I am extremely disappointed in your support!!  I have had an open case since last night and have not gotten one status update.  No one is able to help me with this case and when I contact support no one can tell me anything.  YOUR SUPPORT IS HORRIBLE!!!!

I am escalating this to my superiors who will be contacting you.  You should be ashamed!!!!

I will be posting this to each of your different product forums so everyone can see what type of support system you have!