Password Synchronizer
We are interested in utilizing the Password Synchronizer option with Salesforce. The usernames in Salesforce are normally email addresses and usernames in AD are not. How do we match the two to make things sync?
Can the "Welcome" pop-up be customized?
Is it possible to change the wording on the pop-up shown below? Thanks Richard Lueders
E-Mailing outside users
How does ADSelf-Service e-mail users who are setup for automatic notification of password expiration? Our organization has many contractors who do not receive e-mail address from our internal system, and I want to know if there is a way to send these people e-mails using a field on the user in Active Directory (hopefully the e-mail field that I can have them populate in ADSSP). Thanks, Daniel L.
How to change the pop-up in ADSelfService Plus.
Is it possible to change the wording of the welcome pop-up in AD Self Service Plus? We seem to be able to change all wording elsewhere except for the message shown below: Thanks Richard Lueders
Soon-To-Expire Password/Account Notifications
We would like alerts to go out 21 days, 14 days, and 7days before the users password expires on those days. After turning on these alerts a huge mess happened. Everyone who was under 21 days no matter what got alerts. (example 16 days or 5 days) Then on the next day they got an email that said: "Dear duffra, You have been reminded already about the impending password expiry (on 12/06/2013 11:27:59). However, you have not changed it yet. Please change it as soon as possible. Thank you. Regards Administrator"
Postgres SQL to MSSQL
We would like to move AD SelfService into our DMZ. We would like to ensure the DB is not housed on the same server as the web client application. Currently it was installed with the original Postgres DB and i'm not sure how to seperate the DB from the web server to a sepererate server. Ideally we would like to migrate the DB into MSSQL but from what i have read it looks like MSSQL is only an option for fresh installs and not migrations, but we would hate for all our users to loose their current enrollments
Impatient Users - Cannot unlock the user. The user account is not locked.
Hello, I've just installed the latest update to AD Self Service, and I notice you've made a little improvement on the issue we were having, but have not completely solved it. We have many domain controllers in our organisation and a distributed services system, there are seperate DCs for local computer logins, email, lync instant communications, etc. so the Unlock across ALL domain controllers is a very useful feature of AD Self Service Plus for us. However, having so many DCs, it takes time for
ADSelfService Plus 5.0 Build 5032 - Android App Released!
Hello Everybody! It is with great pleasure that we announce the latest release of ADSelfService Plus (version 5.0 build 5032) as it gets even more mobile-friendly with a new Android App and iOS 7 support for its iPhone app. The release also includes a handful of enhancements and bug fixes. Features: Android App to facilitate mobile password management: Now users can manage their passwords remotely from anywhere and anytime, with just few taps - using just their Android mobile devices. Get the app
Reset and unlock works but 'change password' does not..
Hi, We are doing our final testing before releasing the product to our users. We have found that account unlocks and reset are working fine but the 'change password' function is not. Users can login but when they enter their old password and then the new and hit return, there is no error message, it just show the blank form again. Any ideas? thanks Jason
Can the enrollment email (from) address be changed?
The enrollment email (from) address is currently noreply@adselfserviceplus.com Can this be changed? Thanks.
ADSelfService Plus 5.0 Build 5030 - iPhone App Released!
Hello Everybody! It is with great pleasure that we announce the release of ADSelfService Plus iPhone app, available for free from the app store. The latest release of ADSelfService Plus (version 5.0 build 5030) also extends self-service password management support to Zoho. Highlights Free iPhone App for self-service password management: ADSelfService Plus native app for iPhone allows end-users to reset their lost passwords, unlock their locked-out accounts, change their expiring passwords and synchronize
How to un-enrol (restrict) an individual account?
Hi, To allow us to test the user experience I need to remove an account from the system but can't seem to find where I can do this. I have tried searching for the account in the license management - restrict user section but I can;t work this out. thanks, Jason
How to change the logo on the mobile site?
It's nice that the mobile site exists, but I need to change the logo to my own.... How can I do that?
Exclude Users
How do I exclude some users so they do not show up as not enrolled users. I have chosen a particular OU but I am still seeing some other user accounts especially service accounts that are in a different OU
Invitation E-Mail - Schedule for Unregistered users
I see there is a scheduler that can deliver a canned e-mail invitation for ADSSP enrollment. Is there a way to filter enrolled users from receiving this message? It's not fun having to extract from "currently enrolled users" the list and send the e-mail manually. Sean-Colin
AD Self Service custom script
Hi, We currently run a custom script when a user re-sets their password or changes their password. The script emails the service desk tool with the username and automatically logs a job. We currenly only pass the script the %username% variable. We are hoping to pass a variable that differentiates between passwords that are changed (the user logged in and changed the password) and passwords that are re-set using the challenge-response tool. What variables are available for use? Are there any that
Cannot Access Admin Login Page for AdSelfService Plus
Good Afternoon, We are currently evaluating the ADSelfService Plus tool and after hiding the admin login, we are now not able to get to the adminLogin.cc page. The error we receive is "You don't have permission to access this page! Return to home page" We had configured it to only allow login to the admin page from a specific box, and this is where we are now not able to get to the page to log in and continue configuration. Is there a setting in a file, registry key, or the DB that can be changed
GINA Customization
Hi! Is it possible to change the Gina´s ManageEngine Logo and the text of the buttons? Thanks in advance
Update
Hello, Actually, the server of my company is in version 4,5 Build Number 4541. We project to upgrade to the latest version: 5.0 SP 3.0 Someone, that is no more in the company, changed the login page for the basic users. My questions: - is there a risk to loose the modified/personal homepage after doing the upgrade? - how do I do a rollback if there should be a problem? Thank you for the answers
Hide mobile Access and help button
Hi! I just bought your product. I want to hide mobil access and help button on reset password screen. How can i do that? Thanks Lotfi MOUZAI
Hiding buttons Mobile Access and Help Button on Reset Password page
Hi, Could you please show me how to hide that buttons from the that page? Thanks Lotfi
Modify Login Screen
Hello, On the User Login Screen, I would like to move the the following items a bit lower. They are currently overlapping the LOGIN button. (Key) + "Reset Password" link (Lock) + "Unlock Account" link See attachment. Can you tell me which file(s) to modify? Kind regards
Unable to access http://localhost:8888/adminLogic.cc from Server
Noticed about 1-2 weeks ago client were to able to connect to http://password.abc.com and unlock or reset their own network accounts. I can't even launch the client on the server with ADSelfService Plus installed it. I just "cannot display the webpage" The service and the system tray icon are started and running. Any ideas how to troubleshoot this? Thanks in advance.
Adding another domain to ADSelfService results in an error
When I attempt to add another domain to my ADSelfService Plus application, this error returns: You cannot perform this operation The domain I am trying to add is connected to my domain via an external incoming trust. The domain name resolves, as do the manually entered domain controllers. I have authentication turned on and am using the supplied user name and password the admin on the other domain supplied. Our ADSelf Service Plus server is on our DMZ. Could this be a port issue between the
Picture window issue
After the upgrade to version 5.2 when we try to upload a photo, the window appears with some policies strings. Is this normal? If so, where can I translate this information to Brazilian Portuguese? I attached the screen. Regards, Marcelo
Upload picture issue
Dear All, After the upgrade to version 5.2 when we try to upload a photo, the window appears unconfigured with some policies strings. Is that correct? If so, where is this file location, so I can perform the translation to brazilian portuguese. I attached a screen. Regards, Marcelo Machado
Upload picture issue after migration to version 5.2
Dear All, After the upgrade to version 5.2 when we try to upload a photo, the window appears unconfigured with some policies strings. Is that correct? If so, where is this file location, so I can perform the translation to brazilian portuguese. I attached a screen. Regards, Marcelo
Corporate Directory Search
Can the Corporate Directory Search be enhanced to allow a user search either by name or any of the fields in Active Directory example by Department or Office
adself service plus - can you remove the ports
Hi There, adself service plus - can you remove the ports and have just the link. for example if you have your url pointing to http://selfservice:8888, is there a way to change it to just http://auissas9990205 without the 8888.
User login page customisation issue
Hi all, I am very new to this product and I am trialling it out in my environment. It is working well so far apart from a few minor annoyances. Version: 5.0 Build: 5022 I have select the option to Hide Self Service Admin Login. However, whenever I go to the user login page, none of the customisation that the rest of the site has it there. No colour scheme or logo, just the normal ME logo. If I go to the admin login page (/adminLogin.cc), the page is customised as I would expect it to be. Additionally,
Change AD Self Service Password Mobile page
is it possible to change or modify Mobile page? Thanks David.
User login page not customising with the rest of the site.
Hi all, I am very new to this product and I am trialling it out for my environment. It is working quite well except for a few minor annoyances. Version: 5.0 Build: 5022 I have selected the option to hide Self Service Admin Login and this works. However, this page is no longer customised with our colour scheme and logo. If I go to the admin login page, it shows correctly and likes as it should. When I select to customise the user login page, I see the logo and it appears to be fine. Any ideas?
adself service plus - can you remove the ports and have just the link
Hi There, adself service plus - can you remove the ports and have just the link. for example if you have your url pointing to http://selfservice:8888, is there a way to change it to just http://auissas9990205 without the 8888.
A constraint violation occurred - when uploading picture
We get this error when trying to upload a picture in a user's profile. The picture seems to meeet the requirements of under 500KB and file type of .jpg. Not sure what else could be the issue. Also, are these images kept in AD? Are they the same field that Outlook 2010 uses to add/view pictures? Thanks
Picture Limit Size
Hello I have a question for the “picture” size that a user can put in his profil. Actually, It is limited to 500 ko. We have about 1500 users, and if each user puts a picture with 500 ko size, we’ll have 750 Mo that will be replicated in our AD. Right? I would like to limit the size to max 20 ko. Is it possible to change this anywhere? Thank you.
ADSelfService Plus Build 5022 released !!!
Hello Everybody! It is with great pleasure that we announce the latest release of ADSelfService Plus 5.0 Build 5022. The release features two new language additions along with self-service password management capabilities for other platform accounts separate from Active Directory and automatic redirection to mobile site when accessed from a mobile device. Features: Support for Russian and Canadian French languages taking the number of supported languages to 17. Enhancements: Password Management of
Minimum Password Age
I am having a problem with some password resets failing with the following error; adssp.error.native.change_pwd_min_pwd_age_set We do not have a minimum password age set or rather it is set to 0. Passwords should be able to be reset immediately after a previous reset and this is true if we reset them through AD. Any assistance would be much appreciated. James
GINA page not loading
I am using ADSelfService Plus as a trial until we can verify it will meet our needs. I have GINA installed on a test workstation, and the buttons show up properly on the control-alt-del screen. When I press "Reset password / Unlock" it takes a few seconds and the follow screen shows up. It will show "loading" in red text with the circular indicator for a few seconds and then shows the following page. How can i resolve this?
AD SelfService Plus Force Enrollment
Regarding AD Self Service Plus Forced enrollment, there is little doco on this and given the fact that it could effect large numbers of users in a large directory I need to know more about it. Apparently it edits the logon script. Is this the per user logon script you can set when you open one user's properties in AD? Will this interfere with a logon script applied by group policy? Is there a way to have it only apply to certain OU's or users rather than have it apply to all non-enrolled accounts?
ADSELF SERVICE PLUS ISSUE
i have an issue concernig the starting of windows servicefrom ADSelf Service so when i try to start it Automatically its stopped Regards
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