Mac configurations Not applying and Question about Agent Troubleshooter Output
Hello, I have been having difficulty sending configurations consistently to my endpoints and in particular sending dock configurations to Macs. I have opened up a ticket but I wanted to upload the results of the troubleshooter to ask if we need to add
Bat file (that works when manually ran) doesn't install whole program when used with Manage Engine
I have a project coming up next weekend in fact (April 24th - 27th) where 400 machines need an application installed. My workplace is a hospital so it's a 24/7/365 environment and this app impacts patient care. Thus, my anxiety that ME won't push this
Software Deployment tab > Deployment > Self-Service Portal missing
Hello, I have the paid ManageEngine Endpoint Central Professional version installed. I went through the steps to have Self-Service Portal enabled in the web GUI. But, under the deployment tab under settings, there is no new tab for Self-Service Portal.
SMTP Server showing Error (Unable to send verification code - Mail Server is not reachable. Please contact your administrator.) - unable to Login now
Hi Team, We are facing issue to login on Server (unable to receive the code to login) following error is appearing Unable to send verification code - Mail Server is not reachable. Please contact your administrator. guide the solution to disable or change
Agent language mismatch
Hello, When deploying the Endpoint Central agent to the PCs in my company using Active Directory, I noticed that the agent installs in Dutch by default, even though the Windows systems are configured in French (Belgium). Do you know how to change the
The list of servers for this workgroup is not currently available
Hello, So I want to create a "Shortcut" configuration. I go to Configurations -> Add Configurations -> Shortcut In the form I click on Browse button next to Target Application textbox. The network browser window appears with the NetBIOS name of domain
Endpoint Central Control causing drive errors
Latest published Endpoint Central Command computers with the UEMS_Agent installed are all reporting this error- File System Filter 'FACEDrv' (Version 10.0, 2025-03-19T13:56:10.000000000Z) failed to attach to volume '\Device\Harddisk0\DR0'. The filter
Error in OS Upgrade using Zero-Touch
Hello everyone, we are currently working on the following task: Initial State: >150 Windows 10 productive computers Endpoint Central Agent installed Part of Active Directory Target State: Re-Imaged with Windows 11 Endpoint Central Agent installed Re-Joined
Creating a package for MAC to install PowerShell V7.5.1
Dear Team, Kindly help to Create a package for MAC to install PowerShell V7.5.1 by enabling AUTO-UPDATE and Set DISABLE_TELEMERY flag during installation. Thanks
Distribution server IP address
In the process of configuring the Distribution server we encountered the following problem: Our Distribution server has two IP addresses, an external IP address on the Internet and an internal IP address on the local network. We want to use only the external
Endpoint Central RemCom.exe cancelled by AV
Hi, I have installed Endpoint Central in a server with Sophos Antivirus that deleted the file RemCom.exe How can I restore this file? Thank you
Run a custom Robocopy script every day
I have a robocopy script that I need to run from 3:30am to 5:30am every day: robocopy {SOURCE} {DESTINATION} /MIR /R:1 /W:1 The reason we use this script is because it is a very large folder (400-500Mbs) and we need to only copy the changed files to conserve
Scheduled scans not performed
Hi, After updating Endpoint Central from 11.3.2428.22 to build 11.3.2428.28, non of the scheduled scans is performed. I have to run them manually. Does anyone have this issue? 1) Database scan 2) Inventory scan:
UEM Agent installation , Update , Uninstall Failed
We had installed a version of UEM Endpoint Central 11.3.22 and we had installed the agent of that version on all the systems of the company, but we found that the DNS name of that server was problematic and we deleted the DNS records. After that, the
Configuration of Desktop Shortcut failed
I tried creating a computer configuration that is supposed to create a desktop shortcut to Chrome on the desktop. After filling in all the fields I attempted to publish but the Deploy and Deploy Immediately buttons don't work. The only way I was able to deploy was to save as a draft, return to the list of configurations, and then using the gear icon to show the context menu I deployed it from there. After deployment the configuration fails on all machines. On some machines the configuration remains
DesktopCentral MSP Agent trying to reach Notification Server on the wrong port
Hello, I am trying to install a Desktop Central MSP Agent on my computer, so I downloaded it from the Web interface while selecting the appropriate client Then I ran the setup.bat installation, and everything went great However, I couldn't find my computer
Deleting printers using the Windows - IP Printer - Computer configuration - Access is Denied
Hello, I created a Windows configuration to remove IP Printers from computers and it's failing with a "Retry in Progress" status with Remark \\printserver\printername-Access is denied". The same does not occur if I create an IP Printers - User configuration,
Bookmarks in Chrome not working - Edge works great
Has something changed with Chrome and already managed bookmarks through GPO? I am able to use ManageEngine Endpoint management to push bookmarks to Edge but Chrome doesn't work. Both Edge and Chrome have bookmarks deployed through a GPO, ManageEngine
Internet Slowness
Internet gets slow when browsing social media
On Perm Endpoint Central REST API inegration and disable 2FA for specific user / integration
Dear support, I am preparing REST API integration with an on perm endpoint central with has already enabled 2FA configuration. As mentioned in REST API doc below, the user authatication will have expiration date "remember_token_days" , which means every
Access Denied error when executing post install custpom script
I modified installer (CorettoJRE, auto downloaded by EC, .msi), with: 1. Pre installation tasks: 1.1 - stop process java.exe 1.2 - stop process javaw.exe 1.3 - copy ca certs to temp dir 2. Installation task (not touched..) 3. Post installation task: 3.1
Mac File Copy Operations not working
I have EPC agents running on our Macs at work and I am trying to copy some files/security tokens(txt) via a Configuration in EPC, and doing a HTTP copy where you put the files in the config and have assigned this to a Mac computer as a target. The issue
Tôi không thể khởi động "Start ManageEngine Endpoint Central"
I can't start "Start ManageEngine Endpoint Central", it can't load the web-based admin dashboard. Can anyone assist me?
Desktop Central doesn't work after Service Desk uninstall
Hi! I've uninstalled Service Desk, during it was asked if I wanted to delete both SDP and DC, I choose keep the DC. Now cant make the DC service run. Any thought?
10.1.2137.11 Update stuck at 4% pre-invocation in progress
Hello, I'm trying to update my 10.1.2137.10 Desktop Central Server to the new release 10.1.2137.11 but during the usual updating procedure the installation wizard remain stuck at 4% pre-invocation in progress. Any advice?
Issues replacing office standard 2019 with office 365 using ODT
Hi Folks, I'm trying to replace office 2019 standard with 365 on several machines using the Office Deployment tool and Endpoint central. I'm running into issues where the "configuration" does not complete and seems to time out. I've tried running the
Shared Printer Addition Fails : The wrong diskette is in the drive. Insert %2 (Volume Serial Number: %3) into drive %1.
Has anyone ever gotten this error when trying to add a shared network printer? What might be the cause?
Endpoint Central upgrade to 11 causes Configurations to throw Access Denied!
Just in case anyone else in the community has encountered this issue. After upgrading from EC 10 to EC 11, everything appears to have gone OK except when looking at Configurations. When we click on any of our configurations we are now receiving the following
Agent install with wrong remote office
Domain: WORKGROUP Remote Office: 1. Default Site: Office - Distribution Server 1, IP:192.168.1.2/24, subnet: 192.168.1.0/24 2. 2nd remote office: Factory - Direct communicate, IP Subnet: 192.168.1.0/24 The current situation is both site are separated
Setting email settings to send through O365
We recently moved our email to O365. I'm trying to set up the email settings on my Endpoint Central server. I have configured the settings as follows: Server Name: smtp.office365.com Port: 587 Sender Name: Endpoint Central Sender Address: endpointcentral@***.com
ManageEngne Endpoint Central : Configurations : Quick Links : Wrong Link
Item #10 in the How Tos has the wrong link.
Desktop Central cannot see shared network printers anymore
Hi, When we want to create a configuration to deploy printers to users we used to see get a window pop up and after a while all of the printers in our domain would appear for us to select from. Now we get the message: No printers available. When I look in the serverout0.txt file in the logs directory on the DC server I can see an error: [14:54:14:458]|[01-07-2020]|[NativeLogger]|[WARNING]|[154]|[3fa972f4-8908-47d6-b0ac-b2d7ce564b6c]: EnumPrinter Failed After allocating Memory:6118| The log is huge
Connection Error (401)
Hello guys, i have an issue with only 1 client of ManageEngine Desktop Central (i have 140 client and no issue with those). The client is offline and in Troubleshoots tool i have this error: ipaddressServer:port Failed remote Server error (401) Not Authorized.
Problem with Tenable IO integration
Hi When entering the keys and clicking save we just "oops something went wrong"
API Error
Hi I am trying trial version of Desktop central and now have a problem with API. I face the following error when try to authenticate with API Explorer: { "error_description": "User is not authorized to access this API", "message_type": "authentication",
Old configuration still applying to user
I have 2 configurations that run a login script for the respective targeted OU config1 is targeted to the AUG OU in Active Directory config2 is targeted to the CCTX OU in Active Directory I place the user account in the AUG OU and the config1 script runs
CSR creation for a SSL
We are attempting to create a CSR in order to get a 3rd party SSL certificate imported. When attempting to create a CSR following the steps from page https://www.manageengine.com/products/desktop-central/help/configuring_desktop_central/importing_ssl_certificates.html#1._Create_CSR_and_Key_Files it
unable to copy files to user's PC
I'm trying to copy files using Desktop Central File Folder Operation. The destination folder is C:\users\public\downloads. However, no task gets created and nothing gets copied to the PC. The PC is online. Any reason?
Agent is not reachable
Hi Team! Greetings! I have some problems with Agent. The agent is not reachable when I try to scan system or install patches. Agent live status is down, but machine is online. This is not the first time this problem has arise. Last time I removed and
Modify Users Mailadress: JSON Error
DesktopCentral: OnPremise, latest Version, latest Patch Hi all, I try to edit Users mailadress, but after "save" I retrieve this Error "org.json.JSONArray.toList()Ljava/util/List" Any Ideas whats wrong here?
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