software inventory - commercial software
Hi Currently i mark software as commercial software and assign it to a variety of categories firefox, safari, chrome etc are in the browser group adobe air, flash and shockwave player in (media group) dropbox, google drive (sync) etc etc this work quite well apart from the fact that all these tools come out with never versions every other week or so and it means i have to manually go into the software inventory find these products and mark the latest version as commercial software and then in the
Initiate installing Patches from Client
Hi I have an APD task that scans, downloads and drafts the patches to be rolled out on some critical servers. Rather than click on deploy within DTC is there a way of initiating the install from the client, so I can do one server at a time similar to WSUS? I know I can create jobs within DTC and push but I want to be able to pull approved patches to a custom group of servers. Thanks Andy
"Waiting for the presenter to join " error message
Hi, I am facing a problem in Desktop central that while taking remote an error message is coming that " Waiting for the presenter to join". This error is not coming always. Some times the remote connection becomes unresponsive and again if we try to connect, this eror comes. Can anyone help me to solve the issue. Regards Jobin
"Waiting for Presenter to Join" when connecting to Mac
When attempting to remotely connect to a MAC I am seeing the following. On my Computer A message box immediately pops up on the mac More Info takes me to the java download page, OK simply closes the message window. A current version of Java is already installed and up to date on the mac as can be seen with the response from the Oracle java test page. What do I need to do to get the mac to allow the Desktop Central java viewer app to run when I try to connect to it remotely ? DesktopCentral
Unsafe information - latest build
Hi, Reading through the release notes that came with the latest update, I can see the following information :- Desktop Central Agent generation has been enhanced to prevent from being reported as "unsafe" by anti-virus during installation/ upgradation. Can you provide any more information in regards to what it was being reported as and with what anti-virus. I'm interested to know how it was identified and what it was being reported as. Thanks
Default Chat box content
We are having a problem with chat where the End Users are closing the popup chat box before we can get a chance to type anything. Why in the world we are having a tough time getting users to NOT do this is frustrating, but the common theme is that they see this blank box (they are ignoring the name in the window header). Is there a way to add a custom statement as a default push, by default, so that the client's chat box shows it once it pops up giving them a bit more information? Probably a feature
Remote Control - log the reason for remote connection
We have this option turned on but I can not find anywhere that we can see the reasons we have entered. It is not a column on the history tab in remote control. I do not see any reports for remote control. So where is it logging this and how can we see it? Thanks Mike
Execution status failed
Hello, When i try to associate a profile to samsung tablets, which includes kiosk mode, I got the following error: ( Execution Status failed ) We updated desktop central new version (build no : 90145 ) and also desktop central updated mdm version on samsung devices as 9.0.145.K
Error Installing Java
Hello, When i try to update Java 8 (8.0.310) Update 31 (32 bit) to Java 8 Update 40 (8.0.40.25) (32bit) I get the following error: Both Packages are downloaded from the Software Deployment Templates. kind regards, Jordi van Oosterbosch
Issue with Software Inventory
Hello, We have been uninstalled some softwares in some PCs through desktop central, but desktop central shows the softwares are still installed, I already run the scan many times, but the softwares still exist. This give us issue to get accurate information about softwares installed in our PCs. For example, desktop central shows that there are 2 versions of Adobe Flash Player installed in some PCs, but we checked directly that PCs, only 1 version is installed. Can somebody help me to solve this issue?
Monitors per pc
Hi, I would like to have a report where i can see the numbers of monitors that my pc's have and the size of the monitor. It would also be nice if I can linked it to the last logon user. Kind regards Tim Verduyn
New Skype Update not showing up in Desktop Central
It looks like there's a new skype release that has been out since the beginning of the month, version 7.2.32.103. The patch management database in Desktop Central is still on 7.2.0.103. When will it be updated? Thanks Sam
Domain Controller Required?
Is a domain controller required in order to use this software?
Automate Patch Deployment doesn't wake up PCs
I have an automate patch deployment task which uses this deployment policy: http://screencast.com/t/SUszXEHIVhr As you can see, this task should wake up the PCs. But it doesn't. We can wake up the PCs manually from MEDC, so this is not the issue. Do we have a configuration problem? (we are still evaluating, so bear with us).
Desktop Cenral Alerts or Notification
How and from where should I manage Alerts for desktop central The computer not in contact with Desktop Central server is given below: Computer Name XXXXXX Domain Name XXXX Remote Office Name Local Office Agent Version 9.0.121.W Last Contact Time Feb 04,2015 07:37:19 AM
What is the recommended procedure to update outdated/vulnerable Desktop Central components?
1) X:\ManageEngine\DesktopCentral_Server\apache\bin\openssl.exe, libeay32.dll, ssleay32.dll using vulnerable version 1.0.1i instead of patched 1.0.1j. What is Desktop Central's procedure to update OpenSSL when vulnerable versions are discovered and updates to OpenSSL are released? 2) X:\ManageEngine\DesktopCentral_Server\pgsql is using an older potentially vulnerable version of PostgreSQL (9.2.4.13091) [http://secunia.com/advisories/57974 ] and a very old and very vulnerable version of OpenSSL (1.0.1c)
Pre-deployment Activity
I have a batch file (cmd) I would like to run before running a custom install. I've tried a few different methods but can't get it to run the file. It already exists on the target. Just need to run it (creates a backup)... Any idea's? Thanks,
Trying to deploy a file/folder operation configuration
Hello, I just upgraded from build 90066 to 90135 yesterday. I am trying to deploy a new File/Folder Operation Configuration by computer as I've always done and am now getting a prompt for a password with my user name showing. I entered it and nothing seems to be happening. What's going on here? Is there a new setting that I am unaware of in build 90135 or is this a bug? Thanks, Eric
Adobe Security Bulletin - March 2015
When are the new versions of Adobe going to be released as templates? I have checked several times and I still don't see them yet.
Missing Patches from Supported List
Hello - These two patches seem to be missing from list of available patches to deploy March 10, 2015 update for Lync 2013 (KB2956174) Update for Microsoft Outlook Social Connector 2013 (KB2737996) It may be the DC doesn't see that these are supported, but my windows update shows them as being missing. I do have LYNC 2013 installed Thank you Daniel
Remote site agent install
Hi Is it possible to push out the DC9 agent to a remote site without user intervention? We have a number of sites that we don't have remote control access to the pc's (Win7Pro). Sites are small (<5 machines and in workgroup mode) , users do not have local admin rights. IP addresses are known so is a local admin account password. We recently trialled another product which allowed an out bound install by opening up a couple of ports on the remote site firewall , forwarded to one pc at a time. A push
SoM in DesktopCentral9 - MSP
I am having hard time finding SoM tab in DesktopCentral9-MSP, any idea where should I look for it?
installed citrix software misidentified?
we are evaluating, and found, that the installed citrix receiver: http://screencast.com/t/LKXaAetFPnuH is identified multiple times: http://screencast.com/t/aWaeceiR1Gc also, is there a way to select multiple software installations and uninstall them in one run/configuration? we see only the red trashcan for doing this..
move a PC out of a remote office?
we still evaluate MEDC, so bear with us if this is too simple: we have two notebooks that are assigned to a remote office, but which are most of the time not accessible by the distribution server, as they are out of office. a) should we move them out of the remote office? b) is there a way to do this within MEDC?
Vulnerability DB not getting Windows Patches - No Errors
I setup a new server to help speed up patching on reinstalls of windows, and to add some custom settings to refurbished PCs. I then restored another server onto this install (it already had the custom settings I wanted), deleted all clients and remote sites not needed. I started using this server for all new rerolls to save on bandwidth and DL times for each PC to DL the same 180 patches. but the Vulnerability check keeps coming back with 0 patches missing. The DB updates daily and manually without
Windows 7 Stopping Services
Hi, Since deploying the desktop central agent across our desktops we have noticed that our Windows 7 machines now take forever to shutdown because they say "Stopping Services". This doesn't happen on Windows 8 machines or Windows 7 machines that don't have the agent. When the agent is removed, shutdown time is normal. Please advise and assist. Regards
MDM app on S3
Hi Team, I have a problem with MDM app on my Galaxy S3 (GT-I9300). It has Android KitKat 4.4.4. It is root version. When I try to enrollment device, ask me the passcode and then leaves the licensing agreement and a window appears with the caption "Processing" and shows me more options. What should I do so that it can enroll and manage MDM Desktop Central? Thx,
DC MSP - change server ip address
Hello, My server has 1 NIC with ip=10.0.0.100 and 2 other virtual NICS (created by vmplayer) I installed DC MSP, and it got the IP of one of the virtual NIC (192.168.186.1) I follwed this instruction (How to make Desktop Central Server use a specific IP Address, if the computer has multiple NICs?) - http://www.manageengine.com/products/desktop-central/desktop-central-server-ip-binding.html but it doesn't help, probably it is for DC and not DC MSP. I found that the info is stored in "mater-meta-data.xml",
Patch Management Automated scan
I am having two issues with Desktop Central Automated Patch Scan. 1) I can not seem to create an automated windows patch scan from any other machine except the server where DC sits. Anytime I try to add computers to the list of targets, I get a message that Desktop Central is not reachable. This happens across any machine that is not the server. 2) Automated scan runs, but it stated no computers were scanned when I receive the confirmation email. I set up for an ou to be scanned. It sees the machines
Desktop Central not detecting MSRT on XP
Hello, Having just completed a Patch Scan with the most recent Patch database on one of my XP systems, I discovered something interesting... The XP system is telling me that an update to the MSRT tool (KB 890830) is available. Unfortunately, Desktop Central is telling me that no patches are available for this system. Shouldn't Desktop Central still detect this available update? Anthony
Detailed explanation of Execution status for Patch Deployments
I understand most of the possible status labels, but I'm unclear about a couple of things. Yet to Apply- Sometimes a patch (or patches) are show this status but there is no obvious reason why the patch is not installing. the computer is found on the network and has responded to a Patch Scan from Desktop Central. Success - This seems obvious, but maybe it's not. Does Success mean that the patch has been both downloaded to the target AND installed? And if it was installed AND required a reboot,
Remote Shutdown - Skip Button
I have a remote shutdown scheduled each day at 5 PM. Most people are gone by then, but occasionally a few people work late. I have a 1 minute delay set up so they have time to save their work after they are advised of the shutdown. Could you incorporate a "skip" button into the message so they can skip the shutdown manually? I use the "shutdown -a" command when I need to skip the shutdown on my computer, but a button would be easier for the typical user.
Agent remote installation from Desktop Central 9 (Free) in Workgroup all failing
Here's screenshot: Here's our setup: -15 Workstations -All Windows 8.1 Pro -All Dell laptops -All have file sharing enabled What I've verified: -Disabled Firewall and AV, same fails -Verified workgroup admin credentials work using command prompt -Verified all workstations have our administrator account and password -ManageEngine Service running as Workgroup Admin on Server Ideas? I'm glad it's free, but I wanted to purchase it assuming it worked well. Doesn't seem to be working at all.
When will the patches for March's Patch Tuesday be available?
It is now the 2nd Tuesday of the month of March. When will the Microsoft Patches for this month be available in Desktop Central's Patch Database? Anthony
Deploy configuration pop up from DCME "Security Confirmation! Confirm Password to perform the operation"
Hi, when i try deploy printer Configuraitons i got this message: "Security Confirmation! Confirm Password to perform the operation" This is first time that i have this problem. DCME offer my username, when i type my pass nothing happend. Kind regards.
Sysprep Windows 7 with DC Agent installed
Hi Support, Is it still possible to install the DC agent and then sysprep a Windows 7 image for deployment. I found two documents on your website but they conflict with each other. Please see the links below. http://www.manageengine.com/products/desktop-central/agent-installation-knowledge-base.html http://www.manageengine.com/desktop-management-msp/imaging-computer-with-desktop-central-agent-how-to.html Regards, Billy.
Desktop Central encountered a problem while performing Restore.
I am trying to move my desktop central DB using the instructions in the following article: http://www.manageengine.com/products/desktop-central/moving-mssql-database-to-different-location-how-to.html When I get to step 2 of the restore, I keep getting the error 'Internal Application Error. Desktop Central encountered a problem while performing Restore'. I contacted support on March 3rd and still have not received any assistance. ManageEngine support is very poor. Does anyone have any ideas?
AD User reports
In User reports last name option is available while generating reports. Please add First name option too.Please do the needful.Its very urgent.I am waiting for your reply. Or is there any custom query is available.
Remote Command Prompt
Recently I stumbled on this page referring to free Remote Command Prompt tool by ManageEngine. Is this tool available in DesktopCentral? I can seem to find it and it would be very helpful to have it around.
Deployment message
When I push a Windows package I can set my deployment policy to Notify users about deployment or not and I can customize the message if I choose to notify. When I create a configuration and set the Package settings / install options to Run as a user, the package is deployed with the deployment policy along with or without Notifying the users about deployment, but then a second notification window is displayed with generic message about New Software is Available, "Desktop Central has been configured
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