Error Code - Show as success
Hi, I'm setting up a configuration for a removal/install of a software. This is a 2 part process 1. Uninstall software 2. Install new software. The problem is that some machines do not have the original software, so that part of the script returns an error code "this action is only valid for products that are currently installed." error code is 1605. I would like to be able to make that error code marked as a success, and not have the system attempt a retry and eventually mark as a failure.
Turn off Deployment Polices
Okay, so we have just updated our Desktop Central to the latest build (80340) and everything is working fine, but we're not too keen on the new Deployment Policies when trying to push out updates. We were wondering if there was a way to disable that feature and push updates the way we did with your previous builds?
Problem in desktop central when adding any PC in domain
Dear Team, Please help me out. I am using SDP 8.1 & DC 8.0 with a feature of integration of each other. But whenever a machine is added in domain, this become a request and forwarded to SDP. So how can I stop this. Your reply are highly appreciated. Regards Prashant Mangal
Bluescreen failure when USB is blocked
Hello We have 160 Windows 7 and 150 Windows 8 ( 10x Windows 8.1 ) Clients and the software deployment works very well. Now we would like to deploy the usb security on user and client sites. With Windows 7 it works good, but on Windows 8 (8.1) Clients after reboot or deploying it shows a bluescreen (sad smily) with no error message or code. Is this a whole problem with desktopcentral and windows 8 or still a config which i must set correctly? So i only use the assistant to block all ports on the clients,
Uninstall MS Office 2010
hi, I have installed, by MSP file, MS office 2010 in one computer;now I need to uninstall it, but i don't understand how? i tried to make another package and another configuration with uninstall operation type, but it doesn't work....:( can you help me, please??? thanks simona
Apple push service
How can I get to check if MDM will communicate on port 2195. Fire wall opened for 2195 and 2196. I can telnet into gateway.push.apple.com : 2195 and get a response from their server. However Desktop Central doesn't seem to want to communicate at all. I have run Wireshark to monitor port 2195 and there is no communication at all from Desktop Central on this port. However, if I do a telnet then the traffic is picked up by Wireshark. I have played with direct access/via proxy, specific persistent static
Announcements feature - choose users across multiple domains/broadcast frequency setting
I am trying to select specific users from each of 3 domains to whom I want to broadcast an announcement. However when I select users from the 2nd domain, it deletes the users I selected from the 1st domain. Also, in the frequency section, it would be helpful to have "weekly" as an option. Right now, I have to set it for every 7 days since I send a weekly maintenance reminder on the same day/time each week. It would also be useful to be able to broadcast to a computer rather than a user.
Script doesn't run after application installation
Hello DC Team, I am having some issues with post Software Deployment using "Run the Script after Installing Software". The application installs fine but then I need to copy a config file to the user appdata folder. I call a vbs file using cscript.exe \\Server\Software\Connection.vbs I know the vbs file works as I am able to run it from a command prompt and the file copies properly. When running the task as a install software for computer the deployment reports installed successfully but when I look
Update Vulnerability DB fails
I had to fall back to a backup of our Desktop Central server, version 80001 (July 2012). I applied successive service packs and releases to bring it back up to version 80262, and I reapplied the new license file so that it's registered through July 2014. Things are almost back to normal, but when I try to manually "Update Vulnerability DB" the process runs, getting to the point of downloading patch SQLs (successfully) and then syncing security updates (fails after a couple of minutes). I tried
Unable to deploy software using delayed deployment
Hi, Build 80347. As soon as I tick "install after" and fill in a date/time I am unable to click Deploy, Deploy Immediately or Save as draft on a software deployment configuration. The buttons do nothing. The same function "install after" is working fine in the Patch Management section. Any ideas? I want to install some software packages after 8am tomorrow. Thanks, Dean
Dynamic groups that span over multiple remote offices
It would be nice to have an ability to create dynamic groups that can cover multiple domains/remote offices: let's say all Windows XP systems in all Remote Offices. In current version of Desktop Central it's only possible to create dynamic group within a Remote Office.
Build 80339 - Configuration save with failed targets not working
Since this update, I create a Configuration for e.g. a Software Deployment and then run it. If I then save as a new Configuration with failed targets, it doesn't populate the selected target area
An Apple push service proxy
I'll throw this one out there just to see if it is feasible. In order to save having all the problems of firewalls etc is there a possibility that one could use port 443 (or whatever port is being used to access DC) to a remotely hosted proxy which would translate the push notification to port 2195 outside of our network. I'm sure this would help a lot of people whose IT departments don't like opening up lots of holes in their security If it is possible, could ManageEngine host such a service?
Remote Shutdown - Schedule Shutdown - Task Details failed to display
Dear ManageEngine, I'm receiving error after upgrading to build 80332 for Tools > Remote Shutdown > Schedule Shutdown. When i click in Task Name, the Task Details failed to display with error : [ServletException in:/jsp/tools/remoteShutdownTaskDetails.jsp] java.lang.Exception: ACColumnConfiguration vs ACTableColumns mismatch. Column name is Resource.NAME' Please advise and thank you for your support Wiwin Adriansyah
UIpdating to Build 80339 breaks all my configuration
We are running DesktopCentral Build 80339 on Windows Server 2008 R2 64-bit. Since updating from Build 80332 to Build 80339, all Configurations no longer work. All Software Deployment packages were manually created without using a template. All configurations are packaged as follows: - - Configuration Name - - Installer type - - EXE or MSI Package Name - - Operation type - - Scheduler Settings: Install after: Time / Date - - Deployment Settings
Software Repository: Invalid location: Access is denied.
Hi Guys, I'm trying to change the software repository location to network share, but I'm getting "Invalid location: Access is denied". Network share has "Read" permission for Everyone. However, if I change Everyone permissions to Full Control then it works fine. I've even tried giving Full Control to Domain Users but still no success. Only Everyone with Full Control works fine. Any help please? Cheers
Query report
Hi, Can I get the text please for a query report in DTC (build 80347) to list all the active users per PC from the system/users tab in the inventory? We are replacing 2,500+ PCs in the next 2 months and would like to know which users are using which PCs as we have a lot of hotdesking. Thank you Dean
Live Agent Status - Add to Patch Mgmt Module
Hi Support, I see the new feature which is the addition of the live agent status attached to the computer name field on the SOM page in build 80347. This is a great new function, but can I request it is also added to all the pages in the Patch Management section? This is something I have asked for, for a long time, to be able to know if the computer is currently up and available when I want to send patches. I have previously requested the last contact time field be added, but adding the live agent
Software Deployment Path Type (Desktop Central MSP 8)
Hi Guys, I'm trying to deploy Ms Office 2010 through software deployment, but I can't see the option to choose Network Path or HTTP Path. Is this option not supported in MSP version? I've attached the screenshots. MSP version which I'm using doesn't have any option to choose Path Type. Another question can someone please explain how the software repository work? I've changed software repository from default to \\testmachine\manageenengine and now whenever I select any package whether MSI or MSIEXEC/EXE,
error patching server
I have scanned a server and chosen to deploy updates. When trying to apply the configuration (or even add another target) I get the following error: "Exception occurred while processing the validateTarget !!!!" Server is running the correct agent and patch scan works fine. Build 80347 Any ideas? Thanks, Dean
AD Group Configuration Deployement
Hi, As discussed earlier, I was told that if I point a configuration to an AD group, as users are added to the group they will be added to the configuration. I have to modify the configurations and hit deploy again in order for it to see the new users added to the AD group. Am I missing a setting or does it have a set time that it checks for new AD group users and the modify deploy just forces the check? Also, if I hit deploy it always says the switch is not defined for the software package. The
Replication cycle finished with some failures
Hi Guys, Any idea why my Remote Office is showing Yellow coloured and in the remarks it says: "Replication cycle finished with some failures " Regards, Mobin Qasim
Clients with multiple IP's
Hi, I am having an issue with certain client machines that may have Multiple IP addresses it appears that clients that have multiple IP 's will not be managed by Desktop central server correctly scans fail, configurations do not apply disabling these additional NIC's with different subnetted IP's is not an acceptable solution as they are required for example for cluster services can you advise how i set one fo these IP addresses for the client as the primary means of comms to the server Thanks
Configuration Status
Quick question. I have a configuration that silently installs software for all users in an AD Group. If the user already has the most current version, will it install over it? If it does, is there a way to filter it to only install on computers that don't already have the newest version? It just says success for the status. Thanks, -Ben
DC8 Spamming new hardware mails: Addition of Hardware Detected:Desktop Monitor,Desktop Monitor
I have DC8 set up to mail about hardware changes made to machines, A very useful feature. DC8 Builds 80340 & 80339 send many mails about new monitors. Most of these machines are virtual but with some laptops and a desktop too. I've had 8 reports about new monitors just for my main laptop which hasn't got any external monitors attached. I'm getting 8 or so reports about monitors for each of the 16 managed machines on my testing network which amounts to quite a lot of spam. If I were to roll out Builds
Problem with checksum on Malicious Software Removal Tool v5.9 (x64)
I've tried several times to download the latest MS Malicious Software Removal Tool v5.9 (x64) through Service Desk 8 (Build 80339). It downloads and the file size looks identical to the one I downloaded manually from microsoft.com, but I always see a "checksum doesn't match" error and the patch (ID = 15105) is still showing up as "Not yet downloaded" -- is this a known bug? Is there a workaround, such as manually downloading the MRT into the proper store folder? Thanks.
Update Workstation/Servers, then reboot
Greetings I am trying to create a custom configuration that allows me to scan, patch and reboot a group of servers after hours. The policy uses these settings: Reboot Policy Settings Reboot Policy : Force Reboot [ 5 minutes after deployment , include servers ] Reboot/Shutdown window Title : Your Computer will be Restarted Reboot/Shutdown window Message : New Patches are installed in your computer. It will be restarted. It seems to deploy fine, however, the servers do not reboot. No one is logged
False positives for two .Net 4.5.1 updates (15026 and 15028)
Win 7 + SP1 (x64) workstations. Yesterday, after applying latest MS updates using Windows Update, machines were coming up clean when scanned by Desktop Central -- all MS updates released 11 Feb (and earlier) were installed. This morning, after a Desktop Central patch DB update (to fix the Malicious Software Removal download checksum error), the machines are all showing that they're missing .Net 4.5.1 updates 15026 and 15028. I've gone to one of the machines and manually installed the Desktop Central
Autodesk 2013 Uninstallation
I figured out how to uninstall Autodesk 2013 silently. FYI. "C:\Program Files\Autodesk\Uninstall Tool 2013\InvCleanup.exe" /qn InvCleanup.exe will remove all the Autodesk apps. The /qn performs it silently. The icons will disappear one at a time. -Ben
Automate Patch Deployment Fore reboot after XXXX minutes
Hi! I found an unpleasant surprise... DC is doing automatic patch installation for workstations in every monday after working hours. We have configured Fore Reboot after XXXX minutes - its working. But now I discovered... when user is logged in to computer over Remote Desktop Connection, then it will go force reboot immediately after patch installation - it does not wait XXXX mintues.
False positive for Win XP patch 15117 (KB2909210)
I'm noticing that all eight of our remaining Win XP Pro (32-bit) workstations are showing that they're missing Paatch 15117 (KB2909210) even though we've applied all of the latest MS updates using Microsoft Update back on 11 February. As a test, I used Desktop Central to download the update, then manually installed it on one Win XP workstation, then rebooted it, then rescanned it with Desktop Central. It's still showing that it's missing patch 15117. This looks like another false positive. Can
How to set up an IP Printer
Hi, I would like to setup a configuration to push an IP Printer to a computer. I know there is the IP Printer in the config options but I am a bit confused. The box for "Share Network Printer for Driver Installation" We do not share our printers. The typical installation is to enter the IP through Windows Add Printer Wizard then do a "have disk" to the driver on our server. Can I put the driver path on the server in that box? What I would like this to do is I have a Xerox GPD and a HP UPD configurations
Configurations in a package
Would it be possible to push multiple configurations in a package? For instance, config1 installs the software then config2 runs and changes a registry key. Thanks, -Ben
Desktop Central ULA & Legal question
Hi, Would it be possible to have a copy of DC ULA ? We have a legal concern, regarding licenses. We purchased DC with 1000 nodes to support our business, we currently have 300 computers that are actively managed, so we have 700 free nodes. We need to deploy a couple of software to our client, which is about 600-800 users. My question is do we need to buy extra nodes or since we will add the computer to DC, install the agent, push the software, remove agent and remove PC from DC, since we don't provide
DesktopCentral: Chat among users
Hi, sorry if I post this here, but i could not find DesktopCentral in the "Select Forum" list on the side int he opening topic form. So feel free to move the ticket if necessary. One of our customers requested if it was possibile to use the chat tool to allow users to talk with each others. My understanding is that the chat can be used only by the operators to talk with the end users, and not by the user themselves to talk among each others. I wanted to confirm this with you and verify, in the case
ManageEngine Desktop Central : February 2013 - Patch Tuesday support - status update
Hi Admins, Greetings and Good day. Here is a quick update on the February , 2014 Patch Tuesday. New Security Bulletins : MS14-005 - Vulnerability in Microsoft XML Core Services Could Allow Information Disclosure (2916036) - Supported. MS14-006 - Vulnerability in IPv6 Could Allow Denial of Service (2904659) - Supported. MS14-007 - Vulnerability in Direct2D Could Allow Remote Code Execution (2912390) - Supported. MS14-008 - Vulnerability in Microsoft Forefront Protection for Exchange Could Allow Remote
Windows 7 - Delete IE 64-bit Shortcut from Start menu
I am trying to delete the IE 64-bit shortcut from the Start Menu on our Windows 7 Machines. Is it possible through the Computer Configurations under the Shortcut option?
Internet Explorer 9 install
I know IE11 is out but i have some PCs out there that still have IE8 and i would like to push out IE9. How can i roll this out. When look at Software deployment and under templates it only shows IE11. thanks.
Merge DC Servers
I have a couple of companies that run Desktop Central MSP for me to manage their computers. I'm ready to purchase a license and wonder if there is a way to migrate or merge these DBs. Then I plan to create Remote Offices and move them to DSs, to continue using the server they have on site. Is this possible?
Single Sign on
Does DTC support Single Sign on? Its a pain to sign in every morning when SD+ signs in automaticly and i have to manually sign in to DTC. Cheers, Jamie Cameron | Service Desk Engineer | Central Otago District Council TEL (03) 440 0699 MOB (027) 221 5993 FAX (03) 440 0661 EML Jamie.cameron@codc.govt.nz WEB www.codc.govt.nz
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