Allow specific USB pen drive only in Desktop Central
I have downloaded Desktop Central to manage USB devices. Is there any way by which I can allow particular USB pen drive only to connect to laptop and any other Pen drive should be disable?
Desktop Central Newsletter - May 2011
Hi All, The product newsletter for May 2011 has been sent out. The newsletter has the details of latest enhancements and bugfixes done in the last one month. You can update your installation with the latest hotfix available in our website. You can also see the latest features that are currently under development from our roadmap. Thanks, Ananth
Groups not updating
I'm having a bit of a problem; I wanted to deploy Office 2010 to a set of computers defined in a AD Security Group. Problem is, when I apply a configuration and assign it to that group, it just uses the members originally in the group. That is; if I add computers to that group, it won't reflect in DC; and consequently nothing happens. Same goes for custom groups. This can't be by design? If it is, it's a huge flaw. I want to be able to add computers to predefined groups, and they'll get the software
Manage PC's on remote network
I am trying to manage computers on a public network. I have installed a second nic on my DC and have configured a static ip address. I push the client to the workstation and everything seems to work, but when i tell DC to scan the client, the scan fails. The communication between the two doesnt seem consistent, sometimes i can ping the dc and at other times the ping fail. Am i setting this up incorrectly? I also tried configuring the wan agent with the new ip address of the second nic and i get the
Client PC File Search?
Can I use Desktop Central to search client PC local drives for a certain type of file and report on the findings? Specifically I want to find out which PC's have Outlook PST files (*.PST) stored on their local drives.
How do I access Desktop central without having to remote connect to server?
I would like the ability to connect to Desktop Central from any computer on the LAN but I find I can only do it by remote connecting to the server and running it through that. I have tried the following: http://dc-01:8020 http://dc-01:8383 http://192.168.0.3:8020 http://192.168.0.3:8383 But none of these work also tried with https Anyone have a clue or am I being stupid and the answer is easy.
Web Console
I was wondering if any one could tell me how to access the web console from my local computer. I had to install the OS on my computer and now I’m no able to access it. Thanks you for your help in this matter..
Reports
I am trying to create a custom report that searches all computers that have two different software installations. For example i need to find all computers that have openoffice and microsoft office installed. When i run the query for openoffice--- starts with openoffice, by its self i get the results i need. If i run another report for Microsoft Office 2010 by itself i get the results that im looking for. If i put the two queries together using "and" the results are blank. I need to see all computers
Lotus Notes
We are currently a Lotus Notes office and 50% of the office is on 8.5.1 and the other 50% is on 8.5.2. We new users with Desktop Central and we are looking for a way to push the upgrade out including Fix Packs. I have found steps on ManageEngines website that involve using 7-Zip, but I have not been able to make it work. Does anyone out there have these programs and might have a possible solution? Thanks!
Installing Fonts
Is it possible to remotely install fonts using Desktop Central?
ib2d
I am attempting to make a backup copy of our DesktopCentral_Server folder so I can install a hotfix. I have shut down ManageEngine Desktop Central, stopped all related services and ended all process but I continue to get a message that states "ib2d is being access by a user or program. Please close and continue." I have no idea who might be accessing this or where to find it to stop it. Any suggestions???
Network traffic issues on Desktop Central
Hey guys - We're running the latest build (70213) of DC and are having issues with network traffic on our distributed server. Network probe shows an almost constant incoming and outgoing volume of 13.1 - 15.1 Mb on ether.IP.TCP.8383 using RFC793 and the second highest being UDP.LIPsinc1 on 1969. I could really use some help tuning this up, its KILLING my network. I've already had my network guys on it I need to figure out how to throttle down the DC traffic. Can you please help me? Is anyone
Major traffic issues from Desktop central Server
We are having serious network activity spikes and a packet capture has identified our Desktop Central server as the culprit. Here's a sample of the capture - we have pages and pages of this. The problem appears when the ManageEngine DC service starts on the server and goes away when the service is stopped. I don't know what 77.96.161.232:80 is...it's not on our network. I know that the only ports we are using for DC are 8020, 8021, 8383, and 8384. Attached is the complete file. Can you please
Cannot Remote Control a Virtual Machine on VMware VDI to view user's desktop
We're encoutering issues with initiating remote desktop for Virtual Machines installed in VMware VDI environment. We cannot view the user's desktop in order to support them properly. Has anyone encountered this issue?
Update for Windows Mail Junk E-mail Filter [April 2011] (KB905866) will not install on my PC {vista OS}
Update for Windows Mail Junk E-mail Filter [April 2011] (KB905866) will not install on my PC {vista OS} Fixes?
Desktop Central supported operating systems installed
Dear Support Desktop Central supported operating systems installed on Desktop-related Operating Systems anh Server-related Operating Systems OS x64 ?? Thanks Thang
Deployment Status "Software Deployment"
Hi You provide an option to show the Deployment Status for a patch installation configuration. I would like to see this feature for software deployment configurations. Greetz Chris
Version Incompatibility Error: Upgrade to latest Build and then update
Good Day, I am running Manage Central Lite Free edition on Windows 7 Enterprise. Everythig seems fine except when it comes to software deployment. I am prompted to "configure network share" but when I click on the link the page just refreshes. Also, at the bottom left of this page in the "Sync Application details" section an error message is displayed:- "Version Incompatibility Error: Upgrade to latest Build and then update. " I am already running the latest version and am in a position where
IT Workflow vs Configurations (or Collections)
Good Day, Can you tell me what is the difference between workflows and configurations? I would like to create baseline settings for a customer and do not know wether they should be Cnfigurations or Workflows. Thank you for your help in advance. Regards, Paul.
Apply Configuration to all Company computers
Good Day, I would like to create some baseline configurations for all computers regardless of company. i.e. disable AU, Schedule Automatic Patch deployment. How can this be done? Its seems as though I have to duplicate configurations across companies. I do not really want to have to do this for each customer. Errors can creap in, maintenance becomes a chore. Please can you tell me if there is a way to do this? Regards, Paul.
Move Patch Store Location
I know there's a way to move the patch store to a different directory but I can't find it. I have moved the patches to a different directory, now how do I tell Desktop Central where I moved them to?
Automate Patch Deployment - Draft Status
I just turned on "Automate Patch Deployment" and got my email that the scan was successful and a configuration has been drafted. When I go to Patch Management - > View Configuration, and click on "Global View", I see : Total: 1 Draft: 1 No Configurations Available. It seems like a bug where configurations generated automatically by this function do not show up in the list, even though they show up in the counts/totals. Please Advise. Thanks, Jerry
Patch deplyment 2nd tuesday of month
Hi, As microsoft release patches on 2nd tuesday of the month is ther a way to configure to download and draft for 2nd tuesday of each month
DC Continously Busy... (Your request to move......
Hi DC Team, Please fix this problem with my DC.. I am getting the message "Your request to move the selected computers is being processed", with this I am unable to move the system to other DistributedSites nither I am getting the option "Add/Remove Computers Install/Uninstall Agent". I am trying this since 48hours in my Network, we are your Enterprise License Client, please look into the issue ASAP. Regards, IT Team
Why my one Remote Office Computers residing in another Remote Office
We have many such computers of one Remote Office which are reflected in another Remote Office. Note: The Remote office DC agent is properly installed from the DS. Please fix this issue ASAP Regards, Abdul
Unable to install agent from Build 70203
We are currently running MGE Desktop Central Build 70011 in our production environment. We are now testing Build 70203 in our development environment and are running into an issue installing the agent from SOM on this build. We are installing the agent on PCs that had the agent successfully installed from build 70011 (the agent was uninstalled successfully from this environment as well). When we attempt to install the agent from the 70203 build, the error message "Unable to get the agent status.
"Your request to move the selected computers is being processed"
Hi DC Team, Please fix this problem with my DC.. I am getting the message "Your request to move the selected computers is being processed", with this I am unable to move the system to other DistributedSites nither I am getting the option "Add/Remove Computers Install/Uninstall Agent". I am trying this since 48hours in my Network, we are your Enterprise License Client, please look into the issue ASAP. Regards, IT Team
Firefox 4
I have firefox 3.6.16 now and I tryed to upgrade to firefox 3 and it did not work why?
3 User Limit - User Deleted Removed - Can't add Another
Once the free version of Desktop Central MSP has 3 users created, it changes to "Upgrade your license" so that you cannot add a fourth. However, I had three users, removed one, and cannot add another. Please advise if I can get some help, or if not because I am a free user. I plan on purchasing the software at the end of the month. Regards, Jerry
DC 7 still identifies one of my member servers as a domain controller?
I run desktop central 7 but I do not have any agents installed on my servers, only on my workstations... one of the daily reports I receive from desktop central is the Domain Controllers report. (View Domain Controllers available in active directory). This report still shows a DC that I demoted a good month and a half ago(and is now just a member server). Where is DC pulling this information from?
Desktop Central Build 70203 Agent Install
Hello, we currently are using Build 70011 in our Desktop Central production environment. We are now testing Build 70230 in development and have run into some issues installing the agent on some PCs. The agent installs fine from Build 70011 but the error "Unable to get the agent status. Operation timed out", occurs for the same PCs when we attempt to install the agent from the new build (via SOM). The agent is failing on PCs that are located in more remote areas that may not have a very fast
Quick Time Error
Dear All I am new Desktop Central user and I need your help to solve my problem. Actually I am trying to install Quick time on my 2 clients system, Scenario is this Server windows 2003 EE client windows xp sp 3 tool want to install Quick time file is exe type. Note: all machines are virtual machines. I am trying my level best to install the quick time, i am successful in installing, however when i try to run the quick time program
Network problem on DC Server
Hello! I have this kind of strange problem on the pc/server I am running Desktop Central on. Every night/evening i shut down the network. And yes it is the DC that is the problem because if i stop the service and kill the DC process it runs fine. So what i have to do now is to restart every morning and its is not so good because i run some other programs on it that i want to have running all the time... The computer is a regular pc with W7 Prof on Anybody has a idea on what to do???
Specific Office Application usage report
Hello, I want to know if it is possible to generate a software report based on usage of specific Microsoft Office applications (Word, Excel, Outlook, etc.) as apposed to just "Microsoft Office XP Professional" I wish to generate a report that shows which users frequently use Microsoft Access and which ones do not. Cheers, Kevin
Patch Scan does not reflect applied patches accurately??
Machines to which patches are applied are rescanned and still showing that the patches need to be applied? Any clues why this would be happenning? I thought it might be because the patches were irrelevant (ex. Office 2010 when we only run 2007) but it was happening with windows updates as well. Anyone else experiencing this problem? We are on DC version 70203 for Enterprise and this is occurring in a remote office. Thanks, Gina & Kelley Sequoyah Regional Library System
Remote Control Feedback
So, we're really excited about desktop central. One of the items we feel could use improvement on is the remote control system. Bottom line, it's frustrating and doesn't feel simple. I don't know the technical difficulties faced when developing this module, so I will simply say that somehow logmein.com has managed to do it very very well. I would consider them to be a good model to use as you continue to develop the remote control engine in DC. Regards, Jerry
Add computers via SoM that don't have agent installed
I currently have several computers I have the agent installed on defined via my SoM. I now want to add more, but only want to select the computers that do not have the agent installed. I can't find anywhere in the SoM screens to filter by agent installation. Because I have a limited number of licenses, when I try to select all of the computers I want (both computers already listed in my SoM and computers that I want to add) Desktop Central yells back at me that I only have X number of licenses and
Purging all Active Directory information
We have accidentally imported our entire AD user information (even from our parent company). Instead of 600 users, we now have tens of thousands. Is there any way that I can purge this information out of DC? We currently user SQL 2005 for the back-end database.
Remove Built-In NT Authority groups from local Users group
Attempting to use the Group Management pre-configuration template to Modify the local Users group to Remove both the INTERACTIVE and Authenticated Users from membership, but it fails. I can successfully do this for Domain users and groups. Execution fails with the error "A member could not be added to or removed from the local group because the member does not exist". I noticed that, in DC, when I view the computer's System tab, select Groups then click Users, that neither the Interactive or
NTLM v2
Hi, When is NTLMv2 going to be supported in the Scope of Management. We had to ask our customer lo lower the security settings of the whole domain to allow DC to work. There is perhaps a workaround? Thanks
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