SoM not deleting computers that have been removed from AD OU's
We have two OU's that sync with DC. We moved 131 computers to our disabled OU, which has no ties to DC. We forced an AD sync this morning, then the normal AD sync happens every afternoon at 1pm eastern. I received 14 emails after this. Of these 14 emails,
Mobile devices can't enrol after upgrading to latest 11.4.2500.28 version
Hi all Does anyone else have this issue? When enrolling ABM managed iOS devices, the remote management page just times out as it seems it can't reach our Endpoint Central (via the secure gateway) anymore. I noticed this started after we upgraded our product
Bulk updates to assets discovered via EndPoint Central UEM/SDP Cloud agent
We have successfully deployed the EPC agent and are pulling accurate inventory/assets. Is there a way to "bulk update" like assets (computers) with pricing information and other similar details? We want to include details like warranty details, purchase
Managed Computers report is empty
Hi, Team, I am testing EC on a trial period with a customer of mine. After agent installation on 469 workstations and servers and having them listed on Managed Computers, when trying to export to PDF, CSV, or XLSX file, instead of getting the computer's
AMD Epyc processors not being counted correctly in EC Inventory
We are running Endpoint Central v. 11.3.2428.21 and noticed that it is misreporting the number of virtual processors in the Inventory of machines with AMD Epyc (7571) CPUs. We have machines with 2 - 4 virtual processors in them, but EC shows all of them
Software License Bulk Import Issue
I am having an issue importing software licenses using the import from csv. I have followed the sample csv but get the error "The header labels are not in the recommended format". Does someone have an actual csv file that I can use as a template?
Workstation not synced in SDP after rename it via Endpoint Central
We renamed a view Workstations via Endpoint Central. That worked and they are shown in Endpoint Central - Assets with the new name. Service Desk Plus is integrated and reachable. But the Assets keep the old name in SDP. So there is no Assetscan avaible
Metro app scan failed due to DLL not present in the client computer
I'm seeing the following error at the top of every Agent detail/inventory page since upgrading to version 11.3.2428.21: Metro app scan failed due to DLL not present in the client computer Thoughts? Bug? The upgrade appeared to go fine, and the Agents
deleted SSL certificate
how to desable trusted communication ??
Inventory of some assets is mixed with others when enrolling in MDM
Hi! When I have assets enrolled (using ABM for example), the asset information is displayed correctly in the MDM, but if I look for that Hostname in the inventory or in a Remote Office, it shows me the information for another computer. Does anyone know
Agent connection when moving hard drive to a new machine.
When moving a hard drive to a new machine for a hardware refresh, we notice that the agent connection doesn't seem to resume when the new machine is running, even though the name has not changed. We did notice that sometimes it does resume when moving
Servicepack Installation Error - 11.3.2416.25
We are trying to install the latest service pack (11.3.2416.25) to resolve the Bug Fix: #1 issue. When I begin installation I shortly receive the following message: Installation Error: Upgrade Details:
Delay in using Remote Control
We'll get a request for assistance, I ask them when I can remote on, they say now. The computer icon in endpoint central shows as green and turned on, ready to remote on, we click remote control, it goes red and gives us a little wait that sometimes takes
Azul Zulu Version Critical CVE Issues on Endpoint Central Secure Gateway Latest Build 90108
Please update this to the latest version, I've attached details in the image. Thanks John
BSOD after deploying an Image.
After deploying one of our images, we end with a BSOD after restart. I was trying to find anything on the forums, but so far no success. Can you point us in the right direction? Regards, Jose L. Alicea 321-214-6814
Asset Explorer agent configuration is getting error "Endpoint Central is unreachable due to SSI handshake failure. "
I just installed the AssetExplorer and followed the instructions to install the Desktop Central on the same server. Everything looks fine except the "agent configuration", which is getting an error message: "Endpoint Central is unreachable due to SSI
License Management shows incorrect details
License Management in Endpoint Central is very basic. Presently, it just counts total number of applications installed against the count of licenses in hand/procured. Ideally it should classify the utilised licenses based on license key provided, so that
Experiencing slow performance with remote control
Hi, So this issue has been ongoing pretty much since we started using EndpointCentral years back. I was wondering if anyone else has experience similar issues? We used to have a lot of disconnections or not being able to connect, that seems to have gotten
Shutdown Computer
Log Type : System Time Logged : 07/31/2019 22:17:48 Source : User32 Task Category : -- Event ID : 1074 Keyword : -- Event Level : Information Computer : ******** User Name : NT AUTHORITY\SYSTEM Event Opcode : -- Many managed computers shut down in the
Inventory via API
Trying to pull Inventory list via API - But I am only getting 25 devices - Tried - page=1&pagelimit=10 No matter what pagelimit value I put 10 or 100 it gives me 25 devices. Any suggestion on what the parameter should be if not pagelimit ?
Problem in QR Code Created for Mobile Device Enrollment
Hi Friend, We cannot Enroll Mobile Devices Since QR Code Generated For Scan in Mobile Device And Sent via Email is invalid. We Are using Endpoint Central 11.2 Please Help Us to Resolve This Issue.
Inventory - Software Grouping - Automatically add new version
Hello, I'm using the inventory feature software grouping to group software together independet from their version. However, new versions don't get automatically added to the group, even though the option "Add the following versions of XYZ automatically"
The patch storage location is not available for download from the server.
Hello, I repeatedly encounter this error, "The patch storage location is not available for download from the server." When I try to manually download this patch it does it without problems, but when applied with an automatic patch policy it does not,
dcconfig.exe issue
Hi, I recently pushed updates out to a lot of client machines and even though the updates have now installed, I noticed that dcconfig.exe was still taking up a lot of CPU on a number of clients. For example on my laptop, it is taking up as much as 25% and the fan on my laptop is going crazy. Is this a known issue?
OS Deployer Issues since Enpoint Central 11.2.2325.13 update
Hey Guys We have noticed issues with deployment since doing the 11.2.2325.13 update for Endpoint Central. Before the update, we could PXE boot from the Dell WD19 dock's. After the update, we now get an error with Local IP and Local MAC showing not connected
UEM Product is not reachable!
I installed both UEM and Asset Explorer on the same server. Everything works well, but when UEM integrated with Asset Explorer, at the top of the Asset Explorer page, there is an error: "UEM Product is not reachable" and in the integration settings section,
Server 2019 installation
I'm trying to set up a trial or demo on Server 2019. When I run it after installation it gets stuck trying to start the service. This has happened on a few other devices.
Help me pls
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Description field not available for relating while importing CIs from CSV
Hello, I'm working on the AssetExplorer system. And it seems, that I can't populate Description field with CSV import - this field is not available for relating on the CSV import form. In fact, I have the same issue as there: https://pitstop.manageengine.com/portal/en/community/topic/description-field-not-available-for-relating-while-importing-from-csv
Install Agent
Hi we install agent with gp but this error acoured occurred Error
VMware - WINPE Network Drivers
Hi, I am trying to PXE boot using OS Deployer to a Virtual Machine on VMware using VMXNET3 driver. This use to work flawlessly but I think a driver package may have changed, making the network driver on WINPE not work. Has anyone got a work around for
Auto Deploy task never starts
I have 2 Auto deployment task configured I am not seeing any patching in progress, Only that the patches are missing The missing patches have been approved and are downloaded and replicated I have deleted and reconfigured both of the task
Upgrade version client failed
Can you help me with a solution to the client-related problem after updating the server version, the clients do not update themselves and return logs as invalid agent version. Even though it was working fine before
Computers that have been deleted in AD are still showing up in SoM Scans
I have deleted two computers from Active Directory. When Endpoint Central does a scan, the computers come back. Why? How can I get rid of them for good. These computers do not exist in AD. Why are they still here. Even if I click to remove them they just
Health Not Available
Is this ManageEngine's greatest kept secret? I see no answers here on this issue, just a question a user posed and was never responded to. Nothing on search engines .... like we can't speak of this lest it get erased. I was happily humming along and all
Uninstalled Software still showing up in Device Asset inventory
Hello, We have some software that has been completely removed from a device, including locally uninstalling it, removing all remnant files, and cleaning up the registry. I have exported the device's registry and triple checked that the software entries
Agent Installation Fails
I have one computer that I can't get the agent to install on. I keep getting the error: "An extended error has occurred". Yesterday, I set up a group policy that turned on file and print sharing. Of the two computers that are active at this site, one
OS Name not updating after OS change
Currently have 9 computers running in our environment that were running Windows 10 Professional. However, I changed the license key for these units to put them on Windows 10 Enterprise. When I look in the inventory details of the computer, after running
need extended demo and more licenses
We need a longer demo to very this works on our network as we ran into an Excel issue using the endpoint central client. We also need more inventory as we have already caped out.
No documentation found for "Unknown Error. Code : -2147012852"
Trying to patch office 365 with patch id 35737 and we have a lot of devices that are getting Unknown Error. Code : -2147012852. Google doesn't return anything and i haven't found anything on this site that mentions this error. What exactly is this error?
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