Soon-to-expire Account Users Report to Manager shows only one User
Hi there, we have noticed that since version 6513/6514 in the scheduled reports of "Soon-to-expire Account Users" send to the managers of the users only show one user in the file attached to the mail, although there are often multiple user soon to expire
Remcom.exe flagged as malicious
Dear Support Team, our AV solution flagged Remcom.exe from version 6101 as malicious - PUA Application.RemoteAdmin.RLH. A VirusTotal scan shows that this is not an exception: https://www.virustotal.com/gui/file/d7a923357aea4f9d4e65d43d3f800fa4f3b766a825be63d798f5ff35721a462a/detection
Problem with Web UI MFA Enrollment - Invalid request
Hello! I configure Adselfservice Plus server with SSL + nginxproxymanager to use full domainname with letsencrypt Problems is only with Web UI MFA Enrollment Mobile phone Enrollment - Working! Windows PC client MFA - Working!
Problem with Web UI MFA Enrollment - Invalid request
Hello! I configure Adselfservice Plus server with SSL + nginxproxymanager to use full domainname with letsencrypt Problems is only with Web UI MFA Enrollment Mobile phone Enrollment - Working! Windows PC client MFA - Working!
Broken logo on login and main admin screen
Hi, I have on the first screen broken logo with text AdselfService Plus (screen attached), this logo is also when admin login on main screen upper left cornet, how to remove this logo from here?
Problem with adselfservice on-premise server migration
Hi, I need to migration Adselfservice to the new server, so I follow this official guide, but have problems: https://www.manageengine.com/products/self-service-password/kb/adself-service-installation-server-migration.html Old server is: -windows 2012
Message "Data update unsuccessful as per standards set by the administrator. Please try other alternatives."
Hi, Got an error with ADSelfService Plus where user cannot update the Contact section. Previously, it was possible to do so. A user got a message "Data update unsuccessful as per standards set by the administrator. Please try other alternatives." when
renewing SSL cert - private key not found
I've been reading my notes from the past couple years (have used GUI the last couple of years). I don't see what I'm doing wrong. I generate CSR with matching data, get a duplicate cert for my wildcard cert, when I got to Apply the cert I get " The private
Missing Branding Images on ADSelfService Plus Login Page
Has anyone else noticed this issue. I have had a few users report that the page looks weird and it's missing our company logo other branding images. We noticed it after we upgraded to 6305.
Language customization Website Admin
Hi Admin I find language customization in ADSelfservices to be essential, but there is one drawback: it does not allow editing or adding certain codes such as <b>, <br>, and <Center> on the website. Previously, IT provided instructions for language customization
Forced Enrollment GPO takes two logins to apply
Upon adding the GPO to the domain using the instructions in the link below, the users are not being prompted until their second login. What is the reason for that? https://password.owlautocs.com/help/admin-guide/Configuration/Admin-Tools/Enrollment-
ADSSP Quick Enrolment Pop-up, always bringing itself to front
Hi everyone, We're experiencing an issue with the ADSSP Quick Enrolment Pop-up (via Force Enrolment via Logon Script) forcing itself to the front, meaning users are unable to open any other applications (such as Outlook to confirm their emailed OTP) or
the password reset is not activated for your account
Hi Team. Nice to greet you. I am Rafael Aguilar, administrator of the password self-management platform for the company Empresa Nacional del Petroleo (ENAP) located in Chile. I have a problem with a user who cannot change his password because he gets
Use DUO Security MFA for single policy
We are configuring the product AD Self Service Plus. It appears that if Duo Security is configured as an Authenticator for any policy it becomes a mandatory step in completing enrollment for all policies, even if the specified policy advanced tab chooses
Backup Files Publicly Accessible
I scanned our systems with intruder.io, one of the "issues" if found was related to backup files being publicly accessible. How would I prevent these files from being "seen" through the web interface. I have attached the scan information to show the relative
Error when RunAs
Updated GINA to v6.0 now users cannot use RunAs to elevate a program. They get an error that says File System Error (-1073740940). This happens in windows 10 22H2 and windows 11 22H2. With and without antivirus installed. If I remove the GINA the problem
Connection to server failed.error 403
Hello everyone, I am evaluating in my adselfservice plus environment with MFA activated but when I log in to the machines with the agent installed, the MFA screen appears with the error: Connection to server failed.Error 403 Antivirus, firewalls disabled
Updating Cached Credential Over VPN (Cisco Anyconnect)
Hello, I am unable to get the system to update the cached credential over vpn after password reset. I previously had a support case with manageengine regarding this, which was resolved, but I have since then lost the settings. I believe the resolution
Some Authentication Problem when logging in
Hello Everyone, hopefully you could help us resolved our concern below. When users logged in they encounter this issue. Any ideas/troubleshooting procedures will be a great help.
Users unable to change passwords
We have just started evaluating ADSelfService and are running into an issue where test users that have registered are unable to change their password under the Self Service tab. It lists "Domain Password Policy requirements" (which our test domain has NONE) I have also set the password strength level within the ADSelfService app to "Too short" yet still, no matter what password we change it always fails with this error: Change Password Failed The new password you chose failed to meet any or all
Couldn't start remote service.Overlapped I/O operation is in progress
Hi, I'm using ADselfService Plus build 6.0.02 and when I want to install GINA agent to our client error me: Couldn't start remote service.Overlapped I/O operation is in progress I started the Remote Registry and Server service and stop windows 10 built-in antivirus and test it again, but I still see the same error. What should I do?
Already enrolled for verification code for new users? Company email.
In my company all users and new users already have the email address on "mail" AD field, with this situation if a new user accesses to adssp portal for the first time, in order to enroll, on verification code page its visualize a message: “You have already enrolled for Verification Code” in yellow, the Welcome windows doesn’t popup and if the new user closes adssp portal without any modification, the new user will automatically enroll and appears in the Enrolled users report from admin adssp portal
Admin login for self service
Hi There, In self service I have removed the option to login to the admin login on the default page. Now occasionally when I go into the admin page it goes to the normal login instead. So http://server:8888 works fine for general users though when going to http://server:8888/AdminLogin.cc it still defaults to the main page most of the time. Any ideas? Or is there a different url to try? Damon
Error when using password reset without remembering the old one
Hi, After setting up ADSelfService Plus I'm running into the following error: If I log in with a test account and just reset the password there is no issue, but if I try and use the feature to reset a password without knowing the old one, I just get an error saying that the reset has been rejected. I'm pretty sure it was working a couple of days ago, but after adding a license file yesterday it haven't been working. I'm not sure if those two events are correlating?
ADSelf Service Plus - Admin Logon Page
Hi - we are newly configuring AD Self Service Plus and have hidden the Admin Log On except from a specific server. Even when using the logon url http://server-name:8888/adminlogin.cc on that server, we are still unable to log on as admin. We get an error stating the page hasn't been shared. Please advise. Thanks Jake
Cleartext Submission of Password
With our recent PCI audit it has been discovered that our version of ADSelfService Plus has a vulnerability with Cleartext Submission of Password. We are currently on version 5.6 Build 5602. Is there a way to stop the submission of cleartext passwords? Please advise,
GINA - Change Password Dialog
Hey, when i enforce Password Policy and change the password which is not compliant with this policy i only get the error message in the screenshot attached. Can i change something to correct this? System: Windows 10 Pro 1809 - German
not show the reset password / unlock account
I have a double-factor authentication system installed in windows entrust, the problem is that when I install the ADSelfService Plus, it does not show the reset password / unlock account option in the login window, because the entrust software is superimposed I need to be able to exit the reset password / unlock account option in the login window I can not help with the regedit or what I can do, nor can I uninstall my second authentication factor
Mobile SMTP settings not working due to formatting in Mobile field
We use formatting in our Mobile number field in AD. Unfortunately, when we configure the SMS settings via SMTP to use mobile number, it doesn't work due to this formatting. Can it be configured to strip formatting (ie all non-numbers) from the mobile number inside the %mobNo% macro? Or add a %mobNoNumsOnly% or something like that?
Missing Restrict Scheduler Rules
Anyone run into issues where newly created Restrict Schedule rule disappear after you create them? I just created a new Restrict Scheduler rule to run every morning restricting disabled/expired AD accounts but after saving the rule it doesn't show up on the Restrict Users Scheduler list.
AD Self Service Plus as an Advertisement Engine
I have a concern with the fact that my local installation of AD Self Service Plus is being used to generate Webinar advertisements for ManageEngine's other solutions, in this case - AD360 the Integrated identity and access management (IAM) solution. I recently received an email from our helpdesk email address to our server admins address generated from ADSSP on our server advertising a webinar. I see this as an inappropriate use of the software and our server resources since I have purchased a license
Self Reset Password not working
When a user tries to reset his password whitout the need of his old one, it does not work. Changing the password with the need of the old one does work.
[RESOLVED] ADSelfService Plus in a subdirectory from reverse proxy (nginx)
I have a website "example.org" and I want to add ADSelfService Plus to this website under "example.org/password". The problem I have is that I cannot make the configuration work. If I make it available from "example.org", everything works as it should. The moment I have it through "/password" I cannot log in or access any css files, only the indez page shows up. I have a rewrite url in IIS on the ADSS+ server so that it is avaible from http://serverip:80 Then I have the reverse proxy on another
SSL certificate issue
Hi, We've recently purchased ADselfservice plus portal, we've gone through of configuring everything so where able to access the portal outside the network however I want to make it more secure, but we are having some issues with installing the SSL Certificate. We already have an wildcard SSL certificate and when I go to download the certificate from 123 Reg, it isn't an download file but text. Do we copy this text into notepad to then convert it to a pfx format file? I have done the above and
Clear Enrollment
How does my help desk staff clear security questions for someone who forgot their answers? My staff has "Operator" role in the "Technician Settings." They do not have an option to clear enrollment or questions for users. There is only 2 roles, admin and operator. Or maybe there is another way?
Cannot generate CSR
Hi, I installed selfservice on windows server. I went to the admin area and filled out the generate CSR form. I click generate and nothing happens. Any ideas?
SAML Authentication using ADFS?
Hi @ all, I was wondering if it's possible to use the new SAML-Feature with ADFS? Because, everytime we want to upload the given SP_Metadata.xml into the ADFS, we are getting the attached Error-message. (ADFS-error) Alternatively: Could you please state, which type of Data from the SP_Metadata.xml you have to enter in the following pictures 01 to 03, when trying to add it manually? Thanks in advance!
HA
Is there configuration for HA?
ADSeftService Plus remote create multi services PAExec-[ID]-[ComputerName]
Hi everyone, As I mentioned above, When I monitor my AD servers, I dectected ADSeftService Plus very multi services likes PAExec-[ID]-[ComputerName], Can you explain me about these services? Thank you very much. Regards, Asrui
Enrollment Notification via Email/Push -- How often to the unenrolled
I understand that one may select which OU's enrollment notification are sent as well as their frequency. What is not so clear is whether the notification goes out once to a given account or a user is sent a notification until that user is enrolled.
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