Getting Bitlocker compatibility from system information
So it seems some dells are not compatible with bitlocker encryption, without making changes to the registry. https://www.dell.com/support/kbdoc/en-ie/000124709/system-does-not-meet-bitlocker-automatic-device-encryption-requirements Looking through the
Alert for clients who have issue with agent
Is there a way to alert for when agents have issues? With the nature of my industry we have no other remote access to PCs (yet, Im trying to fix that) I ask becasue I have a remote PC that show'd connected (green) but the agent kept saying it was in
Remove Flash
Hey guys, We have some very old machines that still have flash installed and we are trying to remove it. Push out the Adobe flash uninstaller, run it and then restart the machine? Or is manual intervention required? All the posts ive found about this
Agent Not phoning home...
We currently utilize both OS Deploy and Endpoint Central together. We have an image set up for OS Deploy that includes the Endpoint Central Agent. Half of the PCs that we image are having an issue with the Agent successfully coming online. The agent
Software Deployment - Check Software Pre-req (Cloud Version)
Hi, I am looking to install software, only on computers where the software is not installed - but since this needs to be made more difficult then it really has to be, I cant simply click on Check Software, find the name of the software, and say if true
Manually download and dump patches
Can we manually download patches and apply updates in management?
Imaged PCs not reporting in correctly?
We have starting using OS Deployer to image our PCs. We have the Endpoint Agent installed on the image machine/file. We followed these instructions Imaging Computers with Endpoint Central Agent on them (manageengine.com) We're seeing an issue with
Inventory scan / Excel add-in detection
Hello to all, Does anyone know how to make Central detect add-in installations in MS Office? Actually I can't see any add-in installed when I'm using Inventory. Thank you.
Bulk Import of Computers to EndpointCentral
When I try to import computers into Endpoint Central using the "Import from CSV" file, it says Failed to add details for 7 Unmanaged Computer(s). Is there something I am missing? These computers aren't setup in our domain yet, they are just computers
BitLocker components are not installed in this system.
Hello. Why is Bitlocker not displayed if it is on my laptop and the drive is encrypted? "BitLocker components are not installed in this system. Data will be available once BitLocker components are installed." Server Central Server : 10.1.2220.10 Distribution
ME Desktop Central Agent is not sending information
Hi, Hope you can help me, we have the issue that some agents are not reporting the status to the Manage Engine server, they are running aparently with no issues. If we run the "Troubleshooting" tool the problem gets fixed. But, how to do this without
Turning off the notification after remote desktop session from Desktop Central
Hello Desktop Central Community! Is it possible to turn off the notfication (summary of end time and duration) on the clients computers after remote desktop session using Desktop Central agent? And how to do it? Thanks in advance for reply. Radek
Downloaded patches
Hello! Under Patch Mgmt>Patches>Downloaded Patches it use to let you delete patches that failed to download. With a recent update, we can no longer remove patches that failed to download unless we download them first, then upload them and then delete
Do I need to buy Endpoint Central for scanning assets in SD?
We have SD 12000 now, enterprise perpetual license with AMS expired. For some reasons IT asset scanning was disabled years ago, but we want to implement it again. I downloaded Endpoint Central, install it on the same server, but it says it will work for
Local administrator group on PC - how to report on it?
Hey I'd like to run a report on the local Administrators group so I can see who is in it, and then modify it with a subsequent configuration I can only see local accounts in the reports - not query the groups. anyone know if this is possible? literally just need the asset name, and users in the Administrators group on each one. thanks Roger
Windows Server 2022 VMs show up as OS "Unknown" in Desktop Central OS List
Hello, Not sure why, but after upgrading three VMs to Windows Server 2022, Desktop Central lists these servers in the 'Computers by OS List' on Desktop Central homepage as "Unknown". It's not a huge deal. Everything still works, including remoting, cmd
Patch update delayed since application is used by another process...How do you patch a running program?
We use the program Plantronics Hub for our remote users to manage headset. When we try to pushout the update for Plantronics the majority of the computers report back with "Patch update delayed since application is used by another process." Is there
Software Version
I am able to pull reports to show current versions of software that are installed on our workstations. Is there a report/feature to show the latest version for that software. For example we have Google Chrome installed running on version 1.0 but want
10.1.2220.7 upgrade agents are now down
upgraded the server and now all agents are red
How does networking work from ME Desktop Central to/from laptop to DS Server
I loaded ME Desktop Central service onto my laptop while connected to VPN. I could see a good deal of TCP traffic from laptop to the server at ports 8083 and 8027. The server could see the relationship but attempting a scan is failing. Anyone have more
Desktop Central Client Compatibility with ARM Processors
I would like to install the Linux Agent onto an Arm processor. I have read several different forums and threads that states that there is the possibility of getting the agent working. If there is a Beta, I am interested in looking into that. Our organization
Faulting application name: dcusbsummary.exe Exception code: 0xc0000374
Can i get an explanation as to exactly what the dcusbsummary.exe does please. We are having issues with Dell docks and now they're pointing the finger to the above file stating that could be causing our issues since the Dell docks are USB based. When
SMB ports could not be open permanently for Endpoint Central
Hi friends, In my organization there are some policies that not allows us to keep open some ports like 135, 139 or 445 permanently on the client side because of SMB Vulnerabilities. But we need to scan workstations by Endpoint central and its agent or
Upgrade to 10.1.0-SP-2220.4 from 10.1.0-SP-2138.16 fails
Hello, For a unknow reason the upgrade to 10.1.0-SP-2220.4 from 10.1.0-SP-2138.16 fails. It runs the upgrade, then after a while rollbacks without saying anything. --- #PPM installation/uninstallation details for ManageEngine_Endpoint_Central-10.1.0-SP-2220.4
Alert notification - Desktop central
Hello, I am getting multiple alert from same device. my imbox is flooded with 4000 to 5000 emails daily. I remove my email address and still it do not stop. We are using cloud application and i have open ticket since month but support can not help me
Error while importing SSL-Certificate
Hi, I'm trying to update my Certificate with a new SSL4Free/Let's Encrypt one. But everytime I try to save the new Certificate I get the Error: Unknown error occured while processing certificates. Contact support with the certificate and server logs. The Certificate I'm trying to replace is from the same source (just 3 months older) I tried both, a wildcard and a dedicated one, but no success (the old one was a wildcard). What can I do to solve this problem? Greets Daniel
About de installer of Desktop Central MSP 10.0.399
Hi friends, Where can I get an official installer for the app'on, ManageEngine Desktop Central MSP Enterprise 10.0.399 onwards? On the official ManageEngine site, the app that is available is Endpoint Central and it is not the one that I require. Greetings,
Agent Migration from Cloud to Cloud
Hi, How do I move Remote Office Agent from one Cloud account to another Cloud account? Thank you
DesktopCentral Schedule Agent PatchScan
Hi Is it possible to modify the schedule patchscan on Agent Linux ? Thanks
Create a task on multiple PCs using EndPoint Central
Hello - I want to create a local task on multiple PCs to have the PCs reboot at a specific time. I know how to do that locally but how can I create a script and push that thru Endpoint Central? This is needed for both Windows and MacOS. I want the reboot
Disable 2FA
We need to disable 2 factor authentication. Our DC server is internal only, and the 2FA adds an unnecessary delay when we need to quickly assist a user. The last thing I need is to deal with help desk requests from the help desk themselves who can't log
Creating Restore Point via script before running patch jobs
Does anyone have an example of a script they run to create a restorepoint before patches are run...I've look at several options, but none work for me.
unable to unistall application from dcentral
Dear all, am trying to do a mass uninstall of one application from multiple laptops and it is showing failed,i tried multile times and same result. am doing from Inventory> Software>winrar
Agent installs but doesn't run
I have recently purchased Endpoint Central and am in the process of rolling it out to a small number of machines. I have changed the default port that HTTPS uses to 443 (so that I can use CloudFlare to make it public facing) and have updated the NAT Devices/Ports
AD Computer Description Field
Is there a way to create a report or query in Desktop Central that includes the AD Description for computers? This would be very helpful to have.
Please update to the latest build of Secure Gateway Server!
Hello everyone, We have updated Desktop Central's Secure Gateway Server with a few enhancements and a bug fix. Please download the latest Secure Gateway Server here. You can find out more about the bug fixes released in the build update (90095) on this
What's the best way to keep a script/configuration always running?
I have a configuration that uninstalls a piece of software. What i am looking to do is to get it to where any computer that connects to the domain, it will run this configuration. We have already run it against 90% of our domain. But we know certain locations
need the Desktop Central 10.1.2138.11 setup file
Hello. I urgently need the Desktop Central 10.1.2138.11 setup file. He retrieves the database and it turns out that the version on the site is newer. I tried to downgrade but it won't work - "Your current Build is 10.1.2213.2, so it cannot be upgraded
Customize Inventory Export PDF
Hello everybody, I'm searching for a solution to customize the given Inventory Export in Desktop Central - Asset Management. We only need the chapters Summary Details and Hardware for Validation - is there any way to generate this? See my attatchements
Inventory Module > Software Management Best Practices
I've been working in our ServiceDesk Plus and DesktopCentral system trying to get the software licensing to a point where we can use it for better management of the licenses in the environment. Spreadsheets and the like are still in use, because of speed
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