[Community Digest] ServiceDesk Plus - October 2020
Here is the monthly rewind for October 2020! Version and Build releases: We had 2 build releases · 11129 (Released on 08 October 2020) · 11130 (Released on 27 October 2020) check this link for more details User Education and Resources: Masterclass
[Free training] Secure IPs and switch ports from rogue access with OpUtils
Rogue attackers might be infiltrating your network right now! Join us as we discuss how to optimize your IP address and switch port management strategy, and learn how to secure your network and handle attacks efficiently with OpUtils. Here's a quick
Security Update - Cross-Site Scripting Vulnerability fix for Desktop Central
A vulnerability with the name Cross-site scripting on the DomainList page under proxy settings was discovered and reported by Walter This Cross-site scripting Vulnerability has been mitigated and has been released on November 4, 2020. Follow the below
[ForYourInformation -33] Checklists for request management
Bring the ‘Checklists’ into action. This feature is available from 11107 and post builds of ServiceDesk Plus. As a result of our constant efforts to make the job easier, we brought in a NEW feature, ‘Checklist’. Have you ever got this feeling after going out of your house? I locked the door. Didn’t I? Did I turn off the Air Conditioner? People are preoccupied and tend to miss-out few important things. This goes without saying, IT people like us are always preoccupied. A checklist might come
We’re a Gartner Peer Insights Customers' Choice for Application Performance Monitoring!
Customer requirements and feedback are what drive us on the Applications Manager team. Our mission has always been a simple one: to help
Adobe releases security updates for Adobe Acrobat & Adobe Reader
Hello All, Adobe has released security updates for Adobe Acrobat and Adobe Reader for Windows and macOS. These updates address critical, important and moderate vulnerabilities. Successful exploitation could lead to arbitrary code execution in the context
Adobe releases security updates for Adobe Acrobat & Adobe Reader
Hello All, Adobe has released security updates for Adobe Acrobat and Adobe Reader for Windows and macOS. These updates address critical, important and moderate vulnerabilities. Successful exploitation could lead to arbitrary code execution in the context
Adobe releases security updates for Adobe Acrobat & Adobe Reader
Hello All, Adobe has released security updates for Adobe Acrobat and Adobe Reader for Windows and macOS. These updates address critical, important and moderate vulnerabilities. Successful exploitation could lead to arbitrary code execution in the context
Security vulnerabilities fixed in Chrome stable channel update 86.0.4240.183
Hello everyone, Chrome stable channel has been updated to 86.0.4240.183 for Windows, macOS, and Linux. This update comes with fixes for several high severity vulnerabilities. The details of the vulnerabilities are as follows: CVE ID Vulnerability
Security vulnerabilities fixed in Chrome stable channel update 86.0.4240.183
Hello everyone, Chrome stable channel has been updated to 86.0.4240.183 for Windows, macOS, and Linux. This update comes with fixes for several high severity vulnerabilities. The details of the vulnerabilities are as follows: CVE ID Vulnerability
Security vulnerabilities fixed in Chrome stable channel update 86.0.4240.183
Hello everyone, Chrome stable channel has been updated to 86.0.4240.183 for Windows, macOS, and Linux. This update comes with fixes for several high severity vulnerabilities. The details of the vulnerabilities are as follows: CVE ID Vulnerability
[ForYourInformation -14] Self Service Portal Customization
The Self-Service Portal increases visibility into daily IT operations and additional focus on service quality and customer satisfaction. Self-service portals are the best way to achieve that without spending extra IT effort. In Service Desk Plus Self-Service Portal can be designed and customized by the administrator to display it in a way that he/she requires the users to view it. This customization option allows the administrator to re-arrange, restore, add, delete, hide and re-size the widgets.
PAM360 new build 5000
Hi, PAM360 5000 has been released and is now available for download. This major release presents you a more enhanced version of PAM360 by introducing a lot of new features and enhancements specific to Privileged Session and Connection management and
The all-new UI of ServiceDesk Plus Cloud is here !
Hello everyone, ServiceDesk Plus' revamped user interface is released for the global audience. We are very excited to bring you this latest update. To ensure that users get the maximum potential out of the new UI, our product experts are hosting a webinar, where they demonstrate the new features and functions of the latest UI. Webinar details: What's new in ServiceDesk Plus Cloud's UI? Key takeaways: Learn to customize the service desk viewport for your convenience. Discover the benefits of Kanban-based
Oracle releases 8 security patches for Java SE
Hello everyone, Oracle in its Critical Patch Update has released 8 security patches for Java SE. The vulnerabilities addressed are as follows: CVE ID Product Supported versions affected Attack complex CVE-2020-14803 Java SE Java SE: 11.0.8,
Oracle releases 8 security patches for Java SE
Hello everyone, Oracle in its Critical Patch Update has released 8 security patches for Java SE. The vulnerabilities addressed are as follows: CVE ID Product Supported versions affected Attack complex CVE-2020-14803 Java SE Java SE: 11.0.8,
Oracle releases 8 security patches for Java SE
Hello everyone, Oracle in its Critical Patch Update has released 8 security patches for Java SE. The vulnerabilities addressed are as follows: CVE ID Product Supported versions affected Attack complex CVE-2020-14803 Java SE Java SE: 11.0.8,
[ForYourInformation -51] Site field in request details page enhanced with Web URL
Based on our customer's request, we have enhanced the site field on the request details page in the 11129 builds of ServiceDesk Plus. Now users can click the web-URL link and get redirected to the particular web page. This feature enhancement provides
[Free webinar] What's new in Analytics Plus
Hello folks! As we move into the final quarter of the year, we're delighted to share with you all that's new with Analytics Plus. This quarter, we've launched a whole bunch of sought-after features and out-of-the-box integrations with several IT applications.
Security vulnerabilities fixed in Firefox 82 and Firefox ESR 78.4
Hello everyone, Mozilla has released updates for Firefox 82 and Firefox ESR 78.4. These updates fix several security vulnerabilities, the details of which are as follows: CVE ID Vulnerability Severity CVE-2020-15969 Use-after-free in usersctp High
Security vulnerabilities fixed in Firefox 82 and Firefox ESR 78.4
Hello everyone, Mozilla has released updates for Firefox 82 and Firefox ESR 78.4. These updates fix several security vulnerabilities, the details of which are as follows: CVE ID Vulnerability Severity CVE-2020-15969 Use-after-free in usersctp High
Security vulnerabilities fixed in Firefox 82 and Firefox ESR 78.4
Hello everyone, Mozilla has released updates for Firefox 82 and Firefox ESR 78.4. These updates fix several security vulnerabilities, the details of which are as follows: CVE ID Vulnerability Severity CVE-2020-15969 Use-after-free in usersctp High
Endpoints and IT operations management seminar [Online]
Greetings, Over the past few months, the IT industry has been subjected to several "new normals," and there have been major changes in how IT teams operate. When the pandemic started, organizations supported remote work and modified their system to accommodate
[Tips & Tricks] Restrict editing approved or approval waiting requests
Dear Users, Good day! We have come up with a Business rule negate script restricting any edit operation on an approved request and this should help restricting technicians from editing approved requests. This can be accomplished by FAFR, however, technicians can still be able to edit a request from ServiceDesk Plus mobile app or via an API call as FAFR scripts are client-side scripts. Let's consider this scenario: A request has been approved for a particular software/asset (or any item for that matter).
[Blog] Benefits of managing ITAM and ITSM together
ITAM: The acronym of ITAM is "Information Technology Asset Management". In simple words, ITAM comprises of IT asset tracking and IT asset management. ITAM is a set of best practices that allows your IT team to manage, control, and protect all IT assets
Adobe releases critical security updates for Flash Player
Hello everyone, Adobe has released security updates for Adobe Flash Player for Windows, macOS, and Linux. These updates address a critical vulnerability in Adobe Flash Player. Successful exploitation could lead to an exploitable crash, potentially resulting
Adobe releases critical security updates for Flash Player
Hello everyone, Adobe has released security updates for Adobe Flash Player for Windows, macOS, and Linux. These updates address a critical vulnerability in Adobe Flash Player. Successful exploitation could lead to an exploitable crash, potentially resulting
October Patch Tuesday updates
Hello everyone, Below is the list of updates from October 2020 Patch Tuesday New Security Bulletins : 2020-10 Security Update for Adobe Flash Player for Windows (KB4580325) KB4579977, 2020-10 Security and Quality Rollup for .NET Framework 4.5.2 for Windows
October Patch Tuesday updates
Hello everyone, Below is the list of updates from October 2020 Patch Tuesday New Security Bulletins : 2020-10 Security Update for Adobe Flash Player for Windows (KB4580325) KB4579977, 2020-10 Security and Quality Rollup for .NET Framework 4.5.2 for Windows
ManageEngine M365 Security Plus released new audit actions!
Hello Everybody! We are glad to announce the release of the latest build of ManageEngine M365 Security Plus – 4403. This build comes with the following bug fixes: Highlight: New audit reports: Track more events in OneDrive for Business, Microsoft Forms, Power BI, Power Apps, Power Automate and Exchange Online. Enhancements: The DOMAIN\username login format will be supported for Active Directory users. Issue fixed: The issue in fetching data for monitoring while the proxy is configured, has
End of Support for Internet Explorer
Dear Users, Beginning with the General Availability of the New UI, ServiceDesk Plus Cloud will not support Internet Explorer to take advantage of modern web standards and to deliver improved functionality, security, and the best possible user experience. We will continue to support Microsoft Edge. Why we are discontinuing At ManageEngine, superior customer experience and enhanced security are our primary goals. With ServiceDesk Plus Cloud, we always strive to provide a modern, intuitive, secure
[Tips & Tricks] ServiceDesk Plus built-in scribble pad can save you time everyday
Hello folks, Scribble notes are always fun. Aren't they? At work, it can be really effective and helpful to take quick notes or remind us of important things. ServiceDesk Plus built-in Scribble pad is an omnipresent feature as it can be accessed from anywhere within the application. Each technician will have their own personalized scribble pad and would not need to save what you have written, just one click opens the scribble pad and close it once you are done with taking down the notes. The content
ServiceDesk Plus MSP - version 10.5 - Build - 10512 Released
Dear User(s) We released ServiceDesk Plus MSP - version 10.5 - Build - 10512. Please refer to the Migration path table available here and upgrade to our latest build 10512. Issues fixed SDPMSP-14881: Under requester login, selecting OnBehalfOf user is not possible. SDPMSP-15332: Site is not set if the technician sends an email not configured as an account support address and also in the incoming mail list. SDPMSP-15346: When the template category is modified, templates cannot be reordered. SDPMSP-15359:
Security vulnerabilities fixed in Chrome stable channel 86.0.4240.75 update
Hello everyone, Chrome 86 has been promoted to stable channel Chrome 86.0.4240.75, for Windows, Mac and Linux. This update comes with several fixes and improvements. Below are the details of the security fixes: CVE ID Vulnerability Severity CVE-2020-15967 Use after free in payments Critical CVE-2020-15968 Use after free in Blink High CVE-2020-15969 Use after free in WebRTC High CVE-2020-15970 Use after free in NFC High CVE-2020-15971 Use after free in printing
Security vulnerabilities fixed in Chrome stable channel 86.0.4240.75 update
Hello everyone, Chrome 86 has been promoted to stable channel Chrome 86.0.4240.75, for Windows, Mac and Linux. This update comes with several fixes and improvements. Below are the details of the security fixes: CVE ID Vulnerability Severity CVE-2020-15967 Use after free in payments Critical CVE-2020-15968 Use after free in Blink High CVE-2020-15969 Use after free in WebRTC High CVE-2020-15970 Use after free in NFC High CVE-2020-15971 Use after free in printing
Security vulnerabilities fixed in Chrome stable channel 86.0.4240.75 update
Hello everyone, Chrome 86 has been promoted to stable channel Chrome 86.0.4240.75, for Windows, Mac and Linux. This update comes with several fixes and improvements. Below are the details of the security fixes: CVE ID Vulnerability Severity CVE-2020-15967 Use after free in payments Critical CVE-2020-15968 Use after free in Blink High CVE-2020-15969 Use after free in WebRTC High CVE-2020-15970 Use after free in NFC High CVE-2020-15971 Use after free in printing High
[Free e-book] 5 ways to create a chaos-free NOC
Hello folks! We happy to announce that we've just launched our new e-book, 5 ways to create a chaos-free NOC. What it's about: An organization's network operations center (NOC) is the central nervous system of IT that connects its people, processes, systems, tools, and technologies. Needless to say, it tends to be chaotic. This e-book shows you how to break free of this chaos, and establish seamless operations using advanced analytics.
[Community Digest] ServiceDesk Plus - September 2020
Here is the monthly rewind for September 2020! Version and Build releases: We had 3 build releases · 11126 (Released on 04th September 2020) · 11127 (Released on 22nd September 2020) · 11128 (Released on 29th September 2020) check this link for more details Product highlights: Framework Upgrade Information · Tomcat upgraded to 9 · jQuery upgraded to 3.4.1 User Education and Resources: Masterclass 2020 Series KB Articles: [ ForYourInformation ] Request template date field enhancement
Security Recommendations for Mobile Device Manager Plus MSP on-premises and Cloud!
With the growing number of cyberattacks on enterprises, we would like to share a few security recommendations that can help enhance the security of the corporate data that is accessed from the web console of both Mobile Device Manager Plus MSP on-premises and cloud editions. For Mobile Device Manager Plus MSP on-premises users, the first step to secure access to the server is to disable the default admin account provided when downloading the product. We recommend either creating a new administrator
Security Recommendations for Mobile Device Manager Plus on-premises and Cloud!
With the growing number of cyberattacks on enterprises, we would like to share a few security recommendations that can help enhance the security of the corporate data that is accessed from the web console of both Mobile Device Manager Plus on-premises and cloud editions. For Mobile Device Manager Plus on-premises users, the first step to secure access to the server is to disable the default admin account provided when downloading the product. We recommend either creating a new administrator and
Next Page