Minimum Permission
Hi Team, Can you please advise the minimum permission that can be used for service account? Which parts of domain controller is going to touch by ADSelfService plus and what are the minimum permission required to perform task by ADSelfService plus on Domain controller? Thanks Arjun
Build 5317 installation
How do we update to the localize buld 5317 if a previous build (actually 5315) is in use? Thank you Riccardo
Password Expiry Notification Enhancement
Request an option in the ADSelfService Plus' Password Expiry Notification feature to skip generating password expiration notices for any user where the "Smart card required for interactive login" has been enabled. Within our organization we have smart card enabled users and other who use ID/password. We're unable to segregate those users into separate OUs to control which receive password expiration warnings. Instead, it would be extremely helpful for us to simply have an option within the Password
PostgreSQL Database to Splunk
Our organization is attempting to export the ADSSP PostgreSQL Database data and import into Splunk. We are in the process of configuring it but need to know the following: The hostname of the PostgreSQL server. The name of the PostgreSQL database that DBConnect will be working with. Were exactly is the PostgreSQL database located Credentials (Username and Password) associated with the PostgreSQL database. Thank you, Oscar Fuentes
Password Sync Reports
Hello, I am curious if anyone is aware of a method in which I could generate a report of all users who has sync'd their AD credentials to that of the Oracle databases our clients login to. We have had a few complaints from users that their accounts have become unlinked on their own and we would like to see what might be causing this issue. As far as I can tell the only report I can generate shows Enrolled users, but this does not necessarily mean those users have their passwords sync'd.
Showing address on the search result
Dear experts, Is there a way to show all fields on the search results (Employee Search) For example, the address is not shown on the search result even the address is actually there for the particular user. Many thanks and best regards Aldi
Error: Couldn't start remote service. Overlapped I/O operation is in progress.
When I try to install the GINA remotely from the ADSelfSerfice admin console on a Windows 10 or Windows 8.1 computer the install fails with error: “Couldn't start remote service. Overlapped I/O operation is in progress.” The problem I see is the default remote registry setting is set to disabled and ADSelfService is not able to start the service since it’s disabled. If I set the remote registry setting to manual, then ADSelfService will start the service and the install will complete. We’re using
ADSelfService Plus 5.3 Build 5318
Hello Everyone! We are glad to announce the release of the latest version of ADSelfService Plus – build 5318. This release features audio CAPTCHA, enhanced ServiceDesk Plus integration, and a number of important enhancements and bug fixes. Features Audio CAPTCHA support for easier accessibility. ServiceDesk Plus integration now allows you to automatically create tickets for end user self-service actions in the help desk software. Enhancements Now acknowledgement notifications can be sent for enrollment,
Sorry,the page you requested was not found. Back | Sign Out
Hi all. I use AdSelfService portal to reset our Active directory password and sync them with our Office365 email. I am trying to adjust one of of the poliices and change a password and keep getting this error Sorry,the page you requested was not found. Back | Sign Out Hope you can help. I am using version 5.3 of the product.
Windows 7 with Gina Role with Sophos Safeguard 7.0 Logon wrong.
After installing the Gina Role and configuring the change for the registry I see a huge problem. The gina link works properly but when choosing to log in as a different user "switch user" on windows 7 and click "other user" it prompts for Username, Domain, Password in that order. Normally the domain is the last option on the bottom as a drop down method. Even when putting the appropriate information in these fields I still can't login to the machine. If I ignore the boxes and put my user account
GINA cannot be installed for Windows 10 Anniversary Version
We have built couple of Windows 10 PCs in Anniversary Version, however, some of them GINA does not show on the logon screen. Some of the PC has the following the Key Icon but nothing happens when you click it.
Formatting of password expiry notifications
I'd like to format our password expiry notifications. Presently, they come out as one long run-on sentence. Despite having spaces inside of the message. I've tried inserting some formatting like \n \t but they show the literal. Can I use html tags?
Enrollment error "Your Account has been restricted"
I have one user who is getting an error when enrolling "Your account has been restricted, please contact your administrator". I checked the user is in the correct OU that should get the enrollment email and the user is not getting it. I synced the domain settings and when running the un-enrollment report the user does not show up. Please Advise.
Formatting the email for requesting an unlock
IN the AD Self Service module I have successfully modified the confirmation emails that are sent out and even got the HTML set up in them and they are working fine. I cannot find the setting for the emails that come out when you request an unlock and are sent the code to enter to start the process. The verbiage: "Dear user We understand that you want to reset your password/unlock account. To prevent eavesdropping and substantiate your identity, please enter this verification code in the password
Problem updating created fields
Im trying to customize the self update page on my info, wants to add some additional fields, which i have created. But when i try to update the addtional created fields im getting an error " Data update unsuccessful as per standards set by administrator. Please try other alternatives" Kindly advise.
Case #3300187
I am extremely disappointed in your support!! I have had an open case since last night and have not gotten one status update. No one is able to help me with this case and when I contact support no one can tell me anything. YOUR SUPPORT IS HORRIBLE!!!! I am escalating this to my superiors who will be contacting you. You should be ashamed!!!! I will be posting this to each of your different product forums so everyone can see what type of support system you have!
GINA - Windows 10 Login Box Position
Hello, Has anyone else noticed the issue on build 5316 (Gina Agent 4.3.1) where on Windows 10 (1607) the login box and picture are shifted up towards the top of the screen?
Security Question Screen - Abbreviated Question and Answer
You have abbreviated the words Question and Answer - Is there anyway to configure this screen to get them back out of abbreviation. The powers that be here at my company feel like that's confusing and a distraction.
How can I do Change IP Address?
Hi, I am using ADSelf Service and this is server running VM. IP Address 10.0.0.x/24. How can i do change new ip address 10.1.0.x/24 and other process
Automatic Installation of GINA/ MAC failing
reason given states that the MSI file to install is missing. Does this on some computers while others, which were imaged with the same image around the same time install ok.
Performance issues (slow logins) - Potential new customer
Hi all - I'm currently trialing ADSSP with a view to purchasing it for around 5000 users. It's by far my favorite product, however I'm trying to determine why I'm consistently facing 7+ second delays when; - entering a username to enroll - entering a username to reset a password/unlock account - entering an answer+CAPTCHA to continue login as a user Now, I've read these forums and checked all the standard things (FQDN for DC's, a live and local DC being at the top of your list, correct ports being
Miscrosoft patch issue - Solution to address it
Can you please provide detailed instructions on how to do this (was posted to your forum) Add the account connecting ADSS+ to the primary Domain Controller the Built-in group "Remote Management Users" on the Domain Controller itself."
ADSelfService Plus 5317 released – features fully localized versions for 7 languages
Hello Everyone! We are glad to announce the release of the fully localized versions of ADSelfService Plus. Enhancement Now get ADSelfService Plus in your language. Fully localized versions are available for: Chinese (32-bit EXE | 64-bit EXE) Dutch (32-bit EXE | 64-bit EXE) French (32-bit EXE | 64-bit EXE) German (32-bit EXE | 64-bit EXE) Italian (32-bit EXE | 64-bit EXE) Japanese (32-bit EXE | 64-bit EXE) Russian (32-bit EXE | 64-bit EXE) We have tried our best to incorporate your suggestions into
How do I configure ADSelfService Plus?
I have a really stupid question. I inherited an ADselfserviceplus installation and I have no idea how to logon to it to configure it. The only logon I can get to is the self service portal where it asks me to register. How do you get to the admin interface to configure it??
Password Reset Acknowledgement email
One of our users was able to update their password via AD Self Service Plus, and then received an email from the system with their new password in plain text. Is there anywhere to modify this email to remove the password from it, but still notify them that their password was successfully changed? (And if it wasn't them that changed it to contact our helpdesk.)
User Un-enrollment
This hopefully is a very quick question what level of Technician do you need to be in order to un-enrol a user. At the moment I have assigned 1st line support Operator access rights but this does not seem to give them the ability to un-enrol users where as if I make them Super Admins then they can. However I don't really want 1st line support to then have access to say the configuration which they could change by mistake. Thanks
Remove Mobile number which enrolled for get the Verification Code
Hi Support team, Would you pls to show me the way to remove the Mobile number which i used to get the Code for Verify, Thank you ! Luan Nguyen
Can password sync passwords for their Exchange/O365 e-mail to their Mobile devices?
Can password sync passwords for their Exchange/O365 e-mail to their Mobile devices?
Password Expiration Notification
Hello, is it possible to inform the users only once about their expiring passwords? For example if I set "mail information 10 days before expiring" the users would be informed at day 10, 9, 8, ... (if the schedule runs every day). But I'd like to inform the users only at 10 days before expiring not at 9 days and so on. Thanks for your help
Getting SSL Error with Comodo Cert
Hello everybody, the last couple of days i've been struggling getting my SSL cert up and running. I got my SHA 256 cert from comodo and followed the steps for the keystore. To only thing I changed is that I used COMODORSADomainValidationSecureServerCA.crt and COMODORSAAddTrustCA.crt instead of the UTN ones. Error when loading the site...ERR_SSL_VERSION_OR_CIPHER_MISMATCH on Chrome and SSL_ERROR_NO_CYPHER_OVERLAP on Firefox (tested it on multiple machines, all with clear cache). I then saw the tip
"The Mail has been sent already"?
We are testing out the password expiration tool. I have it up and running, and have it set to alert our users 14 days prior. However looking at the report I'm seeing "The Mail has been sent already" notice next to a lot of users. Does this mean the users only get a single email about their password expiring? I want them to get one daily, not just a single time.
Password Expiration Notification
Hi everybody! Since i update my ADSelfService Licence to 5.3 build 5311 i have some unusal behavior of my application. Users recieve Password Expiration Notification Message even When they changed it. I don't know why? Thank in advance for your reactions.
Expiration Notifications
is it possible to separate the Expiration Notifications and Self Service Notifications? Either allow a distinctive email address for the Expiration notifications and a different one for Self Service notifications? Or can I host the Expiration function on separate sever.
Email Notification select specific OUs not working?
For some reason, when trying to specify an OU in the To: [domain] field for "Send Enrollment Notification via email", it persists to ALL. It never allows me to specify an OU. I thought this was a browser issue, but it happens on all browsers, all systems. so its repeatable. Why am I unable to target specific OUs? Am I missing something here? Running on the latest version of ADSSP.
Can I get user to confirm email address for two-factor auth?
We'd like to get our users to type the email address associated with their enrollment in order for the validate code to be sent to them. Is this currently possible?? Any chance it could be added if not? Cheers, Glenn.
Upgrade to 5315, Users cannot change passwords
08.12.2016: Unfortunately, removing KB3167679 did not work for our environment and the Support team has indicated we'll have to await a solution from their development team. Awaiting final resolution. UPDATE: Contacted support regarding this issue; appears to be a problem with build 5315 I believe. Awaiting resolution from support team. After upgrading to build 5315 some of our users are reporting issues resetting or changing their passwords, even though they meet the security requirements. The Password
ManageEngine ADSelfService Portal - Unlock Account not working
Hi, I've just deployed ManageEngine's ADSelfService and noticed that the account unlock feature doesn't appear to work. I've gone through the steps of enrollment then went on to lock the account, go through the unlock account feature, get a confirmation that my account is unlocked but when I look in Active Directory, the account's properties still indicate the account is locked. Can someone let me know what is the best way to troubleshoot this? I can see the unlock request logged in the dashboard
New 2 Factor Authentication Method - Not SMS
Hello, A draft version FISMA of security standards says SMS is not a secure way to transmit passcodes. Are there any plans to add the ability to use Google Authenticator or some other method to to AD Self Service Plus? Thanks,
Can i force the users register with external email?
Hello Team, We are using the AD SelfService Plus 5.3 (5313) 64bit, and we are trying to prevent que users register with the company email and force to use a external email. Is possivel? any idea.? thanks! Pedro
Clickatell Maintenance Notification - Downtime
Dear ADSelfService Plus Customers, As part of Clickatell SMS Gateway's ongoing effort to maintain a secure, stable and fully optimized network, they will be performing scheduled system maintenance on 14 August 2016. The Clickatell HTTP/S API may be unavailable between the window period below while the maintenance is being completed and SMS service may be briefly interrupted. Scheduled Date and Time: Start: Day, 14 August 2016 – 08:00 SAST End: Day, 14 August 2016 – 09:00 SAST We apologize for any
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