[Free e-book] How to reduce IT expenses by adopting AI-powered IT service management
Hello folks, We're excited to share with you our latest e-book that discusses how adopting AI-powered IT service management reduces IT expenses effectively, helps keep track of changes in data, and enables IT to make data-driven decisions. Get a copy
Upgrade to the latest version of the Closed Network tool
Hello everyone, We have updated Patch Manager Plus' Closed Network tool with a few fixes and enhancements. Please check out and download the latest Closed Network tool version here (Link available under the Download and Setup the tool section).
AD360 rolls out build 4313 with support for restoring database backups from the UI
Hello everybody! We are glad to announce the release of the latest version of AD360—build 4313. Highlight: Database Restore: You can now restore the database backups of AD360 from the product’s user interface. How to update? Update using the service pack.
Google fixes several high severity vulnerabilities in its Chrome 109.0.5414.119/120 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 109.0.5414.119/120 for Windows and 109.0.5414.119 for Mac and Linux. This update comes with 6 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Google fixes several high severity vulnerabilities in its Chrome 109.0.5414.119/120 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 109.0.5414.119/120 for Windows and 109.0.5414.119 for Mac and Linux. This update comes with 6 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Google fixes several high severity vulnerabilities in its Chrome 109.0.5414.119/120 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 109.0.5414.119/120 for Windows and 109.0.5414.119 for Mac and Linux. This update comes with 6 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
ManageEngine ServiceDesk Plus MSP version 14.0 is available !!
Dear Users, Greetings for the day. I am excited to announce the availability of ManageEngine ServiceDesk Plus MSP version 14.0 (Build 14000) is now available. ManageEngine ServiceDesk Plus MSP is getting better and better !!! I thank all our users for
Intune for US Government GCC High and DoD service is now supported!
Hey folks, To enhance security via patching and management of third-party applications for the US Government agencies and partners hosted on the cloud (Azure), Patch Connect Plus now extends its capabilities to support Intune for US Government GCC High
[Free e-book] The 3-step plan to reduce your daily IT workload by half
Are you struggling to meet deadlines and boost productivity? Nothing hampers organizational productivity like overworked employees and inefficient processes. Read our e-book to wield AI-powered insights to prioritize tasks, reduce daily IT workload by
[DidYouKnow - 23] Script to Auto Merge tickets with same subject line
Scenario: An Organization has a Network Monitoring tool, whenever any issue occurs in the network, the tool will trigger an email to ServiceDesk Plus and will be raised as a ticket. However, if the action is set to run every minute, then numerous tickets
Endpoint Central Free training (Jan - Mar 2023)
FREE TRAINING SERIES Hello all, Hope you all had wonderful winter holidays, Christmas and New Year celebrations. We are now excited to meet you and answer your queries in our Free Training Webinar sessions. Join us on our 6-part training series from Jan
IT analytics in 90 seconds: Cut costs with enhanced self-service
It's no surprise that repetitive processes and requests quietly drain your organization's resources. Curb the costs of frequent help desk requests by facilitating intuitive self-service. If you're not already using Analytics Plus, sign up or download
[Security advisory] Important fix released for ITSM products
Hello customers, A critical security vulnerability issue was reported in ServiceDesk Plus, ServiceDesk Plus MSP, AssetExplorer, and SupportCenter Plus in late October, and has been addressed on October 27th, 2022. We had earlier communicated the security
[Security advisory] Important fix released for ITSM products
Hey there ! A critical security vulnerability issue was reported in ServiceDesk Plus, ServiceDesk Plus MSP, AssetExplorer, and SupportCenter Plus in late October, and has been addressed on October 27th, 2022. We had earlier communicated the security advisory
Google fixes several high severity vulnerabilities in its Chrome 109.0.5414.74/75/87 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 109.0.5414.74/75 for Windows and 109.0.5414.87 for Mac and 109.0.5414.74 for Linux. This update comes with 17 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID
Google fixes several high severity vulnerabilities in its Chrome 109.0.5414.74/75/87 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 109.0.5414.74/75 for Windows and 109.0.5414.87 for Mac and 109.0.5414.74 for Linux. This update comes with 17 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID
Google fixes several high severity vulnerabilities in its Chrome 109.0.5414.74/75/87 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 109.0.5414.74/75 for Windows and 109.0.5414.87 for Mac and 109.0.5414.74 for Linux. This update comes with 17 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID
[Free webinar] 5 things to keep in mind when planning your IT budget
Hello folks, We're happy to bring you our latest webinar on 5 things to keep in mind when planning an IT budget. Date and time: January 31, 2023 2pm AEST | 10am GMT | 10am PST Why attend this webinar? The benefits of an accurate IT budget range beyond
Patch Tuesday January 2023- Supported Updates
Hello everyone, Here is the list of updates supported in this month's Patch Tuesday release. New Security Bulletins : 2023-01 Security Only Quality Update for Windows Server 2008 Systems (KB5022353) (ESU) 2023-01 Security Only Quality Update for Windows
Patch Tuesday January 2023- Supported Updates
Hello everyone, Here is the list of updates supported in this month's Patch Tuesday release. New Security Bulletins : 2023-01 Security Only Quality Update for Windows Server 2008 Systems (KB5022353) (ESU) 2023-01 Security Only Quality Update for Windows
Patch Tuesday January 2023- Supported Updates
Hello everyone, Here is the list of updates supported in this month's Patch Tuesday release. New Security Bulletins : 2023-01 Security Only Quality Update for Windows Server 2008 Systems (KB5022353) (ESU) 2023-01 Security Only Quality Update for Windows
Pre-Release : Default site - "Base Site" for ServiceDesk Plus Cloud
Dear Users, We are working on the release of adding "Base Site" as default under the site configurations and below are brief details on this feature, functionality and behavior changes. Site - Organizations may have several branches or sites, distributed
IT analytics in 90 seconds: Curb application downtime costs with ease
Per TechChannel's Cost of Enterprise Downtime report, unplanned downtime costs $300,000 per hour on average. Effectively predict equipment failure to curb downtime costs with Analytics Plus' AI-enriched capabilities. If you're not already using Analytics
ManageEngine named a 2022 Gartner® Peer Insights™ Customers’ Choice for Application Performance Monitoring and Observability!
We are excited to announce that ManageEngine has been recognized as a Customers' Choice in the 2022 Gartner Peer Insights ‘Voice of the Customer’: Application Performance Monitoring and Observability report for the fourth time in a row. Gartner Peer Insights
Upcoming Release : Custom Modules, Kanban for Projects, Change and Release Enhancements
Dear Users, We are gearing up for the next release with Custom Modules, Kanban for Projects, Change and Release Enhancements for ServiceDesk Plus Cloud. Kindly refer to the below details : Custom Modules Administrators can create and design modules from
Analytics Plus 2022: A feature retrospective
The year, 2022, has been pretty busy for Analytics Plus. We've hit new milestones, launched several new integrations, and introduced a host of features to help you reach your analytics goals faster. 1. Analytics Plus is now available in the cloud Analytics
RecoveryManager Plus rolls out build 6057.
We are glad to release the latest version of RecoveryManager Plus build 6057. New feature: Split PST into multiple files: You can now export a mailbox into multiple smaller PST files, thereby enabling you to overcome the import limit of Outlook. Automation
ManageEngine security advisory—Important security fix released for ManageEngine Password Manager Pro
Hi there, This security advisory is to let you know that a high severity vulnerability was detected in ManageEngine Password Manager Pro. What is the issue? An SQL Injection vulnerability(CVE-2022-47523) was discovered in Password Manager Pro. We have
ManageEngine security advisory—Important security fix released for ManageEngine PAM360
Hi there, This security advisory is to let you know a high severity vulnerability was detected in ManageEngine PAM360. What is the issue? An SQL Injection vulnerability(CVE-2022-47523) was discovered in PAM360. We have fixed this issue by adding proper
Request Management - service template resource questions
Service templates resource questions. This report helps to find the resource questions and values chosen in the request. SELECT WO_Resources.WOID "RequestID",
CatalogResource.TITLE "Resource Question",
Questions.QUESTION "Question",
ResourcesQAMapping.ANSWER "Answer" FROM WO_Resources
LEFT JOIN ResourcesQAMapping ON WO_Resources.UID=ResourcesQAMapping.MAPPINGID
LEFT JOIN CatalogResource ON wo_resources.RESOURCEID=CatalogResource.UID
LEFT JOIN Questions ON Questions.QUESTIONID=ResourcesQAMapping.QUESTIONID
LEFT
Upgrade to the latest Secure Gateway server build!
Hello everyone, We have updated Patch Manager Plus' security component - Secure Gateway Server with a few issue fixes. It is highly recommended that you upgrade to the latest version of the Secure Gateway Server. To check the list of updates in this build,
Upgrade to the latest Secure Gateway server build!
Hello everyone, We have updated Endpoint Central's Secure Gateway Server with a few enhancements and a bug fix. Please Download the latest Secure Gateway Server here. You can find out more about the bug fixes released in the build update (90098) on this
Change Management - report on change approval details
SELECT chdt.changeid AS "Change ID", chdt.title AS "Title", orgaaa.first_name AS "Change Requester", qd.queuename AS "Group", ownaaa.first_name AS "Change Owner", catadef.categoryname AS "Category", priodef1.priorityname AS "Priority", Longtodate(chdt.createdtime) AS "Created
Upcoming EOL / Behavior changes in Supportcenter Plus 14.0 version
Dear Users Greetings for the day. We are working on the next major version 14.0 with a lot of features. We are bringing more automation , useful features, New API's, behavioral changes along with this release. This thread gives you the consolidated
[What's Cooking] Upcoming New Features and Enhancements for Build 14000
Dear Users, We are pleased to inform you that the following features are scheduled for inclusion in one of the upcoming service packs. Timer Actions for Requests: Introducing timer actions to trigger time-delayed custom actions on requests. You can configure
[E-book] 5 best practices to manage your clients' network configurations better!
Overseeing network configuration and compliance is crucial to ward off network issues and security breaches in your multiclient environment. However, manual management can take up a lot of resources, and it can be difficult to keep track of the changes
Upcoming EOL / Behavior changes in ServiceDeskPlus MSP - 14.0 version
Dear Users Greetings for the day. We are working on the next major release ServiceDeskPlus MSP - 14.0. We are bringing more automation , useful features, New API's, behavioral changes along with this release. This thread gives you the consolidated list
Planned US Datacenter Maintenance on Dec 24th and 31st 2022 from 6:30 PM to 09:30 PM PST
Dear Customers, Our annual infrastructure maintenance for our US Data Center is scheduled on the 24th and 31st of December 2022, between 06.30PM and 09.30PM PST. This maintenance has been planned during non-business hours to minimise impact, if any. You
ManageEngine SupportCenter Plus version 11.0 - Build - 11027 released
Dear User(s) Greetings for the day. We released SupportCenter Plus - 11.0 - Build - 11027. Please refer to the Migration path and the read me available to upgrade your SCP instance. Please do the upgrade only in a test environment first and based on the
ServiceDesk Plus MSP - version 13 - Build - 13002 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 13 - Build - 13002. Please refer to the Migration path and the read me available to upgrade your SDP MSP instance. Please do the upgrade only in a test environment first and
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