ib2d
I am attempting to make a backup copy of our DesktopCentral_Server folder so I can install a hotfix. I have shut down ManageEngine Desktop Central, stopped all related services and ended all process but I continue to get a message that states "ib2d is being access by a user or program. Please close and continue." I have no idea who might be accessing this or where to find it to stop it. Any suggestions???
Network traffic issues on Desktop Central
Hey guys - We're running the latest build (70213) of DC and are having issues with network traffic on our distributed server. Network probe shows an almost constant incoming and outgoing volume of 13.1 - 15.1 Mb on ether.IP.TCP.8383 using RFC793 and the second highest being UDP.LIPsinc1 on 1969. I could really use some help tuning this up, its KILLING my network. I've already had my network guys on it I need to figure out how to throttle down the DC traffic. Can you please help me? Is anyone
Major traffic issues from Desktop central Server
We are having serious network activity spikes and a packet capture has identified our Desktop Central server as the culprit. Here's a sample of the capture - we have pages and pages of this. The problem appears when the ManageEngine DC service starts on the server and goes away when the service is stopped. I don't know what 77.96.161.232:80 is...it's not on our network. I know that the only ports we are using for DC are 8020, 8021, 8383, and 8384. Attached is the complete file. Can you please
Cannot Remote Control a Virtual Machine on VMware VDI to view user's desktop
We're encoutering issues with initiating remote desktop for Virtual Machines installed in VMware VDI environment. We cannot view the user's desktop in order to support them properly. Has anyone encountered this issue?
Update for Windows Mail Junk E-mail Filter [April 2011] (KB905866) will not install on my PC {vista OS}
Update for Windows Mail Junk E-mail Filter [April 2011] (KB905866) will not install on my PC {vista OS} Fixes?
Desktop Central supported operating systems installed
Dear Support Desktop Central supported operating systems installed on Desktop-related Operating Systems anh Server-related Operating Systems OS x64 ?? Thanks Thang
Deployment Status "Software Deployment"
Hi You provide an option to show the Deployment Status for a patch installation configuration. I would like to see this feature for software deployment configurations. Greetz Chris
Version Incompatibility Error: Upgrade to latest Build and then update
Good Day, I am running Manage Central Lite Free edition on Windows 7 Enterprise. Everythig seems fine except when it comes to software deployment. I am prompted to "configure network share" but when I click on the link the page just refreshes. Also, at the bottom left of this page in the "Sync Application details" section an error message is displayed:- "Version Incompatibility Error: Upgrade to latest Build and then update. " I am already running the latest version and am in a position where
IT Workflow vs Configurations (or Collections)
Good Day, Can you tell me what is the difference between workflows and configurations? I would like to create baseline settings for a customer and do not know wether they should be Cnfigurations or Workflows. Thank you for your help in advance. Regards, Paul.
Apply Configuration to all Company computers
Good Day, I would like to create some baseline configurations for all computers regardless of company. i.e. disable AU, Schedule Automatic Patch deployment. How can this be done? Its seems as though I have to duplicate configurations across companies. I do not really want to have to do this for each customer. Errors can creap in, maintenance becomes a chore. Please can you tell me if there is a way to do this? Regards, Paul.
Move Patch Store Location
I know there's a way to move the patch store to a different directory but I can't find it. I have moved the patches to a different directory, now how do I tell Desktop Central where I moved them to?
Automate Patch Deployment - Draft Status
I just turned on "Automate Patch Deployment" and got my email that the scan was successful and a configuration has been drafted. When I go to Patch Management - > View Configuration, and click on "Global View", I see : Total: 1 Draft: 1 No Configurations Available. It seems like a bug where configurations generated automatically by this function do not show up in the list, even though they show up in the counts/totals. Please Advise. Thanks, Jerry
Patch deplyment 2nd tuesday of month
Hi, As microsoft release patches on 2nd tuesday of the month is ther a way to configure to download and draft for 2nd tuesday of each month
DC Continously Busy... (Your request to move......
Hi DC Team, Please fix this problem with my DC.. I am getting the message "Your request to move the selected computers is being processed", with this I am unable to move the system to other DistributedSites nither I am getting the option "Add/Remove Computers Install/Uninstall Agent". I am trying this since 48hours in my Network, we are your Enterprise License Client, please look into the issue ASAP. Regards, IT Team
Why my one Remote Office Computers residing in another Remote Office
We have many such computers of one Remote Office which are reflected in another Remote Office. Note: The Remote office DC agent is properly installed from the DS. Please fix this issue ASAP Regards, Abdul
Unable to install agent from Build 70203
We are currently running MGE Desktop Central Build 70011 in our production environment. We are now testing Build 70203 in our development environment and are running into an issue installing the agent from SOM on this build. We are installing the agent on PCs that had the agent successfully installed from build 70011 (the agent was uninstalled successfully from this environment as well). When we attempt to install the agent from the 70203 build, the error message "Unable to get the agent status.
"Your request to move the selected computers is being processed"
Hi DC Team, Please fix this problem with my DC.. I am getting the message "Your request to move the selected computers is being processed", with this I am unable to move the system to other DistributedSites nither I am getting the option "Add/Remove Computers Install/Uninstall Agent". I am trying this since 48hours in my Network, we are your Enterprise License Client, please look into the issue ASAP. Regards, IT Team
Firefox 4
I have firefox 3.6.16 now and I tryed to upgrade to firefox 3 and it did not work why?
3 User Limit - User Deleted Removed - Can't add Another
Once the free version of Desktop Central MSP has 3 users created, it changes to "Upgrade your license" so that you cannot add a fourth. However, I had three users, removed one, and cannot add another. Please advise if I can get some help, or if not because I am a free user. I plan on purchasing the software at the end of the month. Regards, Jerry
DC 7 still identifies one of my member servers as a domain controller?
I run desktop central 7 but I do not have any agents installed on my servers, only on my workstations... one of the daily reports I receive from desktop central is the Domain Controllers report. (View Domain Controllers available in active directory). This report still shows a DC that I demoted a good month and a half ago(and is now just a member server). Where is DC pulling this information from?
Desktop Central Build 70203 Agent Install
Hello, we currently are using Build 70011 in our Desktop Central production environment. We are now testing Build 70230 in development and have run into some issues installing the agent on some PCs. The agent installs fine from Build 70011 but the error "Unable to get the agent status. Operation timed out", occurs for the same PCs when we attempt to install the agent from the new build (via SOM). The agent is failing on PCs that are located in more remote areas that may not have a very fast
Quick Time Error
Dear All I am new Desktop Central user and I need your help to solve my problem. Actually I am trying to install Quick time on my 2 clients system, Scenario is this Server windows 2003 EE client windows xp sp 3 tool want to install Quick time file is exe type. Note: all machines are virtual machines. I am trying my level best to install the quick time, i am successful in installing, however when i try to run the quick time program
Network problem on DC Server
Hello! I have this kind of strange problem on the pc/server I am running Desktop Central on. Every night/evening i shut down the network. And yes it is the DC that is the problem because if i stop the service and kill the DC process it runs fine. So what i have to do now is to restart every morning and its is not so good because i run some other programs on it that i want to have running all the time... The computer is a regular pc with W7 Prof on Anybody has a idea on what to do???
Specific Office Application usage report
Hello, I want to know if it is possible to generate a software report based on usage of specific Microsoft Office applications (Word, Excel, Outlook, etc.) as apposed to just "Microsoft Office XP Professional" I wish to generate a report that shows which users frequently use Microsoft Access and which ones do not. Cheers, Kevin
Patch Scan does not reflect applied patches accurately??
Machines to which patches are applied are rescanned and still showing that the patches need to be applied? Any clues why this would be happenning? I thought it might be because the patches were irrelevant (ex. Office 2010 when we only run 2007) but it was happening with windows updates as well. Anyone else experiencing this problem? We are on DC version 70203 for Enterprise and this is occurring in a remote office. Thanks, Gina & Kelley Sequoyah Regional Library System
Remote Control Feedback
So, we're really excited about desktop central. One of the items we feel could use improvement on is the remote control system. Bottom line, it's frustrating and doesn't feel simple. I don't know the technical difficulties faced when developing this module, so I will simply say that somehow logmein.com has managed to do it very very well. I would consider them to be a good model to use as you continue to develop the remote control engine in DC. Regards, Jerry
Add computers via SoM that don't have agent installed
I currently have several computers I have the agent installed on defined via my SoM. I now want to add more, but only want to select the computers that do not have the agent installed. I can't find anywhere in the SoM screens to filter by agent installation. Because I have a limited number of licenses, when I try to select all of the computers I want (both computers already listed in my SoM and computers that I want to add) Desktop Central yells back at me that I only have X number of licenses and
Purging all Active Directory information
We have accidentally imported our entire AD user information (even from our parent company). Instead of 600 users, we now have tens of thousands. Is there any way that I can purge this information out of DC? We currently user SQL 2005 for the back-end database.
Remove Built-In NT Authority groups from local Users group
Attempting to use the Group Management pre-configuration template to Modify the local Users group to Remove both the INTERACTIVE and Authenticated Users from membership, but it fails. I can successfully do this for Domain users and groups. Execution fails with the error "A member could not be added to or removed from the local group because the member does not exist". I noticed that, in DC, when I view the computer's System tab, select Groups then click Users, that neither the Interactive or
NTLM v2
Hi, When is NTLMv2 going to be supported in the Scope of Management. We had to ask our customer lo lower the security settings of the whole domain to allow DC to work. There is perhaps a workaround? Thanks
Quick Time Error
Hi Dear I am new to desktop central and I am receiving a error in quick time installation, I am using Windows server 2003 EE, and xp sp 3 on clients I am successful in quick time installation however when I try to run the application on clients system i receive an error (for your reference pictures nmaed quick time error is attached for your reference). and In other picture named status.jpeg, you can see the successful installation message in desktop central. please help me to resolve this issue.
Inventory Report
I'm having an issue with a few of my servers when they send out the automated inventory report they don't include the prohibited software. I confirmed the it is selected on the inventory report to notifiy of prohibited software and there is software tagged as prohibited. Any ideas?
MSP - Auto Software Deployment on new machines
Hello, Im evaluating the MSP version for a replacement of current management system. I want to create several deployment tasks that install standard applications to customers remote offices, and to have them remain active so that new machines that are deployed in the offices gets the same applications automatically. I took this ability for granted but it seems like the task only runs on the machines deployed at the given moment the task is submitted? Is this at all possible to achieve?
Menage Desktop Agent Settings
Hi, I'm new member. I try to do better Agent Settings, but when I'm logged on remote machine is it possible: users can not see admin message and Reason Message? I want to silent administrate hour organization computers. Sorry for my bad English.
Stopping patch deployment over 3G networks
Is there a way to ensure that patches are not deployed if the target computer connects via a 3G aircard please ? I was about to deploy a number of patches to a machine, the user disconnected from the LAN and started up his wireless aircard (Sierre Wireless 360) and connected via a VPN. At this point the DC agent must have connected to the server and started the patch install. The patches were huge (one of them was XP SP3), fortunately I spotted what was happening and dropped the VPN and aircard
Install Agent from server to HP thin client (Citrix client) fail
When I Install Agent from server to HP thin client [T5730] (Citrix client) fail and have error message " An extended error has occurred". This PC boot up and connect to our host site with VPN connection to Citric server for all application. Do Desktop Central support such connection. Best Regards, Raphael
Patch 97546 - Root Update Oct 2010 does not apply on some machines
Hey - Trying to get updates to all our machines and this one in particular is giving us problems. The March 2011 rootupd applied, this one says it was successful but still comes back on the scan as being needed. Can someone help? Thanks, Gina & Kelley Sequoyah Regional Library
Storage of Software Repository
Hi there, We ran into an issue the other week where our Desktop Central server became overloaded and everything went down fairly hard. This is because the 2tb of storage we had set aside for Desktop Central and it's repositories became overloaded and filled the drive to the point where we only had a few kb left. To fix this, we purchased a dedicated NAS for storing the the various repositories. We've moved the repositories to the NAS and made the necessary changes to point the patches, updates, and
Possible use of Desktop Central
Can this program be used to monitor internet or network usage among several workstations?
Desktop Central 7 Mail Server setting
Any one can tell me how to set up the Mail server in system. We are using Exchange server 2007, When I input the Server name, should I just key in the DNS name of my exchange server? ie. "CPPMMS01", any port # should use for Exchange server or use the default port 25?. The email type should be SMTP and no TLS enable. Beside should I turn requires authentication, and what is the different on use the authentication or not? Raphael
Next Page