Autodesk 2013 Uninstallation
I figured out how to uninstall Autodesk 2013 silently. FYI. "C:\Program Files\Autodesk\Uninstall Tool 2013\InvCleanup.exe" /qn InvCleanup.exe will remove all the Autodesk apps. The /qn performs it silently. The icons will disappear one at a time. -Ben
Automate Patch Deployment Fore reboot after XXXX minutes
Hi! I found an unpleasant surprise... DC is doing automatic patch installation for workstations in every monday after working hours. We have configured Fore Reboot after XXXX minutes - its working. But now I discovered... when user is logged in to computer over Remote Desktop Connection, then it will go force reboot immediately after patch installation - it does not wait XXXX mintues.
False positive for Win XP patch 15117 (KB2909210)
I'm noticing that all eight of our remaining Win XP Pro (32-bit) workstations are showing that they're missing Paatch 15117 (KB2909210) even though we've applied all of the latest MS updates using Microsoft Update back on 11 February. As a test, I used Desktop Central to download the update, then manually installed it on one Win XP workstation, then rebooted it, then rescanned it with Desktop Central. It's still showing that it's missing patch 15117. This looks like another false positive. Can
How to set up an IP Printer
Hi, I would like to setup a configuration to push an IP Printer to a computer. I know there is the IP Printer in the config options but I am a bit confused. The box for "Share Network Printer for Driver Installation" We do not share our printers. The typical installation is to enter the IP through Windows Add Printer Wizard then do a "have disk" to the driver on our server. Can I put the driver path on the server in that box? What I would like this to do is I have a Xerox GPD and a HP UPD configurations
Configurations in a package
Would it be possible to push multiple configurations in a package? For instance, config1 installs the software then config2 runs and changes a registry key. Thanks, -Ben
Desktop Central ULA & Legal question
Hi, Would it be possible to have a copy of DC ULA ? We have a legal concern, regarding licenses. We purchased DC with 1000 nodes to support our business, we currently have 300 computers that are actively managed, so we have 700 free nodes. We need to deploy a couple of software to our client, which is about 600-800 users. My question is do we need to buy extra nodes or since we will add the computer to DC, install the agent, push the software, remove agent and remove PC from DC, since we don't provide
DesktopCentral: Chat among users
Hi, sorry if I post this here, but i could not find DesktopCentral in the "Select Forum" list on the side int he opening topic form. So feel free to move the ticket if necessary. One of our customers requested if it was possibile to use the chat tool to allow users to talk with each others. My understanding is that the chat can be used only by the operators to talk with the end users, and not by the user themselves to talk among each others. I wanted to confirm this with you and verify, in the case
ManageEngine Desktop Central : February 2013 - Patch Tuesday support - status update
Hi Admins, Greetings and Good day. Here is a quick update on the February , 2014 Patch Tuesday. New Security Bulletins : MS14-005 - Vulnerability in Microsoft XML Core Services Could Allow Information Disclosure (2916036) - Supported. MS14-006 - Vulnerability in IPv6 Could Allow Denial of Service (2904659) - Supported. MS14-007 - Vulnerability in Direct2D Could Allow Remote Code Execution (2912390) - Supported. MS14-008 - Vulnerability in Microsoft Forefront Protection for Exchange Could Allow Remote
Windows 7 - Delete IE 64-bit Shortcut from Start menu
I am trying to delete the IE 64-bit shortcut from the Start Menu on our Windows 7 Machines. Is it possible through the Computer Configurations under the Shortcut option?
Internet Explorer 9 install
I know IE11 is out but i have some PCs out there that still have IE8 and i would like to push out IE9. How can i roll this out. When look at Software deployment and under templates it only shows IE11. thanks.
Merge DC Servers
I have a couple of companies that run Desktop Central MSP for me to manage their computers. I'm ready to purchase a license and wonder if there is a way to migrate or merge these DBs. Then I plan to create Remote Offices and move them to DSs, to continue using the server they have on site. Is this possible?
Single Sign on
Does DTC support Single Sign on? Its a pain to sign in every morning when SD+ signs in automaticly and i have to manually sign in to DTC. Cheers, Jamie Cameron | Service Desk Engineer | Central Otago District Council TEL (03) 440 0699 MOB (027) 221 5993 FAX (03) 440 0661 EML Jamie.cameron@codc.govt.nz WEB www.codc.govt.nz
SQL versions supported in SDP and DC
Hello I`m just wondering which versions of MS SQL that are supported by the ServiceDesk Plus and Desktop Central?
Desktop Central Progress bar & Locking user UI
Hi, I have 2 questions regarding software deployment, is it possible to change the image on the deployment progress bar, we want to change it to our company logo also is it possible to lock the user UI while a software installs ? Thank you,
More Mapped Drives issues
I have a couple of problems with the Mapped Drives feature. When I set up a mapped drive configuration, I want to make sure that the user has a mapped drive pointing to the right location. So I map the Z drive to \\server\folder. But when a user already has the Z drive point to \\serverX\folder the configuration will fail, because the Z drive is already there. So my next step was to add a delete drive Z step to the configuration before it added drive Z. But then the configuration failed when someone
Desktop Central move from one server to another
Desktop Central move from one server to another. Dear Support, We are in the process of migrating our old DC server to New Hardware. How can i proceed with that. I do have 8 Remote Offices and 1 Head Office we have the license for 6000 computers. Regards Abdul Majeed 00966-562679798
How to enforce "Disable Automatic Java Updates" template
Hi all I deployed the "Disable Automatic Java Updates" template a while ago which prevented all Java update notifications. However, when Java 7 Update 9 was released, the notifications re-appeared on all workstations (both Win 7 and XP). It seems that a previous Java update overwrote the registry keys. My question is, if there is a way to enforce this template? The only alternative I see is to deploy registry keys via group policy. Thanks for your advice! Regards Stefan
Ports used by network share
I wish to use a NAS as a network share to deploy softwares and only allowed specific ports for security reasons. Whenever I try to access the designated folder on my NAS (with correct credentials) the access is denied and I believe it is due to the port(s) not being opened on the side of NAS. What port(s) is/are used by Desktop Central for accessing the software repository on the network?
Deployment of .NET 4.5.1--offline installer or web installer?
I'm deploying the .NET 4.5.1 update for all of my domain computers (about 170) to provide functionality to one of our systems that we just updated, and my subject line pretty much says it all. Will deploying the web installer (using /q /norestart to run in the background) work? It's not a HUGE deal, but it would put the data load on microsoft rather than having the offline installer come off my servers. Thanks! -Adam
DesktopCentral MSP Distribution Server
Hi Guys, I'm evaluating ManageEngine Desktop Central 8 MSP in a test environment. I've few questions regarding Desktop Central Distribution Server as I couldn't find the answers in the documents plus there are no informative videos about it. I've installed Desktop Central 8 MSP in a test machine and configured it with the distribution server at a remote office. And then from distribution server, I was manage to installed Desktop Central WAN Agent in different computer without any interaction to
MDM Android client Languaje (Spanish)
Hello all again, It's possible set the client languaje for Android in Spanish? Also the front end/back end of the admin server will be more international whit Spanish support into its languajes supported. Thank you very much.
How-To: Change Date format used by reports
I want to export a report with a date or datetime column to XLS or CSV for further processing using Excel. But since we use German version of Excel, I can't use the date format exported by desktop central, for example "Mon, Jan 20 2014, 12:00:00". Instead I need the date value in the format "20.01.2014" or "20.01.2014 12:00:00" So, my question is how to change the date format used by Desktop Central especially regarding reports. (In Servicedesk the overall date format can be easily change under "Personalize").
Desktop Central not working after 339 hotfix install
Hi, I was running 8.0.332 and tried to install 339 hotfix, but it failed. Now I can't start the server. Tried to reinstall 339 hotfix - no use. How can I fix the server withput loose the configuration? -Roei
Software Deployment - AD Group Uninstall Policy
Hi, Is there any concept of an "uninstall software policy" or something in Desktop Central? What I mean by this, is for example: I have a Software Deployment Configuration targeted to a Group in Active Directory. If I were to remove a computer from this group, it would be ideal that for during the next agent check-in, the software is then removed from the machine. This would make manageability easier. Thanks
Automatic Software Deployement
Hi, I am looking to automate the updating process of our user's VPN client. We are able to push software to specific computer, but we would like to have the agent look at the computer and recognize that a user has X software version 7.0. Then the agent will automatically with no administrative assistance pull the new 8.0 version for instance to that computer. In our case, the software is WatchGuard MUVPN 11.8, but we also plan to use this with numerous other applications. Thanks!
WOL over Cisco 2960
Hi All, Has anyone currently setup and using WOL broadcasting through cisco 2960 switch? We have lots of different subnets for each floor and branches of our company and would like to enable WOL to automate windows updates. Can anyone provide me with some advice as currently WOL isn't working although BIOS setting is enabled. Thanks Chris
Constant Running Configuration
I would like to have my configuration run constantly on an AD Group so if a new computer is added, it will get this software.If I have a configuration targeted to an AD group, would it not have a status of completed after it has pushed to all the computers in that AD group? Meaning if I add a computer to that AD group a month from now, that configuration would be completed and "executed" and would not run on that new computer. Will the configuration only target to the computers that were in the group
MDM in a remote server
I've a problem between my network structure and Desktop Central MDM. I've the necessity to have the service MDM in other server in outsourcing it's possible? Tks Matteo
msiexec command configuration
Hi everybody, I need to create a uninstall software task but it don't belong to any msi file. The task will uninstall Java updater throught the command: msiexec /qn /x {4A03706F-666A-4037-7777-5F2748764D10} Any idea how to accomplish it? Thanks
Automated Deployment For TeamViewer 9
I am wanting to deploy TeamViewer 9 to all of our users but unsure of the switches/options to use in the software configuration. We have paid licensing for TeamViewer and not using the free version. I found some instructions online (see attached file) on how to deploy via a domain group policy but prefer to do so with Desktop Central. The group policy method deploys the setup file and a .reg file that has the settings (account info, options, etc..) in it. Not sure how to deploy both of these to our
Software Install configuration option save as draft deletes all packages except the one on the top
Hi, I'm going crazy! We updated to Desktop Central 80332 just before the end of last year. The normal issues we experience are client agents not upgrading and execution of MSI and EXE's fail. Both MSI, EXE's and client agents were tested but just this week after deploying an Installation configuration and saving it as a draft all of the packages within the configuration were deleted bar the first one in the list. This issue is happening in two sites we currently have Desktop Central 80332 installed.
How to add Active Directory groups to local computer administrator group?
I need to deploy an Active Directory group to local computer administrator group. Any suggestions?
Pull event logs with Inventory
Are we missing it or is there not the ability to review event logs for managed machines in DeskTop Central? We currently have LanSweeper also as were planning to replace it with DC. LanSweeper pulls the event logs with the inventory scan which allows technicians to review the latest logs prior to even connecting or contacting the requester. This many time allows for a hypothesis to be well formed at the time of first contact. If this does not exist, sounds like a feature request.
I've never used DC to patch my servers....
I have a wide range of servers 2003, 2008 R2, 2012, 2012 hyper v hosts, etc... some physical, some hyper V, etc... I've never used DC to patch my servers, have always run it without issue on my workstations but have been leery of patching my servers. Curious to hear from users who are patching their servers and if there is anything I should be aware of in terms of do's don'ts types of boxes I shouldn't use DC to patch, etc...
Desktop Central Server showing Wrong Time - How to fix it?
Hi Folks, This could be due to JRE Time issue with Java. Give a try with the below given steps and revert in case you need more assistance. Download the attached jar file and save in <DesktopCentral_Server> folder. Rename the time.rename2jar.txt file as time.jar Execute the following command: <DesktopCentral_Server> jre\bin\java -cp time.jar Time The timezone that is displayed as the output should be the same as your default time zone. If not, change the timezone to a different value (any time
Change display settings just for remote sessions
Is there a way to change the display settings in Desktop Central on the workstations I remotely manage, without affecting the users display settings. Some users have changed their display settings to allow for larger fonts. This causes an issue when I remote in, the bottom of the screen is cut off and I am unable to click on anything correctly. As you can see from the image.
NSSendRequest has returned with error code is :13
I install a Desktop Central agent to a server but when I make a software distribution, fails . --------------------------------------------------------------------- 8:10:279 ] [ 2164 ] [INFO] Main : NSSendRequest has returned with error code is :13 [ 2014-01-15 10:58:10:279 ] [ 2164 ] [ERROR] Error Code : 13 , Error Message : Datos no válidos. [ 2014-01-15 10:58:10:279 ] [ 2164 ] [INFO] Main : Notification Server is enabled ... [ 2014-01-15 10:58:10:279 ] [ 2164 ] [ERROR] GetResourceID : Unable to
Categories on Tickets
Good morning, I would like to ask you something related to a doubt that I have. I have the site XXX for a particular client, and I would need to create two categories: PPP and MMMM. I would need that certain users could see the tickets associated to PPP but couldn’t see the ones associated to MMMM; other users would need to see the tickets of MMMM but not PPP. How could I do that? Thank you in advance. Regards,
ManageEngine Desktop Central : Jan 2014 - Patch Tuesday support - status update
Hi Folks, Good day. Quick update on the January, 2014 Patch Tuesday. New Security Bulletins : MS14-001 - Vulnerabilities in Microsoft Word and Office Web Apps Could Allow Remote Code Execution (2916605) - Supported. MS14-002 - Vulnerability in Windows Kernel Could Allow Elevation of Privilege (2914368) - Supported. MS14-003 - Vulnerability in Windows Kernel-Mode Drivers Could Allow Elevation of Privilege (2913602) - Supported. MS14-004 - Vulnerability in Microsoft Dynamics AX Could Allow Denial
How to set targets in Permissions Manager within Desktop Central?
I've created a permission to grant Domain Users to have full access when running an executable and to the related registry keys. I've tried to set the target to Domain User and to two OUs containing Windows 7 computers, but the Execution Status still shows "No targets available". Status shows Ready to Execute. What am I missing? Also, there's no forum for Desktop Central in the Forum list box
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