Request Details. This should automatically wrap text to fit the width of the browser window rather than causing a scroll bar.
Costume Script Is Not Working Properly
I tried to use the Field & Form Rules Features to set a set of task once you edit the ticket. First Attempt Scenario: I set the Condition as On Field Change and Technician is "Ralph" Execute Script Set TaskTemplate1 Result: When i click on the single ticket and click on edit. then change the technician to "Ralph" the TaskTemplate1 is successfully added. Second Attempt Scenario: I Tick the checkbox on multiple tickets then click on Action>Edit Request change the technician to "Ralph" Result: All the
Business Rule to change status is not applying
Attached is a screen shot showing a business rule I created to change the status of requests to "On Hold" if they of request type "Feature/Request". We want this to be placed on hold so they can reviewed by management for each department at a later time. The rule seems to work intermittently and I haven't been able to determine why it would work for some requests and not others as they all seem to fit the defined criteria.
New request opening through email - not working
Hello, I am new on this forum so my apology if I'm not asking on the right thread. So, I am having problem with my manageengine service desk, particularly with request creation through email. Everything was working fine until today. I've tried to restart server, mssql... I can see that mails are forwarding to mail account that is designated for request creation. It would be wery kind from you if you could point me where to look for the problem. Thank you in advance.
Asset is not visible in request anymore
Hi! After upgrading to the version of SDP, where assigning multiple assets to a request was introduced - I noticed that associated asset is not visible in Request Details view. See screenshot: However if I click Edit button in the upper part of this View - I can see that the asset is assigned to this request: Also I noticed that if I search trough the requests and include this asset's name as a search parameter - no requests are found (like if no requests had that asset assigned): At the same time
Erroneous notifications about request unassigned within group
When handling a request, we often assign it to a specific technician and group in one step. ServiceDesk Plus then sends out an e-mail notification to all the members of the group stating the the request is unassigned within the group. When every member of the group responds by viewing the request, they see that it is in fact assigned to the one intended. Peeking inside for a possible cause, history shows a sequence of property changes with assignment to the group assignment before the technician
SDP MSP won't start after upgrade to 8316 [Solved]
Hi, I just upgraded my SDP MSP to 8316 in order to get JRE 1.7 but now my SDP MSP is not coming up and got stuck at application layer and millions of dots front of it! I just realized you took off that update from your website as well! is 8316 problematic?! if yes, please remove the full version of it as well (Full download has same issue and its 8316)! otherwise please help me to fix it. Thanks, Fix: - Turn off service for SDP MSP - EndTask postgres - EndTask Wrapper.exe - EndTask Java then open
Special Characters not being imported correctly
Hi, I am currently modifying some user account information and there is a é in the text when I go to import throught CSV import I get a weird character in the place of the é. When I check the Active directory once imported I have a � in it's place. I currently have the newest build 5240. Here is the CSV file This is what I get in ADManager I have a lot of users that I need to modify and I would appreciate for this to work. Thank you
sdp.settings.filepathexists.error
Hello. I download a Standart Free version of ServiceDesk Plus. (Version 9.2 Assembly 9200). System is installed on Windows 2012 Std RUS and MS SQL Server 2012 RUS (Windows 2008R2 RUS). Collation of DB SQL_Latin1_general_CP1_Cl_AS. When I changed the configuration in web menu or I configuring users settings in the system parametrs, I get an error sdp.settings.filepathexists.error. What is it? Where i see the logs. Help me please.
config alarm can't show option "Apply to similar monitors"
I using application manager version 12500. I config alarm for cpu, memory, disk, available,... . but i can't find option "Apply to similar monitors" in Configure Alarms.
License not working after server and Java upgrade
Upgraded the host server to win2k8, upgraded Java to the latest version. Now, the server is giving me invalid license file errors on startup, but we just relicensed in October 2015 for another year. Any assistance is welcome.
Adding Payment for purchase order
When entering a payment to a purchase order, it doesnt actually add one: Clicked Save In this case, its not the full payment, but vendor sent multiple invoices at different times, and I wanted to pay this one now. When I get this prompt I click cancel, because I dont want to notify anyone. Then I see no payment: Even if I modify the notification portion (click OK and fill out that form), it doesn't add it.
Unable to Access jarfile .\classes\OpManagerStartupClasses.jar
Dear All, I m not able to access my ManageEngine OpManger and below error is the screen shot of that. Tried updating java as well but same java virtual machine launcher issue continues. It was working fine earlier, all of a sudden happened, any suggestion to come out of this. Thanks & Regards Mohamed Irfan
Embedding Youtube Videos in Solutions
Hi, As of now, It is not possible to include HTML content because we don’t have Insert HTML option in Solution Editor. I can manage to get the Insert HTML option by changing some of the parameters in ze_init,js file. Now i have a real issue. If i'm trying to include the iframe code then SDP removes the iframes from description. <iframe width="560" height="315" src=“XXXXXXXXXXXX" frameborder="0" allowfullscreen></iframe> Embedding Videos in Solution is the basic feature for any helpdesk system. I
Unable to Edit E-mail Id(s) to Notify
We have had several issues where users put incorrect information in the E-mail Id(s) to Notify field. This makes it difficult to close the ticket. Is there any way to edit this information so the bounce back email doesn't keep opening the ticket? Thanks, Brian
Not able to add multiple managers after creating distribution group using ADManager
Hello, I created bulk distribution lists using the following attributes: name sAMAccountName groupType mail targetAddress proxyAddresses msExchAdminGroup mailNickName displayName managedBy However, when we added more managers in exchange, we received the following message: "To save changes on object "", the object must be upgraded to the current Exchange version. After the upgrade, this object cannot be managed by an earlier version of the exchange management Tools. Do you want to continue
login page
Hi I cannot customize my login page. I upgrade from 9112 to 9115. but when i create custom\login\custom.html it can not read by server and the old login page shown. I remove the old customized login page in "C:\ManageEngine\ServiceDesk\applications\extracted\AdventNetServiceDesk.eear\AdventNetServiceDeskWC.ear\AdventNetServiceDesk.war" but not occure any changes. Please help me Thanks
Upgraded from 9115 to 9121 and am no longer an admin
When I log in now, I am just a basic user and can not restore functionality. Not sure how to proceed.
Issue with formatting when copy & pasting
Hi, When copying and pasting blocks of text from MS Word or Outlook into Service Desk Plus, the formatting looks terrible. Mostly the spacing is affected, but when using bulleted lists or numbered lists, they are chopped off the left hand side of the text editor box. For example, from the source text (in MS Word): Pasting directly into an Announcement in Service Desk Plus, the formatting breaks: After stripping out some of the CSS on the Announcementes page, you can see the bullets and numbers actually
Can not associate a request to a problem which was created in the service catalog
(Post relevant to ServiceDesk Plus build 9120) Hello It is not possible to associate a Service Request to a Problem. It works for Incident Requests. It is possible to associate a Service Request to a Change or a Project. So this must be a bug? Regards, Markus
Rest API CMDB problem
Hello Im trying to fetch information through the Rest API but im havving trouble the XML <API version="1.0"> <citype> <name>Database Server</name> <criterias> <criteria> <parameter> <name compOperator="IS">Asset State</name> <value>In Store</value> </parameter> </criteria> </criterias>
Forward function not working
Hello, We have two BU's set up, on one of them the Forward function works as intended. However on the other business unit, when pressing the Forward button it doesn't include the text from the mail I am trying to Forward.
Problem Updating Password Manager Pro
I am currently using Password Manager Pro version 8.1.0 (Build 8101). I recently noticed there were three updates which we could apply, which I was planning on completing last night. I have completed updates previously so was confident this would work. Update "8100_8101_8102_to_8200" was downloaded and ready to be applied, however I ran into issues when attempting the update. Upon running 'Update Manager' from the <PMP>/bin folder and selecting the ppm update file, I received a message saying that
check sum validation failed
hello, I got this error when downloading a patch Patch : 101894 successfully downloaded but check sum validation failed.Ensure that Proxy/Firewall configuration does not restrict downloads from the domain http://download.microsoft.com. this is the only patch that failed to download and I can get to the site with with out error
Reply to email submission includes the original destination address
We receive emails to multiple email addresses like support@ourcompany.com and services@ourcompany.com. Scenario Requester submits a request email to support@ourcompany.com. When we open the request and try to reply to the ticket the to field has the requester's address but the cc field has our company address, support@ourcompany.com. I can't find any setting to stop this from happening or any setting that would cause this. This is causing problems when we go to resolve the ticket. The ticket
pmp 8.3 can't add accounts <\/b><\/td> 1<\/td><\/tr><\/table>
Trying to add accounts after upgrading to PMP 8303 (latest version) and get the following errors Any ideas? <\/b><\/td> 1<\/td><\/tr><\/table>
Issue with SelfServicePortal
Sometimes, SelfServicePortal doesn't open and I receive an error message, this happen specially on XP any suggest? Thanks Stefano
Show Variables Content in Notification Rule Mails from Service Catalog Additional Fields
(Post relevant to ServiceDesk Plus build 9120) Hello It would be very useful if I could include variables in the Notification Rule Mails which I created in the Additional Fields in the Service Catalog. It works fine for the Incident-Additional Fields but not for the Service Catalog Fields. Could you please add this as an important Feature Request. Regards, Markus
Cannot generate report in ServiceDesk Plus V9.1
Dear, ServiceDesk Plus Team I'm now using Service Desk plus 8.2 and trying to upgrate to version 9. The setup probably work fine but I found some problem in my Ubuntu 15.04 X64 with progreSQL Server. When I generate any report in my testing server, the result of its show below: Dear user, Unable to generate the report, So please contact servicedesk support for further assistance to resolve the issue and forward this mail and support file(s) to support@servicedeskplus.com Error Trace
Custom Script in Version 91122
Hi, after updating to the newest version (91122) it is not possible to select a computer or computer group for a custom script. The choice of type for the target is greyed out and limited to Remote Office or Domain (see screenshot). I am using firefox (newest version) with windows 10. Any ideas? Thanks, Juergen
error 100
I'm seeing this in the windows logs. ../mysql/\bin\mysqld-nt: Can't open file: 'syslog_hr_trend.ibd' (errno: 1) For more information, see Help and Support Center at http://www.mysql.com. and in the err log. the error log is a few gigs in size because of this. Any thoughts on how to fix the error? 160106 13:44:53 [ERROR] ../mysql/\bin\mysqld-nt: Can't open file: 'syslog_hr_tre nd.ibd' (errno: 1) 160106 13:44:53 InnoDB error: Cannot find table eventlog/syslog_hr_trend from the internal data dictionary
Connection refuse on Eventlog plugin
Hi, I just install the plugin Eventlog on Opmanager. when i go to the Tab "Log analysis" i get a connection refuse page. When i run the run.bat i get this : Problem while Starting Server System going to Shutdown --- received process interrupt Shutting down the JVM now! java.lang.NullPointerException at com.adventnet.mfw.Server.updateStatus(Server.java:705) at com.adventnet.mfw.Server.shutDown(Server.java:790) at com.adventnet.mfw.Starter$1.run(Starter.java:579) Any idea
Remote Control Missing in SDP
Hi, The remote control tab is missing in asset details in our SDP. Agent and RDP both ticked in remote control tools in admin tab. Running SDP and Desktop Central. Desktop Central is correctly syncing workstations to SDP. Tried to post this yesterday but it vanished? thanks Dan
No more attachment in admin mail for Password Reminder
We are using SelfServicePlus for password expiration warnings. Since Update to latest 5309 the admin address is missing the report as attachment (no matter if HTML or PDF is selected). Is this a known bug?
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