The all-new UI of ServiceDesk Plus Cloud is here !
Hello everyone, ServiceDesk Plus' revamped user interface is released for the global audience. We are very excited to bring you this latest update. To ensure that users get the maximum potential out of the new UI, our product experts are hosting a webinar, where they demonstrate the new features and functions of the latest UI. Webinar details: What's new in ServiceDesk Plus Cloud's UI? Key takeaways: Learn to customize the service desk viewport for your convenience. Discover the benefits of Kanban-based
Oracle releases 8 security patches for Java SE
Hello everyone, Oracle in its Critical Patch Update has released 8 security patches for Java SE. The vulnerabilities addressed are as follows: CVE ID Product Supported versions affected Attack complex CVE-2020-14803 Java SE Java SE: 11.0.8,
Oracle releases 8 security patches for Java SE
Hello everyone, Oracle in its Critical Patch Update has released 8 security patches for Java SE. The vulnerabilities addressed are as follows: CVE ID Product Supported versions affected Attack complex CVE-2020-14803 Java SE Java SE: 11.0.8,
Oracle releases 8 security patches for Java SE
Hello everyone, Oracle in its Critical Patch Update has released 8 security patches for Java SE. The vulnerabilities addressed are as follows: CVE ID Product Supported versions affected Attack complex CVE-2020-14803 Java SE Java SE: 11.0.8,
[ForYourInformation -51] Site field in request details page enhanced with Web URL
Based on our customer's request, we have enhanced the site field on the request details page in the 11129 builds of ServiceDesk Plus. Now users can click the web-URL link and get redirected to the particular web page. This feature enhancement provides
[Free webinar] What's new in Analytics Plus
Hello folks! As we move into the final quarter of the year, we're delighted to share with you all that's new with Analytics Plus. This quarter, we've launched a whole bunch of sought-after features and out-of-the-box integrations with several IT applications.
Security vulnerabilities fixed in Firefox 82 and Firefox ESR 78.4
Hello everyone, Mozilla has released updates for Firefox 82 and Firefox ESR 78.4. These updates fix several security vulnerabilities, the details of which are as follows: CVE ID Vulnerability Severity CVE-2020-15969 Use-after-free in usersctp High
Security vulnerabilities fixed in Firefox 82 and Firefox ESR 78.4
Hello everyone, Mozilla has released updates for Firefox 82 and Firefox ESR 78.4. These updates fix several security vulnerabilities, the details of which are as follows: CVE ID Vulnerability Severity CVE-2020-15969 Use-after-free in usersctp High
Security vulnerabilities fixed in Firefox 82 and Firefox ESR 78.4
Hello everyone, Mozilla has released updates for Firefox 82 and Firefox ESR 78.4. These updates fix several security vulnerabilities, the details of which are as follows: CVE ID Vulnerability Severity CVE-2020-15969 Use-after-free in usersctp High
Endpoints and IT operations management seminar [Online]
Greetings, Over the past few months, the IT industry has been subjected to several "new normals," and there have been major changes in how IT teams operate. When the pandemic started, organizations supported remote work and modified their system to accommodate
[Tips & Tricks] Restrict editing approved or approval waiting requests
Dear Users, Good day! We have come up with a Business rule negate script restricting any edit operation on an approved request and this should help restricting technicians from editing approved requests. This can be accomplished by FAFR, however, technicians can still be able to edit a request from ServiceDesk Plus mobile app or via an API call as FAFR scripts are client-side scripts. Let's consider this scenario: A request has been approved for a particular software/asset (or any item for that matter).
[Blog] Benefits of managing ITAM and ITSM together
ITAM: The acronym of ITAM is "Information Technology Asset Management". In simple words, ITAM comprises of IT asset tracking and IT asset management. ITAM is a set of best practices that allows your IT team to manage, control, and protect all IT assets
Adobe releases critical security updates for Flash Player
Hello everyone, Adobe has released security updates for Adobe Flash Player for Windows, macOS, and Linux. These updates address a critical vulnerability in Adobe Flash Player. Successful exploitation could lead to an exploitable crash, potentially resulting
Adobe releases critical security updates for Flash Player
Hello everyone, Adobe has released security updates for Adobe Flash Player for Windows, macOS, and Linux. These updates address a critical vulnerability in Adobe Flash Player. Successful exploitation could lead to an exploitable crash, potentially resulting
October Patch Tuesday updates
Hello everyone, Below is the list of updates from October 2020 Patch Tuesday New Security Bulletins : 2020-10 Security Update for Adobe Flash Player for Windows (KB4580325) KB4579977, 2020-10 Security and Quality Rollup for .NET Framework 4.5.2 for Windows
October Patch Tuesday updates
Hello everyone, Below is the list of updates from October 2020 Patch Tuesday New Security Bulletins : 2020-10 Security Update for Adobe Flash Player for Windows (KB4580325) KB4579977, 2020-10 Security and Quality Rollup for .NET Framework 4.5.2 for Windows
ManageEngine M365 Security Plus released new audit actions!
Hello Everybody! We are glad to announce the release of the latest build of ManageEngine M365 Security Plus – 4403. This build comes with the following bug fixes: Highlight: New audit reports: Track more events in OneDrive for Business, Microsoft Forms, Power BI, Power Apps, Power Automate and Exchange Online. Enhancements: The DOMAIN\username login format will be supported for Active Directory users. Issue fixed: The issue in fetching data for monitoring while the proxy is configured, has
End of Support for Internet Explorer
Dear Users, Beginning with the General Availability of the New UI, ServiceDesk Plus Cloud will not support Internet Explorer to take advantage of modern web standards and to deliver improved functionality, security, and the best possible user experience. We will continue to support Microsoft Edge. Why we are discontinuing At ManageEngine, superior customer experience and enhanced security are our primary goals. With ServiceDesk Plus Cloud, we always strive to provide a modern, intuitive, secure
[Tips & Tricks] ServiceDesk Plus built-in scribble pad can save you time everyday
Hello folks, Scribble notes are always fun. Aren't they? At work, it can be really effective and helpful to take quick notes or remind us of important things. ServiceDesk Plus built-in Scribble pad is an omnipresent feature as it can be accessed from anywhere within the application. Each technician will have their own personalized scribble pad and would not need to save what you have written, just one click opens the scribble pad and close it once you are done with taking down the notes. The content
ServiceDesk Plus MSP - version 10.5 - Build - 10512 Released
Dear User(s) We released ServiceDesk Plus MSP - version 10.5 - Build - 10512. Please refer to the Migration path table available here and upgrade to our latest build 10512. Issues fixed SDPMSP-14881: Under requester login, selecting OnBehalfOf user is not possible. SDPMSP-15332: Site is not set if the technician sends an email not configured as an account support address and also in the incoming mail list. SDPMSP-15346: When the template category is modified, templates cannot be reordered. SDPMSP-15359:
Security vulnerabilities fixed in Chrome stable channel 86.0.4240.75 update
Hello everyone, Chrome 86 has been promoted to stable channel Chrome 86.0.4240.75, for Windows, Mac and Linux. This update comes with several fixes and improvements. Below are the details of the security fixes: CVE ID Vulnerability Severity CVE-2020-15967 Use after free in payments Critical CVE-2020-15968 Use after free in Blink High CVE-2020-15969 Use after free in WebRTC High CVE-2020-15970 Use after free in NFC High CVE-2020-15971 Use after free in printing
Security vulnerabilities fixed in Chrome stable channel 86.0.4240.75 update
Hello everyone, Chrome 86 has been promoted to stable channel Chrome 86.0.4240.75, for Windows, Mac and Linux. This update comes with several fixes and improvements. Below are the details of the security fixes: CVE ID Vulnerability Severity CVE-2020-15967 Use after free in payments Critical CVE-2020-15968 Use after free in Blink High CVE-2020-15969 Use after free in WebRTC High CVE-2020-15970 Use after free in NFC High CVE-2020-15971 Use after free in printing
Security vulnerabilities fixed in Chrome stable channel 86.0.4240.75 update
Hello everyone, Chrome 86 has been promoted to stable channel Chrome 86.0.4240.75, for Windows, Mac and Linux. This update comes with several fixes and improvements. Below are the details of the security fixes: CVE ID Vulnerability Severity CVE-2020-15967 Use after free in payments Critical CVE-2020-15968 Use after free in Blink High CVE-2020-15969 Use after free in WebRTC High CVE-2020-15970 Use after free in NFC High CVE-2020-15971 Use after free in printing High
[Free e-book] 5 ways to create a chaos-free NOC
Hello folks! We happy to announce that we've just launched our new e-book, 5 ways to create a chaos-free NOC. What it's about: An organization's network operations center (NOC) is the central nervous system of IT that connects its people, processes, systems, tools, and technologies. Needless to say, it tends to be chaotic. This e-book shows you how to break free of this chaos, and establish seamless operations using advanced analytics.
[Community Digest] ServiceDesk Plus - September 2020
Here is the monthly rewind for September 2020! Version and Build releases: We had 3 build releases · 11126 (Released on 04th September 2020) · 11127 (Released on 22nd September 2020) · 11128 (Released on 29th September 2020) check this link for more details Product highlights: Framework Upgrade Information · Tomcat upgraded to 9 · jQuery upgraded to 3.4.1 User Education and Resources: Masterclass 2020 Series KB Articles: [ ForYourInformation ] Request template date field enhancement
Security Recommendations for Mobile Device Manager Plus MSP on-premises and Cloud!
With the growing number of cyberattacks on enterprises, we would like to share a few security recommendations that can help enhance the security of the corporate data that is accessed from the web console of both Mobile Device Manager Plus MSP on-premises and cloud editions. For Mobile Device Manager Plus MSP on-premises users, the first step to secure access to the server is to disable the default admin account provided when downloading the product. We recommend either creating a new administrator
Security Recommendations for Mobile Device Manager Plus on-premises and Cloud!
With the growing number of cyberattacks on enterprises, we would like to share a few security recommendations that can help enhance the security of the corporate data that is accessed from the web console of both Mobile Device Manager Plus on-premises and cloud editions. For Mobile Device Manager Plus on-premises users, the first step to secure access to the server is to disable the default admin account provided when downloading the product. We recommend either creating a new administrator and
[Webinar] Back to work: Re-strategizing your network monitoring practices
With restrictions being lifted, companies are focusing on calling only the employees who really need to work from office while the rest of them are remote. This has led to an imbalance in IT infrastructure once again. Apart from employee safety, factors like VPN and configuration management, network security, etc. need to be taken into consideration. Join this webinar to learn how a streamlined network management strategy
[Webinar] Back to work: Re-strategizing your network monitoring practices
With restrictions being lifted, companies are focusing on calling only the employees who really need to work from office while the rest of them are remote. This has led to an imbalance in IT infrastructure once again. Apart from employee safety, factors like VPN and configuration management, network security, etc. need to be taken into consideration. Join this webinar to learn how a streamlined network management strategy will
[Webinar] Back to work: Re-strategizing your network monitoring practices
With restrictions being lifted, companies are focusing on calling only the employees who really need to work from office while the rest of them are remote. This has led to an imbalance in IT infrastructure once again. Apart from employee safety, factors like VPN and configuration management, network security, etc. need to be taken into consideration. Join this webinar to learn how a streamlined network management strategy
[Webinar] Back to work: Re-strategizing your network monitoring practices
With restrictions being lifted, companies are focusing on calling only the employees who really need to work from office while the rest of them are remote. This has led to an imbalance in IT infrastructure once again. Apart from employee safety, factors like VPN and configuration management, network security, etc. need to be taken into consideration. Join this webinar to learn how a streamlined network management strategy will help deliver optimal business performance even during these uncertain
[Tips & Tricks] Approvals Made Easy With ServiceDesk Plus
One of the most difficult day to day tasks in an organization is achieving a proper approval workflow, which was mostly orchestrated through papers and manual signatures were attested and those records would be maintained then after in large storage rooms. Later these records were maintained in a.XLS sheets by making use of a 3 rd party vendor application. Now, what is the problem with this, can't this be followed in the long run. The answer is quite ambiguous at the moment !! But At the end of
Launching Vulnerability Manager Plus: Hunt down security loopholes with 100% precision
Amp up your endpoint security game with Manage Engine's all-new Vulnerability Manager Plus. Pinpoint, prioritize, and eliminate vulnerabilities with ease. With Vulnerability Manager Plus' 360-degree visibility, you can eliminate blind spots, uncover exposed areas of your network, and seal security loopholes before they lead to a breach. Vulnerability Manager Plus delivers the threat intelligence necessary to predict real risks from a plethora of vulnerabilities, and acts as a strategic partner
[Tips & Tricks] Password protected file attachment
Password-protected file attachment is a new enhancement released with 11128 builds of ServiceDesk Plus. No matter how big or small your business may be, there are critical documents that need to be secured, not many organizations manage their business
[What's Cooking] Upcoming new features and enhancements
Dear Users, We are happy to inform you all that the following features are queued for release with one of the upcoming service packs. Multi-Level CAB Approval Add multiple approvals to any change stage. Apart from the CAB approval, you can add up to 10 approval https://pitstop.manageengine.com/portal/en/community/topic/whats-cooking-multi-level-cab-approval-for-changes Disable Concurrent Login You can now disable concurrent user login from different IP addresses. Can be configured from Admin > General
SysAdmin Day 2020
A very special date is just around the corner again: Friday, July 31, 2020 - the SysAdmin Day 2020! This day gives us the perfect opportunity to thank and honor the System and IT administrators around the world for all the times they’ve come to rescue to keep the business infrastructure up & running 24/7. ManageEngine loves you all so much! Celebrate this day with ManageEngine and express your gratitude to the Warriors of the IT and walk away with exciting prizes. Visit: http://mnge.it/sysadmnday
ServiceDesk Plus 11128 Released
Dear Users, SDP 11128 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Enhancements : Frame Upgrade Information Tomcat upgraded to 9 jQuery upgraded to 3.4.1 Multi Level CAB Approval Add multiple approvals to any change stage. Apart from the CAB approval, you can add up to 10 approval Problem Support Group Support groups can be assigned to work on problems and group-based permissions can be configured for problems. Reports
[ForYourInformation -49] Request template date field enhancement in build 11126
In ServiceDesk Plus, tickets can be classified as Incidents and Services. In general Incident, tickets will be raised in organizations by end-users for an unplanned event that disrupts the usual work or something that is not working properly or could be broken. Service tickets can be defined as a formal request from the user to avail of services that are offered by the organization. Like access to servers, access to an application, password reset, and much more. The Service and Incident templates
Launching threat and vulnerability management add-on for Desktop Central
We're so glad to inform you with the all new threat and vulnerability management add-on for Desktop Central, you can easily extend an array of security features to machines that are already managed by Desktop central. The security capabilities of the add-on includes: Vulnerability assessment and prioritization Automatic correlation of patches Security configuration management Web server hardening End-of-life audit High risk software uninstallation Port audit Dive right in to learn more about its
Desktop Central - Free Training Series
Join us for the Desktop Central free training series which will begin on October 14, 2020. This is a 5-week training program which will focus on all the major modules of ManageEngine's Unified Endpoint Management solution - Desktop Central. The weekly sessions will be hosted at 6.30 AM GMT and 11.30 AM EDT. The following topics will be covered on October 14. Patch Management: Automating the patch deployment process Managing third-party applications Updating patches in the remote work environment
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