SOM Summary Removed Computers
I noticed that when ever we have removed a computer from the SOM that unless the computer is also removed the Active Directory the SOM Summary page does not remove the computers from the removed computers dashboard list. Is there anyway of making it so that it only stays on this list for a certain amount time after being removed?
Configured Ports
I am running Service Desk and Desktop Central on the same Server. I have the following ports configured: Desktop Central 8020 and 8383 Service Desk 8443 When I start Desktop Central up first I can't start SErvice Desk as Desktop Central takes port 8443 If I start Service Desk first then Desktop central taskes port 8383 I have also noticed when I do a NETSTAT /o that Desktop Central listense on port 8019 and no 8020 but you can connect to it using 8020 CONFUSED! Thanks Gill
Inventory Scheduled Scan Display Bug
Desktop Central Version 92081 On the Inventory > Scan Systems page, the notice about the next Scheduled Scan is incorrect: However when you click the Edit link the date and time is correct: Thanks Adam.
DC scan other domain
Hi, we are one domain , every day when DC system scan workstation we receive message to add new domain my question is do we have option to blocked others domain or keep the system scan our domain only . thanks
OS X Agent Issues
Hi All Having issues with getting OS X Clients to show up within SoM if they have already previously been removed from Desktop Central I've enabled Remote Login on all my clients, have enabled the root user, and updated the records within Desktop Central accordingly. Any ideas would be greatly appreciated. Thanks Mitch Sullivan Sydney.
restrict Support Module
hi, please provide query or option to restrict other users like technician to view support module because some users have privilege fro remotely or deploy only and no need to give them privilege to see support module please help. thank you
Where to find latest Hotfix?
We're on DC 92080. The latest SP on the DC_SP-and-Hotfixes_Site is 92082. The actual Version seems to be 92093 with Autoapproval supported since 92091. Where can i find the most recent Version? Kind Regards Rainer
Desktop Central Server Dead
Hello! The hard drive on my desktop central server died and I am unable to retrieve the desktop central files and database. I will need to fresh install Desktop Central on a new machine. Once I do this how to I get it to talk to all of the machines with the agent already installed? Or will it find them automatically? Thanks for any help!
Custom groups using custom data
I would like to be able to create custom groups using the custom data fields. Is this possible? For example, I add location information and would like to create a custom group based on that location. I don't see how to do this. We are on version 90029 but planning on updating soon. If it's not in our current version is it in the new version? Thanks! Amanda
Desktop Central Free Training! Season 2
We were moved by the response and the feedback, for the free Desktop Central training. Based on requests from many of you, we have come up with yet-an-other training program. We have addressed you questions, challenges and feedback to make this training a lot more better. It is the best time to enhance your expertise with the product. This 60 minutes that you invest, for your training will save hours of your incredible time and effort spent for the following activities: Here is the training agenda:
Freshly installed Mac Agent not reporting in or showing as active...
After enabling root on a remote Mac, running El Capitan 10.11.5, I successfully pushed the Mac Agent to the system. However, the system is not reporting in to DC and is showing up as offline. I have confirmed that it is actually online and working correctly. SOM report for the Mac (names have been changed to protect the innocent) Computer Name Domain Name Agent Status Last Contact Time Agent Version Remarks computername DOMAIN Installed Successfully -- 9.2.034.M The Server Name and Server port
Update 92073 awful Filters
Hello After update to 92073 Filter works very bad. 1. Filtering tool inconvenient to compare with previous! More actions required. Click to FILTER button, click to + , choose criteria (it was EQUAL by default) . 2. Chrome 51 (last patch) click to APPLY freezing page 3. IE11 and Chrome - Choosing "Value" window - works incorrect for items in list. It's jump to TOP when I try to choose item from bottom. Cache is cleared. Tried in Private mode. Dmitry
DC update error
Hi there, I've updated DC from 92051 to 92063. Update process wrote "update successful", but DC service couldn't start, tray icon either. I tried: 1. Restore files updated by 92063 with no luck 2. When 92073 rolled out I trued to upgrade to it, but I'm getting error at the beginning of installation: "Unable to install the patch." I have backups of DC folder at 92051 release. What can I do now?
Desktop Central Free Training!
What could makes us feel better, than answering your needs. Based on many requests from customers, we have introduced free training on Desktop Central features every week. You can feel free to join us, in the training program and get more insights on the product. It is time for you, to explore the hidden tips and tricks and expertise your desktop management skills. This training is scheduled to be conducted every Tuesday at 11.30 EDT. We have the training split into 5 weeks as follows : 17th May
Cost increase of DC
Hi, Has anyone else in the UK, or elsewhere, who is up for renewal just been told that DC is now more than double the cost of what it was last year? Thanks
Remote Office DS Disabled?
I had installed the Free version of Desktop Central (Build No:92001) few months ago. I had setup a remote office Distribution Server. Everything worked fine. Now when I go into the SoM - Remote Offices I see a red dot against it. When I edit this entry I see the following: "Distribution Server Available in Enterprise Edition" "You require an Enterprise Edition License to use this feature. Visit our Comparison Matrix for details." Please Help. Thank You
Latest update changed the color theme, can't distinguish colors on charts (color blind)
Sounds like a silly problem BUT I can no longer distinguish some of the charts and graphs with the latest color scheme. Is there a way to change the color theme or is there a "color blind" setting? Best example is the "Disk Usage" Chart in Inventory.
License report shows all licenses in a group on each machine, not the one associated to it.
I've been asked to make a simple custom report where you put in the computer(s) you want to report on and it would show the software name, license name, key, and expiration dates for each license the computer has. I have this working pretty well right now except that if any license is a part of a group with multiple licenses (say Adobe Pro individual licenses for certain machines), the report will show every single license in that group as applying to the chosen computer. To give a better example.
Update to current version
We have installed the updates to get up to the most current version, however now we are unable to start the DesktopCentralServer service, I am getting the error below.
Uptime repot - how to?
Hi All! I need some report or view with sort (ala Admin > Scope of Management > Computers) with uptime for each PC. How to ? http://odarchuk.com
dcagenttrayicon dissapears randomly from taskbar - Windows 10
dcagenttrayicon dissapers from the taskbar even when the service is still running. You can get it back by logging off or restarting but it it happens too often and I feel that it needs to be addressed. This is a problem on all Windows 10 machines and some Windows 7 machines. Is there a quick work-around to for a non-admin to get their icon back? Thank you!
HowTo for using PowerShell scripts?
Hi, Is there a HowTo anywhere that explains how to properly execute PowerShell scripts when creating new software deployment packages? Cheers, Fernando
Agent Rebranding
Is it possible to rebrand the desktop Agent with just a logo across the top of the popup and no company name?
Query for Hard Drive info
I am trying to generate a report/query to determine the model of hard drives that we have. I found this in a different forum and I get an error: ERROR: relation "systeminfo" does not exist SELECT workstation.WORKSTATIONNAME "Workstation", workstation.SERVICETAG "Service Tag", workstation.MODEL "Model", hdi.Modelnumber "HardDisk Model number", hdi.Manufacturer "HardDisk Manufacturer" FROM SystemInfo workstation LEFT JOIN Resources resource ON workstation.WORKSTATIONID=resource.RESOURCEID LEFT JOIN
Bug in "software metering"
The "File Name" field doesn't accept special characters, even if they are valid file names. For example, VMWare View Client's file name is "vmware-view.exe", but DC says that is invalid.
Install client on DC server
How do I manage the DC-Server PC with Desktop Central? Can I install an agent on it? if so, would i need to make a remote office pointing to 127.0.0.1 or? In my test-lab I have a handful of PC's at various sites, and a DC-server pc. I will want to start testing features soon such as pushing configurations to them... which brings the question: is there a section in Desktop Central to configure the DC-SERVER's Windows-settings/programs/policies from the browser, or do I need to install an agent to
Admin OTP locked out
Good Morning, I enrolled the admin account in Two Factor Authentication as a test. I then replaced my device and can no longer login now since its asking for the OTP code for the admin account. How can I get past this? Regards Gconcepts
Backup Successful but cannot start server error - after migrating Desktop Central to MS SQL
When I ran the process according to instructions provided back up started once I ran the changedbserver.bat. I then got an error unable to create in master. My DB Admin made a change and I clicked ok. then popped up a box saying backup successful, but you will be unable to start server.
Move ManageEngine DC to a new drive
Hi, I'd like to move the ME DC server to a new drive on the same server. How can I do that without breaking the services and other things?
Migrate DC to new server and new database
What is the easiest way to move my current installation of DC from a WinXP desktop using MySQL to a Windows server with MS SQL?
Technician Auto-sign in / Time Out
Hi Is it possible to configure Desktop Central for technicians to automatically log in with their AD credentials and also prevent the session from timing out once they have logged in? Thanks.
No Credential Specified
Hi, I have been experiences issues lately with SoM and installing software, either by pushing out configurations or using the Self Service Portal. If I go to SoM > Computers I get the following: No Credential Specified The password of the following domains are not specified. Update the password. As far as I understand, the password needs to be the same as the Administrator account, which is the password which we log in to the Desktop Central server. Can someone confirm this please as I cannot
Removing Local Admin Rights
I'm in an environment where a legacy program that required local admin rights has gone away and I'm looking for the best way to remove local admin rights my users have to their pc's. We have close to 300 machine and in lieu of going machine to machine I was hoping there was a better way. I asked this question int he ADManager forum and was directed to Desktop Central. Does anyone have any ideas?
packages stored?
Hi everyone, I'm actually testing Desktop Central with a Remote Branch and I got a question : When you deploy an application to a remote branch, the package is (I guess?) downloaded only one time by the distribution server before being deployed onto specified computers. So, where are packages stored on the distribution server? Thanks for your advices ! Regards
Help determining unprotected machines
In dealing with RMM software, I notice they all have A/V lights on the virtual dashboard. I need the same from Desktop Central and I presume I have to write a query report that tells me which machines have no software of a category I named "anti-x". Is there an existing way to do this? If not, what would the query look like?
Migrate Desktopcentral server from x32 to x64 version
Hello, Is there a procedure to migrate the Desktopcentral server installation from 32 bits to the 64 bits version (same server)? Thanks. Sylvain
Incorrect number of monitors displayed for windows 10 computers
For Win10 computers, the second monitor is missing. For Win7 everything is correct. Has anyone noticed this and is their a solution? My asset reports are now screwed.
Desktop Central Agents (9.2.041) not installing from Group Policy after upgrade.
I am not sure if anyone else has run into this problem but I am stuck on a problem with deploying agents through Group Policy. Previously I pushed the agents through Software Installation in Group Policy with out any problems while using version 9.0. I have a folder structure setup with the software listed for the my different sites. Since upgrading to the current version (9.2.041) the agents will not deploy. I tried to run the installer from the network and locally which brings me to a prompt that
Schedule patch scans
I have several custom groups and would like to schedule each group to do an inventory scan at a different time throughout the day but I can't find a way to do this. We don't want all of our computers to scan at the same time. Is it possible to do this? Thanks, Amanda
Desktop icons for...
Hi, is it possible to have shortcuts for the following 3 functions: Desktop Central Agent Send Request to Helpdesk Self Service Portal Found this within the Self Service Portal settings on Desktop Central. There have been times where the agent on machines have disappeared or not loaded, and users are having to log out and back in again to restart Desktop Central. The Send Request to Helpdesk and Self Service Portal links on the desktop would also be handy for users to have.
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