Problem Exporting Reports
I have created report which runs and displays onscreen with no problem. When i try to export the data to an Excel spreadsheet though nothing happens. Web session with Saranraj on 26 Jun confirmed the issue and confirmed the same result in his test lab. Is there any update on this one? Thanks!
Custom Script works for some machines and not others. Get Error Message : Incorrect function
I have created a batch file that I push out that runs a command and ports the results and creates a text file located on a network share. I'm unable to see why it work on some and not the rest. Can any one help? Here is part of the computer log file that the script failed on: [ 2012-06-27 12:55:16:264 ] [ 1624 ] [INFO] InternetGetRequestEx : DesktopCentral Server & Port -> 10.222.65.24 : 8020 [ 2012-06-27 12:55:16:280 ] [ 1624 ] [INFO] InternetGetRequestEx : Content Length of the request file:
Scheduled Reports - Disk Usage
I am trying to setup a scheduled reports on the disk usage of our servers but with detailed view so it includes all attached drives.
ADSELFSERVICE PLUS - Force enrollment before login
Just like the title says, is there a way with ADSELFSERVICE PLUS to force users to enroll at login?
Adobe Flash 11.3.300.257 for 64bit
Hi, update 300281 TU-008 Update for Adobe Flash Player for IE 11.2.202.235 (64bit) is still being offered to 64bit systems with Adobe Flash installed even though version 11.3.300.257 is already installed. Will this be fixed at some point... ?
DC: scheduled wakeup/shutdown
- Under Tools->Wake on lan (and Remote shutdown) -> schedule wakeup (schedule shutdown): add the possibility to pause a task - Add the possibility to see the result of a scheduled task: which computers have been started (or shut down) and when
Network with no internet connection
Hi, Can I copy the patch repository to desktop central installation not connected to internet. We have a secure network that must not be connected to internet and needs constant patching. Thanks
Rename Custom Reports
I've created several custom reports but unable to rename them once saved. I've updated to the latest 80028 build this morning but still no joy?
Remote Control Screen Recording
Hey there, Just been looking at the recording feature and i'm wondering where the default storage location is for any recordings to be stored. I realise the recordings can be accessed from the History tab, where there's an option to "Download", but where is the actual location the files are being placed before and after viewing? Thanks in advance. Cheers, Ash.
Connect to PC button is missing
Hi, I have updated to build 80025, everything seems to work ok, but most of machines that have been updated to the 8.00.22.w agent do not have the connect to pc button on the screen. I have checked this both through the inventory section, and through the reports section. I have tried re-installing the agent but this does not appear to make a difference. I am using IE 9, it also happens in Firefox. Can you shed any light on this. Thanks. Geoff.
Patch management in windows 7 home premium?
Is there any particular reason desktop central doesn't do patch management on the home edition of windows? Is it simply that it is unable to determine the patches that need to be installed or is it something else, as for the most part I would have thought the patching proccess is the same as the other editions of windows 7
Move Update Cache
When I deployed DC to a remote server, I mistakenly used the server's C drive when I should have used a much larger "D" drive space. "C" is running out of space - Is there a way to move the update cache without having to reinstall the agents on the clients?
lync security update, manual install as software package
hi as ms lync is currently not supported in terms of desktop central patch management i wanted to deploy the lync security update as a software package install i have downloaded the 32 and 64 bit lync kb 2693282 patches and put them in my repository i cannot add these 2 packages because it is a .msp file and not a .msi or MSIEXEC/EXE/ISS/Command best regards
Can I install the agent in a computer with empty password?
I'm tryint to install this product in a long network, but the computers are in a workgroup with "empty" passwork, and Desktop Central tell me "Password cannot be empty" It's possible install without password?
wmiprvse high cpu
Hello, I've installed the desktop central agent on a windows 7 64bit hp laptop. The problem is that the wmiprvse takes about 25-30 % cpu usage. Svchost takes also 30% cpu, so pc is running slowly then. When I uninstall the agents, svchost and wmiprvse have no cpu usage. Any ideas? I'm running the latest builds of desktop central. Thx
Office Updates/Patches
I have been using DC8 and I find that it doesn't have many Microsoft Office patches listed to be installed. This is across Office 2010 & Office 2010 subscription (Office 365). Is there a section in the portal that I need to modify to enable the scanning & patching of Office products?
Desktop Central Apply Now Tool for LAN computers
DC - Apply Now Tool for LAN Who can use this tool? Desktop Central users who are in the PoC (Proof of Concept) / Trialling / need some configurations to be pushed immediately to the LAN (Local Area Network) clients can use this. Use of the Tool Using the tool you can make the configuration to reach the intended LAN clients immediately. This is achieved by remotely triggering the refresh cycle process. Under what scenario this tool can be used? When you have the following needs and scenarios in
Browse history back up
Hi, Can any one tell me how to see report of browsing history of all system in network in combined report for all browsers? Thanks in advance. regards parag
deploying Patches fails.
Good Day All, This morning I am testing patch deployment on two different machines. One inside and one outside of my network. Each time, I get an error message; Draft - Download Failed Read KB Now, I checked and I don't believe I am trying to download any java updates and the server has direct connectivity to the internet. Please advise.
WAN Agent/Direct Connection
Hello all, I have Desktop Central and Service Desk on a single server, that has direct access to the WAN. I'd love to be able to manage my machines on the WAN with the connect option for remote control. Right now, it appears I can manage items is install the LAN client on. When I try to control a machine outside the network, it act like its going to connect. Then goes to a waiting for screen. When I try connecting to a machine on the network here (laptop) with the WAN agent, I get the same behavior.
desktop central not deploying anymore software
hello, from this morning all the packages we generate are in status ready to apply but nothing is going to be applied. we are at the same time deploying patches and these are going to be deployed. instead the software deployment is completely not responsive also refreshing the agent. Restarted main desktop central server and also distribution servers. nothing seems informing about that. opened tickets, sent log and no answer yet...please answer asap
Direct Connection and machines on the WAN
Trying to get a better understanding on what I need to configure. I have my DEsktop Central/Service Desk machine, with direct access to the internet. I'd love to manage my machines out in the wild via Desktop Central. Are there any other service ports that needs to be open? What would be the best way to configure my agents to work from the WAN? (Scan and remote control) Please advise.
I have problems with connect to remote computers. Error Connection refused: connect
When try to connect many computers appears the menssage in the console ERROR Connection refused: connect. I don´t understand this message because not have help. And not have link to access to web help. You can explain the reason this message or problem. Because i cannot connect to remote computers. O you can tell me how to check log files. Thank you and excuse me for my English. Best Regards.
Change a package template link
Hi, I need to change the link in an existing package template as the link has changed on their website. Where do I find the link information to be able to change it. Thanks. Geoff.
Remote agent
I am running DC 8 and have some issues: 1. When downloading the remote agent from my installation, it is coming down as v7? why isn't it v8 as well? 2. Remote agents that have not contacted the server in a while are reported as healthy when they are not 3. A remote agent on Windows XP Home is reported as healthy, but ESET anti-virus detects that it 60 updates missing, 5-6 of which are critical
Unsure a software package is installed
Hi, I have been looking to see if there is a way to check if a software package is installed, and if it isn't to automatically install it. For example, when you add a new machine into Desktop Central the server scans the machine and inbstalls all software packages designated to always be installed. Is this possible, and if so how would this be done. Thanks. Geoff.
Easy place to see latest version of Desktop Central for download?
I'm seeing the downloads everywhere. But they never bother mentioning the build number.
How to find out if file exists?
I had a software install push out a self-contained virtual application and now need to delete it from certain desktops. What is the best way to find out if a computer has a certain file? Thanks Charles
Possibility to change client's IP address through Desktop Central Agent?
Hi, Is there a easy way to change IP address of a client computer through Desktop Central? Or just DNS servers to multiple computers?
Remote desktop security problem
I have problem with Desktop Central 80022, after upgrade the option for final user to remote connection not asking to consent the user aprobe connection. I configured the desktop central to permanent ask to user before connect in the remote session. Right Now the options of the Desktop central not appear, I don´t know what happen. Any have idea how to resolve this problem. Thank you Best Regards.
Microsoft Updates - DC says missing, WSUS says not applicable
Hi there I am using Desktop Central 8 (build 80018) and have a question regarding Microsoft updates. I have noticed it a few times that WSUS tells me that a particular computer is up to date but Desktop Central says that certain Microsoft updates are missing. An example would be patch id 97886 (osc2010-kb2583935-fullfile-x86-glb.exe). I tried to install this update on several computers but it failed with the following error message: OfficeUpdateError: No product installed for contained patch To me
Remote Shutdown
Is there a way to select specific OU's and child OU's in Active Directory for Remote Shutdown?
Error - The specified service has been marked for deletion
Agent up gradation failed with error - The specified service has been marked for deletion. Any clue? --------------------- Rajesh Singh
Vulnerability Database Update Fails (v 80024)
I recently installed Desktop Central 8 on my server and have been unable to update the vulnerability database successfully. Each time I attempt to download the database the first three process complete successfully and then the "Syncing security updates" process fails. I have reviewed logs and even changed the log setting to Debug and still have no indication of why the update fails. The system currently does not have a local firewall running and no traffic is being blocked by the gateway.
Desktop Central Server stops
I installed the app first time had a issue with DB update. Then the server stops after starting. I reinstalled the app result is same. Any help is appreciated. Thx
Update
Hi i installed Desktop central.The product is absolutely fantastic.I have a issue in updates it says all task completed but the DB report shows failure. Last Successful Vulnerability DB Update : Vulnerability Database is not up-to-date [ Sync Now ] Last Vulnerability DB Update Result : Failure Next Scheduled Vulnerablity DB Update : May 29,2012 01:36:00 PM [ Change ] Any help is appreciated. I use a firewall in which i have allowed access for the machine running Desktop Central. Thx
Correct Utilization for a .vbs script file on Pre-install
I'm trying to run a Pre-installation VB script file and everytime I deploy the software I get an error stating "Incorrect Function". I dont know if i have to specify a program to run the .VBS file or not. I have attached a screen of my package layout. thanks, nix_man
Error while updating from 80022 to 80025
Got a java error while trying to update. Restarted and tried to update to 80025 again with no luck. Get the following error in server.lock #Thu May 24 15:41:12 PDT 2012 buildnumber-db=80022 buildnumber-conf=80025 error-message=File system incompatible with DB. Might occur in case Deskop Central installation is overwritten by another incompatible version ? So what did I do wrong? Thanks Charles
Hotfix Install Procedure
When installing hotfixes the intructions always advise to; "Take a backup of the Desktop Central installation directory (<Install_Dir>/DesktopCentral_Server) to avoid any data loss during the upgrade process." This is an awfully long process on our server requiring gigabytes of data to be backed up each time even though the hotfixes are generally only around 35MB? Isnt there a way that the hotfix install procedure can automatically backup the relevant files rather than the administrator having
Dcconfig.exe errors
Running build 80022 and suddenly getting dcconfig.exe errors on many machines when users login. Automated patch deployment says "In Progress" for these pc's but no patches appear to be getting installed on the affected machines.
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