SQL versions supported in SDP and DC
Hello I`m just wondering which versions of MS SQL that are supported by the ServiceDesk Plus and Desktop Central?
Desktop Central Progress bar & Locking user UI
Hi, I have 2 questions regarding software deployment, is it possible to change the image on the deployment progress bar, we want to change it to our company logo also is it possible to lock the user UI while a software installs ? Thank you,
More Mapped Drives issues
I have a couple of problems with the Mapped Drives feature. When I set up a mapped drive configuration, I want to make sure that the user has a mapped drive pointing to the right location. So I map the Z drive to \\server\folder. But when a user already has the Z drive point to \\serverX\folder the configuration will fail, because the Z drive is already there. So my next step was to add a delete drive Z step to the configuration before it added drive Z. But then the configuration failed when someone
Desktop Central move from one server to another
Desktop Central move from one server to another. Dear Support, We are in the process of migrating our old DC server to New Hardware. How can i proceed with that. I do have 8 Remote Offices and 1 Head Office we have the license for 6000 computers. Regards Abdul Majeed 00966-562679798
How to enforce "Disable Automatic Java Updates" template
Hi all I deployed the "Disable Automatic Java Updates" template a while ago which prevented all Java update notifications. However, when Java 7 Update 9 was released, the notifications re-appeared on all workstations (both Win 7 and XP). It seems that a previous Java update overwrote the registry keys. My question is, if there is a way to enforce this template? The only alternative I see is to deploy registry keys via group policy. Thanks for your advice! Regards Stefan
Ports used by network share
I wish to use a NAS as a network share to deploy softwares and only allowed specific ports for security reasons. Whenever I try to access the designated folder on my NAS (with correct credentials) the access is denied and I believe it is due to the port(s) not being opened on the side of NAS. What port(s) is/are used by Desktop Central for accessing the software repository on the network?
Deployment of .NET 4.5.1--offline installer or web installer?
I'm deploying the .NET 4.5.1 update for all of my domain computers (about 170) to provide functionality to one of our systems that we just updated, and my subject line pretty much says it all. Will deploying the web installer (using /q /norestart to run in the background) work? It's not a HUGE deal, but it would put the data load on microsoft rather than having the offline installer come off my servers. Thanks! -Adam
DesktopCentral MSP Distribution Server
Hi Guys, I'm evaluating ManageEngine Desktop Central 8 MSP in a test environment. I've few questions regarding Desktop Central Distribution Server as I couldn't find the answers in the documents plus there are no informative videos about it. I've installed Desktop Central 8 MSP in a test machine and configured it with the distribution server at a remote office. And then from distribution server, I was manage to installed Desktop Central WAN Agent in different computer without any interaction to
MDM Android client Languaje (Spanish)
Hello all again, It's possible set the client languaje for Android in Spanish? Also the front end/back end of the admin server will be more international whit Spanish support into its languajes supported. Thank you very much.
How-To: Change Date format used by reports
I want to export a report with a date or datetime column to XLS or CSV for further processing using Excel. But since we use German version of Excel, I can't use the date format exported by desktop central, for example "Mon, Jan 20 2014, 12:00:00". Instead I need the date value in the format "20.01.2014" or "20.01.2014 12:00:00" So, my question is how to change the date format used by Desktop Central especially regarding reports. (In Servicedesk the overall date format can be easily change under "Personalize").
Desktop Central not working after 339 hotfix install
Hi, I was running 8.0.332 and tried to install 339 hotfix, but it failed. Now I can't start the server. Tried to reinstall 339 hotfix - no use. How can I fix the server withput loose the configuration? -Roei
Software Deployment - AD Group Uninstall Policy
Hi, Is there any concept of an "uninstall software policy" or something in Desktop Central? What I mean by this, is for example: I have a Software Deployment Configuration targeted to a Group in Active Directory. If I were to remove a computer from this group, it would be ideal that for during the next agent check-in, the software is then removed from the machine. This would make manageability easier. Thanks
Automatic Software Deployement
Hi, I am looking to automate the updating process of our user's VPN client. We are able to push software to specific computer, but we would like to have the agent look at the computer and recognize that a user has X software version 7.0. Then the agent will automatically with no administrative assistance pull the new 8.0 version for instance to that computer. In our case, the software is WatchGuard MUVPN 11.8, but we also plan to use this with numerous other applications. Thanks!
WOL over Cisco 2960
Hi All, Has anyone currently setup and using WOL broadcasting through cisco 2960 switch? We have lots of different subnets for each floor and branches of our company and would like to enable WOL to automate windows updates. Can anyone provide me with some advice as currently WOL isn't working although BIOS setting is enabled. Thanks Chris
Constant Running Configuration
I would like to have my configuration run constantly on an AD Group so if a new computer is added, it will get this software.If I have a configuration targeted to an AD group, would it not have a status of completed after it has pushed to all the computers in that AD group? Meaning if I add a computer to that AD group a month from now, that configuration would be completed and "executed" and would not run on that new computer. Will the configuration only target to the computers that were in the group
MDM in a remote server
I've a problem between my network structure and Desktop Central MDM. I've the necessity to have the service MDM in other server in outsourcing it's possible? Tks Matteo
msiexec command configuration
Hi everybody, I need to create a uninstall software task but it don't belong to any msi file. The task will uninstall Java updater throught the command: msiexec /qn /x {4A03706F-666A-4037-7777-5F2748764D10} Any idea how to accomplish it? Thanks
Automated Deployment For TeamViewer 9
I am wanting to deploy TeamViewer 9 to all of our users but unsure of the switches/options to use in the software configuration. We have paid licensing for TeamViewer and not using the free version. I found some instructions online (see attached file) on how to deploy via a domain group policy but prefer to do so with Desktop Central. The group policy method deploys the setup file and a .reg file that has the settings (account info, options, etc..) in it. Not sure how to deploy both of these to our
Software Install configuration option save as draft deletes all packages except the one on the top
Hi, I'm going crazy! We updated to Desktop Central 80332 just before the end of last year. The normal issues we experience are client agents not upgrading and execution of MSI and EXE's fail. Both MSI, EXE's and client agents were tested but just this week after deploying an Installation configuration and saving it as a draft all of the packages within the configuration were deleted bar the first one in the list. This issue is happening in two sites we currently have Desktop Central 80332 installed.
How to add Active Directory groups to local computer administrator group?
I need to deploy an Active Directory group to local computer administrator group. Any suggestions?
Pull event logs with Inventory
Are we missing it or is there not the ability to review event logs for managed machines in DeskTop Central? We currently have LanSweeper also as were planning to replace it with DC. LanSweeper pulls the event logs with the inventory scan which allows technicians to review the latest logs prior to even connecting or contacting the requester. This many time allows for a hypothesis to be well formed at the time of first contact. If this does not exist, sounds like a feature request.
I've never used DC to patch my servers....
I have a wide range of servers 2003, 2008 R2, 2012, 2012 hyper v hosts, etc... some physical, some hyper V, etc... I've never used DC to patch my servers, have always run it without issue on my workstations but have been leery of patching my servers. Curious to hear from users who are patching their servers and if there is anything I should be aware of in terms of do's don'ts types of boxes I shouldn't use DC to patch, etc...
Desktop Central Server showing Wrong Time - How to fix it?
Hi Folks, This could be due to JRE Time issue with Java. Give a try with the below given steps and revert in case you need more assistance. Download the attached jar file and save in <DesktopCentral_Server> folder. Rename the time.rename2jar.txt file as time.jar Execute the following command: <DesktopCentral_Server> jre\bin\java -cp time.jar Time The timezone that is displayed as the output should be the same as your default time zone. If not, change the timezone to a different value (any time
Change display settings just for remote sessions
Is there a way to change the display settings in Desktop Central on the workstations I remotely manage, without affecting the users display settings. Some users have changed their display settings to allow for larger fonts. This causes an issue when I remote in, the bottom of the screen is cut off and I am unable to click on anything correctly. As you can see from the image.
NSSendRequest has returned with error code is :13
I install a Desktop Central agent to a server but when I make a software distribution, fails . --------------------------------------------------------------------- 8:10:279 ] [ 2164 ] [INFO] Main : NSSendRequest has returned with error code is :13 [ 2014-01-15 10:58:10:279 ] [ 2164 ] [ERROR] Error Code : 13 , Error Message : Datos no válidos. [ 2014-01-15 10:58:10:279 ] [ 2164 ] [INFO] Main : Notification Server is enabled ... [ 2014-01-15 10:58:10:279 ] [ 2164 ] [ERROR] GetResourceID : Unable to
Categories on Tickets
Good morning, I would like to ask you something related to a doubt that I have. I have the site XXX for a particular client, and I would need to create two categories: PPP and MMMM. I would need that certain users could see the tickets associated to PPP but couldn’t see the ones associated to MMMM; other users would need to see the tickets of MMMM but not PPP. How could I do that? Thank you in advance. Regards,
ManageEngine Desktop Central : Jan 2014 - Patch Tuesday support - status update
Hi Folks, Good day. Quick update on the January, 2014 Patch Tuesday. New Security Bulletins : MS14-001 - Vulnerabilities in Microsoft Word and Office Web Apps Could Allow Remote Code Execution (2916605) - Supported. MS14-002 - Vulnerability in Windows Kernel Could Allow Elevation of Privilege (2914368) - Supported. MS14-003 - Vulnerability in Windows Kernel-Mode Drivers Could Allow Elevation of Privilege (2913602) - Supported. MS14-004 - Vulnerability in Microsoft Dynamics AX Could Allow Denial
How to set targets in Permissions Manager within Desktop Central?
I've created a permission to grant Domain Users to have full access when running an executable and to the related registry keys. I've tried to set the target to Domain User and to two OUs containing Windows 7 computers, but the Execution Status still shows "No targets available". Status shows Ready to Execute. What am I missing? Also, there's no forum for Desktop Central in the Forum list box
Disable user configuration (software deployment) on a group of desktops
Hi, I would like to disable user configuration to apply to certain computers (when users logon on a different one). Our situation: We got a group of laptop users who needs local software, but when this users logs on a desktop at the office I don't want that software to be installed on that desktop. All of these systems are Windows 7 and on the same ip subnet, but on different OU. When I create a Software Deployment Configuration for a (AD) group of users I cann't exclude a specific computer OU. Anyone
Assigning users to computers in Desktop Central
Hello, Is it possible to manually assign users to computers in Desktop Central. It is possible in servicedesk plus however we use DC as our reference point for asset information. Thanks Jeremy
Crashplan Pro.e Remote Full Install for Active Directory
I'm trying to figure out a way to remote install Crashplan Pro E using the desktop central software deployment feature. We currently run an Active Directory which Crashplan already ties into and reads. Currently if you deploy Crashplan remotely, the user computer pops a notification that requires you to sign in using the users AD credentials which has to be done by hand. I have looked through Crashplan documentation and have been unable to find anything that would help me. I have also searched Google
"Shared Secret" empty on the device
Hi I report this issue that i found: I configured the VPN settings in a profile on my MDM I noticed that the field "Shared Secret" on the device is empty but on MDM I specified it DesktopCentral Version: Desktop Central Component Version Details Desktop Central Server 8.0.2.69 Desktop Central Windows Agent 8.2.68.W Desktop Central Mac Agent 8.2.60.M MDM Android Agent 8.2.60.A Desktop Central DS 8.2.68 Thanks Regards
Some Lenovo models fail when looking up warranty details
I get the error "Warranty Details cannot be fetched because the given details are wrong" when looking up Model 7269D2U, SN MJ20509. The direct web link in DC does work: http://support.lenovo.com/templatedata/Web%20Content/JSP/warrantyLookup.jsp?sysSerial=MJ20509&sysMachType=7269 Other Lenovo models do return correctly inside of DC and this is the only one I've found that does not.
Usernames in AD with Swedish characters does not work
Hello, When I'm trying to add an user in Desktop Central that has Swedish/Nordic characters in their name I got this following error, Kind Regards
The agent installation to computers in other locations
Hi How-to Desktop Central is in another location and addicitional domain controller different IP from DHCP, that is installed in the computer field agent installation.
Laptop Battery Information
Happy new year! Hi, is it possible to check laptop battery replacement status. I have several laptops where windows warns "consider replacing your battery" but in DC is battery status OK. Thanks!
Season's Greetings from ManageEngine Desktop Central
Folks, Desktop Central wishes everyone a merry Christmas, Happy New Year and Happy Holidays. Regards, ----- R. Romanus Prabhu Technical Account Manager Device and Desktop Management Solution Direct Support : +1 408 916 9886 Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS) How To | FAQ | KB | Videos Forum | Twitter | Blog | Road-map -- Try our ManageEngine Certification Program --
Applying Configurations for Secure USB....bizarre behavior
I am not sure if this is normal or not....but this is what we are seeing: We apply a computer based configuration which restricts USB and CD-ROM drives. Once applied, this works perfectly. Later, we decide that this PC should be allowed to have CD-ROM access, so I remove the PC from the configuration used to block access. Then I add the PC to another configuration which explicitely permits CDROM, but still blocks USB (because we do not want to allow USB). Upon machine reboot the machine still
How to add the "Remote Office, Computer Name, Domain name , Execution Time, Last Contact Time" information when using sendmail vbs script
Hi, I have a VBS script to deploy on more then 100 servers after a deployment. My problem is i would like to have in the email that i got from them the following information in the script: * Remote Office, Computer Name, Domain name , Execution Time, Last Contact Time Any help will be appreciated Thanks Const cdoSendUsingPickup = 1 'Send message using the local SMTP service pickup directory. Const cdoSendUsingPort = 2 'Send the message using the network (SMTP over the network). Const cdoAnonymous
Rolling Back to IE 10
We've run into an issue with IE 11 and need to roll back to IE 10. IE 11 was deployed via patch management in Desktop Central. What do I need to do in Desktop Central to get it to roll back to the previous version of Internet Explorer? (IE 10)
Next Page