Cloud storage for upload file for personal package.
Hello, I need some information about deploying personal packages. Is network sharing required to install personal packages, or does the central endpoint include file uploads? If it is possible to upload personal packages, what is the procedure, and what
Which EC log file records password changes and report exports for accounts with the Administrators role?
The company will conduct a log audit ，so needs to know which log files in Endpoint Central record password changes, password resets, and export report operations for the administrator account. Can the user account that performed the above operations be
Missing installation files with apps deployed from Endpoint Central
I've run across this issue with a few different apps, usually after a Windows version/SP upgrade. Some apps won't launch or can't be uninstalled because the installer files can't be found. The error is: The feature you are trying to use is on a network
Firewall URLs to be open on the internal firewall
Hello, The following URLs not mentioned on the requirements pages https://www.manageengine.com/mobile-device-management/faq.html?archi#g1 https://support.google.com/work/android/answer/10513641?hl=en the enrollment of the device is blocked 34.212.92.172
[DEX] How to make a workflow for install a specify software
I have a workflow in the DEX module with a sensor that checks whether my EDR (SentinelOne) is installed on the endpoint. Based on the sensor result (true/false), I would like to deploy the EDR automatically. My goal is to perform the EDR deployment in
How can I stop Endpoint DLP and Endpoint Intelligence?
Hello, I'm using ManageEngine in a small environment (max. 20 Windows clients) for software distribution. With each update, more and more monitoring services and programs are added that I don't need in my environment. Unfortunately, I can't find a way
How to create a desktop Shortcut to" Manage Engine Desktop Central "Send request to helpdesk"
Can anyone tell me how to create a desktop shortcut so the end user can just double click on it and it opens the Mail interface to send a service request? Currently its only available in the taskbar and some users never look there.
How to exclude drives from patch scan
Hi, Is it possible to exclude drives from the patch scan activity, e.g. via a registry key (I did not find a management option)? I'm reviewing EPC (latest version) for a client and one observation is that the agent is unstable on larger Windows storage
Ability to detect or discover agentless workstations.
Hello, I have ManageEngine UEM and I have a quick question. Is it possible to detect or discover workstations that do not have an agent installed on the network?
How to make EPC synchronize with AD accurately?
I'm having a problem where Endpoint Central is not synchronizing with AD accurately. Specifically, I have several OUs, where EPC is showing multiple computer objects with the same name or computer objects that don't exist in that OU at all. If I look
Downgrading Admin Role (API Key Warning) and Remote Office Scope Stickiness
Hi, I have two specific questions regarding Endpoint Central configuration. I would appreciate your guidance on the following scenarios: 1. We have a user account currently assigned the "Administrator" role. We need to downgrade this user to a role with
Patch Tuesday Updates: January 2026
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 43200 - 2026-01 Security Monthly Quality Rollup for Windows Server 2008 R2 for x64-based Systems (KB5073695) (CVE-2023-31096) (ESU) 43201
Error - License file upload has failed. Ensure that the license file has not been edited and reupload the license.
Need help to fix the subject issue please guide step by step to get clean old keys
About the missing computer names.
I have many computer that names with more than 15 characters.It should look like 'XXXX8SACNTRL01', but it looks like 'XXXX8SACNTRL0'. So last character looks missing.It's have same os.I looked hostnamectl, hostnamectl -a, dns server etc.Our machine naming
upgrade steps - don't start ME after each upgrade?
we're still on 11.3.xx and I want to get to the latest 11.4.xx, it's a 2 step upgrade. reading the steps indicates to NOT start the server between steps. is that true. run upgrade, then run next upgrade, and THEN start server when done. ALSO: I did read
Recorded Session Visibility
From last few weeks, I noticed every remote session getting record automatically. How to re-view or download those session videos?
Save As Templates For Custom Views
When browsing different sections of Endpoint Central the views get changed up and constantly have to add/remove columns to get the correct view. Is there a way to save a view for a specfic node in Endpoint Central?
W11 - Windows Updates Date V's Last Patch Date in Endpoint Central
Can you confirm if the date shown by Windows Updates (in Windows) and the last patch date within Endpoint Central are the same date. We can see devices that report only a few patches required but the last update date in Windows is a few months ago.
ORACLE DATABASE VERSION REPORT
Hello, I have multiple Oracle Database installed on Linux servers and I want to know how to generate a report with Database version as Oracle is not shown as installed application on the assets. Thanks. Regards.
Threats/Patches/Software/Cofigs Deployment "Save As" options
It is nice to have several "Save as" option when deploying something. However, many times we have various issues when deploying to a large number of PC's. I.E. x are in Retry, x are in Yet to deploy, x are in Failed and so on. Could there be an additional
Desktop Central Needs Dark Mode
Hello, I'm hoping that I'm not the only one who has noticed the amount of eye strain from looking at these very bright dashboards. It would be very nice for Desktop Central to have a dark mode! Thank you, Jesse C.
Enable Dynamic Groups in MDM
Hi MDM Team, Consider a case where you are working on exemptions to for macOS devices, like enable iCloud, deploy profiles based on application installation ex: PPPC for devices only Zoom installed. In this case there is no need to deploy PPPC to all
Browser Security Stuck on "Yet to enable" for some Windows laptops
I'm trying to enable the Browser Security addon in a small test environment while we evaluate the Endpoint Central platform for on-prem usage and for 1 system its reporting "Enabled", but for a few Windows laptops its just stuck on "Yet to enable" even
The value is written to HKEY_Current_User, but Desktop Central writes to HKLM?
The values are supposed to be written to HKEY_CURRENT_USER, but Desktop Central (11.4.2528.26) is writing to HKLM? I created a new package, WinSCP6.5.5.exe, for distribution. This time with registry values. Unfortunately, these values didn't end up in
Use the Self Service Portal (SSP) to Install latest Endpoint Central Agent
We recently had an issue following the upgrade of our on prem Endpoint Central (EC) server whereby the newest agent failed to install. This left a small number of our devices outside the scope of EC, however the SSP was still working. Is it possible to
Is it possible to exclude certain devices from reporting
We have devices that we want to have in Endpoint Central (EC) but they are our 'recovery' laptops in case of incident. We patch these every few months, but they are turned off the rest of the time. They frequently appear on our patching reports which
Desktop Central Agent cannot connect to server
On all clients, Desktop Central Agent cannot connect to server. All configuration updates on the server show Yet to apply. I've followed the troubleshooting without success. The error in Desktop Central Agent troubleshooter is "request was aborted could not create SSL/TLS secure channel" Any advice? thanks Simon
Endpoint Central sending a lot of Date !
Hi, We are experiencing an issue with ManageEngine Endpoint Central in our environment. Endpoint Central is connected to several Distribution Servers (DS), with bandwidth throttling configured at 16 Kbps. However, every morning when client computers are
Can I have a read only account for credential
Greetings. I would like to know, if I can have a user with minimum privilege to query AD objects? For security reasons, I definitely won't want to explicitly add an account with high privilege such as domain admin, in the domain credential tab. Any assistance
Upgrade to 11.4.2528.23 caused most remote laptops to go offline
We upgraded to on-prem Endpoint Central Enterprise Edition to Version11.4.2528.23 last week. Now most of out external laptops are now offline. Which URL should we be using for updates? I notice dramatical different versions and Readme's https://www.manageengine.com/products/desktop-central/service-packs.html
Using Custom User Group with Self Service Portal
Hi. I am unable install packages using the Self Service Portal when using User Groups. The packages install without problems when using Computer Groups but fail with User Groups. I have tried selecting install as System User, Target User....I even create
Specific Information from Logfiles
Hello, for an external reporting Tool i need the following information on the Client PC. Please help me find these informations. 1.) How many and which patches are pending 2.) Is currently a patching process active 3.) When was the last time the system
Remote Control says connected but doesn't fully load
We have rebooted our server, rebooted our machines, cleared cache on our browsers and tried different browsers and still can not fully load a remote control session. Is there something going on with Endpoint Central?
DLP policy conflict
Dear Support Team, I am experiencing a critical issue with the DLP agent where multiple policies with different enforcement actions are not functioning correctly. Problem Description: I have deployed two DLP policies to a client endpoint with the following
Server Upgrade Causing Agents Offline
Hi, We recently upgraded our server build from 11.4.2534.01 to 11.4.2540.07 and that was successful. However, some of our agents started auto-upgrading to the latest version 11.4.2540.07 and now they are showing offline. The agents running the old version
Error while unpacking - Asset Explorer
Hello, We are trying to install Asset Explorer in a server but when we try to do the installation we get an error saying “Error While Unpacking”, we have run the program as administrator, the proxy is disabled. What could be causing this? And how can
Error while unpacking - Asset Explorer
Hello, We are trying to install Asset Explorer in a server but when we try to do the installation we get an error saying “Error While Unpacking”, we have run the program as administrator, the proxy is disabled. What could be causing this? And how can
New feature release: Device Timeline – Visualize, trace, and troubleshoot issues faster
Hello everyone, We're excited to introduce Device Timeline, a major upgrade to Endpoint Central’s DEX module that gives IT teams a clearer, more intuitive way to investigate performance issues.This is currently available for cloud users only. This feature
ntermittent “Scanning Timed Out” errors on macOS devices
What we’ve confirmed so far: The issue is intermittent and device-specific Network connectivity is healthy Required ports are open and reachable to the cloud servers Other Macs on the same network are scanning successfully Because of this, it doesn’t
dcswmeter.exe Process?
What does the process dcswmeter.exe do?
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