Issues with the Copy Rules function, 9335
We're just in the process of upgrading to 9335 (from 9221). I'm happy to see the "Copy rules" function in Field and Form, Rules has been improved. For example, in 9221 if you wanted to copy a rule to another Incident template, as it was a drop down you could only select one template to copy it to. In 9335 you have the option to multi-select as many templates as you like: However, there are still problems with this: 1) It seems there is no option to overwrite an existing rule if it has the same name:
Editing Asset Product List
Somebody try this that uses single sign on. Goto Admin, asset management,, products and try to edit an existing product. Gets a fail popup related to SSO. This is why SDP is getting extremely frustrating to work with. Its so bug ridden is making it difficult to justify staying with this product.
Trash does not delete
Trash does not empty automatically every 24 hours as stated. We have over 200000 tickets sitting in trash.
User received error "Error occurred while loading input into DataBase" when trying to add a worklog
I have a technician that received an error when trying to add a worklog entry. He tried 4x before it finally took. In the meantime, he had contacted me and I was able to log an entry into the worklog of the same ticket without any issue. When I viewed the System Log Viewer, there were no entries related to this error. Is there a way to set the logger level higher inside the System Log Viewer so that errors are reported & easily viewed? I did create a support file after the issue happened.
OnDemand running really slow.
When trying to browse, we are hanging up, or updating and/or saving tickets. It's taking 30 seconds to a minute to save. I've verified with the OnDemand status site that everything appears to be up. Is a large upload occurring?
Unable to edit Custom Groups.
I had created Custom Groups dynamically based on the machine names. Later on when I want to add one more criteria so that kind on machines are also added to the Custom Group, I am not able to edit the group. It seems the only option is to delete the group and recreate it which is a tedious task as I have a lot of such dynamic custom groups.
No scrollbar in various admin areas
Since upgrade to build 9700 we have an problem in various admin areas, e.g. on the General Settings -> User Managment can not see the save button and we don't have an scroolbar. Tested with Firefox and Chrome.
Cisco reset/change password via SSH is failed if 'enable' is OFF
issue there is if “enable” is OFF
SDP service not starting after reboot
Just rebooted my server, and the service wont come up. this is what i see in the logs. 19:46:11:447]|[05-29-2018]|[SYSERR]|[INFO]|[1]: java.lang.Exception: Exception while initializing DB.| [19:46:11:447]|[05-29-2018]|[SYSERR]|[INFO]|[1]: at com.adventnet.persistence.PersistenceInitializer.initializeDBAndPers(PersistenceInitializer.java:353)| [19:46:11:447]|[05-29-2018]|[SYSERR]|[INFO]|[1]: at com.adventnet.persistence.PersistenceInitializer.initialize(PersistenceInitializer.java:327)| [19:46:11:447]|[05-29-2018]|[SYSERR]|[INFO]|[1]:
Report Request - Adding fields to a Template query report
I have a report that lists all of our Incident Templates, their created date, and what the Resolution is pre-filled as: SELECT rtl.Templatename "Template Name", longtodate(rtl.createdtime) "Created Time", rtf.Resolution "Default Resolution" FROM RequestTemplate_list rtl LEFT JOIN RequestTemplate_Fields rtf ON rtl.TEMPLATEID=rtf.TEMPLATEID ORDER BY 1 I need to add the following fields into this, and I'm not sure how. Request Type Mode Impact Urgency Priority Could somebody please amend my report
Automatic field change
Hello I am trying to automtically set the value in a field in a incident request. I have a template called Services with the additional fields Cost and Revenue and I want to automatically calculate the field Profit. I am not able to do it in the SDP on Demand version. In the local version of SDP I used a script on Form rules section of the template but I can't find where to right a script and where to place it on the on Demand version. Help would be appreciated. I attached a picture of where the
Automatic field change
Hello I am trying to automtically set the value in a field in a incident request. I have a template called Services with the additional fields Cost and Revenue and I want to automatically calculate the field Profit. I am not able to do it in the SDP on Demand version. In the local version of SDP I used a script on Form rules section of the template but I can't find where to right a script and where to place it on the on Demand version. Help would be appreciated. I attached a picture of where the
Issue with Mail Fetching stopping
There were two cases since we upgraded to 9404 where mail fetching has stopped for some reason. It seems to happen after the application sits over night - we come back in in the morning and there are no emails being pulled. It's hard to tell in the logs when this happens since the logs are normally overwritten themselves by the time we get in, and none of the logs are referencing mail fetching like they normally do when fetching is running.
Problem with the email setup
Hello, I am testing ServiceDesk Plus, I have a problem with the email setup: Error: Email Settings saved successfully. Could not find valid certification path to the requested destination, therefore please set up to implement Trusted Security Certificate/Self Signed Please your help with error message, Thanks Erick Gamboa
Passthrough authentication not working with a server alias
I've recently enabled passthrough authentication on our SDP instance (9.3 build 9300) and whilst passthrough authentication works fine when I browse direct to the server name, when we use the DNS alias for the server (a *much* friendlier and easier to use name) I either get a pop-up asking for my username and password or get redirected to the logon page. Is there somewhere in the configuration that I can specify a URL alias so that passthrough authentication will work using this URL?
Manage Engine Service Desk Plus Zoho Reports Integration - Sync Failing
We have an on-prem installation of Service Desk Plus, however the Zoho reports integration has stopped syncing. The status says failed and it will not allow us to edit any of the details or run a resync. Attached is the support file created from the service desk.
More compatibility issues
Hi all, I am getting yet more compatibility issues with OPMan and it is starting to become very frustrating. Last week I had to upgrade to the latest version because of Flash Compatibility issues with Business Views of Maps and now, I've noticed a scroll bar has appeared on the right hand side of the view when I'm looking at a device. This occurs no matter what browser I'm using - see attached image. Can you please advise?
Put back "Next Run" column for Automated Patch Deployment
The "Next Run" column has to be put back in the dashboard for Automated Patch Deployment. I've created tickets about this that have been ignored. It was removed when the patch deployment schedule was changed. This is unbelievably inconvenient. It would be fine if you have 1 or 2 scheduled patch deployment schedules but I have a complicated Automatic Patch Deployment setup. Servers that can be patched and rebooted, servers that can be patched but not rebooted, servers in clusters where one server
Cannot edit or delete a "Target computer(s) domain)"
How can I edit or delete a "Target computer(s) domain)", i can only find the option "Add Domain" in Desktop Central, OS Deployment, Deployment templates?
Cisco reset/change password via SSH time out
Hi, I have a problem with reset/change password on Cisco IOS resource via SSH - "Error occurred while changing the password. Activity logs : Timed out". This problem is always and independent of 'enable' is on or 'enable' is off. But via TELNET reset/change password is OK. What is a cause of such behavior? How I can fix it?
Status Change Query
Dear Community, I'm looking for a query to count how many times a request has been re-opened. I'm not sure if it's possible. Really appreciate your help..
Editing "Description" field
Hello. I am managing an exisiting installation of Desktop Central 10.10.152. I see a field for "Description" but cannot find a way to edit it. Any help would be appreciated.
Worklogs showing html tags and titles are showing wrong formatting since 9303 to 9403 upgrade
Since upgrading to 9403 all of our old worklogs are showing line break html tags i.e. <br />. This doesn't seem to affect new worklogs added. Also, titles are being shown using HTML character codes: e.g. "Upgrade ManageEngine from 9303 -> 9404" now shows as "Upgrade ManageEngine from 9303 -> 9404". So the greater than character is being displayed as HTML character code. This wasn't the case before the upgrade.
SD pages not loading
After updating to build 9408 when I trie to connect to SDP i just have back a blank screen whatever browser I use (Explorer, Chrome, Firefox) Can you help please Antonio
Issue with Scribble Pad saving 9404
We just upgraded to version 9404, and when opening the scribblepad, then closing it, it comes up with an Internal Error popup. The Server logs show a few common things, most of it is like this: [20:16:59:954]|[05-10-2018]|[com.manageengine.sdpod.v3api.message.EntityMessages]|[SEVERE]|[169]: Unknown Error in v3 api| java.lang.NullPointerException Followed by a long string of Java error outputs.
Issue with "Scribble Pad"
Hi, When I close the "Scribble Pad" window, I get an "Internal error" error message. Log file with exception is attached. SD 9.4 build 9407 update: SD running in HTTPS mode
SDP and DC integration issue
Hi. We use SDP build 9402 and DC build 10.0.189 SDP started with http protocol and port 80 (see Capture-TrayIconInfo.xml.PNG attachment), but we set redirect to https protocol and 443 port (see Capture-server.xml.PNG) It's work fine. When user typed http://hostname in browser, it redirected to https://hostname Integration DC with SDP work fine. (see Capture-DC-to-SDP.PNG, where we set SDP hostname, https protocol and port 443). Integration SDP with DC work fine last time with https protocol and port
Default font changed after upgrading to 9404
We were on 9403 previously. Yesterday, we upgraded to 9404. The first thing I noticed is the default font has changed on new tickets, resolutions, etc.--anything with the HTML editor. Previously, I felt the font was Verdana; now it appears to have changed to Serif. Please see attached image.
Agent upgrade
Hi, After selecting all workstations with older agent versions and clicking Upgrade from Actions window nothing happens - progress windows stays in 0 success/fails state. I have tried to do it from different browsers and with different accounts - same result. Also rebooting machine doesn't help. Thanks in advance for every suggestion.
ADSelfService Plus and Citrix 7.6 XenApp Farm
I was wanting to reach out to the community and see if anyone has gotten this tool to work in their Citrix Farm? Any assistance and or tips would be greatly appreciated. I would like to have the option to reset the password via the receiver and the storefront web page if possible. Thanks Chris
APP open solution menu has break out ON CELLPHONE huawei
APP open solution menu has break out ON CELLPHONE huawei
ADSeftService Plus remote create multi services PAExec-[ID]-[ComputerName]
Hi everyone, As I mentioned above, When I monitor my AD servers, I dectected ADSeftService Plus very multi services likes PAExec-[ID]-[ComputerName], Can you explain me about these services? Thank you very much. Regards, Asrui
Incoming Call Popup
I am testing the CTI integration as it is something I am considering buying, but I have an issue. When a call comes in and you click the 'Log Request' link in the 'Incoming Call' popup it opens up the new request form with the user's information filled out, but it does not set the 'Mode' field to 'Phone Call'; you have to manually switch it. When requests are created through the other methods, email, webform, API, the mode field gets set correctly. I tried removing the field from the template but
Custom script
hi help me I want to run a script that changes the site and the author of the ticket. Run it will be the trigger.
Unable to add screenshots and attachments to request
Hello, Recently we had to move our database over to a new hard drive on the DB server. Since then the users haven't been able to add screenshots to Description/Note fields or attachments to a call. Is there a config file somewhere that needs to be redirected to the new DB location? Many thanks, Lisa SQL DB
Clients and templates
Dear. I have a problem with the permissions to see the templates with the clients.
I need to know if there is a possibility that some clients can see only some templates and other clients can see other different templates
Example: I as an administrator can see the 6 templates that I created.
group 1 should see only the templates No. 1, 2 and 3
group 2 should see only templates No. 4, 5 and 6
I apologize for my English. I'm using google translator
Login page shows administrator default credentials everytime
Every time the login page shows administrator login details, even after clicking do don’t show it displays after refresh.
How are Assets Fields Organized?
I'm noticing some differences between what the asset is designed to look like, and once it actually looks like when adding the asset. For example, in the CMDB - Configuration Item Type (See attached image: CMDB - Configuration Item Type.png), I have organized the fields as I would want them to display when creating a new asset. However, when I view the CMDB, I click my item (In this case, Site) and select new, what displays here is not the same as what displays in the CMDB Configuration Item Type
Enrollment Notification via Email/Push -- How often to the unenrolled
I understand that one may select which OU's enrollment notification are sent as well as their frequency. What is not so clear is whether the notification goes out once to a given account or a user is sent a notification until that user is enrolled.
Configured hourly rate for technician working on Project, but it doesn't calculate the rate vs time spent
Dears, I've configured hourly rate to several technicians, however the reports are not generating the cost based on the time spent of the technicians. The actual cost field seems to be a manual field, which is not really useful. Should be a calculated field based on the time spent, and maybe another field for acquisition of materials and services. I'm trying to implement this module in our organization, and having a way to quickly identify projects running costs is a great selling point.
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