Issues Since Latest Patch - Characters Not Displaying Correctly, Lost our LDAP certificate ability
Since the latest patch to 10.0.476 on our Windows Server the characters displayed in the "Software Deployment" > "Package Details" information page are not correct...The backslashes in the file path are showing as "\\" Rather than \\ This is the same for all of the software packages... If you click on "Actions" > "Modify" to open up the package for changes, the characters all display correctly. as far as the LDAP SSL cert goes...I'm not sure if it was originally set up to be used, or if
Proper way to remove a distribution server and remote office
I have 3 distribution servers and there corresponding remote office that are no longer needed as these sites have been closed. is there a proper way to remove both the DS and remote site? currently there still shows agents in these remote offices but none on the agent are currently live and will not be live in these locations. what happens when i delete the remote office with agents in it? Please let me know if there is a proper order to deleting remote office and DS with non live agents in
Adding Packages.
Dear all, i have some tools with exe extension, and i need the silent switches for those. I watched a video about Software deployment, but its only explain outlook and all arguments and needed information are available in the page of ManageEngine. The question is : from where can i get/create the installation command with switches /arguments ? Some of those tools : 1-Alphatronics Device Discovery.exe 2-EspaTool.exe 3-NTPTool.exe 4-hypertrm.exe i would like to hear if anyone has such a thing before
Query for Disposed Assets
I'm looking to have a query created that will send me a list of IT Assets (Workstations) that have been disposed of in the last 30 days. We've disabled the option that disposes IT Assets if they have been removed from Scope of Management in Desktop Central. When enabled it removes all ownership from the Asset and causes problems. But we still need to know when an asset is disposed of so we can remove it from Scope of Management manually. That's what the query will provide me.
Credential manager
Hi, Could someone tell me how root account credentials are creating? I've noticed that I have couple credentials with red key which cannot be deleted. But I don't understand how can I create them? Thank you for any help.
Secure Gateway Server ports are in use
Every time i try to install secure gateway server i receive an error saying that the ports are in use. See attached file
Suggestion: add ability to clone custom groups
Hi, I really like custom groups but often I want to create a new one based on an existing one - at the moment I have to make a record of how the original is set up, and then recreate all the rules. It would be really useful if you could clone or duplicate existing custom groups. Thanks!
Patch Management Reports
Hi, I've having trouble trying to figure out how to run schedulled reports for the patch management. What I want is to schedule a report to run on the 1st of every month. Within this report i want a list of installed patches for specific devices. So the report would show: PC Name Patches installed Patch install date Can this be done and in this format? Thanks Colin
Pushing cscript command
We have used Desktop Central to push Windows 7 to Windows 10 upgrades. After upgrading, Office 2016 becomes deactivated. When I re-enter the VL Mac key, Office reactivates. To speed things up I wanted to push the key to the deactivated clients. I have tried to push the following as a computer configuration custom script. c:\windows\system32\cscript.exe “C:\Program Files (x86)\Microsoft Office\Office16\OSPP.VBS” /inpkey:XXXXX-XXXXX-XXXXX-XXXXX-XXXXX I have tried running the script as a "system user"
System Changing Asset States.
The system will change an asset state from "In Use" to "In Store" when a user is termed. How do we disable that?
Upgrade Version
Hi, I have an older version of Desktop Central: Product Version: 9.2.0 Build No: 92061 Subscription Expiry: neverThe company doesn't have a support service. Can I do the upgrade version only with the information in https://www.manageengine.com/products/desktop-central/service-packs1.html? Thank You
How to keep "In Store" assets from getting changed by the system...
Is there a way to keep "In Store" assets from being altered through scans, etc. automatically? They are getting changed to In Use to the last user it was assigned to, even though I changed it to "In Store". Once "In Store", it shouldn't be changed until we pull and assign.
removing computers in inventory DC
Hello How do i remove old computers from inventory?
Migrating from Win 2008 to Win 2019 - Not working
I'm moving from a Windows 2008 server to a new Windows 2019 server using the internal database I followed the steps provided in the knowledgebase for moving a new server with a new IP (https://www.manageengine.com/products/desktop-central/server-migration-change-ip.html) However, once the migration completes none of the agents will connect. When I troubleshoot an agent everything connects expect the "notification server". I've tested via Telnet that I can connect to all of the ports on the new
In-Place Upgrade of PC Breaks DC Inventory Tab
Hi All, We have been performing in-place upgrades of Windows 7 to finish up a couple lingering PCs. We have noticed when the PC is upgraded, the inventory page for that machine in DC errors out with the following error. This happens for Windows 7 -> 10 and for server 2008 -> 2012 R2. I've included it inline below. Anyone else see this? Thanks! Tyler
After update to 10.0.450 Patch Mgmt SystemsView Table Size decreased
After update to 10.0.450 the size of the SystemsView Table decreased. Half of the browserwindow is blank. Can't use Browser Search for complete Table. Using only first half of the window for a table and presenting a blank screen at the bottom is unefficient, inconvenient, and makes it more difficult to get a comprehensive view. After the update we also noticed lack of performance. It takes up to 15 seconds to display the tables, compared to 3 seconds before. Is there a way to adjust the tablesize,
Idea: user email address field in inventory
My organisation has lots of distinct groups that are independently funded, so in Desktop Central I set the 'owner email ID' inventory field to be the email address of the group leader. This allows me to know who is 'responsible' for the machine, as well as setting up a scheduled report that emails every group leader with an asset report - which is excellent. However I was thinking that what would be amazing would be a 'user email' field, that defaults to the active directory email address but can
Only one record imports from CSV file
I have a list of 96 keyboard assets to import from a csv file. Even though it shows all 96 assets imported fine, it only shows one keyboard imported from the list (the last one.)
Hardware Invetory - S.M.A.R.T. values - SSD drive Terabytes written and Remaining Life
I suggest the installed client also gather additional information about "Hard Drives" Relevant entries in S.M.A.R.T. tables on the drives. Errors, CRC transfer errors, and the like. For SSD drives additional smart information might be gathered. Alas there appears to be little industry wide standards for which S.M.A.R.T entries should contain these values but many utility makers have managed to get the correct entries for many brands/models for: Total Bytes Written (for warrantly purposes TBW
cvs import in ManageEngine
Hello, I would like to add some missing data to the scanned workstation in the Desktop Central 8 Build 80332. How can I do that. We have only the Desktop Central 8 installed. Furthermore I would scan some standalone machines. How can I do that and how to import the scans into main database. The standalone have no network. Greeting, Eric
sync AD blacklist with Desktop Central
Good day, I have an infrastructure where I constantly move machines in and out of different OU's to blacklist them from receiving patches for periods of time. Is there a way to sync Desktop Central with AD to reflect these changes so software doesn't get pushed to these machines when they are blacklisted or would I have to perform this task manualy? Thank you
Desktop Central Agent automatically removes itself, unknown why?
We have a mixture of Windows LTSB and Windows 10 Pro machines in our network. The LTSB machines have no issue with Desktop Central. However, when the agent is installed on the Windows 10 Pro machines within 20 minutes of the agent install it is removed. At that point you can no longer remote into the machine. But if we uninstall the agent and reinstall the agent we can remote into the machine again. I believe it has something to do with Windows 10 Pro and the agent we are using. We have added provisions
Notepad Domain
Why this is warnink giveng
Desktop Central migration
Hi, I am planning migration of our Desktop Central Server, from 2008 R2 to 2016 Srv. New server will be fresh installation Windows 2016 srv. We have MS SQL database on different server. My question is, what is the best way to migrate and lose minimum data in migration process ? Kind regards, Nikola
Community Licsense?
I would like to use a Community Licsense (25 Devices), how can I get it?
Custom report for computers without software
We wish to create a report with the following criteria;- Missing software: McAfee Agent Computer Name Start with: NWAS Model is not equal to: VMware Virtual Platform Does anyone know the best report as all the reports I've tried seem to not allow this type of filtering. Stephen Fowles 3rd Line Support Technician North West Ambulance Service - NHS Trust
Assign Device After Being Wiped
I'm still in the demo stage of MDM, and so far, I really like it. My issue is when a user resets their phone, it removes the user assignment, profile and apps. Currently, we use Apple Business Manager and I was able to get MDM to sync with it and get our devices. I then assign a user, group, profile and apps to a phone. When the phone is booted up and activated, everything works perfect. My settings and apps are automatically installed. My problem is if a user decides to "Wipe all Contents and
Can a computer be automatically readded to desktop central?
Just a simple question. If a computer is manually removed or removed via the AD Sync option from desktop central because it failed to check in, in a specific amount of time, if that computer comes back on line, will desktop central pick it back up and readd it back to the inventory? Example: Computer 7 hasn;t been picked up by DC since Sept 2nd. It's removed from the computers view. Computer 7 is located on Oct 28th in desk drawer and turned on. It then attempts to report back to DC. Will desktop
"Total available RAM" inventory field misnamed
I'm using 10.0.433 and looking at my inventory details (Computers > Computer Details > Hardware > Physical Memory) I believe that where it says "Total Available RAM" the name is a bit misleading, as this appears to be the the maximum RAM the system could support, *not* the total that's in the system. I've checked this on many systems that have 8GB or 16GB and it always lists 32GB in this field. If this field were renamed to "Maximum supported RAM" I think it would be less confusing! Thanks!
Issue with personal certificates in Computer Details
Hi. On the Computer Details page, tab Certificates, in Personal section showing certificates from all computers. Please see attached screenshot. Total count of 42 certificates is the same for any computers. DC build 10.0.412 Thank you.
Setting up a device outside of the network
Hi, We have installed the desktop central client on a PC in a workgroup that isn't on our LAN. the troubleshooting tool shows that it can see the Desktop Central Server and the Notification server. The PC however doesn't ever appear in the console. So the question is should a device, that isn't on the LAN and has the client installed manually, appear in Scope of Management automatically. Thank you.
Deploy extensions to Edge from the Microsoft Store
Is there a way through Desktop Central to force deployment of apps, specifically Edge extensions, from the Microsoft Store? Also is there a report that shows what apps have been installed from the Microsoft Store?
Some asset management issues in DC 10.0.433
Hi. I found some issues in DC 10.0.433 1. On "Computer Details" page "Last Boot Time" field not show value (see screenshot computer-details.jpg), but this value show in computers list view (see screenshot computers-list.jpg) 2. On "System Manager\Services" page services with non-english (russian) name showing as non-localized (see screenshot computer-services.jpg) 3. On "Computer Details" page in "Software" section some rows about software are duplicated (see screenshots computer-software-1.jpg,
Audit Block Executable from Desktop Central
Hello Support. We have Desktop Central v10.0.417 and we have configured the Block Executable for the firefox.exe application. This works perfectly. The question is, does Desktop Central have any audits or logs that show if end users have been trying to open the blocked application firefox.exe? We want to know if users have been trying to open a blocked application. Regards. Rafael Vega.
Publish other changelog
Hi Currently, to know what's changed in desktop central you have to enter your current ME DC version's number and then you see a whole list of changes. But when you install an update, another changelog appears which shows the changes clearly per version number. I find that one to be much more useful, to know whether or not an update is necessary for me. Could you please publish that one on your website?
AD Sync Settings - Question about OU's
I believe I know the answer to this question, but I wanted to verify and I couldn't find it anywhere in official documentation or through questions on this forum. When adding OU's to the AD sync settings in Desktop Central, does it automatically include any "child" OU's listing under the parent or do they each need to be checked individually? Here is an example: https://i.imgur.com/QltYJXn.png
Fully Customizable Dashboard
Bringing this topic back up but is there a Fully Customizable Dashboard on Desktop Central or is there a product that integrates with it that we can use to generate Dashboards? i would like to be able to monitor changes in dynamic groups. Or is there also a way to edit the DPO Dashboard to display information we want?
Attempting to use "import from csv" to add maintenance windows and patch window entries for servers
Hello all, Per the instructions in the help documentation, I have created a csv file in excel with columns for Computer Name and Domain (as they are mandatory) followed by columns for Maintenance Window and Patch Window. I have exported and added the computer names and domains to their respective columns, as well as adding the maintenance and patching info to theirs. However, when I save the excel file as a csv and import it into Desktop Central nothing happens. The info isn't added, there are no
How do I uninstall Desktop Central agent from a Linux client?
Hello all, One of my Ubuntu 18 clients does not scan correctly: "agent version incompatible". I have downloaded the last version and launched the install (as root) which finds the previous versions but fails to uninstall it and setup the new version. Any way to force the upgrade from Desktop Central Server?
Reinforce data protection with our all new Data leakage prevention solution: "Device Control Plus".
We are absolutely glad to inform you that we have introduced a brand-new Data leakage prevention solution for removable devices - Device Control Plus Reinforce data protection with our all new Data leakage prevention solution: Device Control Plus. Control, block and monitor all USB and peripheral devices effortlessly. Eliminate data loss due to unauthorized data transfers. Implement file access control to prevent unprivileged access. Get your work done quickly by granting temporary access to
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