Changing the Theme Colour Doesn't Affect General User's Page
I've noticed that even though I've changed the the Theme Colour under 'Rebranding', it doesn't seem to affect any of the pages outside of the admin portal. Is this intentional? Or is there a way to make it so it applies to all pages?
Soon-to-expire Password Notification
We are using the Soon-to-expire Password Notification feature . Our management wants to add a logo in the body of the email message. is there a way to do this?
'Change Password Failed' Message
Is there anyway to edit the message that appears when a user fails to change their password?
Password Expiry Notification Customization of Mail Body Content
We are using the the soon-to-expire password feature. our management would like to add our company logo in the body. is there a way? thank you in advanced.
SMS Code
hi , when the End-User need to rest his password will receive notification code though SMS and The number of digits received 8 digits , is there any option to reduction the notification code though SMS from 8 digits to 5 digits .
SQL Database Move
I am very new to ADSelfService Plus ver. 4.5 as in, our team recently acquired ownership of the production environment. our DBA team has informed us they need to move our sql instance to a new server. what is the best practice for updating the sql configuration? i found this KB https://www.manageengine.com/products/service-desk/help/adminguide/introduction/setting_up_database.html#Configuring MS SQL but was unable to locate a file changeDBServer.bat and the KB doesnt really specify what version
Users unable to log in
We've had self service working for a couple years now. Users suddenly having issues logging in They go to the self service portal, webpage load, everything is fine. Enter their AD username and password. Text appears above the username field saying "Loading... Please wait" after about a minute, the login fails. That section of the page gets a big ugly box saying "This Page can't be displayed" Attaching screenshot. Any ideas?
Domain Users are unable to login
Within the past few days we have had a number of Vista computers and Windows Server 2008 R2 servers that are preventing users from typing their password in the password field after entering CTRL, ALT, DEL. EventID 1000 Faulting application LogonUI.exe version 6.0.6001.18000 time stamp... faulting module ADSSProvider64.dll. If I remove the GINA application from ADSelfService Portal, within a few moments the user can then login.
ADSelfService 5.3 BUILD 5313 Error Code HTML (Verification Code to a user's)
By using html code is not recognized, remove the headwaters of the code. Nullifying the notice to the mail. I have validated under the environment with build in 5310 and works Ok the same configuration. Help, there is another way to configure this option? https://www.manageengine.com/products/self-service-password/help/admin-guide/Configuration/Self-Service/verification-codes.html
Send "Soon-to-expire Account Notification Scheduler Notification" to manager only
Is it possible to do this? Our HR team would prefer this goes to the users manger rather than the individual whose account is expiring.
Password Expiry Notification - only to one user
Hello all, I'm new and I apologize in advance if I am asking a common question. I did search first. I would like to report on an OU of users in AD. I would like to be notified of users with soon-to-expire passwords. But I don't want to email the users or their managers. I just want a report to me for review. Is this possible? Thanks, Paul
USERS UNABLE TO UPLOAD PICTURES IN AD
Hi all, I managed to install trial version in my PC and I was able to upload my Profile Picture in AD and hence reflected the same on Outlook by using your tool.However other users are unable to upload their pictures, so I am the only one who can.Can you please explain to me why is that happening, whether it is licensing issues. i work for a bank and i would like to purchase this solution however with no proper motivation and required number of users for test i wont be able to achieve that. please
use existing certificate (.cer or .pfx) for ADSSP
Hi, I've searched along the forums, but i cannot get it working: I would provide my users a https connection when resetting their accounts. I do have already a certificate, in .cer and .pfx format. I do not have a keystore file, which is mentioned in the manual. I do find solutions for other products, but they don't work. Hoping you can help me, thanks in advance, regards, Mieke
AD SelfService client issue
I am having an issue with the client, after it is install and a user tries to reset their password they get the ManageEngine login screen and not the screen with the two buttons on it. I have checked the port numbers and both are set right.
ADSelfService Plus 5.3 Build 5312
Hello, Everyone! We are glad to announce the release of the latest build of ADSelfService Plus – 5312. This release introduces two major features – Single Sign-on and Password Policy Enforcer. Features: Single Sign-on support for SaaS applications to simplify identity management. Password policy enforcer to enforce and display custom password policies across the web console, GINA/CP (Ctrl+Alt+Del) client, and password sync agent. IMPORTANT: Get the complete new build from: http://www.manageengine.com/products/self-service-password/download.html
ADSelfService Plus 5.3 Build 5313
Hello Everyone! We are excited to announce the release of the latest build of ADSelfService Plus-5313. This release introduces a major feature- Two Factor Authentication, along with a number of enhancements and bug-fixes. Feature Two-factor authentication support (Duo security provider) to secure user login. Enhancements Account expired notification to keep end users, their managers and administrators updated about expired accounts. Ability to restrict active users for license management. Ability
User Profiles on ADSSP Server
There are a lot of user profile folders on my ADSSP server. Nearly 3,000 taking up 6.51 GB. These users haven't ever actually logged into the server, just logged into ADSSP. Why would they have a profile created on the server, and are they safe to delete?
ADselfservice Plus postgres credentials
We are trying to auto enroll users and need to gain access to the postgres database to do so. Please provide me with the default username and password for the postgres database
Monitors Flickering after installing GINA client on some machines
I am testing this solution but have run into an issue where some clients are causing the screens to flicker and become unusable. Once I remove the client, the flickering stops. This occurs even after rebooting the computer.
new installation build 5312 empty logon page: not able to login
Hi all, Yesterday i did a new installation of ADSELFService, and i have buildt the GPO for enrolling to the clients. But when i start my windows 7 pc, all i got is an empty page with a cancel button. I have removed the registry key B80B...etc from HKLM\software\microsoft\windows\currentversion\authentication\credential providers what else can i do? regards, Mieke
Black screen upon logon (30-60 seconds)
Hey there, We're running version 5309 with GINA client 4.2.9 on our endpoints and several of our users have noted a black screen at logon that delays logon times by up to 60 seconds. We've replicated this issue and removing the GINA client removes the black screen and additional logon delay. Has anyone else experienced something similar or know of a known bug. I didn't see any comment towards this in the release notes so haven't felt a need to upgrade.
How to install digicert wildcard .cer
I've obtained the .cer file from Digicert but dont know what commands or where to go with a Digicert wildcard cert as it's not listed under the CA's on your SSL .pdf.
ADSelfServicePlus Server Migration
Hi, I am using the free version and understand that this product is now available as a 64 bit version. Is there a server migration guide available and are there any issues migrating from 32 bit to 64 bit? Many thanks, Dog
Problems with IE 11 and sessions "Page connot be found"
We are testing ADselfService Plus now and we have a problem that is a showstopper. We use IE11 as our standard browser. When a user enroll and is filling out the secret questions, they might take some time to decide the questions and answers. When they are finished, they press “Update” and get an answer from the adselfservice web server saying “Sorry, the page could not be found” If they are fast (Less than 25 seconds) it works and get there secret questions sett. I have also tested to log on to
Upgrede ADself
Hi, we have ADself Professional Product version: 5.3 build No:5307 do we have an option to upgrade from our exist build to latest one without new installation same service desk plus or Desktop central please send the link to upgrade thank you
Users forgetting Security Questions
Hi - Users seem unable to remember their security questions. Is there any way to see the answers already given? Is it possible to delete the user and force them to join again with new answers? Thanks
Additional Admin Accounts
Good Afternoon, I would like to propose that additional technician roles other than the two in built in ones (Super Admin and Operator) are available I have a number of Service Delivery Managers who would like to have access to the reporting functions within the product but I have had to give them the Operator permissions which gives them the dangerous in my mind ability to un-enrol users. However I couldn't remove these permissions as I have two other admin groups so having a few more where I could
Did you know - How to force users to update their contact information in Active Directory?
ADSelfService Plus lets you ensure the presence of required user information in Active Directory by coercing the users to update certain important fields when they log on to the user portal. This option will definitely help a great deal in keeping your Windows Active Directory up-to-date with regard to end-user information. Steps to force users to update contact information Log on to ADSelfService Plus Go to Configuration ->> Administrative Tools->> Self-Update layout. Set the required
No notification mail
Hi, I configured the GPO for the password policy as follows: the settings in adselfservice as follows: when I look at the password age some user have an alert received. I as admin get always the notification email that no reports are available.it will be sent to the user no emails. what am I doing wrong? Thanks for help
Hide mobile phone numbers
Hi I want to import all users mobile numbers in to AD for use with manage engine password reset function but i don't want them to be visible to other users on GAL. What is the best way to achieve this. Thanks
Gina doesnt work on Win 8 and Win10 computers that connect to Virtual servers running the Gina client.
Good Morning, I have been evaluating ADSelfService Plus to be used in a Hyper-V Remote Desktop services environment. My users login to their Virtual servers via RDP to get their Virtual Office desktops. Each of the virtual Servers will be installed with the GINA agent to support password reset / account unlock through Logon Screen. This methodology works fine when the user uses Windows 7 but doesnt work with Win 8 ir Win 10. If I lock out a userid by not getting the password correct I expect
Did you know - Enforce password history settings during password reset
By design, Active Directory does not permit password history check during password reset. However, you can enforce password history settings for password reset in ADSelfService Plus. You can enable this option and prevent users from abusing the password reset option to reuse their old password. This is how it works: After successful identity verification, ADSelfService Plus resets the user password using a randomly generated temporary password. ADSelfService Plus now attempts to change the temporary
Password Expiry Notification tool on a standalone host
Is there any option for the installation and configuration of the Password Expiry notification tool on a standalone Windows 2012R2 host as opposed to a member server of a domain? Thanks, Tariq
Is there a Windows Mobile App for AD Self Service Plus (and AD Manager Plus) ?
Shortly we are going to be rolling out Windows 10 phones and tables across our business. I wanted to know if there is a Windows Mobile App available for AD Self Service Plus and AD Manager Plus? If not, will one be released soon?
Did You Know - Advanced Policy Configuration Part VII
This week I will take you through the rest of the settings under the Reset & Unlock tab. Reset & Unlock tab You can find settings related to the self-password reset and account unlock features under this tab. Auto-generate passwords based on custom password policy Enabling this option will automatically generate a password for the end users during password reset. End users requesting self-password reset will only be required to go through the identity verification process. After identity verification, instead
problema con los dispositivos moviles
estimado tengo un problema .ya configure la plataforma para teléfonos móviles pero se supone que me tiene q mandar a un link para que los usuarios instalen la aplicación y se registren y configuren todo pero me manda un link y ni siquiera carga https://autoservicio.zamorano.edu:443/m/mDeviceEnrollment
Pushing out GINA via GPO
Hello, I've search for and reviewed the documentation but curious if there are any additional steps or scripts to run prior to doing so or to be included. This is the current documentation Im working with. https://download.manageengine.com/products/self-service-password/gina-gpo-installation-guide.pdf ADSelfService Plus Current version: 5.3 Release: 5309
Running as NT service not working properly
I would like to run ADSS as a service but am running into a few hangups. 1. The service starts successfully on boot up but the portal page is not available until i log into the computer and start the portal piece. This also means that I must remain logged into the server for ADSS to work. 2. We do auditing of password changes and lock outs. When a user resets their password or unlocks their account, the alert is coming through but is showing that I performed the change (I assume because I
"User cannot change the password. Access is denied"
We just recently released the product to our users to register. Some have attempted to change their passwords and I'm see a LOT of the subject errors in the Change Password Audit Report. Some are successful, but most are giving the subject error (shown below). I've checked the policy and the root of the domain is checked and the "Don't inherit child OU(s)" is UNchecked. I don't have to select every sub OU for the user accounts, do I? The successful user is in an OU that is under the main OUs
Did You Know – Advanced Policy Configuration Part VI
This week I will take you through the first half of the settings under the Reset & Unlock tab. Reset & Unlock tab You can find settings related to the self-password reset and account unlock features under this tab. Let's see how to configure these settings to suite your requirements. Unlock account during password reset Enabling this option will automatically unlock users’ accounts when they reset their passwords using ADSelfService Plus. This option will save time for users as they no longer have
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